• Adore Me

2021 CUSTOMER CHOICE AWARD

Adore Me

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Overview

Adore Me has a rating of 4.2 stars from 12,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.

  • Value
    713
  • Shipping
    726
  • Quality
    1131

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 65.9%
Positive
209
Neutral
26
Negative
82
163
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How would you rate Adore Me?
Top Positive Review

“Love shopping here”

Tiana B.
11/8/24

Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!

Top Critical Review

“Participated in dark patterns signing you up for recurring charges”

Grace R.
10/26/24

Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.

Reviews (12,604)

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Reviews that mention popular keywords

customer service (958) store credit (142) credit card (180) vip membership (148) quality products (116) bank account (54) shopping experience (71)
Thumbnail of user irmaj
Kansas
1 review
1 helpful vote
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January 10th, 2014

I have purchased 10 sets from this company. Some set are worth the money some look like they come from Target. The customer service is horrid! I have never receive any items as stated on the website. It usually takes two weeks not 3 days. They ship to the wrong address, sometimes the billing address sometimes to the shipping address. This of course creates all kinds of problems. I get mixed answers every time I talk to them about an issue. Over all it's middle of the line. Some products good, some not. But if you have a problem, and there always seems to be one, getting it taken care of is a nightmare.

Thumbnail of user adorem
Adore M. – Adore Me Rep

Hi Irma,

Thank you for reviewing Adore Me.

We are sorry to hear that you did not enjoy your brand new sets completely!

Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. While the vast majority of our shoppers find our lingerie to fit true-to-size, we understand that shopping online for intimates can be tricky. Our lingerie is made from a variety of materials including lace, silk, satin, mesh, elastic therefore the fit is slightly different per style and we encourage you to direct any style questions to customer service via email, phone or chat to ensure the set is made from exactly the right material as you have any questions.

Concerning delivery, our warehouse is typically able to process and ship within two days from when the order was placed. Any orders to the U.S. may be expected within five to 10 business days of the shipping date if you select our free shipping option with USPS during checkout.

In regards to choosing the shipping address, on the checkout page, if you uncheck the Billing same as Shipping address option, you will see that you are able to ship to a different address.

That being said, we apologize for the poor customer service you experienced. It is certainly not our intention to frustrate shoppers.

We will be happy to address any other questions you might have.

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com

www.adoreme.com

Thumbnail of user velinag
Massachusetts
1 review
0 helpful votes
  • Send Message
February 28th, 2016
Verified purchase

The order came earlier than expected, and I loved the packaging. It's sweet and encouraging, and there was a little note in it. Definitely would buy from here again. The only issue I have is that it's hard to find lingerie that you can wear with big boobs (DDD) and I may have underestimated the sizing of my product. Make sure you check your measurements when buying, but otherwise, shop away!

Service
Value
Shipping
Quality
Thumbnail of user jessicab212
Colorado
1 review
3 helpful votes
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February 9th, 2017

2/7/17: Like many of the reviewers, I am highly dissatisfied with the service. I placed an order on 1/15/17, and 23 days later, my order is STILL "processing." I have emailed twice now asking for an update on the status, when it will be shipped, etc. and haven't received a response. I also called the customer service line and it rings repeatedly and eventually hangs up.

2/10/17: My status FINALLY changed to "shipped" on February 9 but there is no information available in regards to tracking yet. I am hopeful I will receive the sets by 2/15/17, a full month after my purchase... The company slightly redeemed themselves by refunding half of my purchase price after I posted here. I'll be back with another update if/when I receive my order.

* Adore Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adorem
Adore M. – Adore Me Rep

Hello Jessica,

Thank you for your review!

First of all, we want to apologize for this unpleasant experience you had with your first order.

We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.

This is why, we deeply regret the bad experience this has caused you.
We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.

After further investigation, we could see that you were in contact with our colleagues and were provided a resolution for this inconvenience and also that your order was shipped from our warehouse and it’s currently being delivered.

We appreciate your patience and understanding in this matter.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!

Best,
Adore Me
help@adoreme.com

Thumbnail of user susanc302
Oregon
1 review
0 helpful votes
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September 20th, 2017
Verified purchase

This one set is not only gorgeous and sexy, I want to wear it every day! I sure hope they decide to make this in many colors. There is something about these that just fit better and are really comfortable. I can hardly wait for someone special to see them on his birthday tomorrow!

Service
Value
Shipping
Quality
Thumbnail of user adorem
Adore M. – Adore Me Rep

Hello Susan,

Thank you so much for your review! We are so glad to see that you are enjoying your new lingerie set!

Rest assured that we will forward your feedback to the most appropriate department in order for us to restock this set in other colours too!

Let us know if you would like to receive assistance. We are always happy to help.

Xo,
Adore Me
help@adoreme.com

Thumbnail of user sydneyg23
Wyoming
1 review
0 helpful votes
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January 29th, 2018
Verified purchase

To be fair, I've always had a hard time sizing online lingerie sets and was nervous about this purchase. So, I do have some previous bias, but this set blew me away with how it fit and how much I loved this! I am 5'7", 127 pounds, pretty flat chested with a bigger butt and thighs. If I were to move around enough my boobs would pop out of the two lace strips, but it's easy enough to keep on looks amazing! The shape it cuts is so flattering and makes me feel so good about myself. I would use the sizing guide, and if it's your first time here this would be a great purchase!

Thumbnail of user adorem
Adore M. – Adore Me Rep

Hi Sydney,
Thanks for the review! We are overjoyed that you had a delightful experience.

Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.

Let us know if you have any questions! We’re always here to help.

XO,
Adore Me
help@adoreme.com

Thumbnail of user brandis233
Florida
2 reviews
0 helpful votes
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August 18th, 2023
Verified purchase

You are so close to being a store that fits my needs…but the shipping times are too long. I've even attempted to pay for faster shipping but my items came late. This is super frustrating especially being a new customer. I had much difficulty figuring out what size would suit my chest. Measurements were close but hard to determine…so I had many exchanges. Exchanging is tedious due to having to do each one individually. Tracking of your orders is complicated as you have to check each one. I guess now that I have an idea of how things fit, it will be easier.

Reason I chose this business:

Swim suit selections were cute, not matronly, and had the ability mix match tops and bottom sizes. This was great for me! Many places don’t understand that bottoms are not the same size as tops!

Reason I chose this product:

They were very cute and offered something that other companies don’t for women with larger natural breast.

Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hi Brandi,

Thank you for reviewing us!

We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders.

Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 5 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.

We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.

Please let us know by email if there is anything further we may do to help.

Our customer service is available to answer any questions you may have.

Kind regards,

Thumbnail of user brians3393
Virginia
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

I've bought many outfits for my wife from adore me over the last few years and have been nothing but saddened with the product with my wife agreeing. I don't like returning items as I just see the company failing to meet it standards. I purchased 2 sets for my wife for Christmas. One set fit and the other did not which was to be expected. I will probably finally send a final set back and have disconnected the vip which was also garbage because the designer has completely went opposite of attractive lingerie for curvy women. Sorry to say goodbye to a once good company.

Tip for consumers:
If men have a say for buying lingerie for their plus size wives be true to your original business plan and make attractive lingerie and bras and panties for plus size woman. The last several years has been extremely disappointing

Products used:
Bras and pantys lingerie

Value
Shipping
Returns
Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hi Brian,

Thank you for your feedback! We apologize that you have experienced this inconvenience.

We'll do our best to continuously improve and expand the styles that we currently offer to accommodate our customer's needs and wants. Therefore, I'll make sure to escalate your feedback to our Creation team, so they can look into this matter.

Moreover, since it's our constant desire to provide quality services and products for our clients, we offer free exchanges and easy returns so feel free to send back the set for a return or an exchange.

However, please note that the products received 30 days after delivery, dirty, damaged or incomplete will not be accepted.

Let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.

Best,

Thumbnail of user alanab10
New York
1 review
1 helpful vote
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February 28th, 2016
Verified purchase

The prices are great as well as their products and there's always good deals unlike other places. I will only shop here from now on. Shipping was fast and got here on time when they said it would. I loved it so much that I recommended adore me to a friend who is also going to be making a purchase soon.

Thumbnail of user whf
Florida
1 review
2 helpful votes
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April 17th, 2015

After receiving my first cheap, poorly-sized lingerie, I decided to cancel my subscription. The customer service rep did so, then laughed and hung up on me. Almost a week later and no response to multiple posts and FB messages, emails, etc. and they have ignored each and every single one.

Thumbnail of user adorem
Adore M. – Adore Me Rep

Hello,

Thank you for your review. We are sorry to hear you had such an unpleasant experience. We do apologize for the dissatisfying customer service you received. This is totally unacceptable and we assure that we are going to investigate this issue.

Let us know if there is anything we can do for you.

Kind regards,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com

www.adoreme.com

Thumbnail of user kaseyr47
Wisconsin
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

Items I have gotten so far have had a massively varied quality and most are significantly over priced for what they are.
First box the return label didn't work, customer service was very frustrating with repeating my name at least five times to get a new label.
Second box also didn't immediately work but luckily with typing in the number it worked.
I will continue for now as I'm bad at shopping for clothes in general but at this point my opinion is neutral to negative.

Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hello Kasey,

So sorry to hear this!
I already sent this feedback to our Design Team to be reviewed and taken into consideration. Moreover, please note that you may send back the entire set for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.

Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com

Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hello Kasey,

So sorry to hear this!
I already sent this feedback to our Design Team to be reviewed and taken into consideration. Moreover, please note that you may send back the entire set for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.

Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com

Thumbnail of user jenniferk2281
Iowa
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

The tracking of these shipments are lacking...and by lacking I mean non existent. These ship from California, but the tracking doesn't even work until AFTER I confirm with Adore Me that I have received my shipment. Then magically its able to be tracked? I work in transportation and know quite well there are much better tracking providers out there (regardless of the parcel carrier). I personally like to track all of my deliveries to ensure I'm home or home shortly after the delivery so porch pirates don't steal from us. Did I like the product, eh, they were okay. It was more of the convenience of the home delivery and something new that I enjoyed.

Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hello Jennifer,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
Kind regards,
Adore Me
help@adoreme.com

Thumbnail of user kl259
Pennsylvania
1 review
1 helpful vote
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September 23rd, 2013

Clothes are not true to size, poor quality, they ravel, or develop loose threads after washing them. Slow delivery. Website often will sell clothes that are out of stock. I would not recommend this vendor.

Thumbnail of user adorem
Adore M. – Adore Me Rep

Hi KL,

I am so sorry to hear that your experience with us has not been the best. We want to make sure we make the online purchasing process as easy as possible by giving free exchanges since we know that its hard to get the right size the first time, or even the second time. But please let us know when that happens so we can notify the warehouse of the products that are of this quality so we can so a check on them.

We want to make sure our customers get the best service and products possible

With love,

Adore Me

Thumbnail of user mikem4390
Pennsylvania
1 review
0 helpful votes
  • Send Message
August 30th, 2023
Verified purchase

Easy to order and products are top notch quality and such a wide array of options including styles and colors.My wife loves the way it looks on her and so do I!Much better than Victoria Secret and lasts longer

Wrong size

Reason I chose this product:

My wife looks beautiful in them

Service
Quality
Thumbnail of user patriciam70
California
1 review
0 helpful votes
  • Send Message
August 7th, 2015
Verified purchase

First time ordering from this site, and I am totally pleased. The set fits perfect!... Bad the material and design are beautiful!... Very comfortable also!... this will not be my last order that's for sure!

Thumbnail of user adorem
Adore M. – Adore Me Rep

Hi Patricia,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.

We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
help@adoreme.com

Thumbnail of user donaldg27
Massachusetts
1 review
0 helpful votes
  • Send Message
November 5th, 2015
Verified purchase

I have nothing but good things to say about Adore Me! Gorgeous bra's, panties, and lingerie. Simple website, great app! Free shipping! My only complaint is sometimes I don't make it home before my husband and he see's the tell tale black box/bag, and my surprise is no longer a surprise. ( not that he would ever complain!)

Thumbnail of user jessicac189
North Carolina
1 review
0 helpful votes
  • Send Message
June 29th, 2017
Verified purchase

Adore Me items usually run true to size or somewhat close. The items are great quality at very reasonable prices. If you are not satisfied with the items received, free returns/exchanges with no questions asked. Definitely worth every penny spent! I am a lifetime member!

Thumbnail of user adorem
Adore M. – Adore Me Rep

Hi Jessica,
Thank you so much for your review- we always love getting feedback from our valued customers!
We are truly happy to hear that you are enjoying our products and service. We pay attention to every little detail in order for our customers to have an adorable experience!
We will take into consideration the information you have provided by forwarding it to the most appropriate department.
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
help@adoreme.com

Thumbnail of user karas184
Utah
1 review
0 helpful votes
  • Send Message
April 8th, 2022
Verified purchase

I am in love with my newest bras! I've always struggled to find bras I like that fit my budget. I've tried Walmart, Victoria's Secret, JCPenney, thrift stores and more. I'm just always upset by how they fit! I felt doomed to accept what I could get for my size. However- a friend recommended Adore Me and I have been so hooked! They fit me well and they are comfortable and sexy both- esp the latest one I ordered. It is my absolute favorite! Happy customer- def recommend this site to anyone!

Thumbnail of user nikkik70
Texas
1 review
0 helpful votes
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December 22nd, 2020
Verified purchase

I was a little worried the sizing might be off, but everything fit perfectly! It's beautiful and my favorite new thing to wear to feel good in my own skin. I've never seen my boyfriend's eyes pop out of his head as much as they did when I came around the corner wearing my new lingerie set!

Thumbnail of user heatherb342
Rhode Island
1 review
0 helpful votes
  • Send Message
August 20th, 2018
Verified purchase

This fit perfectly. So soft and amazing. Perfect for summer too. I wish they were in every color. It literally is the softest thing I have ever worn. Hubs loved it. It's not clingy like some things are. Get it while they are still here.

Thumbnail of user adorem
Adore M. – Adore Me Rep

Hi Heather,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.

We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
help@adoreme.com

Thumbnail of user krystalr122
California
1 review
0 helpful votes
  • Send Message
November 26th, 2022
Verified purchase

My last order was disappointing. I didn't bother doing a return or exchange because there was already limited options for my size and bad previous return experience. I feel like the price and quality isn't worth it anymore compared to when this brand first started.

Thumbnail of user destaw1
Desta W. – Adore Me Rep

Answered on ticket
3942679

Thumbnail of user sylenab
Texas
1 review
1 helpful vote
  • Send Message
July 15th, 2013

The experience was just okay. The processing and actual time it took to ship my product was longer than I like. I had the pleasure of dealing with their customer service dept twice due to tracking information incorrect. Overall very helpful and knowledgeable staff. This was my first time using the company. I usually order lingerie through another site that I really like. Adore Me's quality was way better. The item that I received was nicely packaged and high end material. I will definitely order from them again. But when I need something fast and maybe not as nice and cost effective I will use the company that I am used to.

Thumbnail of user adorem
Adore M. – Adore Me Rep

Hi Sylena,

One of the things we are most proud of is our quality in products. We want to make sure our customers get the best quality they deserve and that it comes in the best packaging. I do apologize for the extended delay in the shipment and retrieval of your product. That is one of the downsides of being a start up, one of the growing pains can be delayed shipments if a mass amount of that product is ordered.

But we hope to see you on our site again!

With love,

Adore Me

Thumbnail of user stever34
Romania
1 review
2 helpful votes
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May 21st, 2013

I bought a couple of sets for my wife from them. She usually doesn't like my taste in gifts, but every time I gave her an Adore Me set she was very pleased. We have nothing but good things to say about this website.
I admit I bought her some cheap looking lingerie in the past from local stores, but now that I shop here, these problems are long gone.
Thank God I don't have to worry about anniversary and birthday gifts anymore.

Thumbnail of user terrancej9
New Jersey
1 review
0 helpful votes
  • Send Message
November 27th, 2015
Verified purchase

Everything looks great on my wife! Sizes are accurate, quality products and most of all the prices are outstanding. This is not a waste of time subscription like so many others. They always have new looks and as a husband that loves to see my wife smile, i haven't been let down yet!

Thumbnail of user tammyr29
California
1 review
0 helpful votes
  • Send Message
April 12th, 2016
Verified purchase

I was hesitant to order a bra online because I've never bought a bra without trying it on first. But the no hassle return policy made me feel like I could try it.
When my items arrived they were very nice and fit perfect.
I definitely plan to order from your company again.

Thumbnail of user amieb6
Kansas
1 review
0 helpful votes
  • Send Message
March 30th, 2016
Verified purchase

Arrived in a timely fashion, the lingerie were the correct sizes, and all very comfortable. I've yet to have any problems, so I've not dealt with customer service yet, but I'm definitely going to be ordering from Adore Me again!

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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com

www.adoreme.com

Business History

In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.

Company Representative

Thumbnail of user destaw1
Desta W.
Adore Me
Typically responds within 4 days
We believe lingerie is the most intimate expression of your personal style and shouldn’t only be reserved for special occasions!

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