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Adore Me has a rating of 4.2 stars from 12,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
I love the items I ordered they are very comfortable and came quickly
Arrived and was happy with selections and colors that the stylist chose.
Friend told me about Adore
Liked the fit and look
Shopping on the site or the app is easy and the items come in a timely manner.
Adore Me always has the perfect lingerie. Everything from wonderful period panties to sexy lingerie. The fit is consistent and the ability to mix and match top & bottom sizes is fantastic.
Some products I chose for comfort and / or daily wear. Others I chose to wear in the bedroom for sex appeal. They are beautiful and tasteful and make me feel extra confident!
Deceiving enrollment into a fee based program. Exchange and return policy with a fee is outrageous
I was looking for something for a special occasion. The purchase was simple and quick.
I found what I was looking for
Color and design
I really liked it I enjoyed the feel of the clothe would recommend it
I liked the stuff
It looked good
Love the product, it's easy and affordable it's great and I like the ease
Easy and I like the sets
I've never had a good experience with their customer support. I've gone through at least a dozen bras with them trying to find ones that are the right size. I was constantly sending things back that were sent out in the wrong size or sometimes just the wrong item entirely.
I was constantly hung up on. I was NEVER help by customer support. They ran me around in circles for half an hour and then would hang up on me. Always sounded like someone was working out of their home- which i don’t mind. I do however never expect to hear children screaming when i call customer support
“inclusive sizes” advertised. Not delivered
I didn’t. Sent them all back. Low quality.
Hello,
Thanks for taking the time to review us!
We're really sorry to hear that.
Rest assured that we are following the feedback received from our customers and this matter will not go unnoticed, as here we always work on
Raising to a higher standard all aspects of our products and services.
Let us know if you have any questions! We're always happy to help.
Best wishes,
Adore Me
help@adoreme.com
I am happy. Love it love it love it love it love it love it
Using it for a long time
Price / quality balance
Love shopping with Adore Me, they have so many fun products
Affordable lingerie
I thought it was pretty and fun
Quick shipping, great quality, always good service overall!
Good reviews on social media!
Cute, high quality, and classy!
Fit was good, material very comfortable, nice style, will be looking for more colors
Price and selection
Never purchased active ware
My wife has enjoyed each and every item I have purchased,
Selection, affordable, very quick turn around on purchase to shipment, the customer service is extremely forthcoming, on when something is delayed.
Stylish, sexy,and my wife started that the items are well made.
Girlfriend was Very Pleased with the fit, and how it looked on her.
Going to get in other colors.
Have some new things on the way... Thank you...
I purchased my regular size but this product was too large in the cup.
My favorite store
Wanted something low cut
Had a great experience and am excited about the products!
Awesome experiences no complaints. Great company. Always willing to help if needed.
Seen ads and decided to give them a try.
Good website and I am happy with my choice purchase
Adore me is on Macys website
I like it when I saw it on your website
It would be great if adore me could go tag less. Otherwise no complaints.
Convenience and style
Delivery fine but the fabric is very cheap
Not something I would recommend
Looked sexy in photos
Looked nice
Hello Clara,
Thank you for taking your time for the review!
I am very sorry to hear you had an unpleasant experience with this set.
We appreciate all the feedback received, therefore let me inform you that I already sent yours to our Design Team for it to be reviewed and taken into consideration.
Furthermore, I would like you to know that your feedback has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
Let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,
Adore Me
help@adoreme.com
Horrible shipping times, I don't think I'll order again, all of my orders are always delayed.
Hello Christian,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com
A lot to look through and choose from. I was satisfied with my choices.
This site came across one of my feeds and I decided to look at it and then I ordered.
They were pretty and then after trying them on they were comfortable.
Love the product, have only had a few that didn't fit comfortably
Did some returns but was charged for not returning items, although they had been received ....I contacted customer service and they were quick and friendly and refunded the charges
Advertising
Looking to refresh wardrobe
Love my choice this time. Best bra ever! So comfy and fits perfectly.
My husband did
Honestly, comfort. I wear a large bra size and comfort is more important than sexy.
Easy to order, dependable delivery. Products are great and last.
This company charges you in full whether you return the product or not
Hi Samantha,
Thank you for reviewing us!
We are sorry to hear that your returned box failed our inspection.
Don't worry, I have already assigned your case to a representative, who will contact you by email regarding this matter.
We've checked on your return and see that it wasn't processed during the 10-day return window that is allowed for all boxes delivered to you.
We kindly recommend returning your unwanted sets during the allowed return timeframe as to avoid being charged for the sets not being received at our warehouse.
If there is anything else that we can assist you with at this time, please let us know by email.
Our customer service is available to assist you with any issues you may have.
Best wishes, Adore Me help@adoreme.com
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hi Amy,
Thank you for your review, we are very sorry to hear this!
It seems like you may have selected the VIP membership option when placing your order.
We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy or be charged every month. All you need to do is visit your showroom before the fifth and either
Shop or skip.
You can also select the Non-Member way to shop in the cart. A commitment-free shopping option with great deals & offers just for you!
Moreover, upon processing your return, it is stated that all sets returned for a refund are subject to a $5.95 restocking fee per set. This means your refund will be the total paid per set minus $5.95 per set refunded to you.
You may avoid restocking fees by processing an exchange instead of a return. Exchanges are free of charge (and we even cover the shipping back to us!)
Please let us know by email if there is anything else we may do to help.
Best regards,
Adore Me
help@adoreme.com