• Adore Me

2021 CUSTOMER CHOICE AWARD

Adore Me

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Overview

Adore Me has a rating of 4.2 stars from 12,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.

  • Value
    713
  • Shipping
    726
  • Quality
    1131

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 65.8%
Positive
208
Neutral
26
Negative
82
163
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How would you rate Adore Me?
Top Positive Review

“Love shopping here”

Tiana B.
11/8/24

Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!

Top Critical Review

“Participated in dark patterns signing you up for recurring charges”

Grace R.
10/26/24

Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.

Reviews (12,604)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (958) store credit (142) credit card (180) vip membership (148) quality products (116) bank account (54) shopping experience (71)
Thumbnail of user stephanier56
Florida
1 review
0 helpful votes
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April 4th, 2016
Verified purchase

My husband ordered me a baby doll nightie and a red w/black lace corset. The corset is beautiful and fits beautifully! I have bought corsets before that were about the same price and they didn't fit well or hold their shape. This one does both! I love it!

Thumbnail of user lauraw1284
Montana
1 review
0 helpful votes
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August 7th, 2021

Adore Me regularly charges customers for,"Damaged" merchandise upon arrival of these returned items. They refuse to provide proof of said damages and automatically make withdrawals from your account to charge you for them. Beware-if you do much as try a bra on-they will charge you for, "damaging" it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandran43
Sandra N. – Adore Me Rep

Hi Laura,

Thank you for taking the time to review us.

So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.

Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.

Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.

Best,
Adore Me
help@adoreme.com

Thumbnail of user brittneyc64
California
1 review
0 helpful votes
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August 19th, 2021
Verified purchase

Beyond just being annoyed with the fact that I had to get the matching panties for every set even if I didn't want them, I was a VIP but there was nothing on the site eligible for earning rewards points. If you buy enough, you're supposed to get free sets, but they put almost everything on sale so that you never accumulate rewards points. The most annoying thing was that the sizing on the clothes were so inconsistent. I bought the same size in two different styles on the same day, and one medium fit more like an extra small, and the other medium was perfectly sized. When it's an expensive online boutique, especially for underwear which is something you don't want to return, the sizing just really needs to be consistent because there's not ability to go into a store and try it on. Overall, just not the biggest fan, so I've removed my membership.

Tip for consumers:
Just don't fall for the subscription service. It was easy to quit, but it's just not worth it.

Products used:
Black lace bralette, but the corset I ordered was sized so differently that it's just unwearable.

Value
Shipping
Quality
Thumbnail of user sandran43
Sandra N. – Adore Me Rep

Hi Brittney,

Thank you for taking the time to review us.

So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.

Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved products and services.

Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.

Best,
Adore Me
help@adoreme.com

Thumbnail of user nevera30
Pennsylvania
1 review
5 helpful votes
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December 5th, 2019

Do not buy anything from here! You get put on a subscription automatically, you can't call anyone to get it removed, you can't delete your credit card, they email you constantly and text! It's an absurd use of private information that they abuse and won't correct. This is no way to create forever customers. Worst experience ever. Put them out of business.

Thumbnail of user adorem
Adore M. – Adore Me Rep

Hi XX

Thank you for the review, we apologize for any confusion!

It sounds like you joined our VIP Membership with your first order and did not shop or skip the month by the fifth of the month.

The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.

If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://adoreme.com/charges.

Could you please help us out with an email address related to this Adore Me account so that we can make sure that all personal information is removed? We would be happy to assist. We are deeply sorry that there seems to be a miscommunication related to this.

Let us know if you have other questions! We’re happy to help.

Best,
Adore Me
help@adoreme.com

Thumbnail of user amandaw11
New York
1 review
1 helpful vote
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December 1st, 2011

Adore Me lingerie company is great all around, I really like the personalized quiz that matches the perfect lingerie to you. You have multiple sets to choose from, like bra's and panties to hosiery and even baby dolls and slips. They are really cute and make you feel very sexy! If you don't find a set that you absolutely love, then you can request a new showroom. A very clever idea for lingerie. Priced reasonably as well. The items are shipped in a nice little box instead of just clear plastic like some other sites. Shipping was fast as well. Adore Me has really nice, sexy lingerie at a price I can afford! Thank you Adore Me!

Thumbnail of user nataliet18
California
1 review
0 helpful votes
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December 6th, 2016

Shipping is always seems quick (I've ordered twice now) and the selections are beautiful. I like that there's so many styles to choose from that go from comfy to sexy or both at the same time! The choices really cater to any type of personality. The packaging is also always careful and neat. I also like that you can skip 2 months in a row for the VIP subscription so you don't have to keep remembering every month if you don't think it's in your budget at the moment. I'd highly recommend this site!

Thumbnail of user adorem
Adore M. – Adore Me Rep

Hi Natalie,
Thanks for the great review!

We are delighted to hear that you are having such a great experience with us.

Did you know you could earn store credit just by sharing Adore Me with friends? All you have to do is visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.

Let us know if you have any questions! We’re always here to help.

XO,
Adore Me
help@adoreme.com

Thumbnail of user conniec719
Georgia
1 review
4 helpful votes
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October 28th, 2022

I have been an Adore Me customer since 2019, but I'm close to ending this relationship and looking elsewhere due to the horrible shipping delays. My last four orders have taken nearly three weeks to arrive if not longer. It has been a major disappointment to not have the items that I wanted on time. This company seriously needs to do better about the timeliness of shipping orders, offer various shipping tiers, or use a different carrier because this is awful customer service!

Products used:
Lingerie and loungewear

Service
Value
Shipping
Returns
Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hello Connie,

Thanks for sharing your feedback with us. We appreciate it!

Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.

We're putting all efforts into shipping out the orders as soon as possible but also on making sure as much as we can that you won't experience such delays going forward.

Take care!

Thumbnail of user janellel48
Pennsylvania
1 review
0 helpful votes
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May 10th, 2021
Verified purchase

It actually took a bit longer this time to get my purchase but I don't fault the brand that's happening everywhere. I'm always very satisfied with my purchases from AM and I've been a customer now for the past 5 years at least. Always recommend to my ladies!

Thumbnail of user sandran43
Sandra N. – Adore Me Rep

Hi Janelle,

We really appreciate you taking the time out to share your experience with us.

Not to worry, I'll make sure to forward your feedback about the shipping process to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.

Feel free to let us know if you need help with anything! We're here to support you.

Thumbnail of user madeleiner
California
1 review
0 helpful votes
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May 14th, 2015
Verified purchase

The website is very well organized, it's easy to buy products, they have great deals, and everything they sell is beautiful. I recommend it to anyone who loves Victoria's Secret, because in my opinion this site is way better.

Thumbnail of user brucec47
Washington
1 review
0 helpful votes
  • Send Message
October 24th, 2015
Verified purchase

My first shopping experience with Adore me was very simple compared to some companies. I like how you can pick one item and find the match or options of a match.
The quality is good, the price is right.

Thumbnail of user adorem
Adore M. – Adore Me Rep

Hello,

Thanks for your feedback.

We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
help@adoreme.com

Thumbnail of user erinh54
Georgia
2 reviews
0 helpful votes
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May 9th, 2017
Verified purchase

It's gorgeous and comfortable. I decided to try out Adore Me in an attempt to nurture my feminine side a bit. I didn't have high hopes as I often find that bras & panties are either comfortable or pretty. I've only found two brands that fits both descriptions, and this is one. I was surprised at the quality and plan to buy this set in at least one more color. Going to enjoy this subscription box, I think!

Thumbnail of user sandran43
Sandra N. – Adore Me Rep

Hi, Erin! Thank you for giving us a perfect rating! We’re delighted to hear that you love the product. I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable!

And don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.

Thumbnail of user meganm124
South Carolina
1 review
0 helpful votes
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December 11th, 2017
Verified purchase

It's so hard to find my size in a store let alone anything cute, this site has become my addiction! Every outfit is so comfortable and quick shipping. I'm never disappointed in a purchase especially with the frequent freebies!

Thumbnail of user adorem
Adore M. – Adore Me Rep

Hello Megan,

Thank you for the 5-star review.

We are delighted to hear that you had an addictive shopping experience. It was our pleasure to share the gorgeous selection we have carefully designed for your satisfaction.

Don't forget we have brand new items at the beginnig of each month!

XO,
Adore Me

Thumbnail of user chrysb5
Minnesota
2 reviews
0 helpful votes
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September 16th, 2021
Verified purchase

Love the idea of being able to try on lingerie in private at your own home! It's even really easy to return items if they don't fit your style.
But everything is very expensive. I've always thought that women's clothing was way overpriced, especially because of how cheaply most of it is made. Adore Me has mostly good quality products, but I don't think we should be paying close to $50 on a bra and underwear with some pretty design on them. At cheaper stores I can get 3 shirts and 2 pairs of pants for that same price but for way more fabric. Even at more name brand and expensive stores I can still get at least 1 shirt for that same price and still more fabric. I understand that these clothes are more delicately made and need more time than just a shirt and pants, but I don't think they're delicately made enough to charge almost $50... More like $25. But that's just my opinion on the women's clothing industry. Thanks for listening to my rant!

Thumbnail of user sandran43
Sandra N. – Adore Me Rep

Hi Chrys,

We really appreciate you taking the time out to share your experience with us.

Not to worry, I'll make sure to forward your feedback about the products to the relevant team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants.

We look forward to serving you again in the future.

Feel free to let us know if you need help with anything! We're here to support you.

Thumbnail of user melodyc186
South Dakota
1 review
0 helpful votes
  • Send Message
March 21st, 2022
Verified purchase

I inquired about my missing return item that had been sent but not received by Adore Me. They reviewed their information and located the package in their facility which removed the charge from my account and was timely reimbursed.

Thumbnail of user jessicad159
California
1 review
0 helpful votes
  • Send Message
February 19th, 2018
Verified purchase

Love adore me! They have great products and some of my favorite pieces. Very easy returns as well! I love their loyalty program, and its easy to skip the month or get your money back if you forgot to.

Thumbnail of user adorem
Adore M. – Adore Me Rep

Hi Jessica,
Thank you so much for your review! We always appreciate feedback from our valued customers. We are truly happy to hear that you are enjoying our VIP subscription.
We are constantly working to improve our products and service in order to cater every customer needs. Please let us know if you would like assistance, our customer care team is always happy to help.
Best,
Adore Me,
help@adoreme.com

Thumbnail of user tammyb114
Minnesota
1 review
0 helpful votes
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February 15th, 2018
Verified purchase

I've ordered several items from bras, panties, sleep wear, and more sexy stuff, fits are accurate, never to small or big, the clasps are strong, material comfortable and shipping is fast customer service amazing! Love all the A+quality items!

Thumbnail of user adorem
Adore M. – Adore Me Rep

Hello Tammy,

Thank you for awesome review.

We love your enthusiastic feedback and we are happy that we have impressed you from start to finish. We are ready to wow you repeatedly as we release brand new styles in the beginning of each month. Check back soon!

XO,
Adore Me

Thumbnail of user kaleighr
New York
1 review
1 helpful vote
  • Send Message
February 11th, 2016

Can't exchange or return items that are on special. Not even clearance or sale so they still have the items and i cannot even exchange for the correct size so they are $10 panties that I can do nothing with.

Next month, another issue with order "processing " for 5 days and no one will answer phone call or emails...

Never even earned up to my free set and I'm cancelling. Feels like a waste of money. Disappointed.

Thumbnail of user jamilac
California
1 review
0 helpful votes
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July 23rd, 2015
Verified purchase

I've only been using this site recently, and so far I love it. The one thing I'd complain about is customer service via email; it's a bit slow. However, everything else feels great so far. The products look gorgeous, and I am so thankful they can be affordable! I always have a hard time finding an middle ground for affordability and great quality. It's hard enough finding my size in stores and it's so expensive at Victoria Secret. Thank you for having Adore Me be the answer to my problems!

I look forward to finding more great stuff through this site.

Thumbnail of user adorem
Adore M. – Adore Me Rep

Hello Jamila,

Thank you so much for your kind words. Regarding customer service, we really appreciate your input and we will definitely take the necessary measure to improve response time.

Did you know we launch a new collection during the first week of each month? You’ll get the best selection of of sizes, styles and colors around then. Check back soon for more cute lingerie!

XO,
Adore Me
help@adoreme.com

Thumbnail of user rebeccap9
North Carolina
1 review
1 helpful vote
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August 7th, 2012

Accidentally stumbled across this site... And I am SO glad I did. Looking to buy lingerie for a shower gift and the products on this website are fantastic! Unbelievable prices! I will say that I was skeptical bc prices were so reasonable that the quality would not be good. However, I chanced it and bought a few items. They arrived within 3 days! And I can not tell you enough how PLEASED I am with this company! Packing was great, but the quality exceed my expectations! I have since done 3 more transactions with this company! Everything is wonderful!

Thumbnail of user chrystalg25
Nevada
2 reviews
0 helpful votes
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June 22nd, 2022
Verified purchase

I really love all the sets I've received so far but hate that it's a monthly service. Honestly, I'll wear a bra and panties until they are hanging on by a thread, so the monthly option is great until I'm buried in panties.

Every design is lovely, the materials are… no worse or better than anywhere else. But the price is right, and keeps me from buying cute bras and wearing them with generic Hanes, so it's well worth it.

Thumbnail of user mariel293
Michigan
1 review
31 helpful votes
  • Send Message
June 12th, 2020

I received a very damaged, empty box after waiting nearly a month for shipping. I have contacted customer service serveral times and can't even get a reply back. They don't seem to care at all. I'm just the idiot that spent $40 on a box. I'm going to have to contact my bank and file a claim for fraud and hope I can get my money back. Their stuff looks cute, but don't order from them. There are tons of other websites with much better customer service.

Thumbnail of user jenniferb3955
Kansas
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Really enjoy the monthly subscription box and the variety it provides! Exchanging items or changing sizes is super easy too. The only thing I wish was better was the tracking, which may not be their fault. Often the tracking information never updates until the day it arrives, and often it switches from ups to USPS on the day it's supposed to arrive, adding several more days. Again, this isn't necessarily on adore me, but it is an opportunity for improvement.

Thumbnail of user tiffanyc68
Iowa
2 reviews
0 helpful votes
  • Send Message
July 21st, 2017
Verified purchase

I seem to be stop figuring out the size on the underwear. After a 30 pound weight loss, I keep ordering sizes that are too big and not so flattering. But once I figured out my new bra size they have been a great fit, and are so pretty. My only complaint though is the one I preferred I feel like it doesn't look so good under most of the clothes I wear due to the design that can show through my shirt and look a little weird! I guess I will just have to order some t-shirt bras or smooth ones.

Thumbnail of user sandran43
Sandra N. – Adore Me Rep

Hi Tiffany,

Thanks for taking to write this review.

We really appreciate you being so open with us about the products you received.

Rest assured that your feedback about the item has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with expanded and improved products.

Do reach out to us if there's anything we can do to help. We're here to support you.

XO,
Adore Me
help@adoreme.com

Thumbnail of user mandym71
Ohio
1 review
0 helpful votes
  • Send Message
December 28th, 2017
Verified purchase

So far I have ordered a set of underwear and matching bra that fit perfectly, as well as three of the sexiest sets of lingerie I have ever seen, also perfect. I wore one of them for 10 hours with soft and enjoyable results. If you are thinking about ordering you should just pull the trigger. You wil not regret it. Of course the husband loved all of them but he is an easy critic.

Thumbnail of user adorem
Adore M. – Adore Me Rep

Hi Mandy,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.

We are always happy to hear from satisfied shoppers.

We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
help@adoreme.com

Thumbnail of user sammim10
Nevada
1 review
0 helpful votes
  • Send Message
July 12th, 2021

Don't order a big order or you'll never get your product. I spent $367.83 on their outfits and I still haven't received my lingerie. It's been 4 weeks. Last week I placed another order for ONE item and I got it 4 days later. I called customer service and they gave me the same BS they give everybody... "We are making sure your items are properly packaged to give you the best experience with us" Really?
Moral of the story... if you want to buy alot of outfits, do it in separate orders. Not in one order or you'll never get it.

Tip for consumers:
Do not order a big order. Place them one at a time or you won't receive your package for 2 months

Products used:
Lingerie

Service
Value
Shipping
Thumbnail of user sandran43
Sandra N. – Adore Me Rep

Hi Sammi,

Thank you for taking the time to review us.

So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.

Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.

Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.

If there is anything else you need help with, please let us know. We're here to support you.

Best,
Adore Me
help@adoreme.com

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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com

www.adoreme.com

Business History

In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.

Company Representative

Thumbnail of user destaw1
Desta W.
Adore Me
Typically responds within 4 days
We believe lingerie is the most intimate expression of your personal style and shouldn’t only be reserved for special occasions!

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