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Adore Me has a rating of 4.2 stars from 12,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
This is super cute and was a good choice for my first set. Fits comfortably and the front close holds the cups in place just right. The panties fit well too, though I would have preferred a different cut, maybe?
Please know that the shipping process takes like a month to get from order to arrival. I feel like honestly quality has gone down along with style and choice options. Before you use to make a thong, bikini, and whatever but it seems like underwear are no more choices.
We dont normally order lingerie online so I was really hoping the outfits I ordered for my wife would fit properly and look as sexy in person as they did on the website. Wow is all I can say! Not only do they look even sexier than I had hoped, even more importantly, she FEELS sexy wearing them because the sizes were true and they are comfortable for her to wear. She looks simply stunning! We will certainly be placing more orders in the future.
Hi Shawn,
Thanks for your feedback.
We’re glad you had such a great experience and we are also truly happy to hear that your wife is enjoying our products!
Dulge her with more stunning items at the beginning of each month to get the best selection of sizes and styles.
XO,
Adore Me
Loved everything I ordered it came in and fit me perfect. I love being able to go out and wear my new undergarments and not feel like Im different for having big boobs or a big $#*! its nice knowing that what you order is what you will get!
Hello Krystal,
Thank you for sharing your experience.
Our motto is to bring sexy to all shapes and sizes on irresistible prices. We are overjoyed that not only the look was perfect, but the quality as well. We apologize for the delayed shipping. We will most certainly look into this.
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
Horrible customer service. It took 3 months to receive credit for a return. Out of the 4 bras I bought not a single one fit right. They were more than 2 cup sizes off and at least a band size off. Gave the bras to friends who wear smaller sizes but the bras were not even shaped right for them. The material looks great but is beyond uncomfortable, even on the basic bras that are marketed as comfortable everyday wear. Waited over 30 minutes trying to cancel the membership. They delete non supporting reviews on the bras(even if the are extremely objective).
Hi Raquel,
I am so sorry to hear about the extended delay in getting your credit for the return. We want to make sure we get back to the customer as fast as possible. I will make sure this doesnt happen again in the future. We like getting honest reviews like this because it shows us what we need to work on and what products we need to give extra attention to.
With love,
Adore Me
The product is nice enough. The customer service is abominable. It's enough for me to not want to bother shopping on their site again.
I gave this review two stars. But they kept it at five. Who do you believe?
Hi Debbie,
Thank you for taking the time to review us.
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
I placed an order may 17th and still have not received my 3 bathing suites. I honestly forgot but I leave for my trip next week so I reached out via text and email. I got a very automated response about how my package somehow got lost in transit and to use some voucher codes to reorder (myself) online through the website and all costs would be covered.
What a load of s***! One of the three bathing suites are out of stock and the codes don't work for the other items!
This clearly happens a lot and I NEVER write reviews or quite frankly read them but I very much wish I had read the REAL reviews about this company before ordering. But then again I've NEVER been cheated like this before. So sad that places like this are even around.
Do yourself a favor and don't waste your time or money on this fake business!
I won't hold my breath on any refunds :(
They say on the site and after ordering they'll ship your order in 2-3 business days. I ordered almost 3 ago becausr I need a strapless bra for a wedding tomorrow and thought "even if there are delays it should still arrive in time." It wont. I got an email every 3 days saying "sorry we're behind and we haven't processed your order yet." Finally got an email saying they shipped my order two days ago. Go to track it today and what does it say? "Label created. Carrier waiting for package." When I sent them an email after the first notice I said I understand and I need my package by tomorrow's date so please tell me when it will be shipped. I got a response of "we don't know but expect in the next 2-3 days, here's a $5 credit." Again, this was about two weeks before I got the notification that ot shipped. I'm leaving this review to say thanks for wasting my time and my money which they were more than eager to take before order processing and they can shove their $5.
Thanks for reaching out to us.
I see your order 405977229 shipped out on Monday, April 5,2021 and should be arriving within the next few business days. The most up-to-date tracking info can be found here https://tools.usps.com/go/TrackConfirmAction?tLabels=9400109202044504398848.
Hope you love your order! If you need assistance with anything else, let me know - we’re here to help!
I really have been pleased with everything Ive ordered. Im a very petite woman and have had a hard time find things to fit. The bras Ive purchased at other stores usually pucker or gape, which you can notice from the outside of my clothes. I also love that I am able to have matching pieces. I will continue buying my undergarments here.
Hello Judith,
Thank you for expressing your love.
It was our pleasure to offer our services. We are delighted to hear that we have exceeded your expectations. We hope to continue to be your go-to lingerie shop in the future.
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
I have used Adore me for three months. I like the styles, but there are limited choices. If I f do o find something I like, it's often out of stock in my size. Also need more color options. It seems like lots of winter colors and few spring options heading into May. Hoping things will change soon or I may not continue with Adore me
Hi Sian,
Thank you for your review.
I'm glad to inform you that your feedback was already sent to our Design Team to be reviewed and taken into consideration, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers needs and wants.
Rest assured that we'll take note of your insight. Hoping to provide you with even more variety moving forward!
If you need anything else in the meantime, please don't think twice to let us know. Our customer service is available to answer any questions you may have.
Best,
Adore Me
help@adoreme.com
This was my first purchase from Adore Me, and I was very weary based on bad reviews I had read. I was very pleasantly surprised when I received this adorable blue lace two piece set. The bow details on the shoulders give it such a soft look. I wore this for a boudoir session and it looked amazing in photographs! I did have to cut the tags out of both be uses they were pretty big and you could see through the material. Both pieces fit fantastically. I would definitely recommend this set!
I love the thongs I ordered. They're of good quality and fit and arrived within a reasonable time. However, I do not like your "monthly credit" program as I don't need to purchase from you that often. I have put my account on hold for three months. After that, I will reconsider staying with your company.
Within 1 day, the green underwear lost all its buttons, and within like two or three wears the thong tore. Note i was also treating everything gently. The lingerie was nice and has held up quality which is the only reason this isn't a 1 star review. I won't be buying from Adore Me again though.
Hello Michelle,
Thanks for reviewing us.
So sorry to hear that you had an issue with your order! I've reported this error to our warehouse team so they can look into it.
I've now issued a $10 store credit as compensation for the trouble and it's available for use whenever you like.
To quickly have this fixed - you just need to start an exchange online so you can reorder a new set at your earliest convenience.
To start your Exchange or Return, you just need to log into your Adore Me account, using a laptop/desktop, and follow these steps:
1. Go to **My Orders**
2. Select the order that you'd like to Exchange/Return by clicking the **Arrow** sign found on the right side of the screen, pointing right.
3. Click on the **Create Return/Exchange** button that's located at the bottom of the next page.
4. Choose whether you'd like to Exchange or Return then, click **Continue**
5. In the next page, click on the **Print Label** button and follow the easy steps to Return or Exchange your order.
Useful info: At this time, you can return your set(s) within 30 days since the order's delivery date.
Please refrain from returning packages to self-serve drop boxes as this may result in delays.
*Some more useful deets: you can only use one voucher code at a time, which means you need to place multiple orders if you're exchanging multiple sets.*
If you need assistance with anything else, please let me know. I'm happy to help!
Best,
I made one purchase with a VIP account without understanding the terms. They are absolutely not clear on this. Since then, I've been charge every month and though they have refunded the fee every month, cancelling the membership is ridiculously difficult. I called and they said they cancelled it, but I was charged the next month. It is impossible to cancel through your own account, as their link for cancelling doesn't work. Be very careful if you order from this site.
Hi Linda,
Thank you for your feedback! It is truly important for us to know your opinion regarding our products and service.
When you create an account on our site, you are offered the option to join the Elite Membership in your account or the Pay As You Go one-time purchase option and the VIP membership option.
I took a look at your account and I noticed that on your first order 402721235 on Feb 8,2020, you have subscribed to our membership to avail the First VIP 2 sets for $54.95.
Just a refresher, when selecting the VIP Membership, as described online, you have tons of benefits such as $10 off any style any time, every 6th set for free, and access to exclusive sales.
Please note that you're not obligated to purchase every month!
All you need to do visit your Adore Me account to chose if you would like to Shop or Skip and this button available every 1st to 5th of the month.
If you don't/forget to skip, you will be charged $39.95 that becomes store credit that you can use to buy anything on Adore Me. If you don't want to use your store credit, you can simply request a refund, no questions asked!
After initiating the further review, I confirmed that you successfully unsubscribed from Adore Me's VIP Membership on Sept 9,2020. This means your membership is canceled, and you are no longer a part of the monthly subscription.
I hope that I have been able to clear up any questions that you had.
Feel free to contact me or anyone else on our support team at any time. We're always here to help you in any way we can.
Best regards,
Adore Me
help@adoreme.com
The title says it all... However the sizing I'm still getting used to. Usually buy 36, but they seem a tad tight so I'll have to go up to 38... Other than that Im super pleased with every set I've bought so far! :)
I would recommend Adore me to any woman. I just love the fit colors and how it feels. Beautiful lingerie for an affordable price! I have ordered many sets and will keep ordering! So ladies try it out! U will be glad you did!
Hi Elizabeth,
Thanks for reviewing us!
We’re so happy to hear you had a great experience with us! Do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
And please don’t forget that we are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Best,
Adore Me
help@adoreme.com
Im a petit woman at 5". Finding a bra that I dont have to alter the straps is hard. But it has finally happened. I did need to order the next size (same cup size) just larger band. Return was super fast and easy.
Hello Heather,
Thank you for sharing your experience.
We love to be the one shop that has finally fulfilled your dreams lingerie-wise. We are also happy that you liked how easy our exchange process was. Our goal is for you to have the perfect fit as promptly as possible.
Indulge yourself with more dreamy items at the beginning of each month.
Kind regards,
Adore Me
First: Use the sizing info - it is accurate.
Second, shipping was quick.
Third, items made me feel awesome, they looked great on, I was actually very impressed with the quality, and the husband has already asked me to wear it again. ;) Wins all around!
Hello Amanda,
Thank you for sharing your experience.
Our motto is to bring sexy to all shapes and sizes on irresistible prices. We are overjoyed that not only the look was perfect, but the quality as well.
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
Love this set. Super cute, comfy and unique! The only thing that could be improved is that where the fabric meets in the top, it puckers outward some. So it looks like my nips are hard with my shirt on lol. Although if you have a bigger bust this wont be a problem for you since it would stretch that out.
I ordered S top and S bottom.
My measurements for comparison (inches):
Bust 34
Waist 27.75
Hips 34.25
Butt 38.25
Hi Jessica,
Thanks for taking to write this review.
We really appreciate you being so open with us about the product you received.
Rest assured that your feedback about the item has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with expanded and improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
help@adoreme.com
The bra fits wonderfully and is very pretty, but what I'm especially happy about is that the panties fit perfectly! Whenever I've gone to a certain well known lingerie store, all they usually have are low rise panties, and that doesn't always work for me. These fit like a glove. Love em!
Hello Robyn,
Thank you for expressing your love.
It was our pleasure to offer our services. We are delighted to hear that we have exceeded your expectations. We hope to continue to be your go-to lingerie shop in the future.
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
I've made several purchases this month and just about every one came to me with strings hanging out. To the point of holes forming in the garment. I've had to throw away several items already, so I plan on cancelling my membership. Highly disappointed.
Hi Amy,
Thanks for taking the time to review us.
So sorry to hear that we did not fully meet your expectations with the products you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the products that we currently offer, in order to accommodate our customers' needs and wants.
Again, thanks for your feedback, we truly appreciate it! Feel free to ping us back if there's anything we can do to help. We're here to assist.
Best,
Adore Me
help@adoreme.com
I enjoyed shopping with Adore Me, and will definitely do it again. They had a lot of options to choose from. The prices were fair and reasonable. The clothing items were actually cute too, which can be difficult to find with plus size fashion.
As someone who has spent countless hours crying over bras in the dressing rooms of major retailers this site is a dream come true! Finally bras that are sexy, supportive, and in a plethora of different sizes. Not only can I find something feminine, young, and sexy, but the quality is top notch. You've got a life long customer!
This was a great purchase. Very soft very sexy, but the biggest secret is how affordable it is for a budget of all shapes and sizes. You won't regret selection, most sizing options, shipping time or your second purchase. I will be on my third order soon.So do yourself a favor and stop reading this review and place your order already. Happy holidays and have a blessed year.
It actually took a bit longer this time to get my purchase but I don't fault the brand that's happening everywhere. I'm always very satisfied with my purchases from AM and I've been a customer now for the past 5 years at least. Always recommend to my ladies!
Hi Janelle,
We really appreciate you taking the time out to share your experience with us.
Not to worry, I'll make sure to forward your feedback about the shipping process to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hi Monica,
Thank you for your review.
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,