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Adore Me has a rating of 4.2 stars from 12,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
I hate this service which is unfortunate because my fiance has spent a fortune here and I have more than 40 sets of bras and panties. Here's the problem - they always run out of the small size in thongs. The sizes aren't always consistent either so sometimes they are too big and sometimes too small. Also, once you've bought a set you can't go back and purchase just the panties. My panties wear out before the bras so now I'm stuck with all these bras and I can't get the matching thongs. It would be great if they allowed you to purchase the bras and panties separately but they don't provide that option. I like more flexibility in purchasing options and I don't have the heart to tell him to stop buying here so every time he buys me flowers instead or surprises me with an adventure, I just make a really big show of gratitude.
Tip for consumers:
Adoreme does not allow for customers to purchase new panties to match previously purchased bras sets. Supply for small thongs is extremely limited. Sizing is inconsistent.
Products used:
bras and panties
In late November, I ordered a bathing suit for an upcoming vacation. The suit faded very, very badly after only one use in the pool – it looks like it has seen multiple seasons of summer sun. I have pictures to prove it. Since then, I have sent numerous emails to customer service, and I have yet to get any response. Do not waste your time or money on this company with poor quality products and a complete lack of customer service.
Feeling sexy all day long. I like to have my bra and panties to match but a lot of the time you can't find this in the fuller figure sizes. Also my first front closure bra. Absolutely love it. Very pleased with the comfort too. Can't wait for my next set.
Hi Pam,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
After a less-than-5-star experience with my first purchase I was so happy to get this set! It's comfortable enough for literally all-day wear. Most of my bras seem to have an 8-hour time limit, but not this one! I'm not totally into the white stripe in the straps, but it's okay.
Hi Lara,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com
Adore Me sounds like a fun subscription for some cute lingerie -- well, it's not.
Picking and purchasing my first items was a fun experience for my girlfriend and me. We quickly received the items in the mail.
We chose to return all of the items. They turned out not to fit my girlfriend well and didn't look great. More importantly, they were poor poor quality for $40 a piece.
So we return it within the window and everything seems fine -- well, it's not.
I get an email three months! Later saying that I am charged $40 for damaged clothing. WHAT! My girlfriend just tried it on once and then we returned it. There's no way it was damaged in the mail since it's just clothes. And there's no way we damaged it at all by trying it on!
Turns out, many others have had this problem as well. I should have done my research before purchasing...
Tip for consumers:
DONT BUY
Hi Edison,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
help@adoreme.com
I am a Victoria's secret fan and questioned if I would find the same quality through an online sight. But I am so glad that I gave adore me a shot. I have purchased two sets so far and both are amazing! They fit true to size and are super sexy. You can't beat the price either which is truly the best part. If your thinking about it, I'd say go for it your going to be pleased with all they have to offer
Hello Dymitria,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
help@adoreme.com
I thought this would be one of those "too good to be true" type of businesses... but on my very first order, everything was well made, attractive, and fit perfectly! I'm generally a L or XL. The bras/panties fit and look amazing. The yoga pants and sports bra I got are so comfortable and fashionable. I ordered a two piece swim suit, and I might order a band size larger in the top next time, but still fit and was, yet again, super cute.
Hi Meghan,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new sets.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
I've brighten sexy lingerie, comfy lounge wear, corsets, everyday bras and panties throughout the past 4-5 years with Adore Me. I've had only a couple of problems. One due to ineffective post office delivery in our small town. The C. S. R from Adore Me credited me for those items without hesitation as well as checking up with me in the days to follow.
Hi Heidi,
Thank you very much for your positive feedback! We love getting feedback from returning customers!
It is truly important for us to know your opinion regarding our products and service. We will make sure to continuously provide you with the most amazing lingerie!
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
I have to let the color grow on me. But overall I loved it and it fit well. I was expecting to return it for another size because 75% of the time mail orders is never exact. However I am well pleased with the sizing. Wished they were more colors to choose from like jade, lavender, or even a dark purple.
Hello,
Thank you so much for your feedback. This insightful information helps us to hear about our products and service directly from the source that matters the most: our customers.
We would like to inform you that your feedback is truly important to us as this kind of information is always taken into consideration in order for us to improve our services.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments and excellent services from AdoreMe.com.
Rest assured that your request has been forwarded to our design department and we hope to cater to your needs in the near future.
Best,
Adore Me
help@adoreme.com
So, my package finally arrived and the bras and panties are much better quality than I expected. The fit is great and the quality is pretty good. It did take a long time to arrive but thankfully customer service made that right with me. I will order from this company again.
Hi Khrys,
Thank you so much for your kind words. Our goal is to provide our clients with excellent, flattering lingerie each time they shop with us. We are so sorry that your first experience was not perfect. We are glad, though, that we could provide a resolution.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Unbelievable! I ordered from this company over a month and a half ago and still have no product! Maybe the items are good quality, I could not tell you, but if this is the wait just to receive them, it is absolutely not worth it.
Reasonable price with the vip membership.
I have a hard time finding bras that fit well and are comfortable but adore me is perfect at that!
Been using them ever since 2021 around October time.
I had an issue with one bra breaking in the middle where the two cups meet and they replaced it with any one item I wanted from the store!
After over a month, I still have not received my order, and was finally contacted about it for the first time yesterday. Every time I have talked to anyone from their customer service, they've all been very short with me and unhelpful! I will definitely not be ordering from them again.
Hello Bethany,
Thank you for reviewing Adore Me.
We are sorry to hear that you have not received your order! We deeply apologize for the inconvenience and hope you understand that occasionally a shipment may be delayed due to circumstances beyond our control. Unfortunately the package was undeliverable, probably due to an address error, and it was sent back to our warehouse from where it will be re-sent to you.
That being said, we apologize for the dissatisfying customer service you received and we assure you we intend to investigate this issue.
Please do not hesitate to contact us any further queries.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com
I stopped receiving the monthly emails to pick my items, but they were sure to continue charging me. Of course, once I realized what was going on and called them they didn't want to refund anything. Very inconsistent sizing, ordered over and over trying to find the right size only to realize that they are all sized slightly differently. I have a collection of things that don't fit and finally got some of the money back. Not a good program at all!
Hi Catina,
Thank you for your review.
We are terribly sorry to hear you had such an unpleasant experience.
Please note that you can always set your email preferences from your account, under ' Notifications'
Moreover, in order to request a refund for store credit older than 30 days, customers are welcome to contact our Claims Department at claims@adoreme.com.
That being said, we apologize for any inconvenience we may have caused you.
Please let us know if there is anything else we can help you with.
Best,
Adore Me
help@adoreme.com
I never thought I would find a bra that was so pretty, and yet comfortable enough to wear all day without taking it off as soon as I got home! It really slims my figure, too! I will be buying more! Thank you!
Hi Denise,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
Impossible to reach on phone, do not respond to email or Facebook messages. What kind of company treats its customers this way? All I want to do is inquire about changing shipping (to something faster).
Will cancel VIP membership as soon as possible.
Hello David,
We deeply apologize for the inconvenience caused by the difficulty in reaching our customer service. We have been faced with an unprecedented number of requests that has caused extended hold times and delays in response.
We apologize for the inconvenience caused. Please let us know if there is anything we can do for you at this time.
Best,
Adore Me
help@adoreme.com
This set was for my daughter, and she was absolutely in love with it. I will be
Making other purchases for her since she is so excited to have matching undies!
Thank you for this kind of offering onlin at such affordable prices!
Hello Bernardita,
Thank you for your review. We are so happy to hear that your daughter enjoyed the set.
Did you know we launch a new collection during the first week of each month? Check in soon for more great sets!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
help@adoreme.com
www.adoreme.com
I was skeptical, but Adore Me has satisfied my every purchase. The quality is great and the sizing has been perfect. I've found it really fun to order from here. The styles vary and fit every mood you may be in! Highly recommend.
As a borderline plus-sized woman, I was always hesitant about lingerie, but not only do I love the style, I also felt super comfortable and super confident wearing it. It's easy to eat on and off and adjustable, so extra bonus points there.
Hello Clair,
Thank you for your lovely review.
We are delighted that all the styles were perfect and well-fitting. Our goal is exactly that to make you feel beautiful. We look forward to share our upcoming designs with you soon.
XO,
Adore Me
I was skeptical about joining at first and never have bough lingerie in store let alone online. But the piece that I got was lovely! It fit me just right. Im small up top and also pretty tall and got a small and it fit me good. My boyfriend loved it. Ordered another one also. Havent tried the bras or anything else but I plan too! Shipping was fast and easy. Members get it free which I love. Also very easy to skip the months you dont want to pay. And if you forget then it goes to a credit which you can use later on so whats not to love?
Hi, Kim! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
Very reasonable prices, variety of sizes, and free shipping! The items are true to size, and the bras have proven to be supportive as well as comfy. I am glad this company appreciates curves. Adore Me has given me a new sexy self.
Hi Sonya,
Thank you so much for your kind words. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
help@adoreme.com
www.adoreme.com
I paid extra for expedited shipping and the items were late, not very good quality, and I never did get my refund from an item I sent back in a previous order. Every single time I order there's some "unexpected delay" for it to ship which I could understand once or twice but not with every order. Id love a shipping refund since you all didn't honor the shipping time frame by any reasonable number of days.
Hello Elizabeth,
Thank you for taking your time to review us! We always appreciate customers who let us know when things aren't right and at this time, we can only apologize that we were not able to assist you immediately. I would like you to know that your concern has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com
They get your credit card and illegally charge your account for monthly "subscription " fees you never signed up for.
I bought one set of lingerie from them for $39.95. I cancelled my account, and four months later, have received no refund and have repeatedly been told they cannot refund my "forfeited store credit". Today I just saw they billed my credit card account AGAIN... after I cancelled.
This amount now equals over hundreds dollars for which I have received neither goods not services.
Do yourself a favor, if you want to look hot and get ripped off by shady business practices... join a gym.
Hello,
We are sorry to hear you had an unpleasant experience.
It appears there has been a misunderstanding. The VIP membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime within 12 months! We send reminder emails, but customers are welcome to make use of our no-questions-asked 30 day refund policy: http://askadoreme.com.
In order to be eligible for a refund of store credit beyond 30 days, you must send an email to our claims department at claims@adoreme.com explaining the case and why you were not able to request a refund within our 30 day limit.
Please note that, after the membership is cancelled, there are no further charges for store credit. If you have been charged it means your membership was still active. To unsubscribe, please visit our online helpdesk: www.adoreme.com/helpdesk.
That being said, we apologize for any inconvenience we may have caused you. Let us know if there is anything else we can do for you.
Best,
Adore Me
help@adoreme.com
Stay far away from this site! Sizes are all wrong (even when using their own calculator). I figured it was their calculator, the items were sure to fit. I'm now out $60 because their calculator was wrong and they don't have the item in a bigger size. They may say you can exchange final sale items for same item in a bigger size if they don't fit, but they're pretty much always out of them. So really, you can't. They don't usually keep the same things in stock so once they're out their out and if yours don't fit you're SOL. Also the customer service lady was very rude. I don't usually buy things online because you can't try them on. I'm now stuck with something that doesn't fit and out $60 because they can't keep items in stock. You can't even return and pay a restocking fee (which I've always been against but it'd be better than these sitting around and being out the full amount). The guarantees are just there to make you feel safe and fool you into buying from them. Bunch or garbage.
Hello Teresa,
Thank you for reviewing Adore Me.
We are sorry to hear that you did not enjoy your brand new sets completely!
Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. While the vast majority of our shoppers find our lingerie to fit true-to-size, we understand that shopping online for intimates can be tricky. Our lingerie is made from a variety of materials including lace, silk, satin, mesh, elastic therefore the fit is slightly different per style and we encourage you to direct any sizing questions to customer service via email, phone or chat to ensure the set will fit right.
That being said, we do understand the issue you brought up. Please provide your order number in a private message and we will assign your case to a manager in the customer service team, who will be happy to offer you a solution.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com
Return policy is not acceptable, if one item doesn't fit i don't understand why you have to send back the whole set. Also some of the bras ride up in the arm pit and it seems as that the sizes are not the same as other sets.
Hi Stacy,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter will go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with even expanded and more improved products and services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
Do not buy from them! I had placed an order and received the wrong sized bra. After trying to call them 3 times and being placed on hold for over 40 mins, no one answered. I messaged them through their website and FB messenger and have not received any response. It's unfortunate I paid for an item I cannot use and since it was an error on their part I have no way to resolve it.
Hello Jennifer,
Thank you for reviewing us!
We deeply apologize for the inconvenience caused by the difficulty in reaching our customer service.
We have been faced with an unprecedented number of calls that have caused extended hold times. Even so, we always do our best to reply to and assist all of our customers in a timely manner. It's our constant goal to further improve all areas of our services, which includes customer service response time.
After taking a look into your account to gain some further insight into how we may assist you at this time, we could see that you have already been contacted by our customer care representatives, and you were provided with a resolution for your concerns on ticket #3960606
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
help@adoreme.com
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hi Angela,
We really appreciate you taking the time to share your feedback and being so open with us. However, sorry to hear that some of the sets you like are out of stock. We bring back those popular styles and launch a brand-new collection on the first of every month!
Rest assured that your feedback has been forwarded to our design department. Through that, we will be able to respond with expanded and improved products.
Do reach out to us for any suggestions or queries.
XO,
Adore Me
help@adoreme.com