On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Helpful with questions on the phone. Website is easy to navigate. Order took longer than expected to be shipped, but the company was in communication with me to advise me of the reason for the delay and kept me informed until my shipment arrived. Everything in order was correct and complete, and I've now submitted for my rebate. The overall cost savings was definitely a huge benefit of using this company!
Timely and accurate. Thank you! We will be using you again, this was great.
Outside of the nagging... ok... not great, not terrible...
Overall very satisfied. Everything went smooth, super easy to upload my Rx, paid, shipped and received on time as they said. The past company I ordered from took about 4 months (no joke) to finally get my order to me.
I was going to leave a 5 star review but then in order to actually review I had to title and type out a review. So solid 4 stars
I have received my contacts and now I am waiting on my Rebate to be received and processed. Once that happens then I will be able to give a better review.
Besides the hidden fees and rebate ordeal, the site was easy to use. My contacts took longer than expected to ship because 1-800GETLENS had to order them from the manufacturer. I look forward to receiving my rebate card.
Easy and fast shipping straight to my home. Site is user friendly.
I'll now be purchasing all my contacts from this site! It was easy to order them and came quicker than I expected.
One box of contacts were missing. But your company did credit my account for the missing box
They needed more I for action and they called the doc to get what they needed. Thanks a lot.
Easy to order and didn't have to worry about re-ordering because it was sent to me automatically
No im not going to describe my experience. This is a waste of time. Might not order again because of this
Im very happy with my order and will be ordering with them from now on!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members