1stDibs

I bought an expensive piece of furniture on 1stDibsds ($3400) and paid an extra $599 for shipping. I received a tracking number and an expected range of dates for the delivery window. The delivery window came and went, so I tried contacting the seller first for a status update. Since 1stDibs manages white glove shipping for their sellers, he had to contact their support team to provide me with an update. But more than 24 hours later, the seller hadn't gotten a response from 1stDibs. So as a buyer, I contacted their support team -- via the only option available, which is Text. The support agent took forever to reply (about 23 minutes) and threatened to end the conversation while I was still typing a reply less than 3 minutes after their initial acknowledgement. I made several efforts to get an update with only a "we'll contact the shipper and get back to you" as a response. I sent 2 more angry messages to 1stDibs and finally got a text message from a shipper. He's an independent driver with no warehouse/hub in my locale. His truck was broken down about 1200 miles away and he didn't have a definitive ETA. But since I was heading out of town, I asked what happens if I'm gone when he finally makes it to Seattle? And basically my only option is to wait another month or more until he makes another delivery to my area. Are you kidding me?! This is what a $600 shipping fee gets you?! No communication or status updates unless you threaten the support team, and then find out that their cut rate shipping service is going to take an extra 6 weeks because they are cutting corners?! I will NEVER buy from 1stDibs again. Horrible support and shipping experience.