• 1-800-GET-LENS

1-800-GET-LENS

Overview

1-800-GET-LENS has a rating of 4.3 stars from 854 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner, and eye doctor. 1-800-GET-LENS ranks 8th among Contact Lenses sites.

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Positive reviews (last 12 months): 79.6%
Positive
667
Neutral
90
Negative
81

Instant Feedback

137 reviews

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How would you rate 1-800-GET-LENS?
Business's Favorite Review

“Great price and low shipping fee without all the extra...”

Ashley B.
2/15/24

Great price and low shipping fee without all the extra added costs. Can't wait for them to be shipped out!

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Top Positive Review

“Exactly as ordered”

Kathleen S.
3/18/24

Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.

Reviews (854)

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Reviews that mention popular keywords

customer service (62) eye doctor (22) contact lenses (28)
Thumbnail of user juliannd10
Georgia
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

I appreciate the updates on the delivery. Disappointed in the delayed delivery

Thumbnail of user wandah514
Georgia
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Received Great service. Although it Took a little longer than expected.

Thumbnail of user peggyh827
Washington
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Great experience,fast shipping. Verified my information fast.

Thumbnail of user brianh1729
Pennsylvania
3 reviews
0 helpful votes
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June 6th, 2024
Verified purchase

Can't ask for better service. Notified me when I had ordered the wrong lenses by mistake and quickly fixed the issue for me.

Thanks.

Thumbnail of user lisag3557
Wisconsin
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

The process of downloading prescription was smooth and I received the contacts quickly.

Thumbnail of user nicolel1969
Minnesota
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Contacts came in a timely manner and boz was in a good state thanks!

Thumbnail of user adamp1182
Indiana
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

$400 for a 45 day supply of lenses and it was supposedly a discount. I was paying $55 a month for lenses from my previous provider.

Thumbnail of user micheller3007
Arizona
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Took longer than expected but product was received. Communication could have been better.

Thumbnail of user mayah107
Florida
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

1800-Get-Lens made it very easy for me to order and receive contacts! The price per box was fabulous, as well. I will be using them again!

Thumbnail of user larryt970
Massachusetts
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Very simple process also cheaper than buying these from my eye care physician

Thumbnail of user nathanield124
Washington
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Everything was perfect about the order. But have not received the rebate and am not getting an email to submit the rebate form.

Thumbnail of user efi1
Germany
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

Everything was perfect. Fast delivery, very good customer service, thank you very much

Thumbnail of user keashaz
Colorado
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

Advertised two day shipping but had to wait for supplier to ship contacts after they said they were in stock

Thumbnail of user kyesterp
Georgia
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Order was received in a good amount of time and didn't get caught up in the bad Georgia mail system

Thumbnail of user jasonm3659
Pennsylvania
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

I Did not receive the rebate information! Please send me the $75 rebate information so I can submit.

Thumbnail of user krism441
North Dakota
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Easy to order, came before it was supposed to, I didn't have any issues.

Thumbnail of user rs934
New York
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

Okay. Did not know i had to provide copy of Dr order. That was a pain.

Thumbnail of user jemf3
Missouri
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Called was given a rude provider then called again n had someone totally help me out

Thumbnail of user juventinam1
Virginia
2 reviews
0 helpful votes
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June 3rd, 2024
Verified purchase

Took about 3 weeks to recirve them and they are not the right ones the box has my prescription but I can not see with them!

Thumbnail of user jdc49
New York
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

Trouble with the prescription image emailed. First and second were deemed illegible, but order was sent out anyway.

Thumbnail of user nicholasm1239
Hawaii
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

Pretty easy use, arrived in a timely manner. Overall happy.

Thumbnail of user desireew151
Georgia
2 reviews
0 helpful votes
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June 21st, 2024
Verified purchase

My experience was very pleasant. I was able to do everything I needed smoothly and swiftly.

Thumbnail of user eliseb152
Massachusetts
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

It was really easy and straightforward. I'm happy I was able to get this order done so easily.

Thumbnail of user chloef112
Massachusetts
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Fast delivery, easy process. Glad to get my contacts in a straightforward manner

Thumbnail of user veronicav347
Connecticut
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

For some reason it was hard to verify my prescription but it eventually got taken care of. Only an extra day waiting.

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.

Business Highlights

  • Brand name contacts at 50% off
  • Large inventory of contact lenses
  • Award winning customer service

Business History

In the community of McLean, Virginia, a visionary optician named Billie Odom embarked on a journey that would change how people purchase contact lenses. It was in 1994 when he founded Contact Lens Depot Inc., which later became known as 1-800-GET-LENS.

Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.

Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.

Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.

In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.

Company Representative

Thumbnail of user jeffp98
Jeff P.
Typically does not respond to reviews

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