WayReviews 974

I was scammed and charged by this company even though I never used them. Do not give them any personal or banking info. Awful experience.

DO NOT DOWNLOAD AND USE THIS APP- you cannot trust what is on their site and they won't refund the money even when their info is wrong. Before I booked my parking, I called the 1-800 number to confirm that info on the app was correct. However, the garage said the info I received was wrong and I couldn't park there. I immediately called WAY and they will NOT return my money ($65). WHAT PARKING APP DOESNT EVEN HAVE THE RIGHT INFO ABOUT THE GARAGES THEY LIST? And then won't reimburse you when they were wrong

I am a 79 yo handicapped veteran who booked parking at the Ramada Inn Atlanta Airport to go to CA to visit my daughter and grandson. I booked the reservation well in advance and yet when I appeared at the Ramada Inn there was a large sign taped to the front of the receptionist's counter saying that there was no shuttle service to the airport. When I booked the site it said it had shuttle service that left on the half hour.

When I saw the sign I asked the young lady on the front desk how I was supposed to get to the airport to which she replied "Our shuttle is broken and you are on your own to get to the airport." Pretty nice and compassionate wasn't she? There was an Asian couple who appeared to be around 60 yo who were also in the same predicament. I went out in front of the Ramada and found three guys in an old van smoking weed & asked them if they could get us to the airport. They said yes for $20. Rather than chance missing my flight I agreed and was taken to the airport.

When I got to CA I tried calling the Ramada Inn but no one would answer the phone. I must have called 30 times over two days and finally got through to them with the help of a guy I found who used to work there. They didn't seem to give one rat's $#*! about the problem they created for me. And when I returned, I waited in the cold (40-50F) for their shuttle which never came. I then booked an Uber and paid a porter $10 to help me get to the right pickup place. The Uber cost me $23. So I paid Way and Ramada $40 for parking and then had to spend an additional $53 to get to and from the airport. It was clearly stated that the parking included complementary shuttle service which was never provided. If the Ramada shuttle was broken, why didn't they rent a mini-van to shuttle customers i while the van was being repaired? Because that would cost them a little money and they do not care what problems they create for their customers!

And get this! The Ramada told me that they had notified Way of the shuttle problem a day or so before my reservation. Both Way and the Ramada had my contact phone # and email address. Why did neither notify me that I should book somewhere else? Because neither give a damn about the problems their customers face as long as they get paid! I have spoken to a manager at Way.com and he said they rent the spaces and it is up to the hotel to provide the shuttle service. He offered me $10 (25% of the cost for parking) which was an insult. I asked why they didn't call customers when they knew the problem existed to which he said it was not their area of responsibility.

I know I will never have anything to do with Way.com or their partner service "Cheapest Airport Parking" or the Ramada Inn in question ever again and unless you are ok with something like this happening to you, you might well think twice about doing business with any of them as well.

I've used them a couple times. The parking worked okay for me. But without my permission, each time I used them they signed me up for their club membership at $2-3/month. It happened to me twice (i.e. Every time I used them) and also to my wife once. My conclusion is that they do this quite purposely as a way to basically rip people off. Based on their dishonest behavior, I won't trust them with my car again.
After coming here and reading other reviews that had issues with the parking itself, I think I got lucky.

https://gofund.me/4ba*******

I just started a goFundMe to start a class action against way.com.

They sold a parking spot they don't have and offered much far away one an hour before the reservation through email.

They argued that it is an 'upgrade' in the email, and then said they offered 'comparable'.

Original parking lot was less than a mile away, while the offered one was 6 mile away.

My flight was in 1 and a half hour from departure when I found what they did.

Please join me to fight against this frauds.

Oversold parking and left customer stranded and miss flights. They clearly don't value their core business other than getting your money into their pocket

Stay away from the fly by night Crooks/scammers. You'll waste your time, be late for your flight, and lose
The money you spent on their platform. Booked a 3 week reservation, and the parking attendant told me they don't have space for my size vehicle (standard SUV- kia telluride). Called and emailed WAY for a refund. They asked for proof I didn't park there. I told them I parked in the street nearby because I was late for the airport. They asked for my Uber receipt and I provided it ( to prove I didn't use the parking lot shuttle). I also provided a screenshot of my Kia gps to show it was parked down the street from the parking lot. My Kia app also lets me take remote pictures from the vehicle's multiple cameras. I did that to show it was really parked in the street and not a parking lot.
Emma from customer service politely told me that they are not issuing a refund for my $336. You can expect this company to vanish within a year after they steal enough.

The parking meter shows expired even after I pay through my phone. However, my phone reflects the correct time. I just want to ensure I'm not getting cited. Additionally, I appreciate the feature that eliminates the need to search for change in my purse.

So convenient! The number of parking tickets I receive due to not having change on hand has decreased significantly! However, there are a few bugs in the new version. Sometimes, it won't allow me to select the desired end time.

It's incredibly convenient for me. I don't have to keep going outside to feed the meter; I can simply add time where I am. Easy to navigate. Booking was easy, will follow up when I return. Thank you.

The interface has undergone significant improvements over the past year or so. It's now much more pleasant to use! Great app, it took seconds to set up my parking. The slide gauge for time is incredibly convenient.

They will change their prices after purchase. Sketchy, deceptive. Their justification is that they have a disclaimer.

Got an e-mail saying my "Way Sapphire Subscription" which I never agreed to, becomes a paid subscription tomorrow. There is no cancellation link, the website provides no subscription info, and they say to contact "customer care" without any link or explanation.

I don't care about my personal outcome; this is an unacceptable business practice and this one star review will remain a one star review. It's obvious from the other similar 1 star reviews that Way does not care about operating ethically.

When I pay with the app, I can prepay for tons more time than I need and when I'm done parking, I stop the payment and only pay for what I've actually used. It's fast and it's easy to use and set up.

SCAM ALERT! This company will scam you by not providing advertised service. My family is stranded at the airport because they did not provide advertised shuttle service to our vehicle. Crying young kids just wanting to get home are forced to wait til I can get my vehicle from scam of a service. They will not help you and the will still charge you like they did everything they agreed. There are so many other options for this kind of service online. Trust me. Don't use this app. THEYRE CROOKS!

Easy park. Truly great service, for you can add parking time remotely too. It's easy and simple. It is nice to reduce the need to touch the older payment machines

App is great and i use it a lot. So easy and so convenient. Best thing. As far as experience is concerned. I travel frequently and this App is one of the best I have ever seen.

Booked a specific lot and then they moved us without asking. Called it an upgrade and would not move us back to original location.
Good lick finding 9920 S La Cienega Blvd. Yes street work not there fault but building is poorly marked.
At pick up we called 4 time over an hour and was told driver was minutes away each time.
Lastly they park another companies valet cars behind you in your spot. So you have to find a guy who then comes to your car and get's the offending cars the valet key number and takes a hike to go get key's so you can squeeze by when he returns.
Oh and today they became a monthly paid subscription App by the way.
Never Again.

The live chat answered all my questions quickly. Discovered that Way. Way offers shuttle to the cruise port. I was advised that if the cruise got cancelled, Way would provide me with a refund for the parking booked.

This company should be closed. They advertised a hotel parking as being next to the airport when in fact it was about 15 miles away. When I got there, the staff "recommended" to not park my car there because they had a lot of cars stolen and broken in. I took my car somewhere else and they still refused to refund my money. Avoid this company.