TickPick Questions & Answers

Hello! We do not process any orders over the phone for security reasons. Please feel free to give us a call at 845-538-4567 if we can assist you in any way. You will need to go to our homepage (www.tickpick.com) to create an account and view tickets for the event you are interested in.

Yup! Please contact our customer support line at 845-538-4567 or email at support@tickpick.com

Hey Jeff! Thanks for reaching out. The in hand date set for the order is a very conservative date. The seller, like 99% of the inventory on our site, is coming from a professional ticket agency. The seller will ship the tickets as soon as they are released by the venue. We monitor every order and will make sure that your tickets are delivered in ample time. If the tickets need to be rerouted or shipped to another address, we would make sure to accommodate and see that you are taken care of. Please reach out to us by email at support@tickpick.com or by phone at 845-538-4567 if we can assist in any way.

Hello Maria, Thank you for reaching out! Our website, TickPick, is completely safe. Our company was created to save our customers money by not charging a buyer fee; how we make money is by charging the seller 10% for every sale. The vast majority, around 95 to 98 percent, of tickets on our site are coming from professional ticket agencies. Every seller on our site is thoroughly vetted to ensure we maintain the highest standard on our website. You are backed by our Buyer's Trust Guarantee when you place an order on our site. Should there ever be an issue we would make sure to provide you with comparable or upgraded replacement tickets. I can assure you that that will not be the case, as that is a very rare occurrence. We take pride in our customer service and make sure to take care of each of our customer's. Please do not hesitate to reach out to us at support@tickpick.com or 845-538-4567 if we can help in any way.

Your credit card will only be charged if the bid is accepted. We make sure that the card on file is active, but you will not be charged to place a bid.

Hello, I apologize for the delay in response. We do have Bills tickets for the 2017 season on our website and for your convenience have posted the link below. If you are looking for paper, hard stock tickets then please search all listings marked as a FedEx delivery. https://www.tickpick.com/search/bills/ We thoroughly vet every seller on our site and hold them to the highest of standards. Payment is not processed until after the event and every seller is subject to a 200% penalty should there ever be an issue with a customer's ticket. While we do not claim to perfect, in the very rare occurrence there was an issue with your tickets you are backed by our Buyer's Trust Guarantee. We would supply replacements of equal or greater value if there was ever an issue. These instances are very rare, but we take pride in our customer service and make sure that every customer is treated fairly. If we can ever be of assistance, please do not hesitate to reach out to us via email at support@tickpick.com or by phone at 845-538-4567.

Hello Jane, I am so sorry for the late response, as I see your question was posted months ago. If you are still looking for tickets, please feel free to give us a call at 845-538-4567 and we will assist you immediately. We monitor every single order on our site and make sure that tickets are delivered in ample time.