On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I ordered the ice blue contact lenses. They are great for vision but hardly have any tint to them. They are almost clear. Don't like that as they are hard to find if you drop one.
User friendly, came within time frame of order, and was accurate when received
Wonderful experience order received as expected will order again
After receiving my prescription it still took 2 to 3 weeks to receive. I made multiple calls and sent multiple emails before anyone was able to confirm my order.
Always finding the best deals on contacts beings they are so expensive. And well they had the other sites beat.
Easy and fairly fast. Contacts correct. No problems. Good service.
It was fine I don't feel like writing a review calm down lol okay
I needed a left eye box and I got one. Cheap easy fast loved it. Will order again.
I'm very pleased with my order and the discount that was applied considering I will be purchasing other types of contacts through 1-800 get lens. I was also very pleased with a, courtesy given to me by the supervisor via phone call and the call back. That is amazing people don't do that anymore. So you are receiving my business from now on and I thank you very much!
Ordering was fast and easy, anyone can do it. Super easy to upload or enter your prescription online and look up your doctor office for them to verify.
Good experience fast shipping packaged well They weren't labeled which was left or right that would have been nice if it would have been
I ordered my contacts with express 2 day shipping because I was going on vacation soon and needed them asap. They were supposed to come on Monday, but got sent to a different state and didn't get delivered until Wednesday hours before I had to leave.
I had a great experience with 1-800-GET-LENS. The prices were very convenient, the website was easy to use, and shipping was reasonably fast. Everything arrived as expected, and I'm very satisfied with the service.
I put my prescription In for contacts and I got multiple calls and emails over and over again saying my order was on hold. I called back and they said I needed to verify my address, which I did multiple times. They finally realized they had to order contacts outside of their company to fill my order. Customer service was nice but I won't order from here again.
This experience was so easy and convenient for me! I'll be ordering here again and again! Highly recommend
Took a month to get lenses not able to track order...
I like it. Second time ordering contact lens from these folks.
I appreciate that I didn't have to upload the perscription or anything! They contacted the doctor and next thing I know - contacts are in my mailbox.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members