The RealReal

When they are trying to get your items, they promise transparency in pricing and an opportunity to dispute the pricing. That is a lie. By the time you know what price they've assigned (which is ridiculously low), it's gone. Never again.

I like a deal, and the RR provides them. However, the honest inspection and communications of imperfections, stains and condition of items is rarely accurate. There has never been a time my order has been received without undisclosed stains, holes in sweaters or some flaw. If I report it there is no monetary compensation provided to assist in repairs it's just deemed not worth it and I have to go through the hassle of returning it. If I ran my business like this I would be shut down.

Do not buy Dior totes on Realreal. A Dior Canvas tote may have discoloration or glue issue with 5 years warranty. However, as RealReal doesn't provide receipt, your right to free exchange is void. Beware!

I had a pair of good condition Gucci shoes. I paid 500$ for them. They gave me a sell price of 350$. I was willing to take the loss and sent them in for consignment. They sold my shoes at 105$ and paid me 30% which was not agreed upon. I got 31.50$ on a 500$ pair of authentic shoes. Never again!

I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!

Let me start by saying I've purchased over $10k in items from the site. Over 1/2 is a loss. The pictures are general, descriptions are general, and sizing is based on manufacturing. That being said, was it manufactured in the 90's or 2022. Has it been washed and shrunk? Modified? Also, was it in grandmas musty basement? Men's/ women's seems to be an issue as well. Small tears not indicated. The time it takes to reach staff is weeks.

Awful company for consignors. They take advantage by pricing the items very low and almost immediately discounting them. Instead of the RealReal getting a commission as mediators, they give a commission to the seller. When I saw how much they discounted (and immediately sold) my item, I asked them to return the rest. They charge $15 per item to return them. Additionally, they keep $10 off the monthly check as a "check by mail fee".
Their model is not working and the customers are punished for it. Stay away!

I don't know who works for them and never took the 2 min extra to verified the stuff inside the bag. I found disgusting fake nails and lashes...beauty makeup Sponge used. I don't get it. Like they not suposed to clean it before RESALING them? 🤮 I understand it's reused items but wtf. There's a minimum. BIG disappointment

Free shipping would absolutely encourage me to make more purchases.
Second. I would like to be able to sort by "percent off". Also, it would be nice to define my search by type of material. Such as 100%cotton.

Thought, I'm very satisfied of the fast shipping, and good deals offers by the company,, I'm not feeling the same when it comes to the returns. It seems like not just the returning fee, around $16, is deducted but also the percentage that was given when I purchased them. Other than that, I'm happy being TRR customer.

Do not use this site to buy anything designer!
I just purchased a bag from there, it was a Celine bag. And I read the full description of all the marks on the bag. When the bag arrived, the front of it was full of marks, these marks were not visible in the photos. They obviously enhance the pictures. This means That when you are buying from them, they are essentially lying about the quality, and will refuse to give you a refund or your money back or allow a return. Now I'm stuck with a bag full of marks that were NOT in the photos or description. Such a scam.
Picture 1. From the site
Picture 2. In reality
Picture 3. Description that does NOT indicate marking on front
Date of experience: August 20,2024

I sent an item to the company the RealReal to be sold at an agreed price. They lowered the price to a fraction of what I paid (the item was brand new), and thus lowered my commission to a fraction of the price, without notifying me. I requested for the company to return my item and they declined my request.

DO NOT USE THE TO SELL YOUR ITEMS! First, I shipped 16 items, they could only find 12 until in contacted them repeatedly. They finally found the other items. Of the 16,10 were accepted for sale and 6 were supposed to be sent back to me. They have me one tracking number for the 6 items. The tracking number only had 2 of the 6 items and they cannot locate the other 4. So I am still missing 4 from that shipment. Next, they sold a $180 pair of shoes for $68 and I only made $10. Unacceptable! I was told I'd get to approve the prices. So now I've asked them to return all the rest of my items. They wanted to change me $135 to get my items back, but since I had proof that they told me I could get my items back if I didn't approve of their prices they waived the $135, but told me it would take 30 days to get my $5000 worth of items back. I DO NOT TRUST THEM, they are thieves.

If you are a buyer, you are safe because the items are real.

Over two months have passed. I sent jewelry to The RealReal, we did not agree on price so I asked to please return the items, one a 18k diamond Cartier, Juste un Clou bracelet, and a Tiffany diamond platinum ring. They want to me $2,130 for this bracelet that sells in the store for $13,300.00, playing games saying they would sell it for $2,130. They want to give 500.00 for the vintage platinum diamond Tiffany band. BEWARE, that is all I can say months have gone by no money back and and no jewelry.

I purchased a beautiful pair of "final sale" new Ferragamo shoes online (not from TRR). When I received them, I couldn't wear them (bad bunions!) so I brought them to TRR. They were brand new $800 shoes. TRR took them, put them on their website for $115 (!) with the condition marked "very good." They were brand new! No one told me of the sale price or if I'd like the shoes returned to me because of the outrageously low pricing. Of course, they were sold immediately. My sale portion was $35 (again,!) less $10 to cut a check. I never asked for a check and it's a good thing I didn't because I never received any money. The check is in the mail?! Ha. I WILL NEVER DEAL WITH THIS OUTRAGEOUS, UNETHICAL COMPANY AGAIN.

This pendant was appraised at $1200. With an LA jeweler downtown
I decided to have the Realreal sell it. Send it in check with them after a month. They said it hadn't been appraised yet. They ended up selling it for $400 without checking back with me. This site is an absolute joke. It will be a waste of your time to sell anything with them. Their percentage is outrageous that they take from you Please save your time and energy. This company is awful so unorganized.

Through browsing your selection, I know there's highly skilled staff selecting the most bougie pieces for our shopping experience. Thank you.

I discover new high quality brands through The RealReal. I think there's an opportunity to partner with other brands by reaching out to boutiques, and offering to sell hard to sell pieces on the site at MSRP, or at a slight discount. In the past, I've purchased things on RealReal, went to the brand site, and bought multiple pieces there because I felt comfortable with their sizing.

Because the site offers sizing in inches, I've never had to return a piece. I wish there was an option to filter pieces based on inches. That's the main reason I choose The RealReal when I buy online.

There's potential for the company to gain a huge following because of this unique feature that brings standardization of sizing across different brands. But it comes at a cost because it does take more manpower to measure each piece. I feel the benefits outweigh the costs because no other site offers this service.

Experience was good, the sneakers came individually wrapped in paper and were in better condition than the picture portrayed

Always on time, user friendly website design, efficient, faultless - very happy customer.

Excellent service. I love yo buy things, excellent quality and great stuff.

The two items look great; however, they were a gift and my daughter has need opened them yet.

Love the shirts! Good price,good quality,nice fit,...Please make a military shirt depicting the 82nd Abn. Div. Paratroopers in action jumping out of planes with Thompson machine guns,...More sexy Hula Girl shirts Great designs are endless. Love your company!

I ordered a phone case and i receive a call from postal service saying if it has to be delivered to my door step, there will be additional charge of 32aed, this was never mentioned while purchasing and when i mailer their customer service, they were like whatever your country of residence charges is not their responsibility it seems and if order is not collected, money wont be refunded. What sort of service is this? I work for an ecom too. Really poor service. Please do not buy from them!