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Adore Me has a rating of 4.2 stars from 12,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
My package said delivered but was no where to be found. I waited a couple of days just in case and then contacted customer service they were polite fast and gave me back my store credit. Absolutely appreciated that as I had waited a while to be able to get myself these treats!
My order - a bathing suit - took a week to even ship and then was lost in transit for two more weeks - no updates at all on tracking. When I reached out to customer service to figure out what was going on, I was initially told I'd be refunded, only to get another email from the customer service rep a few days later saying she actually won't be refunding me yet, I needed to wait. My order finally showed up 3.5 weeks after I placed it. I no longer need it, having given up on it ever arriving and purchasing from elsewhere, but of course now if I want to return it I have to pay for return shipping.
Tip for consumers:
Know that it could take almost a month to receive your order.
One of the items I bought far surpassed the quality I expected. The corset was slightly less than I'd hoped, but still, for the overall price (with discounts!) it was worth the money and has already been put to use.
I really didn't expect the items to arrive in as splendid condition as they did- if one is seeking a budget option for lovely lingerie, this is the place.
I couldn’t pass up one of the available advertised styles.
Because they were unique and sexy as hell.
Save yourself the time and money. There are a lot of cute products. However some don't last as they should. I bought a really cute pajama set and the seam on the pajama bottoms split. I reached out and all seemed to be good. I was given a code to apply to my next purchase so I could replace them. I've tried repeatedly for the past 7 months to use the code. There is always an excuse as to why I can't redeem the code. The most common is it can't be combined with other offers. There is almost always a sale (and yes that counts). If you really want to get an idea of the complaints go to the Better Business Bureau site. Definitely don't fall for their membership scam!
Hi,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
help@adoreme.com
Easy delivery, look good matching sets, higher quality hopefully durable.
Disappointed that can't get just one or the other of the set if need another size or want different style panties because lost weight
Pretty styles, say functional & comfortable, higher quality to last, matching sets.
Supposedly the above
Hi Jennifer,
Thank you for sharing your thoughts on our matching sets and the delivery process. We're delighted to hear that you find our sets visually appealing and the delivery experience easy.
I understand your frustration about not being able to purchase individual pieces or different sizes within a set. We appreciate this feedback as it helps us understand our customers' needs better. Rest assured, we are continuously working to enhance our offerings, and your input will be taken into consideration for future improvements.
If there's anything specific you're looking for or if you have further suggestions, feel free to let us know. We value your input and are committed to providing you with the best possible experience.
Best regards,
I ordered something for my wife 17 days ago and have yet to receive it. I contacted customer care twice by email with no response. I called customer care, but that was no help either. The woman I spoke with treated me like an idiot and didn't even know how to count how many days it had been since the last update on UPS. I will never order from this company again.
Hello Matthew,
Thank you for taking the time to rate us.
We’re sorry to hear of your less than satisfactory experience with shipping and hope you will accept our sincerest apologies. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
We’re here for you anytime.
XO,
Adore Me
help@adoreme.com
The products themselves are good. Cute stuff, they definitely listen to what you like/don't like, though I didn't like the last box I got. The real issue, and why I will never shop here again, is because TWICE they have charged me for not sending in my subscription box (which is not true, I have proof of shipping the box back) each time taking $250 out of my bank account without even so much as a warning! When I called to see why I received the email saying my box was returned but did not have any items they said that the warehouse just didn't receive my box? So they charge me even though they have proof that I shipped my items back. If this happens once, okay whatever. But twice is just ridiculous and I'll never use this company again and will not be suggesting it to any friends. I will say they were quick to remedy the money issue but it doesn't make up for the root issue of them not managing their items well.
I've ordered several swimsuits online in the past and they NEVER fit right. Usually the top fits and the bottoms are way off. So to be honest, I was expecting the same because I have a hard time finding bottoms that flatter my bum. Surprisingly, they fit PERFECT. My bum looks awesome ha! The sides of the bottoms don't hug my hips giving me muffin top. Overall, so happy with this swimsuit. I plan on buying more for sure!
Hello Shannon,
Thank you for expressing your love.
It was our pleasure to offer our services. We are delighted to hear that we have exceeded your expectations. We hope to continue to be your go-to lingerie shop in the future.
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
THE WORST customer service!
Placed my order on Dec 4 with 5 day delivery at the LONGEST expected date. Here we are 16 days later and still cannot get anyone to communicate with me via email or socials as to when to expect my order. Port customer service. Over promising and under delivering. Dissatisfied. I also politely tried to solve this without having to give bad reviews- and still no answers or attempts to solve the problem. Do not order from this company.
Tip for consumers:
Won’t receive package
Products used:
Never received product
Thank you for reviewing us! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com
Thank you for reviewing us! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com
I have not ordered from This site in over 10 months. They recently changed my card almost 400 dollars and refuse to give me the full amount back. They will only allow me a "refund as a one time courtesy" this site is a scam and doesn't care about the happiness of their customers. They are hard to contact and when you do put in a customer service request it takes over 24 hours for them to get back to you.
Hi Kacie,
Thank you for taking the time to review us.
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
We also always wish to ensure a great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
Rest assured that we are following the feedback received from our customers and this matter will not go unnoticed, as here we always work on raising to a higher standard all aspects of our products and services.
We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, we kindly ask you to elaborate on your discontent further by email, chat, or call again so that we can be able to make this right.
If there is anything else you would like assistance with, please let us know. We're here to support you.
Best,
Adore Me
help@adoreme.com
I love shopping at adore, because the designs are beautiful, sexy, fun, unique, glamorous, and best of all, no matter your size or shape, there are beautiful pieces for all of them that will make you look impressive.
Thank you for the amazing review, Jose! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
I usually don't like buying clothes online unless I've shopped in stores at the locations. I took a chance and it was a great experience. What I purchased fit perfectly! I'm def going to be a frequent shopper!
Products used:
Bathing Suit
Hi Whitley, we’re glad you had such a great experience with your box! It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again! We're always here if you need us.
Just bought once. Then got charged 40 bucks for four months without noticing me ahead.
Never buy stuff from this website. You are not saving money but send money to them. Until you realized what has happened, you have been charged a lot amount of money. This is not about money. This shows the trait of a company, which is: it cannot be trusted.
Hi Sharrin,
Thank you for the review, we apologize for any confusion!
It sounds like you joined our VIP Membership with your first order and did not shop or skip the month by the fifth of the month.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://adoreme.com/charges.
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
help@adoreme.com
Love this set. I feel so beautiful and sexy in it, and it's a big hit with my hubby. I tried following the size chart, but ended up exchanging the first set for a bigger size. The exchange was easy and quick!
The exchange for a bigger size was easy, quick, and convenient!
Very convenient way to buy high quality lingerie without going into stores. We live in the middle of nowhere and have young children, so going to a lingerie store in-person wasn't a convenient option.
My husband said he wanted me for Christmas, so I wanted lingerie that mimicked a wrapped present ;)
Customer service is terrible. The sizes differ wildly from set to set. Refunds are almost impossible to get. It took a month to receive my products. Another month to receive my refund. Customer service won't give any information. They block bad reviews on their website. Don't waste your money. Most frustrating experience I've ever had with a company.
Products used:
None
Hi Brianna,
Thank you for taking the time to review us.
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
We also always wish to ensure a great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services. Therefore, I will make sure to forward your feedback in order for further situations like these to be avoided.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
I ordered 3 items and received a delivery text. Nothing arrived. Then I was credited for the order but lost the initial deal. Do I reordered and now had to pay express shipping. So far this is not a good experience.
Products used:
None because they never delivered them
Hello Juliet,
We’re sorry to hear of your less than satisfactory shipping experience and hope you will accept our sincerest apologies.
We would like to inform you that your comments are truly important to us as this kind of information is always taken into consideration in order for us to improve our service.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
We’re here for you anytime.
XO,
Adore Me
help@adoreme.com
The boxes were fun and I loved being surprised. However if you are not plus size but are busty, it won't work. The regular Elite box will work for bras and clothes but they will send you corsets that will definitely not fit you-per your bra size-and refuse to exchange for one that fits since a bustier corset will run into the plus size. So if you are just buying things, probably fine. Their stuff is ok price and quality. But don't do the boxes if you don't completely fit in one kind or the other we even customer service won't mix it or exchange into your size for you.
Tip for consumers:
If you don't fit completely in the elite or elite plus box, don't bother. They will send you things that clearly don't fit, after having sent things that do (so they have an accurate size for you) and are unwilling to exchange. This is specific to busty people.
Products used:
Bras, some lingerie
Hi Amy,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
I joined the "elite" thinking i will have more options, i received a box with items that had nothing to do with my taste. A dress that looked like a sack of potatoes and some cheap looking workout clothes. I've sent everything back and now I'm charged $100 because according to them i kept the items?
Email support is awful and no one answered the phone. I waited for over an hour and no one answered. What a scam!
Tip for consumers:
Stay away
Products used:
None it was cheaply made and ugly
Hi Paula,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the matter.
Rest assured that this won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
Their products were decent quality and fit as described, but the items (like everything else nowadays) seem overpriced to me... Delivery went well, but no i get emails from them constantly, even though i unsubscribed, they sill reach out to me... not really a big deal, but a bit shady...
Some of their underwear sets and lingerie are very cute, they're just so incredibly uncomfortable to wear! I kept a couple of things here and there but barely ever wear them. Most of the stuff also seems like it was picked out through an algorithm and not a personal "stylist". After my 4th box I decided to cancel it, mostly due to the very low quality of the items as well as how uncomfortable everything was to wear.
Hi Silvia,
We really appreciate you taking the time to share your feedback and being so open with us. Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who express their preferences. Through your insights, we will be able to respond with expanded and improved services.
I took a chance and joined. I enrolled in the elite membership in February. The shipment tracking still shows a label was created 2/28/22. It has been over a month with no update and no box. I have asked a few times in the past few weeks for my $20 to be refunded and keep getting told to wait. I am NOT happy and there is no reason it should take this long to ship. Do not order from here!
Tip for consumers:
Do not order from them. You won’t get your shipment and they will not make it right!!!
Products used:
I ordered the elite box and never received it so I am not sure what they picked.
Hi Jennifer,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and best assist.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
help@adoreme.com
I used to purchase the elite membership that arrived monthly. Now the site says it is "unable to be built" - no issue with my payment, and I've reset all the setting to be the most inclusive- like I'm not eliminating too many things. I reached out to customer service about this as advised, and they basically said, yes sometimes it takes a while. That was 4 months ago. And the response just completely unhelpful.
Instead I just shopped online. I've made purchases before and been pleased with the fit & quality. I found them to be true to size. Firstly, I could not don't a like to get back to my shopping cart ANYWHERE on the site, until I had to add, and subsequently delete an item I didn't want. And then the standard shipping, which I believe was free, took 10-14 days to arrive.
Again, I'm happy with the products but they need to invest some time in customer service! Especially if they want any repeat customers!
Absolutely not helpful, and the reply took so long I didn’t even remember reaching out initially. They said, yes we see the issue - left it unresolved on my end as the customer. Basically, there was no “service” component.
Used previously
Sizing and fit TTS
Hi Margaret,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
help@adoreme.com
One of my items was completely incorrect. I ordered a white lingerie set for my wedding and instead I received a cheetah swimsuit. There was no email stating they were substituting my item due to stock. I am extremely disappointed. When I tried to call, no one was available to take my call.
There was none. No one was available.
The seemed to have nice products, since my other orders were correct and high quality
For my wedding
Hi Alexandrea,
Thank you for taking the time to review us! I am very sorry to hear you had such an unpleasant experience.
Rest assured that we are following the feedback received from our customers and this matter will not go unnoticed, as here we always work on raising to a higher standard all aspects of our products and services.
After initiating a more detailed investigation regarding your case, I was able to see you were assisted by one of our customer service representatives and we provided the steps to follow in this situation and you were able to order the correct set.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com
I have been trying for three weeks to get in contact with their customer service help. I called multiple times at first then reached out via email. It's been six days since I sent the email and no one has answered me yet. No one answers the phone calls nor the emails. The website glitches all of the time at the sign in screen.
The quality is just Meh but they will also charge you with a $20 "dirty/damaged clothing" fee every time you send items back. I would only try everything on once, put it right back into original packing and return immediately the way I received it but was somehow charged the $20 fee for TWO boxes through Adore Me! Please be leary!
Hello Amanda,
Thank you for reviewing us!
We are sorry to hear that your exchanged/returned product has failed our sanitary inspection. Kindly note that we only accept products in their new and resellable condition. Products received 30 days after delivery, dirty, damaged or incomplete will not be accepted. We retain this policy to help ensure you consistently receive good quality garments from AdoreMe.com.
Take care & have a fantastic day!
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hi Brittany,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Therefore, we have forwarded your feedback to the relevant team to be reviewed and taken into consideration.
Moreover, I would like you to know that your experience has been forwarded to one of our agents, and would be more than happy to assist you further by email in relation to this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
XO,
Adore Me
help@adoreme.com