business logo of 1stDibs

1stDibs

Overview

1stDibs has a rating of 4.6 stars from 473 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention customer service, good experience and free shipping. 1stDibs ranks 14th among Home Decor sites.

service
41
value
36
shipping
37
returns
31
quality
30
This company responds to reviews on average within 2 days
+51
How would you rate 1stDibs?
grey star
grey star
grey star
grey star
grey star
New Jersey
2 reviews
0 helpful votes
Follow Catherine W.
Unfollow Catherine W.
Send Message
Share Review
Report Review

Seller was very communicative
July 22, 2024

Seller was very communicative. Can't wait to receive the ring

Date of experience: July 12, 2024
New York
1 review
0 helpful votes
Follow Nancy S.
Unfollow Nancy S.
Send Message
Share Review
Report Review

Appreciate the information about the seller, the designer, and the furniture maker.

Date of experience: July 11, 2024
Utah
1 review
0 helpful votes
Follow Mark J.
Unfollow Mark J.
Send Message
Share Review
Report Review

When a Charged is expired, why don't you set up a screen that automatically allows you to edit the exp date. Only logical since you already know to not accept the card due to expired date.

Date of experience: January 14, 2024
Ohio
1 review
8 helpful votes
Follow Cynthia C.
Unfollow Cynthia C.
Send Message
Share Review
Report Review

Is this website run by Chinese businessmen?
December 2, 2022

Truthfully, I haven't had a customer experience this bad since I shopped on the Chinese website of "StyleWe" which used bait-and-switch techniques to commit outright fraud and theft. I associated this level of fraud and deception with Chinese business culture. So, I have to ask: IS THIS WEBSITE BASED IN CHINA? Is 1stDibs a subsidiary of a Chinese corporation? I bought a $3100 chair from a scammer that I first met on 1stDibs. He invited me to look at his antiques website. I tried to report his scamming to 1stDibs and THEY COULD HAVE CARED LESS. He's still advertising on 1stDibs the same product that I had paid $3100 for. 1stDibs representatives just laughed and couldn't be bothered to respond.

Date of experience: December 2, 2022
Rhode Island
1 review
0 helpful votes
Follow Connie G.
Unfollow Connie G.
Send Message
Share Review
Report Review

Website is extremely efficient and easy to navigate. Sellers are top notch professionals. I have a lot of trust in 1st Dibs!

Date of experience: June 12, 2024
California
1 review
0 helpful votes
Follow Susan M.
Unfollow Susan M.
Send Message
Share Review
Report Review

Challenging to get my resale registered
February 9, 2024

Challenging to get my resale registered. Apparently, 2 different people on the 1st Dibs team working on my account...and one person didn't seem to know what the other was doing.

Date of experience: February 2, 2024
Customer S. 1stDibs Rep
over a year old

Hi There Susan,
I'm so glad to hear you found such a unique chandelier on the site! I see where you reached out to us with two separate emails, this definitely caused that confusion. I'm glad it took less than 3 days to get that sorted out on our end! I am sending a promo code your way to the email address on file to apologize for the delays!
Warmly,
1stdibs Client Services

Iceland
49 reviews
95 helpful votes
Follow Hulda D.
Unfollow Hulda D.
Send Message
Share Review
Report Review

Love them best website for Fashion and Art. And they are so nice and super fast shipment, and they will help you with anything, put stuff on hold for you just ask them. They will do that for you :)

Date of experience: June 12, 2017
Illinois
1 review
0 helpful votes
Follow jeri m.
Unfollow jeri m.
Send Message
Share Review
Report Review

I've made purchases from this seller before
June 8, 2024

I've made purchases from this seller before. I like their offerings and service. 1stDibs makes it easy to find artwork from this seller.

Date of experience: May 29, 2024
Washington
1 review
0 helpful votes
Follow Raymond S.
Unfollow Raymond S.
Send Message
Share Review
Report Review

Smooth
July 17, 2024

Smooth. I think this is my first purchase. So far so good.

Date of experience: July 7, 2024
Florida
1 review
0 helpful votes
Follow Will H.
Unfollow Will H.
Send Message
Share Review
Report Review

So far so good, please update me at email or phone *******924, thank you

Date of experience: June 25, 2024