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Adore Me has a rating of 4.2 stars from 12,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
When I place my order it said everything was in stock and I would have it within 3 to 5 days they held the order for 5 days in processing then they shipped it sure post out of New York it went to California and now it's on the way to my house in Florida why would you ship this 3,000 miles out of the way it says it'll be here in 13 days that's a far cry from their original estimate. Customer service is absolutely no help whatsoever you get some foreign speaking gentleman that just repeats over and over again how sorry he is but does nothing to help. Never shopping at Adore me again
Tip for consumers:
Find a better company to order from they lie about shipping times
Products used:
Still have not received product
I was signed up, without my knowledge, to a subscription that was charging my credit card $40 per month, after making one initial purchase. In order to cancel, I had to place multiple phone calls. Apparently this is a common occurrence. Buyer beware.
Hi Theresa,
Thank you for your review,
We are very sorry to hear this! It seems like you may have selected the VIP membership option at checkout.
We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month.
This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip.
The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible.
Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.
We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
I kept several items along the way although I felt some items were poor quality or did not match my preferences. I also mostly received black bra's, no white or tan which are also very much needed in a wardrobe. Overall it was a good experience, fun items and some good sports bra's as well as lingerie!
I was sick of VS.
I kept the ones that best matched my needs.
I have returned three different boxes, each of them nicely wrapped and organized after having tried the on once for a couple of minutes. I have been charged $15-20 per item every time with notes that the items are damaged upon return. I understand USPS isn't great and could excuse being charged once, but every time is ridiculous. I don't get the items back and never see evidence of this damage. I'm just charged. This is ridiculous and a scam for money.
Hi Chelsea,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Therefore, we have forwarded your feedback to the relevant team to be reviewed and taken into consideration.
Moreover, I would like you to know that your experience has been forwarded to one of our agents, and would be more than happy to assist you further by email in relation to this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
XO,
Adore Me
help@adoreme.com
Adore Me is a great site to shop for women. It's easy to shop online, as well as in store where you can purchase across the whole Adore Me brand. I love how every item is true-to-size and very comfortable. The staff always make you feel welcome and they always go above and beyond to provide excellent service--I'm going to keep shopping here!
Products used:
Gia Black
I really like the items on Adore Me. They help me get into the right frame of mind about my body. I ordered 3 sets and I ordered them to big. It was super easy to exchange for the right fit. Thank you soo much for making this shopping experience worth my time.
I needed to exchange 2 sets I purchased to big. Sure easy
I saw an add on Facebook and then downloaded the app.
Just went for what made me feel sexy when I looked at the items.
- Quality is not great.
- No free returns (it is $6 each item you return).
- They very difficult to return the items - each item has its own return information.
- The printable label is weirdly formatted - it does not look like most other printable labels, which didn't give me a ton of confidence it was getting back to the right place.
- Then, when I reached out, they fail to match the return label with the return properly. And only credit me for a single item when there should be several (although it's almost impossible for me to figure out how many because of the way they track returns on the website).
- After refunding my money, 3 months later, they charge me again, saying they have no evidence I returned the items.
Not worth the hassle at all. They charged me $150 for items I returned to them months ago.
Hi Paula,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers and we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Rest assured that we are committed to providing members with the services they need. Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, we kindly ask you to elaborate on your discontent further by email, chat, or call again so that we can be able to make this right.
If there is anything else you would like assistance with, please let us know. We're here to support you.
XO,
Adore Me
help@adoreme.com
I ordered 3 (buy 2 1 free) and all of them have gaps that exposes, They do not fit to embrace the breast entirely. With clothes over them you can see curves of the cups edges sticking out. I can not wear them without tailor's adjustment. Waste of money!
Tip for consumers:
Adoreme
Products used:
Bras
Hi Lala,
Thanks for taking the time to review us.
So sorry to hear that we did not fully meet your expectations with the products you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we're always here if you need us.
Best,
Adore Me
help@adoreme.com
The products are nicely made. I have no complaint. I did not personally create my account. I was hacked. Also.I decided to try and purchase items I liked after looking online at promotions and discounted costs to find I would be charged full prices. UNFAIR
I emailed twice and have received no reply. Then when I received an email saying I owe almost 150 dollars.. after your store said 4 products purchased receive 50 percent off.. which was a compete lie. That i have till the 18th to pay. I received another email stating you are trying to bill my account and want to further take actions for non-payment. My bank account is jeopardized... so I cannot supply that payment currently. I'm sick.. off work with covid.. released to work tomorrow after 3 weeks of no income. As pleased as I was with the unexpected merchandise themselves... your customer service is poor. And your store and promotions are bogus. Your prices that you show are false... why get a box in the mail and pay full price?? After seeing all the discounts?? That we can't get... obsurd. Honestly. I was willing to participate... even tho I didn't make this arrangement.. until you comprising disappointed my experience. I will pay for the products I love and have worn and chose prior to your outrageous BILL AMOUNT EXPECTED AND HARASSING EMAILS AFTER I SPECIFICALLY EMAILED CUSTOMER SERVICE WITH MY COMPLAINT. AND RECEIVED AN EMAIL STATING I HAD TILL THE 18TH OF NOVEMBER TO PAY. POOR POOR TREATMENT OF CONSUMER.
I did not. Unfortunately
I did not. Unfortunately
Hi Tiffany,
Thanks for reviewing us and bringing this to our attention, we will definitely take this under advisement!
We would be glad to look into your case specifically and assist you properly, therefore, we kindly ask you to contact us via email, or phone in order for us to be able to investigate and find the most suitable solution in this matter.
We apologize for not being able to assist you immediately.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
help@adoreme.com
Love the website - easy to use. Love the lingerie that looks terrific even on a plus size gal like me - 44DD boobs and a 4X belly, my guy says I look SEXY! (And I feel it.) Quick ship, and have bought multiple sets and single items, with only one bra that was uncomfortable. Quick resolution with an email to customer service - credit for the bra within a few hours, didn't even have to return it.
Emailed about one bra where the center underwires poked my rib cage whenever I bent over. Within hours they contacted me that they had posted a credit to my account and I didn't even need to return it.
Recommendation of friends with similar bodies
First is the look, second is the style, third is the color
This company is legit. They're similar to other online only retailers is that you can only exchange for free. Returns have a restock fee. But the quality and value are good. Shipping sometimes takes a little while to process if they're backed up, but I usually receive my orders within 7-14 days. I'm in CO and they ship from CA.
Don't be worried about joining the VIP membership, it is very easy to skip a month or discontinue.
Design and Quality compared to competitors
Placed an order thinking this was a normal website. Got automatically charged $40/mo as part of their "VIP Club" without signing up for any kind of subscription in the purchase process. Massive scam, mediocre product.
Hi Keith,
Thank you for your feedback!
I took a look at your account and I noticed that on your first order 404763178 on Dec 1,2020, you are subscribed to our membership to avail of the First VIP set for $19.95.
Just a refresher, when you create an account on our site, you are offered the option to join the Elite Membership in your account or the Pay As You Go one-time purchase option and the VIP membership option.
When selecting the VIP Membership, as described online, you have tons of benefits such as $10 off any style any time, every 6th set for free, and access to exclusive sales.
Please note that you're not obligated to purchase every month!
All you need to do visit your Adore Me account to chose if you would like to Shop or Skip and this button available every 1st to 5th of the month.
If you don't/forget to skip, you will be charged $39.95 that becomes store credit that you can use to buy anything on Adore Me. If you don't want to use your store credit, you can simply request a refund, no questions asked!
I hope that I have been able to clear up any questions that you had.
Feel free to contact me or anyone else on our support team at any time. We're always here to help you in any way we can.
Best regards,
Adore Me
help@adoreme.com
Can't cancel tried calling kept charging me. Always has 20 min plus wait times. Staff can't cancel and had to put dispute with credit card company. Hung up on too. No return call back. Left multiple messages
Hello Sam,
Thanks for the review, we’re sorry to hear you had trouble contacting us.
You can unsubscribe directly from your account by visiting this link: www.adoreme.com/helpdesk and following the instructions.
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
help@adoreme.com
I ordered 7 sets hoping to get a good one out of the bunch but none fit really that well and the bras were very itchy near where they hit the underarm area. I promptly returned them and cancelled my subscription thinking this was a pretty easy process. Lo and behold, I received the "return received" email today and come to find out that there is a $5.95 re-stocking fee on EACH SET, not the order as a whole. Are you $#*!ing kidding me!?!?!? I am NEVER ordering from them again and definitely going to tell everyone I know not to! I will also be leaving a review everywhere I possibly can. Absolutely ridiculous. "Easy Returns" my $#*!. Now I'm out $40.
Hello Jessie,
Thank you for your review. We are sorry to hear you had an unpleasant experience.
That being said, please note that it is clearly mentioned in our Return&Exchange policy (http://www.adoreme.com/free-shipping) that the restocking fee applies to each returned set.
We apologize for the inconvenience caused.
Best,
Adore Me
help@adoreme.com
I believe in wearing charming lingerie even if nobody will see it but me. Of course sharing a bit is more fun, but underwear plays a big part in how we carry ourselves. So love yourselves, ladies, and know that without proper foundation there can be no fashion.
Hi Katie,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
Ordered once by recommendation of my best friend. Processing, shipping, and delivery all happened so fast I LOVE it. I keep ordering because its amazing and the fabric is quality. I'm beyond impressed. At first I was iffy about online shopping but Adore Me has changed my mind completely.
Hi Elizabeth,
Thanks for the review!
We’re so happy to hear you had a great experience with us. Hope we can impress you again and again!
Did you also know we launch a new collection during the first week of each month? Share the great news with friends!
And do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Best,
Adore Me
Most comfortable bras I have ever owned! They are made really well without the $60 a bra price tag. I'm one of those women who can't shop at VS or simply walk into any boutique and every other bra place is extravagantly priced for my size. I love Adore Me! Well worth it! I'd recommend them to anyone!
Hi Kristina,
Thanks for the great review!
We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.
Hope we will impress you again and again!
XO,
Adore Me
help@adoreme.com
They've got the best customer service and an incredibly easy-to-navigate site. There's a plethora of sizes, and anything you could ever want in a lingerie company. I am going to order more as soon as my bank account lets me :)
Tip for consumers:
I found their bras to be on the small side (I fluctuate between a 34B and a 34C, had to go up to a 34C). Their exchange policy is incredible and easy.
Hi Lauren,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
Hope we will continue to impress you again and again!
XO,
Adore Me
help@adoreme.com
I placed an order a couple of days ago and my items haven't shipped out yet. I also upgraded my shipping to 3 day ground which should've been here by now. I've tried contacting them via email and phone call and no responses. The live chat doesn't even work on the site. I'm really disappointed with my purchase.
* Adore Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Samantha,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order and the customer service received.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
We were able to look into your account and we are very sorry to see that your order has been processing for a long period of time. Orders usually ship within 2 business days of being processed. We do acknowledge that this is simply unacceptable.
We deeply regret the bad experience this has caused you and rest assured that we are constantly trying to find new ways of improving both our shipping methods and the quality of the customer service provided.
Unfortunately, we recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
Furthermore, we are very happy to see that you have been in contact with our customer relationship specialists and you were provided a resolution for this unfortunate situation, including a refund for the expedited shipping fee paid.
We appreciate your patience and understanding in this matter.
Best wishes,
Adore Me
help@adoreme.com
They never seem to update product count nor place items back in stocks. Customer service advises to follow several days later to the next week. I have literally checked every day for an item and it has never been replenished. It's now been over 2 months.
Overall very friendly
I do love the convenience of shopping online as well as their many styles they offer.
Loved the style and look
Hello Nichole,
Thanks for the review.
Please sign up on our website to receive notifying emails about restocking the products. Just click on the "Notify Me When Available" shown up on the product page. You'll soon receive an email with updates on this item.
Also, did you also know we have a new lingerie collection every month? Check back soon for more cute lingerie!
Let us know if there is anything else we can assist you with.
Best regards,
My sets always fit perfectly & they're beautiful! Finally someone that has larger sizes (DDD) in something other than black, white, and nude. Tired of all the really pretty bras made to fit teenage girls.
Hi Nicole,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie sets.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
Adore me is great for women like me with an uncommon bra size. However, the service is so awful I cannot support this business anymore. All of my orders have been either extremely late, or completely lost during processing and shipping. Ridiculous!
Tip for consumers:
Business is terrible at fulfilling orders. Make sure to stay on top of your membership.
Products used:
All offered
Hello M,
Thank you for taking the time to rate us.
We’re sorry to hear of your less than satisfactory experience with shipping and hope you will accept our sincerest apologies. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Issue aside, we truly appreciate your letting us know how much you like our products! We pride ourselves on our product and the high-quality standards we maintain.
I've bought multiple items from this website now and I love everything! It's all so comfy! Everything always fits perfect; it has all been true to size. VIP perks are awesome, especially the free shipping>
Hi Sara,
Thank you so much for your review!
We’re happy to hear you had a great experience with us. We’re always working on new features to help shoppers have the best experience. Ever.
Hope we can impress you again and again!
XO,
Adore Me
help@adoreme.com
This is the best experience I've ever had with a lingerie company. They were easy to work with, and what I got somehow looked even better than the pictures. Great material and fit on both sets. Buying more as we speak.
Hello Sierra,
Thank you for awesome review.
We love your enthusiastic feedback and we are happy that we have impressed you from start to finish. We are ready to wow you repeatedly as we release brand new styles in the beginning of each month. Check back soon!
XO,
Adore Me
This bra fit perfectly, its super comfortable and keeps me in place all day! The underwear are a little confusing (lol) I couldnt figure out which strap went where at first! But it looks great all together!
Hello Elizabeth,
Thank you for sharing your experience.
Our motto is to bring sexy to all shapes and sizes. We are overjoyed that not only the support was perfect, but the fit and the design as well. We are glad that we could be the ones to deliver this experience for you. We noted your comment about the panties.
Indulge yourself with more comfy and cute styles in the beginning of each month. Perhaps your new favorite is among the new designs.
XO,
Adore Me
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hi Kim,
Sorry to hear about this experience.
We had contacted you about your order on your personal email.
Have a nice day!