business logo of 1-800-GET-LENS

1-800-GET-LENSReviews 2,380

4.2

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.


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1-800-GET-LENS Reviews Summary

The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

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133 reviews

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California
1 review
0 helpful votes
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Good
May 19, 2025

I am still waiting for my contact lens rebate to happen soon.

Date of experience: May 19, 2025
Illinois
1 review
0 helpful votes
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Easy process
May 19, 2025

It was easy to order and timely delivery. The mail in rebate is a nice option as well

Date of experience: May 13, 2025
Maryland
1 review
0 helpful votes
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Speedy Service
May 19, 2025

I was very impressed with the fast service! I received my contacts within a week of ordering!

Date of experience: May 19, 2025
Maryland
1 review
0 helpful votes
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Great.
May 18, 2025

Great. Ordering was easy. Shipping took a little time though.

Date of experience: May 18, 2025
Florida
1 review
0 helpful votes
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Contacts
May 18, 2025

Very good service everything was on time thank you very much

Date of experience: May 18, 2025
Ohio
1 review
0 helpful votes
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Excellent
May 18, 2025

The customer service rep (name: Crislyn. S)was very informative. Very intune with information as well as. Get thing done and get questions answered with my order. I would recommend my friend and family.

Date of experience: May 18, 2025
Tennessee
1 review
0 helpful votes
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Review of order
May 18, 2025

Everything went well No problems. I was pleased with the whole process. Would recommend them to others.

Date of experience: May 18, 2025
Alabama
1 review
0 helpful votes
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No
May 17, 2025

Took longer than usual and only got 45 not 75 on my rebate card not sure why

Date of experience: May 17, 2025
Pennsylvania
1 review
0 helpful votes
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Easy
May 17, 2025

Quick and painless …. Just what I needed. Well done! Will order again.

Date of experience: May 17, 2025
Florida
1 review
0 helpful votes
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Easy ordering
May 17, 2025

Very pleased. Easy ordering process. Good price and getting a rebate is easy to do as well. Thank you from a new customer.

Date of experience: May 17, 2025
Arizona
1 review
0 helpful votes
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Awesome service great quality
May 17, 2025

Thank you very much for your help in providing me with the right prescription and the delivery time I got it in the right time frame

Date of experience: May 17, 2025
Maine
1 review
0 helpful votes
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Quick & Complete!
May 17, 2025

My order arrived within a week & the quality is perfect. Thank you.

Date of experience: May 17, 2025
New York
1 review
0 helpful votes
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The price on the two packs and how safely they were delivered is great!

Date of experience: May 16, 2025
Nevada
1 review
0 helpful votes
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Excellent service
May 16, 2025

Excellent and fast. I appreciate receiving my order so fast.

Date of experience: May 16, 2025
New Jersey
1 review
0 helpful votes
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…
May 16, 2025

……………………very good experience…………………………………………………………….

Date of experience: May 16, 2025
Mexico
1 review
0 helpful votes
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Easy purchase
May 16, 2025

I ordered my contacts online send a picture of my prescription received my contacts great job

Date of experience: May 16, 2025
Ohio
1 review
0 helpful votes
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Great
May 16, 2025

It was a great experience ordering from this company. No complaints

Date of experience: May 16, 2025
Missouri
1 review
0 helpful votes
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Affordable and Fast
May 16, 2025

Looking at prices and quality this was the best bang for your buck!

Date of experience: May 16, 2025
Ohio
1 review
0 helpful votes
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Great service
May 16, 2025

They helped me get the right brand of contacts explained why very helpful

Date of experience: May 16, 2025
Texas
1 review
0 helpful votes
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Quick and easy
May 15, 2025

Picking out my brand and adding my prescription was easy contacts arrived with in delivery window

Date of experience: May 15, 2025