Overview
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
So quick, uploaded my script and clicked. They also have a huge selection for Halloween... super excited!
Our lenses were unusual and weren't stocked so they had to ship from the factory, we still received them within a reasonable time.
This is by far the best price that I have found for my prescription contacts in over 10 years! No more will I have a financial barrier to wearing my contact lenses after discovering this vendor!
Thank you!
It was VERY misleading with prices. Made it appear my total was a lower price and then charged my CC double the "total". I should have done more research. I've learned my lesson. Will not be ordering again.
Get Lens (formerly known as 1-800 contacts) is very efficient. They verify the information with your doctor without you having to upload or give them anything. They also ask you to confirm when you receive your order so they know it was delivered to the right place.
Easy to order and fast delivery. Best price on contact hands down. Will be purchasing from them again.
I had no problems ordering my contacts with this company, they provided excellent service. Greatly appreciated.
First time ordering from this seller, everything was smooth and I got my contacts pretty quick, also the lowest price around after searching.
Contacts did not arrive on the promised date. The order should have been processed earlier in order to arrive on the promised date.
The original order is was having trouble with contacts. So I ordered different kind and these were shipped immediately. Thank you
I was supposed to be able to fill out a rebate form and return it. Went to print it off and was told I didnt have one available.
I'd never order contacts online and was kinda worried they wouldn't work for me. I received them in a timely manner and they actually fit alot better than the ones from the eye doctor. Highly recommend.
It's easy and convenient. I have a subscription and lenses are sent to me every 6 months. I don't have to worry about running out.
Good service. Fast shipping. Very accurate. Everything i ordered was correct. Nothing was missing. I would definitely buy from them again.
I ordered contact lenses here, and I had not immediately realized there was a delay in the order. My eye doctor's office had not added the base curve number on my prescription page. A staff member from 1-800-get lens helped me with this. She contacted my eye doctor, got the information, and got my order set to ship. It was a great experience!
I am happy with the lenses but I have ordered twice now and each time the lenses were delayed in delivery.
Not bad. Could of been quicker delivery. As long as it took, should not of been charged the 10.00 for delivery.
Business Highlights
- Brand name contacts at 50% off
- Large inventory of contact lenses
- Award winning customer service
Business History
Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.
Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.
Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.
In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members