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Adore Me has a rating of 4.2 stars from 12,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
My order was delayed and I paid the expedited price. Continued to get the run around thru tracking. Not to mention in part of the tracking the package made it to the main branch then went south east in which I live north west of the branch, I'm sure didn't help with the delay. Very displeased with the delivery, although the package I am pleased with as expected. Later looked at my bank account and was charged for something else I didn't do. That again was discouraging. Overall not too happy with the past couple of experiences.
I love this beautiful, well-made set! I ordered size XL (5' 7" and 200+ lbs) and was pleasantly surprised at how flattering it is. The material is durable as well as pretty. The only thing I wish I could change is the fact that both pieces are size XL; an L top would have provided a little more support.
Hello Christine,
Thank you so much for your feedback. This insightful information helps us to hear about our products and service directly from the source that matters the most: our customers.
We would like to inform you that your feedback is truly important to us as this kind of information is always taken into consideration in order for us to improve our services.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments and excellent services from AdoreMe.com.
Rest assured that your request has been forwarded to our design department and we hope to cater to your needs in the near future.
Best,
Adore Me
help@adoreme.com
I absolutely love the service. However, I am finding that they only have one style that's rates a "OMG I LOVE IT". The rest, so far, have been rated a "yeah, it's ok" not bad, but, just ok... it makes me a little sad. Because the company's service is wonderful! I can let my subscription go for a while without ordering anything and when I need a new set I can go in and browse, pick the one I like, and hit the order button. It remembers my size. I just wish they would let you reorder right from you previous orders.
Hello Nechelle,
Thank you so much for your feedback. This insightful information helps us to hear about our products and service directly from the source that matters the most: our customers.
We would like to inform you that your feedback is truly important to us as this kind of information is always taken into consideration in order for us to improve our services.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments and excellent services from AdoreMe.com.
Rest assured that your request has been forwarded to our design department and we hope to cater to your needs in the near future.
Best,
Adore Me
help@adoreme.com
I received my order in a few days, which was great because I traveled out of the country later that week. The only thing keeping me from rating this 5 stars is that there were spots in the order that had fabric pulls and strings hanging down.
Hi Kayla,
Thank you for letting us know, we’re sorry to hear that!
It sounds like you received a defective or damaged product. We apologize, and would like to investigate this. Any further information you can provide to our customer service team would be of assistance.
All the information you’ll need to exchange this set is available in your account. It’s easy—just log in, click My Account, click Returns & Exchanges, then follow the step-by-step directions.
Let us know if you have any questions! We’re always here to help.
Best,
Adore Me
help@adoreme.com
Adore me has poor shipping and options of clothing. I feel they ship the slowest and least expensive. And the $20 fee we pay for you to put together a box for us is sad. My box has the same outfit just different colors. Need new styles.
Hi Candy,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improvedproducts and services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
Every set that I have gotten so far has been great. You feel so good in them.
They run a little different size wise. Bigger in the cups for me so make sure you pay attention. But even if you don't, the exchanges are free! Win Win!
Hello Aliya,
Thank you for your review.
Our goal is to provide customers with dazzling lingerie that makes them feel adorable all day and night, and we are glad to hear that you enjoyed your purchases so much.
We have a brand new collection on the website each month; check in soon for adorable new styles!
Best,
Adore Me
I really wanted to love adore me and I received a couple products that I really liked from them however it's not been without its issues. On one of my first orders I return some thing that I didn't like, and they claimed they never received it. So I was charged for the full set. The whole store credit thing is very confusing. One month I forgot to cancel my order and it said I would get a store credit, yet I have no idea how to access that. I am currently awaiting money back on another order that I placed and had some returns on. The member rewards is also confusing it's buy five get one free. I've definitely bought more than five sets and it says I've earned one free but I don't have any idea how to claim it. I just overall feel like their website is not user-friendly and things are not clear how to use store credit, return processing, etc.
Hi Dana,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
help@adoreme.com
I LOVE this company and all of the products I have purchased so far. I am giving 4 stars only because they do not yet sell separates (i. E. just panties or just bras), only sets. I buy pretty much every month and plan to keep buying!
Hello Jesse,
Thank you for your review and for your suggestion regarding selling separate items.
We are glad to hear that you enjoyed the products.
Please let us know if there is anything we may do to help. We are available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com
Don't order from this site. I spent about $100 dollars and paid for priority shipping because I needed stuff for my trip. They're now telling me I will need to wait another week for delivery because of delays and cannot cancel because it already shipped. Such a scam. I order stuff with priority shipping all the time never have I had an order be delayed an entire week! Save your money
Hi Elsie,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to assist.
XO,
Adore Me
help@adoreme.com
The suit fit well and is what was pictured. However, it's not meant for anyone that has breast larger than a B. As soon as you put it on everything fits perfectly except the chest area. It flattens you like a pancake and gives no support there for you no longer have the cleavage that makes this suit so desirable in the first place
Products used:
Swimsuit
Hi April,
Thanks for taking to write this review.
We really appreciate you being so open with us about the product you received.
Rest assured that your feedback about the item has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with expanded and improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
help@adoreme.com
Supposed to receive my first vip box on 5/10. Cancelled VIP on 5/19 because obviously you don't get what you're promised, when promised. They went ahead and sent the box on 5/20. And then I got an email stating that my VIP had been reinstated which I did not do. It's 6/5 and I still have no box. The tracking information they provided me is invalid. When I finally got a working tracking number it is still not out for delivery. I have a feeling If I don't get a new debit card, I will start seeing many unauthorized charges from adore me. Do not give them your payment information. They are not trustworthy.
I love this site, but my hubby loves it more! Great way to keep you sexy or adorable, and exciting in the bedroom, on a budget. I've ordered about five or six outfits from here, from Christmas lingerie, to the sexy nurse costume, let me tell you, my hubby can't keep his hands off me :)
Hi Jessy,
Thank you for your review.Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
help@adoreme.com
www.adoreme.com
I don't really buy lingerie because I feel silly in it. But having the random items come to your house in a box that allow you to try on and send back what you don't need, was great. It took me out of my comfort zone in a good way.
I kept seeing it on Facebook and thought I'd try it out.
I saw your commercials on TV and wanted my wife to feel special with a nice undergarment set for Valentine's day in a beautiful box. It arrived in a cheap vacuum sealed pouch in a plastic mail bag. The look on my wife's face was sadness. Thanks for nothing! I'll never shop with your company again.
Hi Richard,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
For reference, we usually ship regular purchases in poly mailer bags, while those part of Elite Memberships receive their monthly curated gift box subscription in boxes: https://www.adoreme.com/try-adoreme-elite/gift-box
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to use it to evaluate future changes to accommodate our customers' needs and wants.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
I've been on and off with Adore me for a few years now. Shipping takes forever so I cancel. Now they started an elite box which they claim you get a box every month with selected bras, panties, lingerie etc. Keep what you like and return the rest. Easy enough. Except you don't get a box every month, you get a box a month after they charge your account. I got charged in October for my first box ( I kept everything) and haven't seen another box since. The date on my elite box keeps changing and is now set for January! Might as well just purchase what you want and forget any kind of membership because you will wait forever!
Hello,
Thank you for contacting us.
Sorry to hear that your monthly Elite box wasn't created yet!
Prior to shipping your Elite Box, we will place an authorization charge to your account, to ensure that your card information is valid. This charge will clear within 1-3 business days.
It is possible that we have been unable to ship your Elite Box becuase your pre-authorization charge may have not been approved. Please feel free to update your card information directly in your account or please check if you have sufficient funds on your card.
Once your account is updated, we will be happy to ensure that your next box is shipped.
In the meantime, you may still place an order anytime you want directly on our website: www.adoreme.com.
Hope this helps! Let me know if there's anything else I can do for you. I'm happy to help!
Best wishes,
Adore Me
I don't like being charged for items I don't order and was trying to reach Customer Service to have them explain the program and tell me what my options are. All you do is go in circles. Although I like the products, now I just want out and a refund on my last credit card charge.
Hello Lori,
Please email us at help@adorme to assist you and give you the best possible solution in this matter.
Hope to hear from you soon!
Best regards,
When my first order never arrived, customer service was quick to help me place a new order with a credit. I was disappointed by the quality of the product, felt like a set from Walmart with a heftier price tag.
Saw an ad for holiday lingerie that looked cute.
Product looked cute.
Hello Samantha,
Thank you for your review! We would like to apologize for any inconvenience this situation might have caused you.
Your review has been forwarded to one of our agents and would be more than happy to assist you by email, regarding this matter.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
Placed an order on 6/6, showed shipped on 6/8. No movement since 6/12. Called yesterday and was told nothing could be done until 7 days with no update. Asked what happened s after 7 days and was told I would get a voucher for their website. Asked if new order would be expedited and told NO, normal shipping! By far the WORST customer service experience EVER! No concern about making things right for the customer!
Hello Linda,
We deeply regret to hear that your package got lost during delivery and also that you were disappointed with the replacement process.
To express our apology in more than just words we have issued $10 worth of store credit to your Adore Me account to cover the cost of a guaranteed express shipping service on a future order of yours.
Please be assured that we do not take this lightly and will investigate with our carrier what may have happened so that they can prevent it from happening again. We do value you as a customer and we hope that your next delivery will be prompt and an impeccable service.
Kind regards,
Adore Me
It took me a second to get my sizing down when reading reviews but everything I purchased was true to size compared to the size chart once I actually measured myself. Its such a great price for the quality of what your getting. I would recommend this company to anyone.
Nice looking apparel but the fit has been all over the place. Some bras will fit fine and the next style is either too tight, too large, or just doesn't fit. Not as consistent as other brands. Trying to exchange can be cumbersome if not in AM's tight time window.
Hi Shawn,
Thank you for taking the time to review us.
We really appreciate you being so open with us about the product you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and more improved products and servics.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
help@adoreme.com
Their lingerie sizes are very inconsistent, resulting in many exchanges, which disqualifies from their headline deal of buy 5 get 1 free. But they don't tell you that up front.
Their customer service is the worst! They are hard to get a hold of and take forever to get back to you.
If you're looking for cheap lingerie, stick to Victoria Secret sales, they are way easier and have more options and better customer service.
Hello Mal,
Thank you for reviewing Adore Me! We welcome customer feedback as a way to improve our overall system.
Is there a specific product you have had difficulty choosing the best size? We would love to help, as we understand shopping for intimates online can be tricky. Please contact customer service via email, phone, or chat on the website for style assistance.
In regards to our buy five get one free deal, each set you buy (full price items; we occasionally have buy one get one free offers and other sales that are ineligible for this deal) will count for this total. Please note that exchanging a single set five times is not equivalent in our system as buying five sets.
Is there anything further we can do to help?
I ordered a generous amount of items. An item from my order was missing upon delivery so I've been calling customer service and get nothing but an automated person who repeats the same options no matter which option you chose. I've also reached out and emailed customer service via their help email and have gotten no reply. So I'm disappointed and have been cheated out of an item as well as the money used to purchase the missing item.
So far every part of the Adore Me experience has been amazing! The quality, fit, and styles of the sets, the easy website, fast shipping, adorable packaging. Love! Love! Love!
And I am not any easy customer - high standards, curvy body, no time for shopping.
Can't wait for my next order to arrive!
I like their style and the quality of the products. However It's been a month since i ordered my third set and I haven't revived it yet. My second set also came in 20 days. Whenever i try to call them the line is busy. Because i live in Canada i know the shipping process takes time but a month is too long. I'll ask for a refund and cancel my vip membership as soon as possible.
Hello,
Thank you for reviewing Adore Me.
We are sorry to hear you did not receive your products. Our warehouse is located in New Jersey, and orders to Canada typically take up to 10 business days without factoring in time spent at customs (Canada's border is especially strict, and delays at customs might triple the delivery period, unfortunately).
Upon further investigation, we see that the expected delivery of this packages was on or about 01/24/2015. We advise allowing two extra weeks for your order to arrive, and apologize for any inconvenience this delay may cause.If you still do not receive your order we will be happy to help you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
I've ordered from them several times now and I am pleased with the quality of their products. They also have excellent customer service and fast shipping. Their packaging is awesome too. Even when i've had issues with the post office disposing my package from them, they were very understanding and accommodating. 100% recommend!
Hi Haley,
We’re always glad to hear from shoppers—thanks for the review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
help@adoreme.com
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hi Edward,
Thanks for your valuable feedback.
We’re sorry to hear of your less than satisfactory experience with shipping and hope you will accept our sincerest apologies. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
After initiating the further review, I confirmed that you have contacted us and assist you with your refund for the expedited shipping fees on Aug 23,2020.
We hope you will give us an opportunity to discuss and determine how we can provide a solution that makes you smile.
If you prefer, you can also contact us directly through phone, chat, or email.
We value our customers' opinions and would like to thank you for bringing this to our attention.
XO,
Adore Me
help@adoreme.com