• Adore Me

2021 CUSTOMER CHOICE AWARD

Adore Me

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Overview

Adore Me has a rating of 4.2 stars from 12,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.

  • Value
    713
  • Shipping
    726
  • Quality
    1130

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 65.9%
Positive
209
Neutral
26
Negative
82
163
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How would you rate Adore Me?
Top Positive Review

“Love shopping here”

Tiana B.
11/8/24

Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!

Top Critical Review

“Participated in dark patterns signing you up for recurring charges”

Grace R.
10/26/24

Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.

Reviews (12,603)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (958) store credit (142) credit card (180) vip membership (148) quality products (116) bank account (54) shopping experience (71)
Thumbnail of user melissap2082
Texas
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

I tried this subscription for a few months and found some fun options for special occasions. I liked that they gave option to choose basic idea of what you receive. I also liked receiving some items out of my usual comfort zone. Most items quality was just ok and likely wear just a couple of times. Craftsman ship is not consistent and things didn't fit same. Small in one box may need to be med in another. Fun wore off as it is some work to remember to check order, keep up with emails and run boxes back to post office but it was fun treat for a while.

Reason I chose this business:

Had never seen lingerie subscription and could use new pieces also love convenience of not having to go to store

Reason I chose this product:

Had some special events and wanted to spice things up

Quality
Thumbnail of user carolinew803
North Carolina
1 review
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase

I am a plus size woman. They are so realistic with the sizes understanding that each body part is different sizes instead of being one size all over. These items hold "all of me" in them. I also have a lot of self confidence wearing these items. It's so worth it!

Reason I chose this business:

I kept seeing the adds and finally downloaded the app. I looked and looked for a couple of weeks at the items. I finally decided to order one of the boxes and try items on before 100% committing and it was the best decision I ever made.

Reason I chose this product:

They fit my body style and structure 1000 times better than Victoria Secret.

Quality
Thumbnail of user gabrielled145
North Carolina
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

I've been an Adore Me VIP member for a very long time. As a mom we don't often do things for ourselves. I look forward to opening my email and seeing my showroom. Once a month I get a gift for myself. The sleep wear is always comfortable and soft. The fit is spot on and it feels nice to have a little something that's just mine.

Reason I chose this business:

The price isn’t overly expensive but the quality is great

Reason I chose this product:

It feels good to have something nice and just mine

Quality
Thumbnail of user sarahc3019
California
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

Any large cup girlies know how hard it is to find a bra size that fits consistently. Adore Me's bras all fit nearly identical and obviously have the cutest designs and colors. I will never shop anywhere else or go back to granny-pantie status in my lingerie.

Reason I chose this business:

The patterns and colors for larger cup women really drew me in. I really appreciate seeing two ranges of models, petite and curvy. It really helps me envision how it might look on me.

Reason I chose this product:

The style, the design, the inclusive range of sizes! Absolutely amazing

Quality
Thumbnail of user billiejob5
Washington
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

Bras are more for lingerie instead of support, if worn for more than an hr or two it starts becoming very uncomfortable

Reason I chose this business:

Friend referred

Reason I chose this product:

Seemed supportive when I tried them on for less than 5 minutes

Quality
Thumbnail of user illoriaa
Oregon
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Absolutely amazing and great quality. Everything I've bought from Adore Me has me Adoring myself and loving how I feel and how amazing the products fit. 10/10 RECOMMEND!

Reason I chose this business:

I had a hard time finding bras in my breast size. Walmart just doesn't carry anything larger than a 40 DD, I'm 34 DDD. Adore Me has what I need.

Reason I chose this product:

The act I feel amazing and love the fit of the products I've purchased from Adore Me. I will continue to lurches products from Adore Me.

Quality
Thumbnail of user brendano80
Wyoming
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

Sale on 5 panties was a good deal. All products were delivered as expected. My wife enjoyed the variety and quality of the panties

Reason I chose this business:

The sale ad got me to click to check out Adore Me.

Reason I chose this product:

My wife had expressed a need for new, fun & flirty panties.

Quality
Thumbnail of user janetk1225
Utah
3 reviews
0 helpful votes
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August 11th, 2024
Verified purchase
• Updated review

Adoreme has a great collection and variety of clothes. Love their Bras and panties. Some have delicate stitching and choice fabric patterns. Their slips are unique with lace and special fabric.

They are friendly and helpful.

Reason I chose this business:

Because of the fabrics and styles they use. A great variety.

Reason I chose this product:

They are quality products.

Service
Quality
AdoreMe
December 4th, 2022
Verified purchase
• Previous review

They have a "wonderful" variety. Love their clothes.

Thumbnail of user lauram4139
Tennessee
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

The fit wasn't exactly good for my measurements. I followed their sizing and purchased accordingly, and it felt a little off.
Also, recently, the company randomly charged me for a monthly membership and I never consented to or signed up for that. Felt awful to know that they just used my credit card from a one time purchase for this mistake.

It’s okay. At least I was able to talk to someone so I give them that. Many of these lingerie company don’t offer this.

Reason I chose this business:

I chose Adore Me, not Victoria Secret. Recently found out they sold to VS and stopped purchasing.

Reason I chose this product:

I chose for style but fit was off unfortunately.

Service
Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hi Laura,

Thank you so much for taking the time to review us.

We apologize for any inconvenience the sizing of our products may have caused.

I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.

Moreover, it seems like you may have selected the VIP membership option when placing one of your previous orders.

We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy or be charged every month. All you need to do is visit your showroom before the fifth and either shop or skip.

The details can also be found here: How VIP Works | Adore Me (http://www.adoreme.com/how_it_works)

If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.

Kind regards,

Adore Me
help@adoreme.com

Thumbnail of user rainy.luque
Arizona
1 review
1 helpful vote
  • Send Message
August 27th, 2024
Verified purchase

Don't bother asking for a refund!
I paid for a $300 order and put in my payment information unfortunately it took it out of my Apple Pay with the wrong card. The moment I did that I called for a refund and wanted to pay with a different card. The representative that spoke too said that they could not refund but I could return the items and they would refund my account. I explained that I didn't want to return but simply pay with the card that I entered. After speaking with two other people I was instructed to call my bank and do a stop payment. I did that on the same day. Bank did a spot payment and I had ten days to show them that it was paid with a different card or they would charge my bank again. I emailed back to adore me and now I always being told that they could still not take a payment from a new card because purchase was paid and again was told to simple return the items. These items were now used and could not be returned. The simple solution was to take a payment using a new card! They could not do that. I asked to speak with someone higher up this was done. The result was that I got the items for free. I explain that this is not what I wanted but to simple pay for the items. I thank them for the kind gesture and assumed this was now over. When I went to show the bank the back up that I had they still went ahead and changed my card to my account. Since this is now a waived fee Adore Me would now have to refund my account. I sent all that information from the bank to adore me showing that they reapplied my charges back to my account and I have yet to hear from Adore Me. Now this account has cause me to be overdraft as I was trying to avoid that from happening. Again my fault for not double checking payment card but I was still trying to pay with a different card in the same day. So now I am out the $300 and overdraft fees with no one calling or emailing me back… so if you expecting a refund save your breath they dont work with you at all and the only refund they will give you is if you return your used items! Makes no sense to me! In going issue since June 25,2024
Date of experience: June 25,2024

Products used:
All of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user elenag278
Washington
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

I would like to see more dresses, tank tops and short sets. I keep getting way to big clothing even after I have verified my size. Also! I have received already opened bags and the items are 2x's than my size.

They took and take care of my issues in a timely manner. They are very understanding.

Reason I chose this business:

The first few boxes-I liked the items and quality.

Reason I chose this product:

It's what I had wanted at the moment.

Service
Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hello Elena,

Thanks for taking the time to review us!

So sorry to hear you've received limited variety with your Elite box.

We deeply apologize for this and want you to know that we'll do our best to offer more variety in your future boxes.

We wish and we'll strive to always offer you a great Elite experience!

We look forward to the chance to showcase our dedication to your satisfaction.

Don't hesitate to reach us if you need further assistance. We are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.

Best regards,

Adore Me
help@adoreme.com

Thumbnail of user beej33
Idaho
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

The quality was good for the price. I wasn't totally taken away by it but it was pretty good. Hubby is going to love it!

Reason I chose this business:

I was recommended

Reason I chose this product:

Christmas present for hubby

Quality
Thumbnail of user teresam2054
California
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

I have ordered multiple items of the same size, but the fit is inconsistent, with some being signatifanctly too small even though others of the same size fit and I never know if what I am ordering will fit or not.

Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hi Teresa,

Thank you so much for taking the time to review us.

We apologize for any inconvenience the sizing of our products may have caused.

I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.

We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com (https://www.adoreme.com/)

Please let us know if there is anything further we may do to help. We are more than happy to provide you with any information you might need.

Best regards,

Adore Me
help@adoreme.com

Thumbnail of user shannons2259
New Jersey
1 review
0 helpful votes
  • Send Message
November 17th, 2024
Verified purchase

I've lost count to how many orders I have made from Adore Me, but have been FULLY SATISFIED with each and every one of them!

Reason I chose this business:

Quality and selection

Reason I chose this product:

Quality in the product as well as making me feel sexy again

Quality
Thumbnail of user michellel2798
Oregon
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

I wanted to love these bras. Of the three, two have lost their underwire through the side. The exchange process was also complicated and cumbersome.

I was helped with my exchange but later communication wasn’t responded to.

Reason I chose this business:

Pricing, cute items

Service
Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hello Michelle,

Thanks for the review. We're sorry to hear this!

We truly understand how important it is for you to receive quality products from our side.

Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.

We want to ensure that you always receive high-quality and perfect garments from AdoreMe.com (https://www.adoreme.com/)

Feel free to let us know by email if you need help with anything else. We're always happy to assist!

Best wishes,

Adore Me
help@adoreme.com

Thumbnail of user sarahw3535
Illinois
1 review
0 helpful votes
  • Send Message
November 18th, 2024
Verified purchase

It was delivered on time and in a safe location and I don't want to write anything else

Quality
Thumbnail of user alexandriaw81
Washington
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

Adore me is convenient, shipping is fast, it's flexible with the return time. The products are great quality and inexpensive which is very helpful.

Reason I chose this business:

Because of the convenience.

Reason I chose this product:

Based on needs, needed to update my bra and underwear selection, I also enjoy getting my sleepwear from adore me because of the material.

Quality
Thumbnail of user melanieb963
North Carolina
1 review
0 helpful votes
  • Send Message
October 7th, 2024
Verified purchase

I was very pleased with the items I ordered. They were true to size and just beautiful.

Reason I chose this business:

Unusual and beautiful pieces

Reason I chose this product:

I needed some new lingerie.

Quality
Thumbnail of user emilyb2595
Wisconsin
1 review
0 helpful votes
  • Send Message
November 14th, 2024
Verified purchase

Adore makes it fun to shop, and Inlove how inclusive they are in terms of sizes and their models.

Reason I chose this business:

They fit me and make shopping fun!

Reason I chose this product:

In this case i wanted some cotton undies but nothing *too* plain.

Quality
Thumbnail of user whitneyl223
Minnesota
1 review
0 helpful votes
  • Send Message
November 18th, 2024
Verified purchase

Half of the bras, swimsuits and lingerie don't fit well. The material is good though.

Reason I chose this business:

An add then got stuck with the buy 5 deal

Reason I chose this product:

Liked how they looked in the adds

Quality
Thumbnail of user cathleenturnert
Arizona
1 review
0 helpful votes
  • Send Message
November 7th, 2024
Verified purchase

I like their products and how fast I receive my packages in a timely fashion

Reason I chose this business:

I saw a advertisement

Reason I chose this product:

I have been looking at this style and like it

Quality
Thumbnail of user virginiar1780
Kentucky
1 review
0 helpful votes
  • Send Message
November 14th, 2024
Verified purchase

Ordering and payments were easy. The process of returning something is very easy as well.

Reason I chose this business:

I have had great experiences with previous orders.

Reason I chose this product:

I love shopping for lingerie, Adore Me has nice products.

Quality
Thumbnail of user cindyl1308
Washington
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

I love everything about them. I've purchased bras & panties, sleepwear, swimsuits and lounge wear and never been disappointed. Sizes are true and fit perfectly!

Reason I chose this business:

Saw an ad and it peaked my interest.

Reason I chose this product:

Style, quality, comfort and price.

Quality
Thumbnail of user jiveaj
Pennsylvania
1 review
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase

Naturally looked a little better than what I thought it would fit. A little better till arrived a little earlier than I expected. Pretty all right fabric.Thanks a lot well appreciate it

Quality
Thumbnail of user lauriem1230
Indiana
1 review
0 helpful votes
  • Send Message
October 6th, 2024
Verified purchase

Very average quality. Cute styles. Quality is just not there for the price.

Reason I chose this business:

Style variety

Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hi Laurie,

Thank you so much for taking the time to review us.

We apologize for any inconvenience the quality of our products may have caused.

I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.

We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.

Please let us know if there is anything further we may do to help.

We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.

Kind regards

Adore Me

help@adoreme.com

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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com

www.adoreme.com

Business History

In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.

Company Representative

Thumbnail of user destaw1
Desta W.
Adore Me
Typically responds within 4 days
We believe lingerie is the most intimate expression of your personal style and shouldn’t only be reserved for special occasions!

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