UrbanOG Questions & Answers

Question 1

Question:

Why does it say that after you pay an item may not be available? how come they don't have exact inventory? Why does it say that after you pay an item may not be available? how come they don't have exact inventory?

Answer · 2018-10-11T11:34Z

Answer:

Hi Bertha, Our website reflects our inventory; however, before your package is sent out it goes through the quality control department. If you order the last pair and they find it defective then you have the option to be notified via email or you can choose automatically cancel and refund. XO, UOG

By UrbanOG C., over a year old

Question 2

Question:

Hi my order#2141976 was placed on hold due to billing address error. i've sent a message through the website and also tried calling four times. there's never any answer. i want to know whats going on cause the address i provided is on my card along with another local address. i did not put the local address because my country dominica is not listed on your site. your assistance would be grateful. Hi my order#2141976 was placed on hold due to billing address error. i've sent a message through the website and also tried calling four times. there's never any answer. i want to know whats going on cause the address i provided is on my card along with another local address. i did not put the local address because my country dominica is not listed on your site. your assistance would be grateful.

Answer · 2016-07-05T11:03Z

Hello i NEVER EVER place orders outside of my country USA... see if there is a business number on facebook. Not a general customer service number on the page... leave a public message on their facebook page also! Let the public know the difficulty you are having! Good luck! I only ordered once from them last autumn and had great trouble tracking my order... and this was in the U.S.~!

Question 3

Question:

Am trying to other and it's not giving me access to a secure platform not getting tru with anaconda pay or pay paypal redirecting to fir a shipping ad Am trying to other and it's not giving me access to a secure platform not getting tru with anaconda pay or pay paypal redirecting to fir a shipping ad

Answer · 2020-04-30T01:46Z

The billing and shipping address must match. Where are you shipping to? Please contact info@urbanog.com for questions.

Question 4

Question:

Do you ship from the u.s.? Do you ship from the u.s.?

Answer · 2018-10-04T12:12Z

Hi Christina, Yes, we ship from California. XO, UOG

Question 5

Question:

Hey....do you ship to africa? Hey....do you ship to africa?

Answer · 2018-02-12T04:47Z

Hi Sylivia, We do not offer shipment to Africa. XO, UOG

Question 6

Question:

Hello if l live outside of the us and i place an order but send the items to an address in the us will that be ok? Hello if l live outside of the us and i place an order but send the items to an address in the us will that be ok?

Answer · 2018-01-23T08:55Z

Hi Shana, You you need to pay with PayPal or use a credit card that has a US billing address. XO, UOG

Question 7

Question:

I wear a size 18 in united states size. this is a plus size. do you carry this size I wear a size 18 in united states size. this is a plus size. do you carry this size

Answer · 2017-10-18T10:31Z

Hi Wylene, Thank you for reaching out to us! Our plus sizes run in 1X, 2X, 3X. Feel free to give our customer service team a call: 1-866-961-8880 9am - 4pm PST. XO, UOG

Question 8

Question:

Do shoes on this website run big or small? i wear a 7. what size do i need to order? Do shoes on this website run big or small? i wear a 7. what size do i need to order?

Answer · 2019-02-20T06:57Z

The shoes here are true to size depending on the type of shoe. For example open toe boots go a size up so your toes don't go over the front :)

Question 9

Question:

I'm very skeptical about ordering a pair of over the knee boots that hug your thighs. i am reading a lot of reviews and most are 50/50. i am a size 6 and was curious to know what to do in order for me not to have to go through the return process seeing as it is a disaster with most? I'm very skeptical about ordering a pair of over the knee boots that hug your thighs. i am reading a lot of reviews and most are 50/50. i am a size 6 and was curious to know what to do in order for me not to have to go through the return process seeing as it is a disaster with most?

Answer · 2016-07-05T11:04Z

Look at customer reviews! And REMEMBER if you are short these boots thigh high---may be too long or overwhelming! I purposely fold mine over~ i am 5 feet 4 inches tall..

UrbanOG Questions & Answers

Why does it say that after you pay an item may not be available? how come they don't have exact inventory? Why does it say that after you pay an item may not be available? how come they don't have exact inventory?

Do you ship from the u.s.? Do you ship from the u.s.?

Hey....do you ship to africa? Hey....do you ship to africa?

Hello if l live outside of the us and i place an order but send the items to an address in the us will that be ok? Hello if l live outside of the us and i place an order but send the items to an address in the us will that be ok?

I wear a size 18 in united states size. this is a plus size. do you carry this size I wear a size 18 in united states size. this is a plus size. do you carry this size

Do shoes on this website run big or small? i wear a 7. what size do i need to order? Do shoes on this website run big or small? i wear a 7. what size do i need to order?

Where can i shop urbanog items but from an eu country for example uk?

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