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Adore Me has a rating of 4.2 stars from 12,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
This company is run by a bunch of crooks. Truly a deplorable business model.
They ambiguously sign you up for their VIP service and withdraw money from your account monthly. The customer service person was happy to argue that, in her honest opinion, everyone was aware of this. Complete and utter bull$#*!.
If you click on their deals posted to various sites it takes you right to putting in your bank card, you skip the "opt-out" of the VIP membership page.
This is done with the intent to confuse and scam customers. Of course, they refuse to return the store credit and are happy to blame the customer who didn't check their e-mail.
Will never visit their site again.
Tip for consumers:
Crappy products. Crappy customer service. Don't even waste your time.
I ordered my wife a nightgown for Christmas after not finding what she wanted on several other sites.
She loved it so much that we ordered panties during the 5/$25 sale and she already has some new bras picked out, too.
The products are great quality and the site experience made it very easy to find what we wanted.
I like doing the quiz but use it as inspiration for an outfit…. Not send me that outfit.
I wish y'all had an option for every 2/3 months. I would be more apt to buy with a break. I only have 2 boobs and 30 days yet I have 20 bras… yeah seems a little much!
Loved buying a new set knowing that it will fit my DD breasts and doesn't make my back look like something is coming out. The bra or what ever is purchase d will make you feel better about trying to purchase an item that doesn't appear to the naked eye but until looking on this website.
Hi Melissa,
Thank you so much for your review! We always appreciate feedback from our valued customers. We are truly happy to hear that you are enjoying the fit and the quality of our products.
We are constantly working to improve our products and service in order to cater every customer needs. Please let us know if you would like assistance, our customer care team is always happy to help.
Best,
Adore Me,
help@adoreme.com
The concept is good and something that is being done today. But other similar services offer much quicker turnaround for delivery, previews of the pieces to have a say in what I prefer and a feedback option for me to describe my reason for return. I think some of those enhancements would help make this service much more desirable.
Hi Candice,
We really appreciate you taking the time out to share your experience with us.
Rest assured that I'll forward your feedback to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com
My order took around 10 days to arrive. When I emailed customer service and politely inquired about my order and also suggested that, in this climate where there are more options for customers they should have better customer service, I was basically told it is what it is. I will be shopping elsewhere from now on.
Hello Patricia,
Thank you for providing your feedback,
We're very sorry to hear that you've had such a negative experience with us at Adore me!
That is never what we want for our customers, it's very unusual for an order to be so severely delayed, however, on the rare occasion this does occur, it can be due to a culmination of reasons and when it does we will always endeavour to do what we can for our customers accordingly.
Again we do offer our deepest apologies, we hope should you ever be willing to shop with us again that we can create a much more positive experience for you in the future.
Have an adorable day!
I love everything I buy from Adore Me. It is really good quality and ships quickly. The only thing I don't like is having to check my account every month, because I don't get reminder emails even though I am signed up for them. I also wish they sold garter belts to match bras and panties.
Yes, they have a very nice items at reasonable prices, but for me, that's where it ends. I don't want to be bothered to login every month and decline to not have order automatically shipped to me (non-refundable, you would receive an account credit only if you returned it). I have found their sizing to very off compared and items to be of poor quality - but you do get what you pay for. The selection seems like very few different styles but in a wide variety of colours. I wanted to cancel my so-called VIP membership. To do that, I had to email customer service and wait for a reply. They sent me a link where I answer a 5 question true/false quiz to make sure I fully "understand the benefits of the membership". Then you are again repeatedly asked (about 5 more times) "are you sure you wish to cancel your membership" while they keep reminding you about other monthly pay as you go options. I finally made it through that and got it cancelled. Just a needless headache.
I love this bra, though I could go down a size which is unusual for me. It gives excellent support and I feel sexy wearing it. The way my body is shaped, I should have gone up a size with the underwear but they're still very comfortable. I'm considering buying another set in a different color.
Hi Caryn! Thank you for giving us a perfect rating! We’re delighted to hear that you love the products. I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable!
And don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.
Best,
Adore Me
help@adoreme.com
This service is a total scam. They take money out of your account every month without your consent and claim that it will be store credit... so I wonder why I have 0.00 dollars in store credit after they took money out of my account four months in a row? Also, they don't let you cancel your account without calling their customer service line. Even then, you sit for 20 minutes waiting for them to pick up and they never do. Really, really displeased with Adore Me and will never sign up for something like that again.
Hello Angela,
Thank you for your review.
Unfortunately, it appears there has been a misunderstanding. VIP members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month. If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com/
If you have been charged for store credit, it must be available in your account. It is possible that you are logging in using an inactive account. Please send us a private message and include the email address associated with your Adore Me account. We look forward to investigating this issue.
Moreover, customers are free to cancel their membership online at any time, except if they are enrolled in payment vacation or if their order is processing/in transit. Please send us an email at help@adoreme.com and we will send you the instructions on how to cancel your VIP membership.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
I order 5 sets a month ago. My order is still processing. I called customer service this morning asking for a refund m, the lady in the other line said my apologies but we can't offer a refund till
It's mailed out. Makes no sense to me! Either send me my order or refund my money. And no I don't want a 15% off as the company emailed me because I will not be ordering from AdoreMe ever again.
Hi Amber,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you're now being assisted through the email with the order.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
Do not purchase with Adore Me, the bra quality is mediocre at best and the "VIP" payment plan is such a scam.
I ordered a set with them and they charged my credit card 40 dollars every following month as "store credit". Unless you request a refund of the 40 dollars under 30 days, they eat your money. And requesting a refund doesn't stop it from happening again every month. I wish I had never given them any business. Such a $#*!ty company.
Hi Bridgette,
Thank you for your review. We are sorry to hear you had an unpleasant experience.
Please note the VIP membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime. We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://askadoreme.com. In order to be eligible for a refund of store credit beyond 30 days, please send an email to our claims department at claims@adoreme.com explaining the case and why you were not able to request a refund within our 30 day limit.
To learn more about the benefits of membership or to unsubscribe, visit our online helpdesk: www.adoreme.com/helpdesk
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
help@adoreme.com
I ordered 5 sets on February 5th and it was saying if you order within so many hours (don't remember the exact amount) that it would be there in time for valentines day. Unfortunately it didn't arrive and it won't even tell me where it currently is. I'm leaving for a week on the 17th to go to Pennsylvania and I don't want my items sitting at the hotel front desk for a week. I love the bras and panties I've received already and I am kinda hoping that the others arrive before the 17th. If there's any way that you could tell me when they will arrive that would be great
Hello Miranda,
Thank you for bringing this to our attention.
We were deeply sorry to hear that you did not receive your package for Valentine's Day even though you have placed your order in time for it to be delivered. Based on the tracking on the USPS website your package's status is In-Transit and arrived at Post Office in ELKO, NV 89801 on February 16,2018 at 4:26 am.
Tracking number: 9261292700493210847741
Packages take 3 to 5 business days to deliver with the free shipping method not counting the 1 to 2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words we have issued $10 worth of store credit to your Adore Me account to cover the cost of a guaranteed express shipping on a future order of yours.
We do hope that you will not encounter similar shipping issues in the future.
Kind reagrds,
Adore Me
I absolutely love the service. Everything fit perfectly! It's beautiful and my favorite new thing to wear to feel good in my own skin. The material is really nice. Their clothes are by far the most comfortable lounge wear I have ever worn and affordable! It was a great experience. What I purchased fit perfectly! I'm def going to be a frequent shopper! I love adore me! All of their clothing I've received so far has all been so so soft.
I love the 3 sets I've gotten from Adore Me. I was unsure what sizes to order at first but everything seems to run true to size. The monthly membership is awesome, I love picking something new out each month and being able to skip when needed. Very pleased!
True to fit! Great Color! Beautiful lace styling. Comfort and added confidence all in one package! I now have this set in Black, Red, and Peach. I look forward to the same style being released in other colors as well! This is my go to bra for daily wear!
Hello Stephanie,
Thank you for your kind words.
You have just voiced our thoughts. We aim to offer confidence with our gorgeous sets. We are delighted to hear that we have succeeded in your case. Check out our upcoming new styles at the beginning of the month. We plan to continue the series of beautiful sets.
XO,
Adore Me
I love everything about Adore Me. From their affordable prices to their sizing and selection, I know I'll never be disappointed. And let's not forget how cute of a package all of my goodies come in, too!
Hi Brooke,
We’re always glad to hear from happy shoppers—thank you!
It’s good to know you had such a great experience.
Did you know we launch a new collection during the first week of each month? We have the best variety of sizes, styles and colors during that time. Check in soon for more great looks!
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
help@adoreme.com
www.adoreme.com
It fits perfectly and I feel and look so sexy and feminine wearing these under any outfit. My fiance of course loves me in it without the extras. Wonderfully easy to order and came sooner than expected.
Hi Elizabeth,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
help@adoreme.com
www.adoreme.com
Been customer for a few years now Arrival time has really gotten to be slower and slower year after year. Also, since you fell for the cultural/race appropriation, there are more races than just black and white.
Hello Jose,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders.
Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Hello Jose,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders.
Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Placed an order and it took 6 weeks to come. When it finally arrived then it had over $50 in customs. Which at this point I was upset. I am a VIP member and not about to pay duty like this for every single order! I could shop at Victoria's Secret prices at this point. So I called and asked to return. They told me I'd lose part of my refund if I did return for restocking fees. The guy on the phone was rude and not helpful. He said when they received my order they'd process my return right away. I returned and 5 weeks later, no refund! I called again and the girl said there was not any orders that she could find. I gave her my order number and she just hung up on me. Still fighting to get this refund …. What a nightmare. Don't order if you live in Canada.
Products used:
None
I love this site! I tell every one with boobs or a female significant other that they should check out this site. Better prices than Victoria Secret. Awesome quality undergarments, great prices, pretty quick and smooth shipping!
Hi Chelsea,
Thanks for the fantastic review!
We’re happy to hear you had a great experience with the selection. We love the way you described the product. Exactly! Quality and glam are combined! Hope we can impress you again and again!
Follow us on Instagram to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
Ordering was easy, choosing was hard as there are so many different options. Everything arrived quickly and packaged well. The quality is excellent and the fit is true to size. Will be a repeat customer for sure!
Hi Shannon,
Thank you so much for your review- we always love getting feedback from our valued customers!
We are truly happy to hear that you are enjoying our products and service. We pay attention to every little detail in order for our customers to have an adorable experience!
We designed the chic box with lots of love so that it feels always like a treat when you receive them.
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
help@adoreme.com
I love my lingerie so much that I look forward to trying new styles. I was planning on only ordering or viewing monthly. However, February had such great deals that I have ordered several times this month.
I keep receiving items I've received before. Same exact thing. Also, my styling choices are ignored. I specifically ask for NO padded bras, yet I'm still receiving them
I will cancel this subscription if this doesn't change.
Hello Gina,
Thanks for reviewing us.
So sorry to hear you've received limited variety with your Elite box. I'm here to help with this!
*I see that sadly at the time when we created your Elite box, your stylist couldn't compile a selection to match all of your account's Elite preferences.*
*We deeply apologize for this and want you to know that we'll do our best to offer more variety with your future boxes.*
We wish and we'll strive to always offer you a great Elite experience!
If you need assistance with anything else, please let me know. I'm happy to help!
Take care & have a fantastic day!
My husband works overseas, and we just had a baby so I wanted an underwear and bra set that was sexy and comfortable to help us get back on the band wagon. I absolutely love the choice I made. It was very comfortable, nice materials, and it made me feel sexier than I have in months. I will definitely be purchasing from here again.
Hi Shelby,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
help@adoreme.com
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hello Dustin,
We are sorry to hear you had a dissatisfying experience. It is certainly not our intention to mislead customers or force them into a membership!
Please note that we offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com/ In order to be eligible for a refund of store credit beyond 30 days, you must write a letter or send an email to our claims department at claims@adoreme.com explaining the case and why you were not able to call within our 30 day limit to request a refund.
Let us know if there is anything further we may do to help!
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com