WEN Questions & Answers

118 reviews

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I'd lile to cancel my haircare account

asked by kazumi s. on 4/16/15

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More questions about WEN

Did you experience any bad reactions from using WEN?
How do I get out of the monthly charges and shipments. I don't use this anymore.
I ordered Wen and was charged for it correctly. But my account says I have another, much more expensive, order coming in as well in 12 weeks. Why is that and how do i get rid of it?
Is it easy to cancel? I want to try Wen just a one month, but don't want the autoship. Is there an option to not get it on their website? I have the ability with one of my credit cards to tell them how much a merchant can charge, so if I put $30 only and they try to run it again, it will be declined. Do they still ship orders if the card is declined for the autoship? Thanks for your help!
The return policy states items can be returned for full refund within 60 days of purchase. You should have a Return Shipping label available through Email. Will you please do this and guarantee cancellation of auto shipments and auto deductions from credit card accounts?
My package was returned I talked to customer service where they said I got a refund and that I can reorder my package if I ordered on Saturday may 16 when will they ship my package
I just ordered the introductory offer online today. Then, I seen all of these horror stories of being charged even when you cancel. I called the 800 # to cancel my order and was told that they couldn't help me for 72 hours until I showed up on file. I think it will be too late by then and the product will be shipped and then I'll be screwed! My question is, has this incidence happened to anyone else? And has anyone called their credit card company to have them block the next three payments from coming out without any negative repercussions from Guthy-Renker, aka, sending you to collections. I've seen quite a few times on here today that they sent them to collections for non-payment.

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