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Here’s what consumers have asked with answers from Vbridal staff and previous consumers.
Dear Michele, Your local customs office may charge some customs fees, depending on your location. But no worries. We are providing an insurance to cover it, which is now FOR FREE. When you place the order, we highly suggest that you add it to your order. Should you have any other questions, we are at your service. Thank you for your interest and wish you a nice day! Best regards, Vbridal
Thank you for visiting our website. We hope that you are happy with your purchase but if you would like to return your purchase for a refund, please contact us within 7 days upon receiving your dresses and obtain a "Product Return" form which must be included with your package. You are qualified to get the full refund if your dresses are defective, damaged or mis-shipped. For your return, please make sure the dresses are in their original conditions and include an explanation and photographs stating the reason. Our after-sale staff will offer you satisfactory solution timely no matter the dress is in standard size or custom size. Our measuring guide will help you get accurate measurements: http://www.vbridal.com/size-chart.html. Please contact us via service@vbridal.net if you need more information.
Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our service@vbridal.net with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards,
Thank you for contacting us! Our office is located in Hong Kong. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent out to you. You can rest assured about that. Should you have any other questions, please contact us via serice@vbridal.net.
Thank you for visiting our website. We have always made our dresses in strict accordance with customers' sizes. But as all of our dresses are hand-sewn, the finished gowns may vary by approximately one inch in either direction of the specified measurements. Our size chart for adult dresses is based on our own size. Therefore, if you prefer a standard size dress, we suggest that you refer to our size chart first: You may also choose custom size which will cost an extra $19.99. A perfect-fitting dress starts with perfect measurements so to ensure that your measurements are accurate, we strongly suggest that you have your measurements taken by a professional tailor with our measuring guide before purchasing. http://www.vbridal.com/size-chart.html. We hope that the above information will be helpful to you. Please contact us via service@vbridal.net if you need any further assistance.
Thank you for shopping on our website! According to our experience, possible reasons for the failure of the payment might be: 1) Incorrect or incomplete card/account information 2) Inadequate credit or account balance 3) Your card is not set up for global online transactions 4) Authorized or default online transaction limit is too low 5) Technical problems with the payment system We suggest you: 1) Double check your card/account information to make sure it is correct 2) Use a different card or payment method 3) Contact your bank/service provider to enable related functions (e.g. Global online payment) or get more details If it is still not working, here are two other ways you can try. Firstly, please try it again later using another Internet browser. If it does not work, you may DELETE COOKIES to refresh your computer. But you need to log in our website again if you choose this way. Thank you again for your trying. Please contact us via service@vbridal.com if you need any further assistance.
