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Adore Me has a rating of 4.2 stars from 12,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
Love this set but they changed Ox to XL and it just sits low under the belly in front other then that a it's beautiful
Love the products for years
It's pretty
Enjoyed shopping for lingerie in the privacy of my home and being able to try on. Most items were well made and hand picked just for me based on my likes and dislikes. I do however feel that I get way too many emails.
To spice up my marriage
Comfort, quality, design and my husbands likes
AM is a great company which has a lot to choose from. The online ordering is easy to use and the customer service is excellent. Any question I had was quickly answered by a customer service representative. We love AM.
We had a question about a certain garment, but everything was resolved; great customer service/support.
We wanted to try something different and AM did not let us down.
Items were “sexy” and not at all expensive like other companies. Everything was true to size.
It's fun getting the box, seeing all of the different colors, items, seeing what it looks like on.
Some items are well made and some show considerable after wearing a few times! Also, sizing is variable on each item.
Ease of shopping.
In the past year or so I have bought numerous items from Adore me. I've been surprised at how comfortable these garments are, while being sexy and beautiful. I always get my packages in the time given and often they arrive early. I also like that they remind you in the days leading up to the "shop or skip" days, so I have time to skip the month, if I choose to do that.
I started looking at the website, at the beautiful lingerie. I didn’t buy right away because I thought $40-$50 was too expensive for a bra and panties. But they were so beautiful! And then I realized that the price wasn’t so expensive, especially for the quality. I started out by buying something on sale. When I got it, I realized that it was a high quality and comfortable item. And it fit me perfectly!
I chose the products, and continue choosing products that are beautiful and that will fit under various items of clothing. Like, I’ve started buying bras that will work with T-shirts. I choose what grabs me.
I ordered one nightie and I loved it. I kept going back and looking at all the wonderful négligées, but I didn't understand how the subscriptions worked. Finally, I just started buying things and now I think I'm addicted. I love wearing the sexy undergarments. They're remarkably comfortable and they make me feel good. Sometimes we need to just splurge and treat ourselves to things that make us feel good. Adore me offers just the right kinds of things for that.
Love your product and delivery, but most items are out of stock.
Like the product
Quality and design
Hello Kelly,
Thanks for taking the time to review us!
We bring back many popular styles & launch a brand-new collection on the first of every month! (Tip: Set your alarm so you don't miss out on your faves.)
In the meantime, we'll share your feedback with the team to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com
The styles and fit aren't what they use to be. I'm disappointed in the last few months options.
Recommended by a friend
Fit and style
I was very pleased with my set and it was very comfortable. Materials are good quality!
Because I wanted matching bra and panty sets that fit me comfortably.
I wanted my sets to match, convenience of your site gave me this.
I have purchased numerous items for my wife and she loves everything she has ever gotten. The ordering process is easy and the quality is excellent. We have never had 1 single problem with anything we've purchased.
We've been purchasing from AdoreMe for years and will not purchase from anywhere else.
My wife picks out her favorite items and we place the order. She has been very happy with everything she's received.
Absolutely love your stuff, can't wait to get more!
AdoreMe runs a scam where people who purchase their products are automatically enrolled into a subscription program and charged $40 each month. You can't get your money back, and the way they get you to agree to the scam is by hiding it in the small print. It's unethical and ridiculous to scam money out of your customers. I'm never ever going back.
Hi Maggie,
We are very sorry for any confusion the VIP membership may have caused.
We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.
The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works If you do not skip or make a purchase between the 1st and the 5th, you will see a $39.95 refundable store credit charge on your card. This store credit is available for your use at any time. Moreover, you have no obligation to make a purchase every month.
Also, please note that VIP members have the option to process a refund directly from their account if they forgot to skip or shop, by going directly to this [link](https://www.adoreme.com/customer/account/) and selecting the "Request a refund" option.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com
I am very disappointed with the treatment I've received with my last interaction and will never shop with y'all again. I've had shipping issues in the past did not receive one of my subscription boxes one month. I had an email confirmation that I would not be charged for that box. When I decided to give y'all another chance and ordered something nearly a year later all of a sudden I got charged for all items in that box. Absolutely disgusting! Now I am out over $200 for items I told you I did not receive. I am absolutely done with your service.
The last time I tried to resolve an issue I got no response. I have email proof that I would not get charged for something and you charged me for it anyway.
I wanted some new under garments.
They looked cute…at least the ones I actually received.
Wrong sizes, like x-large and I am a small-med. Padded bra's. I only do unpadded.
Hi Nanci,
Thanks for the feedback.
To ensure your future Elite Boxes include perfect sets for you, remember to:
Update your Style Preferences and fulfill all sections. (https://www.adoreme.com/elite-dashboard/my-preferences)
Answer the Is This Your Style? (https://www.adoreme.com/elite-dashboard) questions for each set shown.
Add all the sets you love to your Elite List. (https://www.adoreme.com/elite-dashboard/my-elite-list)
You can contact us via email or phone so we can further explain the size selection for your Elite Boxes.
Best wishes,
Adore Me
help@adoreme.com
The deal was absolutely awesome. Was a little bummed that the sizes I ordered fit, albeit a bit tight and that I couldn't exchange them. I ordered the size I usually do. Products were still awesome!
Their quality
I liked the styles
The items I have purchased from AM are all such high quality & they are all beautiful & fit well. I read the reviews on the items & they were very clear on the material & fit & helped me to order the correct sizes. I've consequently ordered more of the same items in different colors!
Beautiful items advertised that I knew I’d like. The website was very easy to search & navigate.
Items I needed or wanted that were in various different colors & sizes. The online reviews helped tremendously in choosing the sizes that would fit.
The company used to be great but now the shipping is garbage, the customer service is awful, and the items have diminished significantly in quality. And now every comfy item (like joggers and pajamas) have a fee called "comfort lane." Pretty obnoxious to charge for the item as well as a fee. They're going to lose a lot of customers with this.
Trash and take FOREVER to respond
I USED TO like them
I thought it was cute
Hi Brittany,
Thank you for your review! We're so sorry to hear that!
Adore Me is committed to providing members with the services they need to make shopping online easy and worthwhile. As members continue to
Express their preferences, we will be able to respond with expanded and improved services.
Regarding the Adore Me Comfort Lane, the option is pre-selected in the shopping bag, but you can uncheck it when clicking on 'Continue to Checkout'.
Feel free to let us know by email if you need help with anything else. We're always happy to assist!
Best wishes,
Adore Me
help@adoreme.com
I love the products I just wish in the two set pieces there was an option to order different sizes for top and bottom
Hi Melissa,
Thanks for taking the time to review us!
For most of our two-piece products we offer the option to select different size for top and bottom.
We do hope to make this feature available for all sets to accommodate our customers' needs and wants.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Adore Me
help@adoreme.com
For something sold as an Elite experience the quality of the items sent was disappointing. It seemed as thought most of the items were returns or clearance level garments. It also seemed to make no difference for me to make my preferences known because the items sent didn't reflect those preferences. There are lots of nice items on the Adore ME website but none of those made to me.
I feel like I had no choices in the Elite box
Hi Jennifer!
Thank you so much for taking the time to review us.
We apologize for any inconvenience the quality of our products may have caused.
I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Please let us know if there is anything further we may do to help.
We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,
Adore Me
help@adoreme.com
This is the only place I get my bra and panties from, they fit every time I order I've never had an issue, I love the designs the fabric everything they last so long I still have some of my original bras and I've been shopping here I want to say 3 years going on four? Love it
I was just taking a chance to see if it was going to work out or not
I chose the products cuz I love the style I like the way they look I like the color and I knew that they would look great on and I was right they look wonderful on
Paid for clothes and have not received any clothes yet...this is very frustrating.
Thought I would enjoy their clothing.
Thought I would enjoy the clothing.
Hi Melissa,
Thank you for taking your time to review us!
We always appreciate customers who let us know when things aren't right and at this time, we can only apologize that we were not able to assist you immediately.
I would like you to know that your concern has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com
So I received my monthly box and one of the items was not in an AdoreMe bag. The item looked like it had already been tried on once.
I like the monthly boxes
Hi Elizabeth,
Thank you for your review! We're so sorry to hear that!
We would be glad to look into your case specifically and assist you properly, therefore, we kindly ask you to contact us via email, or phone in
Order for us to be able to investigate and find the most suitable solution in this matter.
We apologize for not being able to assist you immediately.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
help@adoreme.com
Greatest, I really like to shopping with your online store.
Good promotion.
It is good for me
Easy effective pretty to look at fun.
Makes me feel pretty
Keep it up
Solved problem with credit immediately
Quality and variety sizes
Quality variety sizes colors
I was greatly disappointed when one of my orders arrived late.
Great fashions.
Wearability
My last order with Adore me, I received a bra that I did not order (and was way too small for me) instead of a pair of pants that I ordered. When I emailed adore me they told me to send the bra back and that I wouldn't get the credit until I did that. I don't have a lot of extra time and money to send something that I didn't even order back to the company. Plus, I still never received my pants or a credit for the amount of the pants that I never received.
I was told to send back the item that was accidentally sent to me. But I never received the product that I ordered and I didn’t get a refund either.
I loved the styles and the extra sizes that I need.
They are cute and fit great.
Hi Amme,
Thank you for your review! We're so sorry to hear that!
We would be glad to look into your case specifically and assist you properly, therefore, we kindly ask you to contact us via email, or phone in
Order for us to be able to investigate and find the most suitable solution in this matter.
We apologize for not being able to assist you immediately.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
help@adoreme.com
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hello Jean,
Thanks for the review. We're sorry to hear this!
We truly understand how important it is for you to receive quality and perfect fit products from our side.
Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.
We want to ensure that you always receive high-quality and perfect garments from AdoreMe.com (https://www.adoreme.com/)
Feel free to let us know by email if you need help with anything else. We're always happy to assist!
Best wishes,
Adore Me
help@adoreme.com