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Adore Me has a rating of 4.2 stars from 12,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
I've ordered from them several times now and I am pleased with the quality of their products. They also have excellent customer service and fast shipping. Their packaging is awesome too. Even when i've had issues with the post office disposing my package from them, they were very understanding and accommodating. 100% recommend!
Placed an order and almost a month later I still haven't received it. Contacted adore me and the only response I get is oh sorry but we can't track it. So what now? No refund, no clothes. This is a scam and they will steal your money. Go to the mall and leave with what you buy. If I received my order but didn't pay them for a month I'm sure they would have a problem with that. This is BS
Hello Pam,
Thank you for contacting us with your request! We deeply apologize for the inconvenience caused by this matter. It is not our intention to create inconveniences for our customers while ordering and given that you are our valued customer, we wish to ensure that all of your orders are processed, shipped and delivered in a timely manner.
I would like to inform you that our warehouse is located in New Jersey, and orders to Canada typically take 7-10 business days without factoring in time spent at customs. Unfortunately, we can not account for the time spent going through the international customs and border services. Canada's border is especially strict, and has been known to hold packages for up to five days). Our Canadian customers usually receive their order in two weeks; however, the delivery may be delayed due to circumstances beyond our control.
If you still have not received your product within 30 days of the order ship date, please let us know. We would be more than happy to start an investigation and assist you with the most suitable solution in this case.
Kindly accept our apologies for this unfortunate situation and please do not hesitate to contact us with further questions. Our customer care agents are ready to assist you at any time on the phone, chat or email. Rest assured that we will treat this matter with high importance.
Best,
Adore Me,
help@adoreme.com
I ordered from Adore Me as a fun gift. BIG MISTAKE. As usual, once the product arrived and I decided to keep, I washed and dried prior to initial wear.
I wore the pj set to bed in my NEW sheets and woke up the next day only to find black stains ALL OVER. The black PJs STAINED MY SHEETS. I cannot get the stains out.
I contacted Adore Me and included pictures of the damages. Instead of refunding my purchase, as requested, they offered me a voucher!?! They also said they, "cannot offer compensation" for the sheets ruined by their product.
The product is cheap, obviously, but I expected much better customer service. AVOID THIS COMPANY.
Tip for consumers:
avoid
Products used:
clothing
Hello Amity,
Thank you for reviewing us. We are very sorry for any inconvenience this situation might have caused you.
I see that you've been in contact with our customer service and we're working on finding the most suitable solution in this matter.
We kindly ask for your patience this time.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com
I am so glad I signed up to this site. I will not buy from VS again. These products are much better quality and less expensive. Love the size selection, and customer service. The exchange or return process is incredibly easy. I have so many sets right now and I love them all.
Hello Marbelys,
Thank you for expressing your love.
It is our goal to dazzle you always, therefore we like to offer irresistible prices on our site. Follow our newsletter and you will be notified about the ongoing sales. We are delighted that the selection has impressed you so.
We have new gorgeous styles coming in at the beginning of each month. We hope to share them with you!
XO,
Adore Me
OMG! I am so in Love with the Quality of material for my bathing suit. I purchased my suit on March 21 and the turn around was just Fab! Only 8 days and it was packaged very neat and presentable... I will be taking advantage of all that Adore me has to offer...
Hi Shandrica,
Thank you so much for your review- we always love getting feedback from our valued customers!
We are truly happy to hear that you are enjoying our products and service. We pay attention to every little detail in order for our customers to have an adorable experience!
We designed the chic box with lots of love so that it feels always like a treat when you receive them.
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
help@adoreme.com
I was being charged every month to be a "member" and was completely unaware. Apparently it's some fine print sh*t that they don't make you aware of so they can rip you off every month. Don't use this site unless you know it. Worst experience ever and it's not even good quality $#*!.
I like their style and the quality of the products. However It's been a month since i ordered my third set and I haven't revived it yet. My second set also came in 20 days. Whenever i try to call them the line is busy. Because i live in Canada i know the shipping process takes time but a month is too long. I'll ask for a refund and cancel my vip membership as soon as possible.
Hello,
Thank you for reviewing Adore Me.
We are sorry to hear you did not receive your products. Our warehouse is located in New Jersey, and orders to Canada typically take up to 10 business days without factoring in time spent at customs (Canada's border is especially strict, and delays at customs might triple the delivery period, unfortunately).
Upon further investigation, we see that the expected delivery of this packages was on or about 01/24/2015. We advise allowing two extra weeks for your order to arrive, and apologize for any inconvenience this delay may cause.If you still do not receive your order we will be happy to help you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
I have just received my order of four sets. They are all beautiful and fit perfectly, except for one bra, that is a bit too large in the band. I'm going to exchange it asap and I hope the process will be as smooth as my last exchange. I'm very excited and I can't wait to wear everything. I'm looking forward to July, as I know they always have new products coming in at the beginning of the month.
I ordered this robe because I wanted something nice and warm to take to the hospital in a few weeks when I'll be delivering my first baby. I'm usually a size M but ordered a L due to pregnant belly and it fits fine, and appears that it'll even be a comfortable (albeit slightly oversized) fit once I'm back to my normal body shape. Love it.
Hi Bethany,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new robe.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
They never deliver anywhere around when they say. Since they didn't deliver when they said, I told them not to ship it because I was leaving town and they did anyways. I was told I'd get a 10.00 credit and never did. Ordered three more items and it's been 10 days, still not delivered! I'm going to ship every piece back and dispute charges with my credit card company. Don't advertise dates that you can't follow through on! Customer service acts like they can't do anything other than wait and see approach. Oh, and zipper broke on one corset and strings broke on another corset, only wore them a couple times.
Hello Alisha,
Thank you so much for your review and for letting us know of this unfortunate situation encountered.
First of all, we do apologize for the 1 day shipping delay on both your last orders, placed on February 8th. For this unfortunate occurrence, we can now see that you have been provided with the previously mentioned store credit, as we do value you as customer and we do want to apologize for unfortunate situations like these, the best we can.
Also, we can see that both your orders were delivered within the 5 business days shipping interval advertised on our website, as they were received on February 18th.
Furthermore, we deeply apologize that the corsets purchased didn’t withstand the test of time and got damaged after a short period. Please don’t hesitate to contact our customer relationship team at help@adoreme.com regarding this situation and we will be sure to provide the best available resolution, to hopefully meet your expectations.
We always appreciate all of our customers’ feedback and rest assured that it is taken into consideration towards constantly improving the quality of our products.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
help@adoreme.com
It's really disappointing to see the same lingerie all year long, with each passing year. There are so many new regular size lingerie - teddies, etc - why not have the same options available in plus size? I can filter my size and it says 76 styles but they are all duplicates, different colors. And literally the same ones for years. It's sad.
Everything about the site is easy and intuitive. The pictures are really helpful and the items were just as described. However; I live in CA and the shipping took over 10 days to arrive. Way, way too slow. I'm actually reconsidering the membership, since purchasing from other online retailers usually get me the items in half the time at the latest.
Hello Denise,
Thank you so much for your review! We welcome and encourage customer feedback, be it positive or negative since it can help us improve our products and services even more.
We are truly happy to hear that you are enjoying your products and also our website! We will make sure to forward your feedback.
Furthermore, allow us to apologize for any inconvenience our shipping policy might have caused you!
Canadian orders are subject to customs delays but are typically delivered within ten business days. We do our best to ship orders to you quickly as we understand that it is truly important for our customers to receive their order in a timely manner.
Unfortunately, we can not account for the time spent going through the international customs and border services. Rest assured that we will make sure to forward your review to the most appropriate department in order for us to cater your needs in the near future.
Please let us know if you would like further assistance in this matter as we are always happy to help!
Best,
Adore Me,
help@adoreme.com
The sizes are a bit off, I think. And it depends on the style bra you get. I got three today (all the same size) and one of them was clearly too small cup-wise. The other two were exchanges because i originally ordered a cup size too big. Exchanging is fairly easy but you can only use the exchange codes one at a time (if you exchange two items you get an exchange code to use at checkout but you can only use one exchange code at a time). Shipping times are ok but the tracking is annoying. For days it just tells you that a delivery date will be provided shortly. Not sure how comfortable the bras are because I have been waiting all this time to get the size right and for them to be delivered.
Hi Marie,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved products and services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
They said my item would be delivered 2/2/22 today is 2/15/22 the item still has not shipped. They will not respond with information just generic emails that the item has shipped and how it is the shipping companies fault. Which is not true. They only created a shipping label the items have never been given to a shipping Company. It's been 3 weeks from day I ordered and the item still hasn't shipped. Horrible company. Can't even get a refund from them or a replacement.
Tip for consumers:
Horrible customer service. Does no answer emails. Waiting 3 weeks on items that have no been shipped. Only a shipping label created.
Products used:
Lingerie
Hi Marie,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that your concern has already been forwarded to the relevant department through our email platform.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
Every product Ive gotten from Adore Me is so well made and high quality and everything fits true to size. The underwear to one of the sets I got puckered forward at the front a little bit, but I think its just because its thin fabric with a lot of elastic straps, so there wasnt a ton of structure to the front section. I still love it nonetheless!
Hello Erin,
Thank you for sharing your son's feedback.
Our motto is to bring sexy to all shapes and sizes on irresistible prices. We are overjoyed that not only the look was perfect, but the quality as well.
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
So many items to chose from that its hard to pick just one. Great online experience, free shipping and free returns. The size chart is a little off so order your size you always wear. The bras are quality made and very comfortable.
Hi Sara,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
help@adoreme.com
Easy to exchange, the reviews were really helpful with sizing! The quality of the swimsuits and lingerie I ordered is top notch! Very comparable to what I was used to buying at VS-never again! At such great prices... You've won me over :)
Thank you for the great review, Leah! Would you mind sharing this with your friends, too? We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
So comfy! Perfect for relaxing after a long day. And the FREE legging are absolutely awesome! I also purchased my favorite unlined lace bra set. The color is exactly what I ordered and the size is great. ( although I am in between B-c
Hi Pamela,
Thank you so much for your review- we always love getting feedback from our valued customers!
We are truly happy to hear that you are enjoying our products. We pay attention to every little detail in order for our customers to have an adorable experience!
We will take into consideration the information you have provided by forwarding it to the most appropriate department to maintain this experience adorable.
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
help@adoreme.com
Don't sign up for the VIP program without realizing they are taking $40 from your bank account every month whether you want them to or not. There are a few hoops to jump through to get out of the VIP program. Scam alert!
Hi Charlie,
Thank you for taking the time to review us.
I understand that you received a charge on your account. You may indeed have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.
You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works
I would love to look into your case specifically and offer better assistance, however, I will need your email address to do so. If you could get back to us with this information I would highly appreciate it.
Therefore, I am kindly asking you to contact us via email, chat, or phone again in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you would like assistance with, please let us know.
XO,
Adore Me
help@adoreme.com
Everytime I order, it takes at least 3 weeks to arrive. Most of the time, I get an email saying the order volume is crazy and that your sorry but this issue isn't improving and nothing is given to customers for their patience.
Hello Angie,
Thanks for sharing your feedback with us. We appreciate it!
Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.
We're putting all efforts into shipping out the orders as soon as possible but also on making sure as much as we can that you won't experience such delays going forward.
Take care!
I have gotten a lot of lingerie over my marriage but this is one of the best quality yet with a price amazed me! I mean go to any VS and just one piece is at least $40. But a set for under $25, yes please. Now I can update my lingerie more often and keep him guessing.
Hi Amy,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
help@adoreme.com
Many of the pieces were of very flimsy quality and absolutely not worth the price. It was not apparent to me when ordering that EACH item required a stocking fee to return. I never would have purchased multiple sizes/styles to try knowing that. It is hard to tell how these pieces will fit and I wanted a few options to see what worked best. Very disappointed, would not order again.
Hi Mary,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the product you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Meanwhile, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to further assist you by email in relation to this matter.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we're always here if you need us.
Best,
Adore Me
help@adoreme.com
Besides the long wait for shipping the set is fabulous. I may reconsider replacing all of my current lingerie and under garments with your products. I just need to see improvement on the shipping time.
Hello Quanasia,
Thank you so much for your feedback. This insightful information helps us to hear about our products and service directly from the source that matters the most: our customers.
We would like to inform you that your feedback is truly important to us as this kind of information is always taken into consideration in order for us to improve our services.
Rest assured that your request has been forwarded to whom it concerns and we hope to cater to your needs in the near future.
Best,
Adore Me
help@adoreme.com
The personnel is professional, helpful and accommodating. When I called with a question and need of a refund, they did so promptly and without hassle. I recommend Adore Me to anyone interested in buying lingerie.
Hello Maya,
Thank you for reviewing Adore Me!
We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com
I will keep my subscription to Adore Me because I thought the product selection was wide enough for someone like me with a varying style. I thought the site was shopper friendly, but I still do not like the auto draft from the account every month with no text alert. The sizes were great and I loved my sets. The fact that it showed up in a box was so great! The items were safe and sound in there.
*EDIT Text is sent every month now. Still have my subscription. Love it. :)
Hi Autumn,
Thank you for the review, we apologize for any confusion!
It sounds like you joined our VIP Membership with your first order and did not shop or skip the month by the fifth of the month.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://adoreme.com/charges.
If you're sure you still want to renounce your rewards and benefits that come with our VIP Membership, please make sure you are logged in into your account, and just click on this link: https://www.adoreme.com/customer/account?utm_source=unsubscription_macro&utm_medium=cc_email&utm_campaign=online_unsubscription.
- Go to the bottom of the page, click on Manage Membership Settings, afterwards click on Cancel Membership and follow the prompts until you receive the message "You have unsubscribed from the VIP Membership".
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
help@adoreme.com
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hi Haley,
We’re always glad to hear from shoppers—thanks for the review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
help@adoreme.com