• UrbanOG

UrbanOG

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Overview

UrbanOG has a rating of 3.8 stars from 210 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UrbanOG most frequently mention order number, great quality, and cute shoes. UrbanOG ranks 24th among Shoes sites.

  • Service
    22
  • Value
    23
  • Shipping
    23
  • Quality
    22
19
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How would you rate UrbanOG?
Top Positive Review

“Wanted another pair!”

Denisse J.
5/15/20

I loved this sandals so much so I ordered another pair. This time in a beautiful tan color. The shipping was fast. I really recommend UrbanOG and will continue to purchase from them because women never have enough shoes Order #2413612

Top Critical Review

“Terrible experience”

Cole H.
5/14/22

Do not shop here. Take your business elsewhere! Customer service is a joke and even if they mess up they will give you bare minimum effort to correct. You will be wasting your time and money. Once my dress FINALLY arrived it was wrinkled beyond belief. Run away!

Reviews (210)

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customer service (47)
Thumbnail of user denissej3
1 review
0 helpful votes
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May 15th, 2020
• Updated review

I loved this sandals so much so I ordered another pair. This time in a beautiful tan color. The shipping was fast. I really recommend UrbanOG and will continue to purchase from them because women never have enough shoes
Order #*******

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Denisse,
Thank you for the Awesome review! Tag #loveUOG for a chance to be featured!

XO, UOG
Shop, Save, Smile. #loveUOG

Wanted another pair!
March 14th, 2020
• Previous review

I loved this sandals so much so I ordered another pair. This time I chose this beautiful tan color. The shipping was fast. I really love UrbanOG and will continue to buy more shoes because women never have enough
Order #*******

Thumbnail of user trishb90
2 reviews
1 helpful vote
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May 3rd, 2021

This is my favorite online shoe store. Been using them since 2014. I noticed the website has changed quite a lot and not user friendly now either. There's no option for shoe size, I'm afraid to purchase anything now. Please let us know this isn't a fake/bad/hacked (or whatever they call it) site, so we can continue to do b/ss!

Thumbnail of user lisad50
1 review
3 helpful votes
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May 13th, 2014

Urbanog is a stylish and cool apparel site for women. Their buyer chooses such unique and amazing designs - I especially love thier shoes! Everything looks like it is high end designer and the prices are so low - it's great!

Thumbnail of user yins
1 review
0 helpful votes
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June 29th, 2017

LOVE shopping at this website. They have great quality products and amazing price! I love their shoes collection. They are super cute!
All of my items arrived correctly with good condition and fast shipping! Definitely will be ordering more!

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Yin,

Thank you, we are glad to hear that you are happy with your order!

Thumbnail of user coleh95
3 reviews
0 helpful votes
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May 14th, 2022

Do not shop here. Take your business elsewhere! Customer service is a joke and even if they mess up they will give you bare minimum effort to correct. You will be wasting your time and money. Once my dress FINALLY arrived it was wrinkled beyond belief. Run away!

Service
Value
Shipping
Returns
Quality
Thumbnail of user shannonw3
1 review
2 helpful votes
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September 4th, 2012

I feel bad that urbanog has gotten such bad reviews. Although I read all the terrible reviews on here, I went against my better judgement and placed an order for a pair of boots. And what do you know, everything turned out perfectly. The boots got to me 6 days after I ordered them in perfect condition. I would recommend ordering from them to anyone.

You have to realize people are more likely to write a review if they had a negative experience in comparison to positive experiences.

Thumbnail of user bessz
19 reviews
112 helpful votes
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June 30th, 2011

If you're like me, you went to this website because they have incredibly adorable shoes that are totally omg-i'm-in-college-and-can-afford-these. They've definitely got a cute selection of shoes, but you get what you paid for. Hmm... Shipping time was reasonable.

Don't expect anything great from these shoes. They're like Wet Seal clothes: they're incredibly cute, you wear them a couple times, give it a good night's out, and that's the end of its life cycle. Maybe they're okay if you just shove them in the back of the closet and wear once a a blue moon?

Do yourself a favor and invest in high quality shoes. A girl needs her shoes to last!

Thumbnail of user teew8
1 review
0 helpful votes
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September 8th, 2019

Every time I order from urban og I'm never disappointed. There shipping is fast their items is always as described the reps are nice and polite in helping you if you have any questions. I get a tone of complements on every shoe or item I order. I just order some beautiful heels order#******* that I'm wearing for my birthday! I highly recommend them!

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Tee,
Thank you for the awesome review!

XO, UOG
Shop, Save, Smile.
#loveUOG

Thumbnail of user naishac1
1 review
3 helpful votes
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March 15th, 2017

This company stole my credit card information and used it around California (that's where they are located. I live in North Carolina) When I confronted them about it, they deleted and blocked me from all social media and they deleted my account. BEWARE! These guys are crooks! I will say that the product gets there fast. It took a week each time I ordered something. However, WHY steal from people that are already giving you their money?! That it not okay!

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Naisha,

Thank you taking the time to bring this crime to our attention! We are sincerely sorry you were a victim of this fraudulent crime. UrbanOG.com experienced unauthorized access to payment card data. We take this crime seriously. It was a crime against UrbanOG.com, our team members and most importantly you - our valued guest.

We understand that a situation like this creates stress and anxiety about the safety of your payment card data at UrbanOG.com. Our brand has been built on trust with our guests, and we want to assure you that the cause of this issue has been addressed and you can shop with confidence at UrbanOG.com. We deeply regret the inconvenience this may cause. For extra assurance, we will offer free credit monitoring services for everyone impacted.

Please feel free to give us a call to further discuss.

XO, UOG

Thumbnail of user melissam180
1 review
0 helpful votes
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March 26th, 2017

I've ordered from them 4 times now and the shipping has always been pretty good, usually around 10 days. I've gotten 8 pairs of shoes from them and they've all been great! A bit higher quality than Forever 21 type shoes, but still amazing prices. No complaints, honestly.

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Melissa,

Thank you for such a kind review, we truly appreciate being your online shopping choice!

XO, UOG

Thumbnail of user maural
1 review
0 helpful votes
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April 3rd, 2012

I have an unhealthy obsession with boots and this site has a wide enough selection of boots for me to keep feeding that obsession. Cute and affordable combat boots, wedge boots, and ankle booties? LOVE! Their customer service reps were totally sweet and accommodating when I needed help placing an order. Since stumbling upon this website a couple months ago, I've already made several more purchases and I intend to keep buying to my heart's content. Thanks, Urbanog!

Thumbnail of user tammyg160
1 review
8 helpful votes
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December 29th, 2019

Order #*******. This site is awesome and the sale prices are great! I first found UrbanOG around Christmas. Got boots for both of my teenage granddaughters at 65% off! They came quickly and were just as pictured. I then placed a second order for myself and was not disappointed. This is going to be my go to website for all shoes and boots. Thank you UrbanOG from a very happy customer. Tammy

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Tammy,

Thank you for the Lovely review! Happy New Year!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user garretta1
1 review
2 helpful votes
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October 2nd, 2012

I recently purchased a pair of high top wedge sneakers from Urban OG. I was very concerned purchasing from them after reading all of the negative reviews about the company. However I really liked the shoes, and for the price I had to give it a shot. The processing and shipping days were accurate and delivered on time. The shoes are more than I could have imagined, they are in perfect condition, fit perfectly and I'm totally obsessed with them. I would recommend this website to anyone who needs cute shoes for an affordable price.

The customer service has been great on my end, and they always kept me informed as to what was going on. People reading this also have to understand that if you have a negative experience with a company, of course they're going to write a complaint about it. I recommend this company to anyone! I love Urban OG and will definitely be shopping with them again soon.

Thumbnail of user kiaraw14
1 review
0 helpful votes
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September 29th, 2019

I ordered a pair of brown velvet thigh high boots with gold heels and i got them within 4 days! I was scared that since i got them so cheap, the quality would reflect that but i pulled them out of the box and put them on and have never felt more like beyonce lol. They were unbelievably soft and good quality, and they feel super stable. The heel is connected well, doesn't feel like it will break or come apart at all! Even the zipper is good quality. Thank you!
Order #*******

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Kiara,
Thank you for the Awesome review!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user lat671
1 review
0 helpful votes
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September 5th, 2017

I wanted to order several items. The next day the promo changed. I am very disappointed because of this. I guess I'll have to wait until another offer is given at 30 percent off. I hope it will be soon for I'm on a limited income. I want very much to order your merchandise... thank you!

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi La T.

We apologize for the inconvenience! Please give us a call so we can have this issued resolved.

XO, UOG

Thumbnail of user emiliet10
1 review
10 helpful votes
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May 28th, 2020

I recently ordered from urbanog.com and everything was awesome, they came in a timely manner price was great and the fit was perfect! Will be ordering again and referring people, not to forget how cute everything is they offer just take all my money! Order#*******

Service
Value
Shipping
Returns
Quality
Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Emilie,
Thank you for the Awesome review! Tag #loveUOG for a chance to be featured!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user paigeu
1 review
1 helpful vote
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July 17th, 2013

Adorable shoes!
I ordered a pair of boots about a week ago and they just came in today. They fit beautifully and I also received some site coupons and a free trial disposable razor. Thanks UrbanOG!:)
I received two emails during this process- and order confirmation after purchasing, and a shipment confirmation the next day. With the shipment confirmation email I was able to track the package and it arrived as scheduled.
I'm definitely going to shop here again.

Thumbnail of user ronniaw
1 review
11 helpful votes
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April 17th, 2020

Overall UrbanOG always provides great service to me. This is my third pair of slides. My only issue with this order was the quality of this shoe, from a distance you can't see the flaws of how the shoe was made. However, upclose you can see that a sticky residue was placed across the top of the slide and the show was then decorated with the shiny black square. It also had a few gaps between the placement of the black squares. My only worry about how they made the shoe was if this slide will last me for a while or fall apart easily. Other than that, everything else was great. I ordered my shoes on March 25,2020 and I received them on March 31,2020, so shipping was six days long. I highly recommend ordering shoes from this company.

Order ID: *******

Tip for consumers:
I normally judge my sandal based on a previous sandal that I bought from an actual store and use that size to order my online size in shoes.

Products used:
Shoes/Sandals

Service
Value
Shipping
Quality
Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Ronnia,
Thank you for the honest review! Tag #loveUOG for a chance to be featured!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user danielleh146
1 review
2 helpful votes
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February 21st, 2019

I have been ordering shoes off of this website for the past year. I'm always satisfied with shipping and the actual product! Good quality and very stylish shoes they have on the website and anytime I need to reach out to customer service for whatever reason, they respond quickly! I love UrbanOg and I'll continue using them!

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Danielle,

Thank you for sharing your experience & pic! Happy Shopping!

XO, #loveUOG

Thumbnail of user susanc789
2 reviews
0 helpful votes
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September 20th, 2019

I was so happy to find this amazing website with such beautiful shoes. For over a year I looked for ivory knee high boots and finally found them on Urbanog.com. They have shoes and boots that nobody else has. I have never received so many compliments on my footwear. It is definitely worth checking out urbanog.com.

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Susan,
Thank you for the Awesome review!

XO, UOG
Shop, Save, Smile.
#loveUOG

Thumbnail of user anaz5
4 reviews
15 helpful votes
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September 23rd, 2020

1st time shopper and I was hesitant to buy anything, but I was so pleasantly surprised how inexpensive my shoes were and great quality! Shipping was so fast too. I'd definitely shop again!
Order #*******

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Ana,
Thank you for the Awesome review! Tag #loveUOG for a chance to be featured!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user latejag
1 review
0 helpful votes
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April 17th, 2019

Urbanog is underrated! I was able to purchase shoes that were out of stock online in my order # ******* for half of the price! The shipping was super fast. I ordered on a Thursday and has possession of my item by Tuesday the following week.

Thumbnail of user shiobionw
1 review
0 helpful votes
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February 26th, 2020

I'm new to this site. I was very hesitant to order anything because the prices were unbelievably affordable. Best decision I've made thus far this year. EVERY shoe I've ordered are VERY comfortable. Definitely my go to site for shoes from now on! (Order number *******)

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Shiobion,
Thank you for the Awesome review!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user kristenb5
1 review
1 helpful vote
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October 2nd, 2013

I ordered a pair of boots that granted were 45$, were very nice But when I wrote then for an hour inside my work, and literally at my desk for an hour. Well they ripped and the outside was peeling under the lace after an hour of wear. Now to me they look so cheap-of course I will not wear them. But they are cute. Cheap shoes-I would not buy again!

Thumbnail of user laneh4
1 review
4 helpful votes
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April 19th, 2016

Tried to make a purchase with Urban OG. I was excited to see their low-cost products, and interested in their shoes. Ordered them, and after a week or two checked my tracking. According to the DHL site, my address was incomplete (despite having house number + unit, full street, direction, city, state, and zip code) and had been returned to post office. No response from DHL at all, but UOG refused to give me any kind of discount or compensation. Refused to take any kind of fault or responsibility for the situation. At this point my item is being returned to OG, as the post office doesn't hold mail, and they estimate a full month before it would even start back to me. Super disappointed in the company and the lack of customer service that I received. Cancelling my order.

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From the business

We carry a variety of styles in women's trendy shoes: flats, sandals, gladiator sandals, heels, boots, knee high boots, over-the-knee boots, booties, wedges, pumps, sneakers, and even trendy items such as LED shoes for your wildest party. We also carry trendy and sexy clothing items such as swimwear, dresses, tops, jeans, skirts, fringed vests, shorts, bermudas, rompers, and more. Explore a wide selection of apparel and stay on top of the seasons hottest looks!

Company Representative

Thumbnail of user shellym16
UrbanOG C.
Urbanog's priority is to make you look and feel beautiful from head to toe! We strive to offer the latest fashion trends for young women at an affordable price

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