Overview
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very easy and quick on getting my contacts and great price. Will order from them again in the future.
Eye exam was easy and order came quickly... but extra "processing " fees and such make this quite expensive. Albeit, not the most expensive out there
Neglected to notify me that my lenses were delayed. I had to reach out for a delivery status.
My last contact ran out and I needed something fast and reliable at a great price - Thank you
I needed a left eye box and I got one. Cheap easy fast loved it. Will order again.
Very efficient, as soon as I sent my prescription they only took about a week to get here.
Good experience just don't want to fill out forms and why does it have to be 50 characters?
Delivery was on time, and any questions or issues where answered and taken care of in a timely manner
My experience was extremely good after I talked to someone that was live she helped me very quickly
When i called to confirm my order, customer service was on point. She babe me the date, my items came that day.
Convenient and easy to do from your computer or phone. Your contacts arrive within just a couple days
I got my contacts quickly and they are exactly what I ordered. Cheaper than paying out of pocket other places after hitting my insurance cap
The order was placed and acknowledged. However, an email was never received advising if the delay. Then the delay was longer than originally advised. Just better updates.
Faster than ordering for my eye doctor and cheaper. And demanding us to write a minimum of 50 words is why people don't leave reviews.
Somewhat time extensive in setting up initial order - recognizing that most patients have the same script for their eyes, others need to be sure proper lens script for BOTH eyes is well communicated and documented.
Easy process of ordering and received my contacts in a timely manner. Will use this site again for my next order!
Ordering and shipping was quick and very easy. I will continue to order from the online store.
I was very impressed with the fast service! I received my contacts within a week of ordering!
The shipping was kind of slow, but overall I am happy with the service and my order
Business Highlights
- Brand name contacts at 50% off
- Large inventory of contact lenses
- Award winning customer service
Business History
Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.
Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.
Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.
In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members