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Adore Me has a rating of 4.2 stars from 12,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
I signed up for the monthly adore me deal but things didn't fit right so I tried returning them but never got anything back for my returns.
I’d give zero stars if I could. I NEVER heard back from adore me. I was ripped off bc I paid for nothings.
I made a purchase a while ago, and now that they have my credit card information, they keep withdrawing money every month as part of their VIP program (Which I did not sign up for). And there is no way to cancel this. It's so annoying and I'm so upset that a company would handle my personal information like this. Stay away from this company
Tip for consumers:
They keep taking my money and there is no way to stop it
Hello Andrea,
Thanks for reaching out to us.
I'm happy to confirm that I processed a refund on your behalf.
You'll receive a separate email confirmation with the refund details.
I'm confirming that we've unsubscribed you from Adore Me's VIP membership and you're no longer a part of the monthly subscription.
**You're welcome to try our Pay-As-You-Go shopping option whenever you want (and enjoy great deals!), or our monthly Elite subscription service for monthly deliveries of curated box selections.**
Should you have any other questions—or interest in shopping with us again!—I'd be more than happy to help. We'll miss you!
Best,
I recently had implants so I was told no underwire. I still wanted sexy so I purchased two separate sets. Arrived on time and removed wires after making sure they fit. Beautiful! And comfortable. And my boyfriend loves them
A friend recommended
They looked pretty
I haven't been happy in months with the new sets. I haven't found a cute set in my size in over a year.
I originally choose Adore Me because they had a lot of cute sets in my old size. Now that I'm bigger. Not anymore.
I choose the products because they are cute and in my size.
Hello Keela,
Thanks for taking the time to review us!
We're really sorry to hear that.
We restock many popular items and drop a brand-new collection the first week of each month. You'll get the best selection of sizes, styles, and colors around then. Check back soon for more cute lingerie!
In the meantime, we'll share your feedback with the team to be
Reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com
I find the Adore Me website easy to navigate, the information and pictures of the products are very helpful and the reviews very useful. I have only had to return one product for exchange, and the process was straightforward, easy and quick. I did once have a problem getting a promotional discount to work on the website, but a call to Adore Me was handled quickly and efficiently.
I have found a Adore Me and their website very user-friendly.
I once had a problem with a promotional code, not being recognized on the website. I called and a very confident and professional representative fix the problem very quickly. The friendliness and competency of the representative was excellent.
Recently, I ordered a product that did not fit and the return process was quick and easy.
Adore Me is the go to company for buying special gifts for my wife. The variety of products carried by Adore Me include many items that match my wife’s taste in lingerie. The products I have purchased have always been high-quality extremely beautiful, the pricing is reasonable and the many promotions are very helpful.
My wife and I both have been very happy with every purchase.
The products I choose fit my wife’s style, are made with good quality materials, the craftsmanship is good quality and of course they are very beautiful.
I was charged 3 different times for all the items in the box, which is usually $200+, because they didn't get the box back in time. Every time I returned the box to my post office within the 7 day period for trying on. Every time they charged me it was for a box that was a few months ago. Why don't they notify the customers sooner that they didn't receive the box? I don't know, maybe they just want to try charging people for old boxes to get more money. Either way, I have had to cancel my subscription to this site because of the terrible return policies. I have attached the response I get everytime I complain about this happening
Products used:
Bras and underwear
Hello,
Thanks for reviewing us and bringing this to our attention.
We apologize for the inconvenience this unfortunate occurrence may have caused.
I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
It is not our intention to create inconveniences for our customers while ordering and we wish to ensure a great customer experience and minimize any discomfort as much as possible.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Adore Me
help@adoreme.com
Returned an unopened box well within the return window and they lied and claimed I didn't. Charged me over 300 dollars for a product I don't have THREE MONTHS after I returned it. Customer service refuses to help. They say it's against their policy to refund me. Currently reporting them to the authorities. DO NOT BUY FROM THESE PEOPLE.
Hello Janae,
Thank you for your feedback!
Upon further investigating, I could see that you have been contacted by our customer service representatives and you were refunded in full for your order.
Let us know if there is anything further we may do to help.
Best regards,
Adore Me
help@adoreme.com
We love the products and have been very satisfied over the years. The problem is their shipping. Our order last December took over a month to arrive. This year I chose Express shipping to prevent this. We are now on the final day of the delivery window and the product has not been shipped, and no one can give me any idea of when it will.
The items received didn't really match the product pictures as the items were lower quality. Also very ill fitting. It was a waste
I wanted an alternative to big lingerie stores like VS and wanted something online for convenience
I wanted something to wear for my engagement
Hello Elle,
Thanks for the review. We're sorry to hear this!
We truly understand how important it is for you to receive quality products from our side.
Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.
We want to ensure that you always receive high-quality and perfect garments from AdoreMe.com (https://www.adoreme.com/)
Feel free to let us know by email if you need help with anything else. We're always happy to assist!
Best wishes,
Adore Me
help@adoreme.com
I've worn Adore Me for a couple of years, so I can honestly say the products are fantastic. From lingerie to swim to loungewear, I've worn it all.
However, this is the second time my order has been lost in the mail, which I realize is not the company's fault. Last time, customer service was through the roof with refunds and quick fixes to make up for it. We're still within the margin of 'maybe it'll still get here' with this last order, but I have no reason to believe the customer service will be any different this time if my order doesn't arrive.
Anyway, mostly satisfied for this reason, the shipping service seems to have more issues than any company I consistently buy from.
Otherwise, A++++ on every level.
The first time I tried a bra from AM, it fit perfect. I've lost a LOT of weight over the last year, and even as I downsize, they continue to fit perfectly.
Because they're pretty?
Bought some underwear and my wife said she didn't like them and never opened them. I was not given the option to return them. So that is a complete waste of my money and influences whether I purchase products from you in the future
Hello Greg,
Thanks for your review!
Sorry to hear your wife didn't like our panties, I'm here to help with this!
*For sanitary reasons, we don't allow exchanges or returns for panties from our panty collections. We apologize for any inconvenience this may cause.*
**Even so, we still wish to resolve this for you so as a courtesy for the hassle, I've added a $85.93 store credit to your Adore Me account.**
- You're welcome to use this store credit towards any set or panties from our site.
If you need assistance with anything else, please let me know. I'm happy to help!
Shopping from your mobile phone? Try our App on either Android or iOS: https://link.adore.me/app - for cool, exclusive perks & promos.
Best,
I had been waiting for my order for 2 weeks so I called customer service to ask where my order is. They told me it had been cancelled which was new to me, especially since they still charged me. I contacted customer service to ask where my refund was. It took a while but they did eventually refund me. I am still disappointed in the situation of cancelling my order and having to call customer service to get a refund.
Hi Sydney,
Thank you for your feedback.
We take full blame for this, and deeply apologize for any inconvenience it may have caused.
**I see that we've refunded the amount of $42.75 on the date of January 16th and this amount is expected to be back into your account within 3-5 business days.**
Also, for the inconvenience, we've issued *$5 in store credit* which you can use at any time.
We appreciate your understanding and value your feedback.
Best,
Bottom line is I was looking for something similar to a chemise/babydoll I already have. I bought the closest looking items that I thought might work, they don't look good on me at all. So I'm pretty disappointed and probably won't buy again. It's not exactly the website's fault, but it shows the limitations of guessing how things will look on you. And another thing is that they didn't have the colors I was looking for (a vibrant red).
It looked like it might have what I wanted m, which was plus-size lingerie in a certain style.
They looked closest to one I already have and like.
Hi Susan,
We appreciate your feedback being shared with us. Thank you very much!
*We welcome feedback, both positive and bad! It benefits us to hear straight from you, our cherished customer, about the truth about our goods and services.*
We are sorry if we did not meet your standards. I forwarded your comments to the appropriate team for assessment.
We want to serve you more effectively in the future!
Tell me if there is anything else I can do to help. We are available to assist you!
Best regards,
They were a little loose in the breast area. I wear a DDD. I did not like the fit. They are very sexy in the pictures and just ok in person. The material is cheap.
It takes a while for customer service to respond
They look very sexy and nice online.
They look very sexy and nice online.
I wish I could give these a-holes zero stars, but alas. I returned 3 items to them, and after haranguing them for 2 months still have not gotten a refund. I contacted them multiple times, and although all of their customer service reps were friendly, there was no helpful follow up action. I find it ridiculous that a multimillion dollar company feels the need to scam a customer out of $85. For a brand that touts "easy returns" on its website, this whole thing has been a nightmare, and although the items I kept are decent, what customer wants to buy an undergarment with no option for an easy return...?) 0/10 will not be shopping from this crappy company ever again, and will be forever advising my friends to steer clear as well. Save yourself the hassle, the time, and the money, and shop at a brand that's actually worthwhile.
Tip for consumers:
AVOID THIS SITE AT ALL COSTS
Products used:
underwear
Hi Charlotte,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
Ordered a set for valentines day with express shipping. It has been FIVE days, and my order still hasn't left their warehouse. Could have spent my money elsewhere on something nicer. Although they have a wide selection and good deals, they do not care to provide the same service when you use promo codes, I guess.
Will not give them my money ever again.
Tip for consumers:
don't expect express shipping when you pay for express shipping.
Products used:
bra and panty set
Hi Tommy,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the order. We always guarantee assistance whatever may happen to your package.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
I've tried the VIP thing twice with this company, and I never will again. This last time one of the pieces did not fit me, it seems they cater more to certain sizes than others, and their product just didn't fit me right. So I followed all return instructions and sent the set back. I don't receive any confirmation that my return has been processed for over 2 months, and then I get an email saying I was charged $20 for damaged product?! No photo evidence, and the piece was brand new when I sent it back. I had tried it on once. What kind of a scam are they running? Customer service was no help, so I guess I'll have to eat the twenty bucks but please don't put your money into this company people.
Tip for consumers:
Don't bother trying to make a return, just throw it away since they will just charge you anyway. Also their subscription is a waste of money
Hi Karah,
Thanks for taking the time to review us.
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Not to worry, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. You can also give us a direct call at 1-800-433-2367. We are open Monday to Sunday, 8:30 am - 8:30 pm EST. We're here to support you.
I've ordered from this site about 5 times now. Shipping always takes between two and three weeks. By the time you get your order it isn't even fun anymore because you're just so mad from waiting. The company will always send an email apologizing for the delay but nothing is ever don't to fix anything. I will be moving on to a different company which is a shame because the products are decent.
Hi Monica,
Thank you for reviewing us!
Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, therefore I'll be sure to forward it to our Management team to be reviewed and taken into consideration.
Feel free to let us know if you need help with anything else!
Best,
I love everything I've ever purchased from Adore me. I do find that the bras run big. However, the shipping, which used to be quick, is awful. It took 5 days for my order just to process. Then it took another 2 days to get tracking information. Now, it's saying that my package hasn't been received by UPS yet. This was for an important occasion. If there are shipping delays, the prices should be lowered and customers should get a warning before placing their orders.
Tip for consumers:
Beware of delayed shipping and size down on bras.
Products used:
Matching sets
Hi Christina,
Thank you for reviewing us!
We are very sorry that your order is taking too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Warm wishes,
I've been waiting two months for my package. I got no word on shipping information for a month and a half and then it declared itself as shipped but has been sitting at the Jamaica ny airport for three weeks and hasn't moved. No one will help me or get back to me but they send me multiple emails a day on all this new and "wonderful" product I should buy. Ya right. I'll never give them another cent
Terrible shipping service. Ordered on 2/7 and delivery stated 3-7 days. I needed the order before my honeymoon on 2/20. Should be plenty of time right? Wrong. Order will not be here until 2/21 at the earliest. Spend your money with a company that values their customers and is willing to get orders out on time.
Hi Mike,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
They have a $6 restocking fee PER item PLUS membership fees. Ridiculous. They make it sound like it is so easy to shop, find your size, and then hit you with all the fees when you actually need help. I hate companies like this. Not transparent enough.
Hi Katie,
Thanks for taking the time to review us.
So sorry to hear that the experience was less than perfect.
It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.
You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works
Meanwhile, upon processing your return, it is stated that all sets returned for a refund are subject to a $5.95 restocking fee per set.
This means your refund will be the total paid per set minus $5.95 per set refunded to you. You may avoid restocking fees by processing an exchange instead of a return. Exchanges are free of charge (and we even cover the shipping back to us!)
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
If there is anything else you need help with, ping us back. We're here to support you.
I have nothing but regrets ordering from this! Didn't feel personalised at all and quality was poor. I ended up returning everything and they are charging me for missing items. This is fraud! Please stay away
Tip for consumers:
Stay away
Products used:
Nothing
Hello Aarushi,
Thank you for your review. We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service. Therefore, we have forwarded your feedback regarding the quality of our products to the relevant team to be reviewed and taken into consideration. However, after initiating a more detailed investigation regarding your case it was revealed that you have been contacted by our customer service representatives and you were refunded and assisted regarding all of your concerns. Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com
After making a return I saw $20 was charged to my credit card a week later. I contacted customer service to ask what this was about and they responded saying that I returned both the top and bottom of a matching set I had bought dirty. This is ridiculous because basically all I did was place the bra against my chest and felt that the cups were too small (inconsistent sizing seems to be another problem with this brand, as the other bra I purchased in the same size fit fine). Of course I didn't even bother opening the panties once I knew the bra didn't fit. I'm really disappointed with this brand and recommend that you don't purchase anything from them.
Tip for consumers:
The returns process is bad
Products used:
Bras
Hi Nicolle,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
help@adoreme.com
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hi Naomi,
Thank you for your review! We're so sorry to hear that!
I have already assigned your case to a representative, who will contact you by email regarding this matter.
Please let us know if there is anything further we may do to help!
Best wishes,
Adore Me
help@adoreme.com