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Adore Me has a rating of 4.2 stars from 12,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
Every single purchase I have made has taken 3-4 weeks to arrive. Which is contradictory to what the posted shipping schedule on the website and/or app states. So don't buy anything for a special occasion unless you don't need it for a month. Also - there are some very cute styles, however the fabrics they use are mostly mesh and not overly soft.
Order was not processed for 1+ weeks. No proactive communication other than boiler plate statement after repeated attempts to have information provided. Never received an explanation other than a spike in orders. Oh they did provide $5 credit.
Hello Paul,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com
Excellent products and good prices when on sale. Their shipping infrastructure however was horrendous. Any time I ordered more than 9 items, the system would "delay" the order until inevitably the order was automatically cancelled over a week later. Customer service could not tell me why this kept happening. I had to break my main order into several smaller orders to get them to go through. Even after they went through, the orders took several WEEKS to ship and arrive. Their third party logistics companies were sending the packages all over the country in the least logical route I've ever seen. Customer service was always canned responses and never a direct answer to my questions. If you can tolerate the risk of not seeing your items for weeks and the frustration of micro-managing your own order, then their products are quality and fit pretty well. The wife has been enjoying them thus far.
Hello Dustin,
Thank you for reviewing us! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
Love this! Great sales. It's a lil pricey but they always have some kind of sale! They should just restock more items because they run out really fast being on the few stores that cater to us plus size women.
Hello,
Thank you so much for your feedback. This insightful information helps us to hear about our products and service directly from the source that matters the most: our customers.
We would like to inform you that your feedback is truly important to us as this kind of information is always taken into consideration in order for us to improve our services.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments and excellent services from AdoreMe.com.
Rest assured that your request has been forwarded to our design department and we hope to cater to your needs in the near future.
Best,
Adore Me
help@adoreme.com
I'm always worried about how lingerie (especially bottoms) is going to fit me, because I'm quite curvy. I also sometimes worry that the material will be cheap feeling and uncomfortable. But everything I've bought from Adore Me has been super comfortable, well fitting, and amazing quality. This piece is so soft and stretchy, but doesn't look flimsy. I can't wait to wear it on my wedding night!
Hello Dagney,
Thank you for the awesome review.
We love your enthusiastic feedback and we are happy that we have impressed you from start to finish. We are ready to wow you repeatedly as we release brand new styles in the beginning of each month. Check back soon!
XO,
Adore Me
Perfect for girls who want to hide a few imperfections while still feeling and looking sexy! Straps are adjustable so fit was just right on top. Bottoms are short and cute. Fabric is really soft to touch - hubby liked it! Totally recommend!
Hello Erin,
Thank you for sharing your feedback.
Our motto is to bring sexy to all shapes and sizes on irresistible prices. We are overjoyed that not only the fit was perfect, but the design as well.
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
Placed an order thinking this was a normal website. Got automatically charged $40/mo as part of their "VIP Club" without signing up for any kind of subscription in the purchase process. Massive scam, mediocre product.
Hi Keith,
Thank you for your feedback!
I took a look at your account and I noticed that on your first order 404763178 on Dec 1,2020, you are subscribed to our membership to avail of the First VIP set for $19.95.
Just a refresher, when you create an account on our site, you are offered the option to join the Elite Membership in your account or the Pay As You Go one-time purchase option and the VIP membership option.
When selecting the VIP Membership, as described online, you have tons of benefits such as $10 off any style any time, every 6th set for free, and access to exclusive sales.
Please note that you're not obligated to purchase every month!
All you need to do visit your Adore Me account to chose if you would like to Shop or Skip and this button available every 1st to 5th of the month.
If you don't/forget to skip, you will be charged $39.95 that becomes store credit that you can use to buy anything on Adore Me. If you don't want to use your store credit, you can simply request a refund, no questions asked!
I hope that I have been able to clear up any questions that you had.
Feel free to contact me or anyone else on our support team at any time. We're always here to help you in any way we can.
Best regards,
Adore Me
help@adoreme.com
Had great experience with them until this year. It has been taking over a month to have things shipped. They've also cancelled orders of mine and sent me wrong items because they ran out of what I have ordered. I'm still waiting on an order that I placed 6 weeks ago with no idea how long it will be before it ships.
I have been with Adore Me for over 7 years because their selection, convenience, and prices are amazing. Shopping does sometime take a while, I've had packages get lost or things sell out, but their customer service to resolve issues makes it worth it.
Same problem as others are saying about the VIP membership. Rather sneaky way of getting more money. Poor business plan. A better one would have been to make a free membership that offered discounts. Go with what successful businesses do and you will be successful yourselves. Adore me is a rip off that wont let you cancel your membership by email. They might say they will but you'll get a typical BS run around and no response. You must call. Just avoid a man named Dan. He is a real flaming prick
Hello Bill,
Thank you for contacting us.
It is certainly not our intention to frustrate shoppers! Investigating the issue, we see that you used a VIP Member's welcome discount with your first purchase.
The VIP Membership is one of two payment options you select during checkout with your first order (the other is Pay As You Go, our one-time purchase option). It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
Also, if you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
We apologize for any inconvenience this confusion may have caused. How it works: http://www.adoreme.com/how_it_works
Moreover, the vast majority of our VIP shoppers enjoy the VIP membership and benefits, and skip the month or make a purchase without issue. In addition, we work constantly to ensure shoppers have access to this information and quick answers from customer service. We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.
Please let us know if there is anything further we may do to help.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
Beautiful, well made not cheap looking at all. Was very happy with first purchase I already have ordered 4 more, which those also arrived quickly and are of top quality.
So happy to have found lingerie in my size that is beautiful and makes me feel sexy!
Hi Lorraine,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com
Cute lingerie.
That's it. Beyond that, it's been a nightmare. We've called many many times to deal with this scam. They give you information about what they're doing with this first time VIP Membership--if you look hard enough. They know they're being misleading too. Otherwise, no one would buy these products at all. Customer Service on the phone must be busy nonstop with people just like me------they can't seem to answer the phone after 10 calls from me. Just a $#*!ty thing that has happened here. Seriously, I will give Victoria's Secret my money in person as opposed to dealing with this $#*! again.
Hi Chloe,
Thank you for your review. We deeply apologize for your dissatisfying experience with us and we assure you that it is not our intention to frustrate customers. We work constantly to ensure shoppers have easy access to information and quick answers from customer service.
The terms and conditions of the VIP membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com
Placed two orders, requested and paid for expedited delivery 2 weeks later, still waiting. Received email in the interim that orders would be delayed. Also noted that items I ordered were no longer available...
Poor customer service, not notifying of delays upfront..
Hi Evy,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.
We'd like you to also know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
help@adoreme.com
My wife loves your products and consistently states how every item fits perfectly and is so comfortable. I have purchased from other sites without the same satisfaction.
Thank you! You've made shopping for lingerie fun and simple.
Hi Alexander,
Thanks for your feedback.
We’re glad to hear that both you and your wife had such a great experience!
Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
help@adoreme.com
Lots of stuff does not fit ~ Either way too big or too small and same size marked. Some of the quality is horrible, I have had things fall apart after washing with no exchange or return available. When I say don't charge me and I get charged anyways, really messes up my account! More then half the time I get notified you have something new and when I go its gone. Then every now and then I get this great bra ~ Rare but it happens. Never wear the under-ware because Cotton is never an option just that silky crap! So that's a huge waste! My money and your supplies! Not sure Im love Adore me! I keep cancelling my months due to a lot of the issues above
This is my first month with Adore Me and I'm very pleased! Not only were prices great plus first timer discounts, but if something didn't fit I could get immediate credit to buy something else or another size. Such great service!
What a scam - beware at all cost. Stay away, they are interested in making money, even when they are not providing goods or services. Customer service is terrible. They have STOLEN $400 from me. I would never recommend this site to anyone.
Everything's groovy until something goes wrong. Then forget about getting results in a timely manner, anyone being the least bit proactive, or providing follow-up info without your having to call for it. I won't be buying from them again, & I'll be spreading the word, too.
Hi Gayle,
I am so sorry to hear about your negative experience with us. That is the last thing we want. We are working very hard at improving our customer service process, to make sure we are more efficient with follow ups. We are still a start up and working as fast as we can to make sure we dont make those mistakes in the future
With love,
Adore Me
Adore me is great for women like me with an uncommon bra size. However, the service is so awful I cannot support this business anymore. All of my orders have been either extremely late, or completely lost during processing and shipping. Ridiculous!
Tip for consumers:
Business is terrible at fulfilling orders. Make sure to stay on top of your membership.
Products used:
All offered
Hello M,
Thank you for taking the time to rate us.
We’re sorry to hear of your less than satisfactory experience with shipping and hope you will accept our sincerest apologies. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Issue aside, we truly appreciate your letting us know how much you like our products! We pride ourselves on our product and the high-quality standards we maintain.
I'm getting married in just under a month and have bought 3 different sets from here. First off, the packaging was honestly the cutest thing ever! It was extremely well-made, comfortable, and perhaps most importantly, affordable. Can't wait for my future husband to see it!
Hello Elizabeth,
Thanks for the review!
Congratulations on your wedding! We’re happy to hear you had a great experience with us so far. Hope we can impress you again and again!
XO,
Adore Me
help@adoreme.com
I will echo what many say about this site. I am getting married in April, so of course they started advertising to me on Facebook. I stupidly took the bait. I ordered quite a few sets, mostly because when I ordered one thing, they would say "oops our fault, it's not in stock, here's more money to spend on the site" So I would. I just talked with customer service and I told them the way they did thing was not right, by showing VIP prices without really announcing to you that buying at the price meant you would have the $39.95 monthly fee on it. The sales rep explained that "It was marketing, like when you walk in a store and the sign says "$5.99 and up" Well, honey, the difference is, all items still have individual price tags. So now, I must wait 45 days to cancel so they can charge me again, if I don't want to pay back the difference of "sale prices". I am beyond frustrated, and will not fall for their stupid scams again. Do no waste your money here.
Hi Susan,
Thank you for your review.
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
Moreover, we have a 10-day trial period for new VIP members. Shoppers are welcome to unsubscribe after that time, however, our VIP members enjoy special discounted prices and a great welcome discount therefore VIP shoppers who unsubscribe within 45 days of their first order will be charged the difference and it will be as though they selected Pay As You Go with their first order.
We apologize for any inconvenience this confusion may have caused and we encourage you to forward questions to our friendly customer service team as you browse, via phone, email or live chat on site.
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com
Lingerie is of mediocre quality and customer service is terrible. When calling, I've always had to wait 45+ minutes no matter the time of day, and when e-mailing you receive a template/canned response. When speaking to a customer service representative, they sound monotone and act like your call is an inconvenience.
Additionally, if you forget to skip the month, they charge you $40 and store it as "store credit" they refuse to refund this past 90 days. Basically, their business model relies on people forgetting to "skip the month" so they can steal their money. I find it hard to believe that their system does not allow them to override that policy.
Stick with reputable companies who care more about their customers than money. I own a few pieces from this company, but they're not of high enough quality for me to want to deal with the terrible customer service.
Be careful! I had my credit card hacked on this site and purchases were made every month. What's more, my daughter downloaded the application and ended up with a subscription (with monthly payments, of course) that she didn't want.
Thank you for taking your time to review us Karine!
We are very sorry to hear you had such an unpleasant experience with your return. This is absolutely not the kind of experience we would want you to have.
We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so.
Unfortunately, we cannot identify your account through this application. Therefore, we kindly ask you to elaborate your discontent further by email, so that we can be able to make this right.
Our customer service is available to assist you with any issues you may have.
Best,
Adore Me
help@adoreme.com
Lovely shade of blue, good fit (might go for a 34 DD next time... just a hint too loose in the band) hard to adjust the straps due to only one central slider. Love the metal hardware so i can wear a front hook without it popping open on me at random.
Hi Lisa,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
help@adoreme.com
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hello Jacklyn,
Thanks for sharing your feedback with us. We appreciate it!
Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.
We're putting all efforts into shipping out the orders as soon as possible but also on making sure as much as we can that you won't experience such delays going forward.
Take care!