• Adore Me

2021 CUSTOMER CHOICE AWARD

Adore Me

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Overview

Adore Me has a rating of 4.2 stars from 12,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.

  • Value
    713
  • Shipping
    726
  • Quality
    1130

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 65.9%
Positive
209
Neutral
26
Negative
82
163
See all photos
How would you rate Adore Me?
Top Positive Review

“Love shopping here”

Tiana B.
11/8/24

Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!

Top Critical Review

“Participated in dark patterns signing you up for recurring charges”

Grace R.
10/26/24

Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.

Reviews (12,603)

Rating

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Reviews that mention popular keywords

customer service (958) store credit (142) credit card (180) vip membership (148) quality products (116) bank account (54) shopping experience (71)
Thumbnail of user heavync
North Dakota
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

Took way too long to come and never got any coupons or discount codes for purchasing anything.

Reason I chose this business:

I thought that they would have a lot more options and perks than they do

Reason I chose this product:

I thought the quality looked really well until I realized that it is all made cheap

Service
Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hello Heavyn,

Thanks for taking the time to review us.

We want to remind you that at Adore Me, every day, we have various promotions and special offers that you can take advantage of to purchase your favorite sets with exclusive discounts. We invite you to visit our official website and be aware of our official social networks so as not to miss any of these opportunities.

We encourage you to stay up to date with our updates on our official website and social networks, where we'll announce any news related to discounts and promotions.

Please let us know if there is anything further we may do to help. We are more than happy to provide you with any information you might need.

Best regards,

Adore Me
help@adoreme.com

Thumbnail of user sueb1227
Washington
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

Bought some items. Love the short pj set other things sent were a big miss.

Reason I chose this business:

Thought i would try it out looking for reasonabley priced under garments

Reason I chose this product:

Fit was good and style was cute

Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hi Sue,

Thank you so much for taking the time to review us.

Your feedback and ideas about our product give us the direction for where our new features should go! We hope to implement more options that meet our customers' needs.

Feel free to let us know by email if you need help with anything else. We're always happy to assist!

Best wishes,

Adore Me
help@adoreme.com

Thumbnail of user yeseniac95
New York
1 review
0 helpful votes
  • Send Message
May 13th, 2024
Verified purchase

My package was never delivered even though USPS claimed that they did! I called the customer service representative was amazing not only did he listen he gave me credit and I was able to reorder everything again!

Amazing!!!

Reason I chose this business:

They have the best quality bras and panties with affordable prices!

Reason I chose this product:

I love the fit very comfortable and the prices are affordable!

Service
Quality
Thumbnail of user matties70
Oregon
1 review
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

I always look forward to the box of the month sharing this with my loved one and having new things to wear!

Reason I chose this business:

This was a Christmas gift were the best ideas my husband has ever had

Reason I chose this product:

Most of the FedEx having credible fabrics they fit really well and her price just like anything else not overpriced.

Quality
Thumbnail of user sarah1146
Illinois
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

I asked for items that had padding in the cup area and lingerie items. I received several unlined items, if they had lining, there was no padding. I also received a lot of pajamas. Not lingerie that I had requested, pajamas. I also had several items on my wish lists and was never sent anything similar.

Reason I chose this business:

I wanted to try some new lingerie out that i might not be able to find on my own normally. The items sent weren’t that unique, sadly and weren’t what I ask for.

Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hi Sara,

Thank you for taking your time to review us!

We are very sorry to hear you had such an unpleasant experience with your Elite membership.

This is absolutely not the kind of experience we would want you to have, as this program is optional and you're only paying for the sets you keep.

After further looking into this matter, it appears that you were already unsubscribed you from our Elite membership.

Please let us know by email if there is anything else we may do to help.

Best regards,

help@adoreme.com

Thumbnail of user heidik311
Illinois
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Most everything I have been sent I have loved, even the stuff I looked at and thought I don't think so! Looked great once I tried it on. I have been pleasantly surprised by how much I like the stuff. Even the stuff thst isn't right for me seems to still be great quality

Reason I chose this business:

Looking for something new and sexy to spice up my marriage and boost my confidence

Reason I chose this product:

The stuff thst made me feel sexy when I put it on and looked great on my body type.

Quality
Thumbnail of user gailn250
New York
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I didn't want to order monthly but I did enjoy everything I purchased. I was a member for about 3 years, but had more than enough after one year.

Reason I chose this business:

Great products and great service. I appreciated the communication that reminded me to skip the month or order. I have used Savage Fenty and it was much more difficult to use and to skip the month. The Adore Me app is great.

Reason I chose this product:

I wanted to upgrade my boring underwear and have beautiful items for sexy time!

Quality
Thumbnail of user kaydenp19
New York
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Products were quality and customer service was excellent! They helped me with my address issues very quick and efficiently, very impressed!

Customer service was excellent and resolved all of my issues!

Reason I chose this business:

It was something new to surprise my partner with and I have no regrets.

Reason I chose this product:

It was a nice way to surprise my partner and have an exciting change.

Service
Quality
Thumbnail of user cassandram506
Florida
1 review
0 helpful votes
  • Send Message
June 12th, 2024
Verified purchase

Absolutely love every piece I've ever bought, fits my curves perfect! Material is high quality, love everything so far! And so does my partner 🥰

Reason I chose this business:

Wanted to try a new lingerie line

Reason I chose this product:

For fun 🤩

Quality
Thumbnail of user bridgetb375
California
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

I bought mediums per the site and what I formally wear. The 2 I bought were tight and not comfortable. I returned but decided I wasn't buying larger in them since I figured they would be too big.

Now the problem… the return process is awful! I couldn't get 2 items that would have been the same price as the other 2. I could only swap one for one. If it was cheaper, then I didn't get the money back, that was the exchange. If I went over since I was getting a 2 piece set, only one piece would be covered and I had to pay for the other piece…. It wasn't for me.

I got my 2 pieces (but would have rather chose something else). The larges in these were big! I didn't want to do the return process again so I kept them. Money down the drain for me.

Explained the return process… but I wasn’t happy with the response.

Reason I chose this business:

My husband bought me a gift card

Reason I chose this product:

Wanted something cute for bed.

Service
Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hello Bridget,

Thank you so much for taking the time to review us.

We apologize for any inconvenience the sizing of our products may have caused.

We will do our best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.

We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.

We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.

Kind regards,

Thumbnail of user sherylc359
Hawaii
1 review
0 helpful votes
  • Send Message
June 12th, 2024
Verified purchase

The customer service is very friendly. I spoke to them about a possible exchange, but I ended up needing to wear the bra due to time constraints.

The gentleman I spoke with about a possible exchange was fantastic help. I appreciated his kindness.

Reason I chose this product:

Pretty, and necessary.

Service
Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hi Sheryl,

Thank you for reviewing us!

We are sorry to hear that the bra you received was not a perfect fit for you. We appreciate all the feedback received, so let me inform you that I already sent yours to our Design Department to be reviewed and taken into consideration.

Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Kind regards,

Adore Me
help@adoreme.com

Thumbnail of user andreav591
Utah
1 review
0 helpful votes
  • Send Message
May 16th, 2024
Verified purchase

All of the items I have bought have been great, I love the designs, the variety, the availability of sizing and pushup options. The only thing that is really frustrating is that one can't buy the panties separate from the bra. Sometimes I would like to buy both panty options or just the panty or just the bra, it's frustrating that I have to buy the set. That's the only downer.

Reason I chose this business:

The cute designs and the variety.

Reason I chose this product:

The cute designs and the variety.

Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hi Andrea,

Thank you so much for taking the time to review us.

We apologize for any inconvenience buying our products may have caused.

Don't worry, I will do my best to ensure that the relevant team is aware of your feedback so they can review and implement this option in the future

We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.

Please let us know if there is anything further we may do to help.

We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.

Kind regards

Thumbnail of user jessicac2971
Washington
1 review
0 helpful votes
  • Send Message
May 15th, 2024
Verified purchase

Adore me is a great place to buy lingerie! My husband adores all the sexy lingerie and I love some of the comfortable styles and everyday bras as well!

Reason I chose this business:

Easy app. Reliable customer service

Reason I chose this product:

Flattering lingeries for all sizes. Photos shows styles in small and plus size models. There are models that actually have a body like me! Thank you Adore Me!

Quality
Thumbnail of user almam238
Wisconsin
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

I have ordered many times and I will continue to shop at Adore Me. They are truly the best.

Fixed quickly and efficiently.

Reason I chose this product:

All of their products are A+!

Service
Quality
Thumbnail of user debrar1282
North Carolina
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

I'm finding things I can't find in a store! I can shop from home and returns are easy!

Reason I chose this business:

I needed a refresh!

Reason I chose this product:

Fun, cute and comfy!

Quality
Thumbnail of user amandaw2065
South Carolina
1 review
0 helpful votes
  • Send Message
May 16th, 2024
Verified purchase

When AdoreMe has a sale, it is usually a good one. Their full-price items are a bit expensive, and the "monthly showroom" feature is deeply annoying, but their size range is great!

Reason I chose this business:

It has attractive items in my size range.

Reason I chose this product:

Good price, correct size.

Quality
Thumbnail of user sandrag2864
Michigan
1 review
0 helpful votes
  • Send Message
May 21st, 2024
Verified purchase

Ordered bra in my size 38dd the cup was fine but the band was about 2 sizes to small had to buy extenders. Removed the straps as it was a strapless but had to keep pulling it up.

Reason I chose this business:

Was referred

Reason I chose this product:

Needed a strapless bra

Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hello Sandra,

Thank you so much for taking the time to review us.

We apologize for any inconvenience the sizing of our products may have caused.

We will do our best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.

We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.

We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.

Kind regards,

Thumbnail of user jenniferd3424
Pennsylvania
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

I joined 5 years ago after seeing what a great deal it was - a new set of undergarments for a reasonable price and after buying 5 sets at full price, I would get one free. After the first couple of purchases, and their rise in popularity, the prices became less reasonable and everything seemed to be "on sale". This confused me as the agreement stated the sets had to be at full price. With only the very expensive sets displayed at full price, I inquired and was told that I had to purchase the sets at full price to eventually get the one for free. Still didn't answer my question but okayyy... I was eventually able to complete my end of the deal and as soon as the free set arrived, I cancelled my membership.

I asked how to understand the pricing listed on the app. My agreement was to purchase 5 sets at full price and I would "earn" a free 6th set. With the only "full priced sets" being way out of budget, it seemed a bit extreme to fulfill my agreement. Their response was just that I had to purchase 5 full priced sets in order to earn the free 6th set. Nothing more. No further explanation of how to understand the pricing.

Reason I chose this business:

Initally the price was great and the quality was excellent. Then the prices went up and I regretted my decision

Reason I chose this product:

Because I wanted AFFORDABLE lingerie that fit me well.

Service
Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hello Jennifer,

Thanks for your feedback.

Your review has been forwarded to the relevant teams to be reviewed and taken into consideration.

We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.

If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.

Kind regards,

Adore Me
help@adoreme.com

Thumbnail of user meredithg119
Massachusetts
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

Customer service is top notch! Anytime I have had an issue (very few) customer service was easy to contact, VERY pleasant and easy to deal with. They were quick to resolve my issue. Love the products- sexy and practical and fits perfectly if you follow the measurements they provide. I've been a customer for over 4 years and I've never been disappointed. I would have given 5 stars if there was a way to purchase panties to sets separately. My initial bras always last longer than my panties and at times I would like to replace the ones to sets I've purchased. Luckily there are enough new cute things every month to keep me coming back. Love AM!

Reason I chose this business:

Ease of purchase and delivery. They always fit perfectly.

Reason I chose this product:

Cute and practical. Lots of sexy options.

Service
Quality
Thumbnail of user lesliek476
Texas
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

The service is horrible. The products are repeated on elite. I got 3 boxes recently and they all had an item that I already owned. I don't need 2 and they wouldn't allow a refund or anything. I could only return it for a new color. Which I also didn't want. I wanted a new option. So i cancelled. I was tired of dealing with getting the same items all the time.

They were nice but never helpful or wouldn’t offer any solution but just apologized. There wasn’t any urgency to help me or give me a refund. This is the 2nd time I’ve tried this company and we met both times with problems. I will not ever renew or buy from again.

Reason I chose this business:

They had fun prints and good options of pajamas, style, lingerie etc.

Reason I chose this product:

It was always a surprise cause I was on elite. So I never really chose them myself but I liked what they gave me mostly.

Service
Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hi Leslie,

Thank you for taking the time to write this review. We are very sorry for the difficulties that you have encountered with your Elite membership.

We'll keep working to prevent this issue from happening as we want to ensure you love the Elite experience.

Feel free to let us know by email if you need help with anything else. We're always happy to assist!

Best wishes,

Adore Me
help@adoreme.com

Thumbnail of user emmettt20
New York
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Elite box too a super long time to arrive this month.

Reason I chose this business:

Better prices on some items that had be bought from Victoria Secret

Reason I chose this product:

Significant Other loved them

Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hello Emmett,

Thanks for sharing your feedback with us. We appreciate it!

Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.

We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for.

We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.

Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Kind regards,

Adore Me
help@adoreme.com

Thumbnail of user bettyr1117
Wisconsin
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I purchased two swim suits and very satisfied with fit, price, and quality.

Quality
Thumbnail of user jessicae1310
New Mexico
1 review
0 helpful votes
  • Send Message
April 19th, 2024

I was subscribed to their elite box subscription where you pay a $20 styling fee that gets credited towards your purchase of anything in the box. There wasn't anything in this last box that I particularly like but as to not have the styling fee go to waste I decided to keep a jogger and tank top set. The pants were too big so there's an option to exchange them which I do for a smaller size. During the check out it showed the joggers at full price but the styling fee was not credited. After contacting customer service I was told that the styling fee would not be applied since I did an "exchange". So in order to not lose the styling fee I would have had to have kept an item that doesn't even fit. Customer service didn't seem to care about this fact so I went ahead and canceled my membership.

Service
Value
Shipping
Returns
Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hi Jessica,

Thank you so much for taking the time to review us.

Rest assured that we are following the feedback we are receiving, and we intend to act on it in no time.

Our main goal is for you to have an amazing shopping experience with Adore Me.

If we can help you with anything else, please do not hesitate to shoot us an email. We'll be more than happy to help.

Best regards,

Adore Me
help@adoreme.com

Thumbnail of user ss1242
District of Columbia
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

The item was really cute that's what caught my eye but to small so size up

Reason I chose this business:

I'm plus size and have really cute options

Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hi,

Thank you so much for taking the time to review us.

We apologize for any inconvenience the sizing of our products may have caused.

I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.

We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.

Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.

Kind regards,

Adore Me
help@adoreme.com

Thumbnail of user lesliec998
Georgia
1 review
0 helpful votes
  • Send Message
June 12th, 2024
Verified purchase

The things I have ordered some are not worth the money while others are worth it.

Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hello Leslie,

Thanks for sharing your feedback with us. We appreciate it!

Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.

I shared your feedback with the relevant team for review. We aim to better cater to your needs in the future!

If you need assistance with anything else, please let me know. We're here to support you!

Best,

Adore Me
help@adoreme.com

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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com

www.adoreme.com

Business History

In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.

Company Representative

Thumbnail of user destaw1
Desta W.
Adore Me
Typically responds within 4 days
We believe lingerie is the most intimate expression of your personal style and shouldn’t only be reserved for special occasions!

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