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Adore Me has a rating of 4.2 stars from 12,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
Everything came in a timely fashion and had everything in the box that I ordered. I am very pleased with the way it looks on my girlfriend and she always likes getting presents. I'll be buying from here again for sure!
Great customer service, and willing to work with you. I recently purchased an item that was too small, and they took back the item and gave me a code to buy a new one for free. Their clothes are always comfortable.
Hi Katrena,
Thanks for the fantastic review!
We’re happy to hear you had a great experience with the service and selection. We love the way you described the exchange process. Exactly! The easiest exchange process ever! Hope we can impress you again and again!
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
I recently purchased a bikini from Adore Me, and I love everything about it! Im usually weary of purchasing bikinis online due to my bust size (the tops end up too small) but the fit was perfect for my size! It makes me feel incredible and thats hard to find! I am definitely buying more!
Hello Lauren,
Thank you for the valuable feedback.
We are truly happy that you loved your new style and that the small details have impressed you. Our goal is for you to feel as your most beautiful self in our lingerie.
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more gorgeous lingerie!
XO,
Adore Me
help@adoreme.com
I am new to Adore Me, andI cannot say enough good things about the ease of using this product program. It is the first time I have joined something like this. I love your products! They are of good quality and the variety in both style and size is fantastic. Sharing you with many friends.
Hello Cynthia,
Thank you for your feedback! It is greatly appreciated!
We are very pleased with the fact that you are enjoying our collections. We will certainly take this information into account in order for our customers to enjoy our products.
Do not hesitate to contact us if you would like help.
Best,
Adore Me,
help@adoreme.com
I love how easy it is to browse through everything. I also love that you give the best results for your style preference. I am very pleased with what I ordered & will definitely be ordering more stuff from you guys!
Hi Bethany,
The first thing we want for our customers is to get through and around our website as easy as possible so that you have a clear vision of our products :) We also want to offer the best service to our customers like the styling suggestions!
But we hope to see you on the site again soon!
With love,
Adore Me
Love the site and most of the bras. They are constantly expanding their selection. Only a couple of suggestions for change. I would love an option for chatting with customer service. Also, I've bought quite a few sets and haven't qualified for the free 5th set. Wish they were a little clearer about what purchases go towards that total of 5. Still a great site though.
Hello Cassandra,
Thank you so much for your review. This information helps us to hear about our products directly from the source that matters the most: our customers.
In regards to your first suggestion, we do have a live chat option available on the website, Monday to Friday, from 8 a. M to 6 p.m. Moreover, it's usually mentioned on the sale page that discounted items do not count towards the free 5th set. We deeply apologize if this was not clear enough.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com
I wish i could write a proper review but since it has been 3 weeks going on 4 and i have yet to see any movement regarding my package or response back from customer service after my second time writing them... i'm going to have to say i'm not happy at all at this point.
I placed one order and was dissatisfied with the products. I never placed another order or received anything from them although they continued to charge my credit card 39.95 a month. Beware they will try to rip you off. I'm told they will refund me I'll wait and see. Better Business Bureau graded them F
Hi Angela,
Thank you for your review.
We are very sorry that you felt misled by the VIP membership program. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. The details can also be found below in the terms and conditions.
http://www.adoreme.com/terms-conditions
We will do everything to make your VIP membership as satisfying as possible; however, you are free to cancel your membership any time. Please visit our online helpdesk ( www.adoreme.com/helpdesk) and follow the instructions.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
I really enjoy the products I have ordered from Adore me and have recommended to so many people. Now that its a B corp it makes me feel even better about ordering from there. Keep it up - you all are awesome!
Adore me does not care about their customers. The customer service representatives are friendly this is strictly about their policies. Our first issue with them is every time we shipped sets to our daughter in Puerto Rico delayed a month to get them and the last time she didn't even receive them. They did issue a credit for that. We canceled and stopped buying. My husband just ordered me 2 sets. 1 set was right size the other set the bra was wrong. You are not allowed to return or exchange just the bra and if you return they charge you a restocking fee of $5.95. They have lost a customer for good. I will not be back. I need a company that not only has good products but cares about the customers instead of taking there money everywhere possible.
Tip for consumers:
Don’t use it they don’t care about the consumer only their money. If you return a set they charge you a restocking fee and if you want to only exchange 1 piece of the set you can’t. If you live in Puerto Rico you will wait a month or more.
Products used:
Only 1 set cause you have to send the bra and panty back if only 1 item of it don’t fit.
Hi, thank you for reviewing us!
We are very sorry to hear that you have a negative opinion related to Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Best regards, Adore Me help@adoreme.com
My order arrived almost two weeks late although I paid for expedited shipping. That fee should have been automatically credited back to my account once Adore Me notified me that the order would be late. Instead, I had to contact customer service multiple times and request the refund. Before my order arrived, I was notified that items that I purchased were no longer in stock. I was given a credit instead of being offered a refund. Both options should have been made available to me. Product selection is extremely limited. Most of the items I want are always out of stock.
Hi Latoya,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved products and services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
I was so happy with this purchase. There was a review on this product where the woman described this as kind of a mesh biker-chick kind of style and that's actually what swayed me to get it. She was totally right! It's cute and makes me feel like a bad a**, with slightly bigger boobs ;). The push up is perfect and the bra and thong are comfy. And my boyfriend likes them too!
Hello Rachel,
Thank you for expressing your love.
It was our pleasure to offer our services. We are delighted to hear that we have met your expectations. We hope to continue to be your go-to lingerie shop in the future.
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
I've been trying to contact someone from customer service for the past week and no one will respond to any of my emails or messages. Your contact phone number is also a runaround. You can't get an actual person to answer the phone. USPS informed me that your company used a fraudulent shipping label and didn't send an actual parcel to my address. I've been using this service for a long time and for you all to completely ignore and blow off a loyal customer is ridiculous. I'm cancelling my account and letting everyone know what a scam this place really is.
Hi Erin,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner.
I've confirmed that the order is in transit. Please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we meet the delivery timeframe, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
After initiating a more detailed investigation regarding your case it was revealed that you have been contacted by our customer service representatives and you assisted regarding the whereabouts of the package.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com
This is the third order that has had a massive delay. I ordered items in June to take on a trip in July and they didn't show up. I got an email saying that shipping is delayed these days, blah, blah, blah. But all my other experiences with other companies is maybe a day or two longer but not WEEKS! I love these products but the wait time for the receipt of them is ridiculous
Hi Kris,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
Ordered from adore me before and loved everything. Recently however, ordered May 19, mail lady came to my door today with my package and stated I needed to pay $70 customs! Never had this issue before. I paid $190 for the product Im not paying another $70. When I called I was told they were looking into it. I told her I refused the package and am sending it back. She said a refund will be issued in 3 weeks! I am beyond disappointed in this company. Never again. Myself, my mom, sisters and friends will never be customers again
Two new sets that I absolutely love, one for that fun daring side and one for the soft side.The fit is amazing and very comfortable, something you might think impossible because you are purchasing it over the internet not in-store. One thing is for sure my husband loves everything I have received so far and looks forward to that little brown "brown box".
Hi Geri,
Thank you! We’re so glad to hear that.
We love getting feedback—let us know if you have questions while you’re browsing the site!
XO,
Adore Me
help@adoreme.com
The quality of their lingerie is pretty top notch. I'll give them that. But it's really not worth it to me for the horrible customer service experience I have every. Single. Time. I have to return something. The worst is the fact that if you try on something from the elite box and it's the wrong size or it doesn't look good on you, they charge you for it even if you send it back in perfect condition and tried it on in a sanitary fashion. This happened to me twice. What kind of company does that? A bad one. Save yourself the money and stress.
Hi Brenna,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
I have been very disappointed in this company. They have charged me multiple times for "damages" they claimed when I did not even try on the pieces they claimed were damaged. They've also said that pieces were missing from my return packages and later telling me they were wrong, while still charging me. Terrible customer service - would not recommend unless you want to be charged for ridiculous claims.
Hi Samantha,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you're now being assisted through our email platform.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
Terrible customer service. My order did not come with the matching panties. Tried emailing them. Basically said sorry, give us a call. Impossible to get thru to them, their line was always busy and has the most annoying song playing. Emailed them again to cancel my membership and I was not going to call them and oh my credit card number was changed. Never heard back from them or got my panties that I had paid for. Their lost because I would have been a great customer and bought a lot.
Interesting how the only time they are willing to supposedly work with me is when I post something on a website that they can't take down. My review of their product was never posted on their website. (Said I did like the lingerie, just that it never came with the panties and their customer service was crappy.) My emails to them were ignored. There are plenty of other places to buy lingerie.
Hello Kari,
Thank you for reviewing Adore Me.
We are sorry to hear that your brand new lingerie was delivered incomplete! Our goal is to provide you with excellent lingerie that fits perfectly and flatters completely each time you shop with us. We hold our warehouse to high quality standards to ensure each shopper receives their lingerie exactly as intended. Also, we apologize for the dissatisfying customer service you received. This is totally unacceptable and we assure that we are going to investigate this issue.
We would appreciate it if you could provide an order number or the e-mail address that you use to login to our website (via private message), so that we can look into this issue and assign your case to a manager in the customer service team and bring this problem to resolution.
Once more, we apologize deeply for any inconvenience this may have caused, and assure you this is our priority.
Please let us know if there is anything further we may do to help.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
I've ordered a total of four sets and have been very satisfied. I am really glad they carry my size (38H) and in more colors than just white, black, and beige. It is so convenient the undergarments are sold as sets, it's easy to get matching underwear. The lace designs are gorgeous and feel quality! The bras have great support and are comfortable. I believe they are a strong contender as one of the best bras brands.
Hi Ray, we’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again! We're always here if you need us.
Everything I've purchased has fit perfect, which was a surprise because I'm 5'8 and 100 lbs and have had trouble finding things that fit. Online customer service was very helpful and check out was a breeze. Keep up the great work! I'm looking forward to my next purchase.
Hi Jennifer,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
help@adoreme.com
If I could I would give 0 star! This company has been automatically charging me since last Sep WITHOUT any of my permission. I checked my credit card transaction. They took $519.34 out of my pocket already. I called many many times, but no one answered. My suggestion is to remove the phone service option since no one there. It is a waste of customer's time to call. I also emailed and have hear back still. TELL ME WHAT TO DO!
Hello Ran,
Thank you for your review. We are sorry to hear you had an unpleasant experience.
Please note the VIP membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime. We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://askadoreme.com. In order to be eligible for a refund of store credit beyond 30 days, please send an email to our claims department at claims@adoreme.com explaining the case and why you were not able to request a refund within our 30 day limit.
To learn more about the benefits of membership or to unsubscribe, visit our online helpdesk: www.adoreme.com/helpdesk
Let us know if you have other questions!
Best,
Adore Me.
help@adoreme.com
Package never came, it's a week late already! And they won't refund money... they said "it's out of our hands once it goes to USPS you need to call them and find out where the package I sand why it hasn't been delivered..." Really?!? USPS won't talk with me because I did not send the package so I don't have a claim with them, only the person/company who sent the package would. What a waste of my time trying to track the package and fix this. I just want a refund now!
I've been searching for a new line way before Victoria secret stopped selling my bra size, im finally home! The bra looked and felt amazingly comfortable, no pouring out! The underwear felt so light and fit so well. I cant wait for my next two sets you arrive!
Hello Linda,
Thank you for the wonderful review.
We are thrilled to hear that you are finally home! We aspire to design styles that hug you so perfectly that you do not want to take them off. We also never forget to spice the designs with just the right amount of sexyness.
Check back for more carefully crafted styles each month. We hope to dazzle you even more.
XO,
Adore Me
It is so nice to have cute options for us bigger girls in the way of matching bra and underwear sets! Not something you can find in just any store and if you do, they are way overpriced. Adore Me is so reasonably priced, I absolutely love it!
Hi Tamarra,
Thanks for the great review!
We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.
Hope we will impress you again and again!
XO,
Adore Me
help@adoreme.com
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hi Noah,
Thank you! We’re so glad to hear that.
We love getting feedback—let us know if you have questions while you’re browsing the site!
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com