Adore Me has a rating of 4.2 stars from 12,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
The bra panty set I purchased arrived in the mail in a timely manner, but did not look like the photo online so I returned it without wearing it or removing any tags. It's been two weeks and I have yet to see any money returned to my bank account. However, I did receive an email asking me to review the product and my experience, which is why I'm writing this review. Not happy.
Tip for consumers:
Don’t use this site. I regret purchasing their undergarments online. I followed the measurements precisely and the items were still too small.
Products used:
None. Returned the bra panty set unworn, in original package, with tags attached, after original order. It’s been less than 30 days since original order and still no refund.
I really love Adore Me. It is wonderful to finally run into a company that makes pretty bras for women with larger busts. No more plain nude or black bras for me. I had to return a purchase because the bra didn't fit properly, and the return process was a breeze. You print your label, and they immediately provide you with a code that will let you pick something else, and get a replacement into your hands quickly. You ship back the item, and they let you know that they've received it. I will definitely be a long time customer of Adore Me!
Adore me is an absolute scam! I ordered my product a month ago. It said it shipped but showed it was in New York the entire time. Then I tried to email them, after a month of waiting, and I got no response. I looked at my account this morning, and my package said it returned to sender. What? Underneath return to sender it said, don't worry! We refunded your account with store credit! But the price of my item went up $20, so it's not even enough store credit to reorder it. I'd expect a refund, not store credit. Don't waste your money. This company is a joke.
Tip for consumers:
Don’t use this site.
Products used:
None. They never came.
Hi Mia,
Thank you for sharing your feedback.
We are sorry to hear about your disappointing with shipping, this is not the type and we want you to experience and would like to personally assist you to make things right.
If you could give us a chance, we would be more than happy to offer you the best solution.
Let’s hop on a call, chat, or email and address this ASAP. We take our customers’ feedback seriously.
Kind regards,
Adore Me
help@adoreme.com
I was very nervous ordering from a site I've never used before. This bathing suit was so cute and fit like a glove. I love the customization and being able to mix top and bottom sizing. Will be buying more
Hi, Eva! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
The set I ordered arrived promptly and was not only gorgeous with the perfect fit but also came in a cute little box. I also got a surprise gift of ten dollars off my next purchase which was quite nice.
Hello Heidi,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new set. We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com
By reading the other reviews and looking at size chart I ordered 2 sizes bigger in case it was snug fit. It fit perfect and very comfortable. The material is super comfy, soft and lightweight. Give this two thumbs up!
Absolutely love this bra and panties set... gorgeous color, perfect fit, so happy! And the blue short p. J. set is terrific too... want the cream colored one now as well. Love your shopping experience. Very happy repeat VIP customer!
Hello Elaine,
Thank you for your review!
We’re always glad to hear from happy shoppers—it lets us know we’re on the right track. Check in soon for more gorgeous lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
help@adoreme.com
www.adoreme.com
I'm thrilled with my order. Everything looks gorgeous and exactly as pictured. And I "adore" the fact that we get to pick the sizes individually, which is what led me to this site. Only complaint was that I was definitely sweating because I didn't think my order would come on time based on tracking it, but it only came one day late.
Hi Paige,
Thanks for your feedback.
We’re glad you had such a great experience! Rest assured that we will forward your feedback regarding our shipping in order for us to continuously improve it.
Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
help@adoreme.com
Great selection, fantastic quality and amazing value. I have purchased from all of the major catalog, department and web stores. Adore me is simply the best experience of all. Love the service received before, during and after the sale. They really care about my satisfaction in all ways. No need to look anywhere else! Adore Me really does make me feel that I am important to them.
Hi Robin,
Thank you for your review! We understand how important is for our customers to receive the best products with an awesome fit at an affordable price!
Rest assured that we will forward your feedback to the most appropriate department in order for you to have an amazing experience with us!
Best,
Adore Me,
help@adoreme.com
This is the best website I have ever done business with. They make every experience seamless and if for some reason there are issues with anything they do everything they can to rectify the situation as quickly and easily as possible to keep their customer happy. I absolutely love every item I've purchased from them (I have many) and will continue to buy from them. I'm so glad I found Adore Me and can't wait to buy more!
Hi Nicole,
Thanks for the great review!
We are delighted to hear that even though your recent experience started out to be problematic you ended up having great experience with us.
Did you know you could earn store credit just by sharing Adore Me with friends? All you have to do is visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
It's the perfect fit and makes me feel sexy and comfortable all day. I ended up telling my best friend about it, and she ordered the same one. Now I'm going to order the same set in a different color!
Hi Rebecca,
Thanks for the review!
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
I loved my bra set even tho I received the wrong colour in one of the two I got it replaced immediately... They last and the material is really great. I will always buy from adore me... Love you ladies.
Hi Shernelle,
Thank you so much for the adorable review!
We’re thrilled to hear you had such a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
help@adoreme.com
I have been having two months of issues with this whole VIP box thing. The first issue I had was a box was never delivered to me and my card was charged almost $90, then took them over two weeks to issue me a refund. During that whole process I requested for my membership to be cancelled so I would not receive the boxes anymore, and I was assured it was cancelled and no further products would be sent to me. Then what do you know, the next month I get a box in the mail to which the same day I returned it with their shipping label and come 8 days later my account is charged $97. Over all my experience with adore me has been awful.
Hello Brittani,
Thank you for contacting us.
We are sorry to hear that your VIP Elite Box was not something you intended to subscribe for. Not to worry, sending back any sets for a refund is a breeze. Your membership cancellation has been escalated to an account specialist.
Located directly in your VIP Elite Box, you will find a return label form that you may use to send your sets back right away. Once we have received your set(s), you will be issued a refund.
Should you have any additional questions, please let us know. We're always happy to help.
Best regards,
Adore Me
True to size, love the look, very cool to sleep in on hot summer nights. The raisin color is like a plum/brown that was hard to see but really pretty when i got it. Just enough peek-a-boo on the back.
Hi Jennifer,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
Fast shipping, good material and design. Sturdy construction that looks like it will last.
Consider some items that are just as pretty but identified and made to "tear easily". I would hate to go to a poorer construction company.
Terry
Hello Terry,
Thank you for your exciting review.
We are glad that we stood out it terms of look and construction. Fantastic quality is what we aim for and we are thrilled that you are satisfied with the shipping.
Take a peek at our new designs each month. We bring in dazzling products regularly.
XO,
Adore Me
I love there bras and underwear they fit well and are so comfortable. I also appreciate how great there customer service is. I had bought a bra that I only wore twice and the strap broke. I was totally prepared to ship it back but instead they just gave me credit for a new set, no sending back. Best and fasted customer service I have ever experienced.
The shipping was fast and brought straight to my door everything fits and makes me feel sexy even though I'm a big girl. Even the surprise nighties were super cute and comfy. Perfect to lounge around in during this quarantine.
Hi, Mariah! Thank you for giving us a perfect rating! I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable!
This is a great site! The lingerie is such great quality and the sizes run true. I love the sizing chart and use it before each item I purchase just to make sure and I have been pleased every time. The items come wrapped in tissue paper and most of the time in cute boxes. They are very discrete and no one will know what you have ordered till it's open which is great if you have roommates.
Hi Kristie,
I am so happy to hear that you love our site! We want to make sure our customers get the right size since we know it can sometimes be hard to get the size right when shopping on an eCommerce site. And we believe everything lies in the packaging as well! Having a little pink is always a must!:)
We hope to see you on the site again!
With love,
Adore Me
This was my first time ordering with Adore Me and so I was a little nervous. It's always hard to know how something is going to look, fit and feel out of the catalog and in real life. My new set fits beautifully. Comfortable with the perfect lift. Husband came into the bathroom while I was getting dressed and commented on how good it looked (SUCCESS!). I love my new set and I will absolutely be ordering again.
Hello Christina,
Thank you for your review.
Our goal is to provide customers with dazzling lingerie that makes them feel adorable all day and night, and we are glad to hear that you enjoyed your new set so much.
We have a brand new collection on the website each month; check in soon for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com
This company is fine, unless you return an unopened Elite Box and during transit back it get lost/missing and they want to charge you for the amount the box was worth. They will not remove your card on file, or cancel your account. This is bad business. It was not my fault it got lost/ items missing, but they want you to pay either way. I have uploaded my receipt showing when I checked out that I returned all items.
They didn't send my order during 5 days! But I paid for fast delivery! Last order wasn't full, and i had to return it and they took fee! Fee for nothing, for their mistake! No normal contacts for communication! About items - unfortunately, most of their products is not fit for normal body, cuz bra straps located under underarms, but should be a front. I'm absolutely disappointed, especially last 2 orders!
First order was successful, i got nice items.
I liked a lot of the product as it was presented online, but wanted to test a set in real life first before buying everything I wanted. I was taken by surprise by how nice my set was! I was afraid it would be cheap, but instead the quality was amazing and felt super sexy. Even more surprising, it looked better in person than it did on the girl in the website. Since when does that ever happen? Quickly, I have become an addict.
Hi Karimah,
This is so wonderful to hear! Our goal is to make sure our customers are pleasantly happy and surprised by our awesome products :) We want to offer our customers the best presentation, quality and service because that is what they deserve.
But make sure to check us out this next month for our amazing holiday and christmas collection!
With love,
Adore Me
This sight is easy to maneuver. If I forget to opt out for a month they will quickly credit back a payment. The items are beautiful as well. Overall I really appreciate and enjoy Adore Me.
Beautiful lingerie and cozy but beautiful pajamas.
Beautiful items and I appreciate their dedication to providing for all sizes.
I absolutely loved this! I work right across the street from Lane Bryant and always shopped there for my bra sets... NEVER AGAIN! This fit just perfect and made me look and feel amazing! You won't be disappointed!
Hello,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
With being a V. I. P. Member, Adore Me has created my lingerie experience to be amazing. I love that they have sizes that are not in the norm. Plus their different styles are very appealing to the eye. I would recommend that you shop here for your lingerie and brassieres because they satisfy the needs for every woman.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hi Paula,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the product you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Meanwhile, I would like you to know that your concern about the return has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
help@adoreme.com