Way Questions & Answers

Question 1

Question:

Is way a scam or a legit company? Is way a scam or a legit company?

Answer · 2020-02-06T09:21Z

Hi All, We ensure you that Way is a legit business that operates services for vehicles including: Parking, Car Washes, Insurance and more! We see that there have been a few recent and past experiences we would like to address and we are so sorry to hear about these occurrences. Please keep in mind, Way.com does not own or operate any facility on our platform and only operate as the third-party booking agent. If you have encountered parking issues, we apologize and ask that you email support@way.com so our team can reach out to our partner and make them aware of the operation at their facility. Way Partners with multiple parking companies to ensure you have the best rates when traveling with friends and family. All of our Partners are required to update their rates, shuttle operation, and hours of operation. Booking Issues: 1. Double Booking: If you experiences a double or duplicate charge we ask that you email our team so we can assist you with your concern directly. 2. Refund Policy: Our Refund Policy is flexible, and you can cancel any booking for a full refund before the day of Check-In. If you request for a refund after the date and time of Check-In, our team will need additional information to process. We understand that during travel it is extremely important to have the best experience and less stress. 3. Shuttle Policy: Shuttle services are complementary to all bookings. Shuttles are not charged to any service on our platform, and refunds cannot be processed for a complementary service. 4. Third-Party Fees: Since Way does not own or operate any of the facilities on our platform we cannot be held liable for operational issues at the partners parking location or ride-share expenses. 5. Facility Issues: We ask customers to email support@way.com for concerns at the lot regarding, rates, QR Code issues etc. so we can address the concerns with the lot operator management directly. Again, we appreciate all concerns, and ensure all of our customers that we want to assist the best way possible and make sure your experience is pleasant. Best, Way Team

Question 2

Question:

My husband reserved a parking space since we were flying out of atlanta airport. the reservation was for the days inn in college park, ga. when we arrived, we did not feel safe at all leaving our car in that lot as the neighborhood looked very suspect, including police presence nearby. we cancelled and left. our car was never left in the lot and we have still been charged for the entire 9-day stay. i have called way.com at least three times and left messages, but have yet to receive a phone call back and this charge is still on my checking account. would you be able to have this charge of $54.60 reversed? My husband reserved a parking space since we were flying out of atlanta airport. the reservation was for the days inn in college park, ga. when we arrived, we did not feel safe at all leaving our car in that lot as the neighborhood looked very suspect, including police presence nearby. we cancelled and left. our car was never left in the lot and we have still been charged for the entire 9-day stay. i have called way.com at least three times and left messages, but have yet to receive a phone call back and this charge is still on my checking account. would you be able to have this charge of $54.60 reversed?

Answer · 2020-05-21T11:06Z

Dispute with your bank immediately, they don't give refunds eventhough their cancellation policy States full refund. It's a scam!

Way Questions & Answers

Is way a scam or a legit company? Is way a scam or a legit company?

Hello. as a p.s. to my above question, we were charged $50.55 on june 20, not $54.60. thank you. sue palmer

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