I was given a tracking number and link via email but when I click on it it says 'we have no information on that tracking number' so what is going on?

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I was given a tracking number and link via email but when I click on it it says 'we have no information on that tracking number' so what is going on?

asked by Amina K. on 5/21/16

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SmartBuyGlasses S. [SmartBuyGlasses Rep] · Answer 1 · 2016-05-22T06:55Z

SmartBuyGlasses S. [SmartBuyGlasses Rep]

on 5/22/16

Hi Amina,

It is possible that although the package has been shipped, the information has not been updated on the courier's own website.

Could you send me a private message with your Order ID? We'd be happy to check for you.

Regards,
Ben

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I was given a tracking number and link via email but when I click on it it says 'we have no information on that tracking number' so what is going on?

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