The company will avoid refunds at all cost. They will procrastinate giving you help, then claim you are out of the 14 day window to request a refund, or they will just plain ignore you if you request a refund, then claim you are out of the 14 day refund request period. They do not honor their warranty for faulty products; what good is a replacement after your trip is over and don't need the product any more? This is a fraudulent company and should be put out of business. Stay away!

I haven't tried for a refund, but I get the run around with other issues.

I did get a refund for the SIM card that came out this year after proving it did not perform as expected. In the past I received a replacement phone and SIM card instead of refunds, but they proved to be useless as well.