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Adore Me has a rating of 4.2 stars from 12,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
Love being able to purchase monthly lingerie for my wife! It always fits great and looks amazing. It's so fun to see her feel confident and sexy in her new lingerie, swim wear, or athletic wear. Wish there was more variety but overall happy with the selection.
First of all, anyone with a brain can see most if not all of these 5 start reviews are fake. This company steals designs and calls them their own, secretly charges your account month after month, won't refund your money, and if you try to cancel they hang up on you. Not only that, the products are cheap and delivery takes way longer than they say. Never shop here
It's been amazing my orders always arrive on time, great quality products, very stylish and tailored to my body type and likes. I'd recommend this site too every women I know, the best lingerie site ever!
Hello Thalina,
Thank you so much for your review. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
help@adoreme.com
www.adoreme.com
My package came within a week as expected. Loved both sets that I got. The fabric was surprisingly super soft even though it's lace. I have already worn the bras several times. Definitely a new favorite.
Hi Faith,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We will share this with the production team to let them know to keep up the amazing work!
Please let us know what we can do for you in the future.
I really enjoy the products I've purchased, but I absolutely do not want to download an app simply to shop or track my package. Repeated text messages were also extremely annoying (and if you're buying something as a surprise for your SO... way to not be discreet?). Honestly, I'll shop elsewhere in the future... the product quality isn't enough to warrant the rest.
Hi,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved products and services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
My son ordered this set for his wife as a surprise. She loves it and so does He! She says it's super comfy and was surprised by the quality when she learned the price. VS has lost another one to Adore Me!
Hello Susie,
Thank you for sharing your son's feedback.
Our motto is to bring sexy to all shapes and sizes on irresistible prices. We are overjoyed that not only the look was perfect, but the quality as well.
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
I receive multiple boxes from excercise wear to shoe's. I listed my preference's and placed my first order with adore me. Huge mistake! I received my first box with everything that was not on my preference list. Then to top it off I already paid a stylist fee which should go to the "stylist" and I use this term very loosely. Basically I just threw $20 out the window for a person to rummage around shelves pick out cheap quality undergarments and put them in the mail.
I requested to cancel my subscription and do Not recommend this company to anyone who would like good customer service along with good quality lingerie.
Hello,
We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue. Could you please help us out with an order number related to this issue and explain your concern at help@adoreme.com?
We would greatly appreciate it. It would help us greatly to investigate this mishap with our team.
Thank you for your patience and understanding. We are genuinely sorry about the disappointment our product and service has caused you.
Best,
Adore Me
I love my Adore Me orders but there was a pair of shorts missing from a pajama set in my last order. I have sent 2 messages asking for the shorts to be sent and no one has responded. Im pretty unhappy with customer service right now
Hello,
Thank you for contacting us! We are deeply sorry for the delay in response, we have had a big wave of emails slowing down response times.
We're sorry this set was incomplete. You are more than welcome to exchange this set as we wish you to have an impeccable lingerie set. As compensation for the hassle you have faced, we have added $10 to your Adore Me store credit account. You may use this credit towards anything on the website you would like, including but not limited to, expedited shipping on future orders.
In order to replace your products you will need to proceed with a laptop or desktop.
All the information you'll need to exchange or return this set is available in your account: http://www.adoreme.com/awrma/customer_rma/list.
Please be sure that you note in your reason for return that you received your product dirty damaged or incomplete. As we only accept products in their new and resellable condition otherwise.
Should you have any other questions, please let us know.
Best regards,
Adore Me - Eniko
My wife looks amazing in this. Its a gorgeous black color with a nude bra or fabric of some kind underneath. Beautiful color. The fit is fantastic as well. It shapes her body amazingly. Had her wear it last night for the third time lol. Stunning piece.
Hello Jacob,
Thank you for expressing your love.
It was our pleasure to offer our services. We are delighted to hear that we have exceeded your expectations. We hope to continue to be your go-to lingerie shop in the future.
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
I understand that we are in the middle of a pandemic, but that does not change the fact that their shipping practices are bad. They ship through a ‘USPS partner' named Pitney Bowes. It must be cheaper, because it seems worse in every regard. Tracking is unreliable and barely ever updates. I placed my order at least ten days ago. I'm now 3 days past the "arrival date" and the package hasn't even gotten to my state. This is my first order with AdoreMe, and it will probably be my last unless the lingerie is absolutely amazing. The shipping is inexcusable for items that are so expensive. And it makes the company seem unprofessional.
Thank you for your valuable review, Anna! We’re sorry to hear of your less than satisfactory experience with shipping and hope you will accept our sincerest apologies.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We hope you will give us an opportunity to discuss and determine how we can provide a solution that makes you smile. If you prefer, you can also contact us directly through phone, chat, or email.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
XO,
Adore Me
help@adoreme.com
I have been a client and so has my daughter for quite some time and both of us are thrilled with the quality. Now another daughter of mine started and she just received her first order. I can't believe such darling bras and it doesn't even feel like I'm wearing a bra!
I needed to remove a credit card number and they were incredibly helpful
So many options and cute collections and fun sales and great service
Its quality product and a B Corp. Being a B corp, it’s the only bra and panty and lingerie company anyone should be using in a conscious world today. The status of a B Corp is very difficult to attain and the companies that attain this are the only companies we will do business with. People need to be aware of how difficult it is to attain this status and search for companies with this status. Great Job ADORE ME
I'm very happy with my decision to order from Adore Me. The prices were reasonable (especially for first time orders), the shipment was quick, and the quality is much better than I expected. Will order again.
Hi Caitlin,
Thank you for leaving a 5-Stars review! We continuously strive to serve you better. We are glad that the team has managed to meet the expectations of your order!
Customer happiness is our top priority and I am glad we are able to provide you with one!
Looking forward to serving you in the future!
I have more sets from this place than I care to admit (an entire dresser full... not a drawer--the entire dresser)... great consistent fit, variety of styles and colors, just all around very happy with them!
Hi Angela,
Thank you for the review! We’re so glad to hear that.
We love getting feedback—let us know if you have questions while you’re browsing the site!
XO,
Adore Me
help@adoreme.com
I've always had problems finding bras, panties, lingerie, all intimates really, that fit correctly. Adore Me has one of the widest selections of styles and sizes that you can't NOT find something that's absolutely perfect for you. They always have sales and specials so the prices make me very happy, especially considering the quality of the products. Highly recommend the VIP subscription. You'll save more money and get more promotions/discounts. I received coupons with every one of my orders too!
This company is working very hard to right a situation that resulted in a severely delayed package for me. If you look at the interaction on my first review, they went above and beyond! I still haven't received the order in question and the item is sold out so if it is lost I can never get lol. But they offered me a credit for replacement. I would say if you are a Canadian or overseas shopper give yourself plenty of time and oder more than 30 days ahead, and glitches do happen but the quality of items is great and customer service will work with you! I'm impressed that Adore Me worked this hard for me to make it right.
Hi Andrea,
Thank you so much for your positive review! We are always delighted to hear from our valued customers.
We are aware of the fact that it is truly important for you to receive the best lingerie sets in a timely manner, this beeing the reason why our customer care agents are always ready to assist.
Hope we can impress you again and again!
XO,
Adore Me
help@adoreme.com
I have been an online shopper for YEARS and know this is not okay. This company has great lingerie and swimwear but consistently ships me packages that either get tied up in customs for nearly two weeks or cost a heavy duties charge upon arrival after a long wait. I ordered 2 items on June 30th, one arrived within reasonable time but it is now almost 30 days since I ordered and my 2nd item is apparently being held by customs. When I inquired I was told they have no bearing on customs, but how is it no other company has this problem? This NEVER happens anywhere else I order, and I am tired of not receiving items in a reasonable timeframe that they estimate themselves. I had to buy a new swimsuit to replace the late one (which was an exchange) which means the whole point of shopping there (saving money and getting decent quality) is wasted because I am paying double. I like the lingerie and swimwear generally, but will probably have to cancel my account if the shipping process isn't improved for Canadian customers. I have now paid shipping 3 times, and only have one item! We want you to have our money Adore Me, can you please step it up? It is 11 days after the expected delivery date, this is not good business.
It was like nothing I'd ever felt before. It fit perfectly with my body and made me feel comfortable being in my own skin. I felt sexy, excited, but most of all I felt adored. What more can a girl ask from her first time? ;)
Hi Linh,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com
I love Adore Me products, but I wish there was more support for sizing, especially across product lines. I've ordered several bras, all fitting differently. I also have needed to go down a size in the band and am unclear how Adore Me adjusts for that. I can't find anything on the app about that. The size chart doesn't mention comparisons or steps. I'll have to return these, as neither fit.
Products used:
Bras and panties
Placed my orders weeks ago planning for Valentines day. Now it has been 3 weeks and I am still waiting! Called (did I mention I had to call 5 times before even getting a hold of someone?) and emailed, received an apology but no real deadline as to when my package will be received. Disappointed doesn't begin to describe how pissed off I am. Was thinking about becoming a VIP member and am glad I tested it out before subscribing. Buyers BEWARE!
* Adore Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Mariana,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
We were able to look into your account and we are very sorry to see that your order has been processing for a long period of time. Orders usually ship within 2 business days of being processed. We do acknowledge that this is simply unacceptable.
This is why, we deeply regret the bad experience this has caused you. We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
We are now close to having our shipping and delivery rates back to normal.
Furthermore, we are very happy to see that you have been in contact with our customer relationship specialists, both on emails and social media, and the situation was properly handled to meet your expectations.
We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Let us know if you shall need any further assistance. We are always here to help you!
Best,
Adore Me
help@adoreme.com
My wife loves them. She said they fit and feel great. The process of purchase and receiving was very easy. Although the one set has to be returned due to it not fitting properly, however even that has been hassle free.
Hi Brian,
Thanks for the review!
We’re happy to hear that both you and your wife had a great experience with us. Hope we can impress you again and again!
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
Order date was pushed back a week by the company and then it took another week or so for them to actually ship. Blamed the delay in subscription purchasing in technical issues but prompted me to just buy directly without issue.
Hi Marcia,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
They have an excellent selection of unique styles at fair prices. The fabrics are superb and are suitable for every shape, size, taste and occasion. Whenever I wear something of theirs, I always wind up having a secret smile to match.
Hello Cassandra,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com
They had sent me the wrong items and made me jump through hoops with the post office to get it corrected. When I sent in an email about how I felt from this experience it was never responded to or addressed, yet, all my other emails have always been responded to.The cloths are cute but don't last long for how pricey they are. More disappointed nobody addressed my concerns than anything.
Hi Stephanie,
Thank you for reviewing us!
Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, therefore I'll be sure to forward it to our Marketing team in order to be reviewed and taken into consideration.
Feel free to let us know if you need help with anything else!
Best,
Adore Me
help@adoreme.com
I absolutely love adore me! It's super easy to skip a month if you need to. The return/exchange policy is out of this world. There are so many different items to choose from, anyone can find something that they love. It's work every second of time.
Good site, people should really read what they sign up for though. I was aware they charge you unless you SKIP the month and so far have had no problems with them. All the items are quality made and fit perfect
Hello Holly,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
I have purchased 10 sets from this company. Some set are worth the money some look like they come from Target. The customer service is horrid! I have never receive any items as stated on the website. It usually takes two weeks not 3 days. They ship to the wrong address, sometimes the billing address sometimes to the shipping address. This of course creates all kinds of problems. I get mixed answers every time I talk to them about an issue. Over all it's middle of the line. Some products good, some not. But if you have a problem, and there always seems to be one, getting it taken care of is a nightmare.
Hi Irma,
Thank you for reviewing Adore Me.
We are sorry to hear that you did not enjoy your brand new sets completely!
Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. While the vast majority of our shoppers find our lingerie to fit true-to-size, we understand that shopping online for intimates can be tricky. Our lingerie is made from a variety of materials including lace, silk, satin, mesh, elastic therefore the fit is slightly different per style and we encourage you to direct any style questions to customer service via email, phone or chat to ensure the set is made from exactly the right material as you have any questions.
Concerning delivery, our warehouse is typically able to process and ship within two days from when the order was placed. Any orders to the U.S. may be expected within five to 10 business days of the shipping date if you select our free shipping option with USPS during checkout.
In regards to choosing the shipping address, on the checkout page, if you uncheck the Billing same as Shipping address option, you will see that you are able to ship to a different address.
That being said, we apologize for the poor customer service you experienced. It is certainly not our intention to frustrate shoppers.
We will be happy to address any other questions you might have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hello Amanda,
We are sorry to hear you had an unpleasant experience. It seems there was a misunderstanding—it sounds as though you joined our flexible VIP Membership with your first order and did not shop or skip the month by the fifth.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.
If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com. In order to be eligible for a refund of store credit beyond 30 days, you must write a letter to our claims department explaining the case and why you were not able to contact us within our 30 day limit to request a refund.
Moreover, we assure you that our original sets are designed in-house and our reviews are genuine (our customers receive automatic emails requesting them to share their opinions).
That being said, we apologize for any inconvenience we may have caused you.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com