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Adore Me has a rating of 4.2 stars from 12,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
Return policy is not acceptable, if one item doesn't fit i don't understand why you have to send back the whole set. Also some of the bras ride up in the arm pit and it seems as that the sizes are not the same as other sets.
I ordered an elite box from adore me a few months back. When I got the box most the items were made cheaply and didn't really fit right. So I returned all the items the next day I got them. Just yesterday I received an email saying that 2 items were missing. Which I knew was not correct, so I called the customer support number and explained I would not be paying for those because everything was in that box. She proceeded to tell me that she looked up my package and said everything was in the box but they received it a day late and that's why they put those 2 items as missing. Sure I would understand a late fee if I didn't return the package by the date they said it needed to be in the mail. But it wasn't late on my part. And saying that items were missing and charging me 80 dollars for items they knew were there is not okay. I've bought underwear from them before and those were good quality but this website is a complete joke. Save your time and shop somewhere else.
Hello Dharma.
Thank you for reaching out to us, and I appreciate the opportunity to address your concerns regarding the Elite box return.
I understand the frustration caused by the charge you received, and I apologize for any confusion. After thoroughly reviewing the situation, I discovered that there was an error in our system, incorrectly marking some items as missing due to a delay in the return.
I want to assure you that I've rectified this mistake, and you won't be charged for the missing sets. Your satisfaction is our priority, and we want to make sure this issue is resolved to your satisfaction.
I appreciate your understanding and patience throughout this process. If there's anything else you'd like to discuss or if you have additional questions, please feel free to reply to this email or contact our customer support number.
Thank you for bringing this to our attention, and we appreciate your continued support.
Best regards,
Lots of choices for all shapes and sizes, good quality products, soft comfortable fabrics that make you feel gorgeous and sexy. I tried one set to test the quality and am now a vip member re building my underwear wardrobe throwing out old worn out sets with each new set that comes in. I love that you get a free set occasionally and so many fun colors and styles
Hi Judith,
We really appreciate you taking the time out to share your detailed experience with us. We look forward to serving you again in the future.
I'm top heavy so it's always been hard to find a good bra. I had to choose between support or comfort. I finally got both with my bra from Adore Me. Didn't think it was possible. I'm mad when I think about all the money I threw away on expensive bras in the past.
Hello Sula,
Thank you for your awesome review.
We are pleased to hear that you no longer have to compromise between support and comfort. Our designers have designed the plus sized bras with extra care so that the end result is not only gorgeous but highly supportive. We are overjoyed that you feel comfortable in the lingerie you own.
We look forward to sharing our upcoming designs with you.
XO,
Adore Me
Ordered several sets. Products are definitely overpriced for what you receive from quality and design vs. price. Also received the shipment with the outside package unsealed. Luckily only one item was missing. I notified the company and they basically ignored my issue. Why would you not replace the missing item? The items were ordered as sets...replace the missing item and fulfill the order. A $5 store credit is not a satisfactory solution to a problem that you created.
As discussed previously, they did not care to resolve the issue that they created.
Tried something new.
It was hard to tell the style and quality from the pictures on the internet, but they looked interesting and had others who had ordered from Adore Me.
Hi Kristina,
Thank you for your feedback! We are very sorry for any inconvenience the shipping of your product may have caused.
Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, therefore I'll be sure to forward your review to the relevant team, so they can look into this matter. Upon further investigation,
I could see that you have been assisted by our customer service representatives and you were issued a coupon to replace your set. Let us know if there is anything further we may do to help.
Best regards,
Adore Me
help@adoreme.com.
I was nervous at first but have heard great things about the brand, I am very small and normally have a hard time finding underwear that fits me comfortably and flattering, but I bought over 10 different styles & colors of panties and each one so far has been a perfect fit and look!
"Thank you so much for your kind words and perfect review, Jayden! Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Kind regards,
Adore Me
help@adoreme.com
I don't know how this has positive reviews at all. After my order never coming I search if this place was a scam and it appeared to be pretty positive. But sure enough now they charge my card monthly for a subscription I never know I signed up for. And of course it says you can request a refund but yeah right that's no where on their site. What a joke of a website. I contacted customer service and they said they can't send me a refund because they already sent out a box of stuff. Stuff I didn't order! I can't even remove my credit card info on it either so I guess I will have to cancel the card. Hope my review at least helps one person. Don't waste your time and energy this close to christmas
Hi Zoey,
Thank you for your feedback! It is truly important for us to know your opinion regarding our products and service.
Just a refresher, when you create an account on our site, you are offered the option to join the Elite Membership in your account or the Pay As You Go one-time purchase option and the VIP membership option.
I took a look at your account and I noticed that on your first order 404676068 on Nov 23,2020, you are subscribed to our membership to avail the First VIP 2 sets for $49.95.
Please note that you're not obligated to purchase every month!
All you need to do visit your Adore Me account to chose if you would like to Shop or Skip and this button available every 1st to 5th of the month.
If you don't/forget to skip, you will be charged $39.95 that becomes store credit that you can use to buy anything on Adore Me. If you don't want to use your store credit, you can simply request a refund, no questions asked!
Remember: As a VIP member, you can easily request a refund if you forget to Shop or Skip by going directly to this [link](https://www.adoreme.com/customer/account/) and selecting the ""Request a Refund” option.
I hope that I have been able to clear up any questions that you had.
Feel free to contact me or anyone else on our support team at any time. We're always here to help you in any way we can.
Best regards,
Adore Me
help@adoreme.com
To be able to find lingerie that will make you feel that your curvy body is completely flawless; you can't put a price to that! But if you did, it would be under $50! The prices, the quality, the design, the variety of sizes- it can't get any better. Now that I'm 33 weeks pregnant, 5'8 and at 212 lbs, I still get to flaunt my curves and bump. As long as nothing changes negatively, I will always keep spreading the word for this site.
Hello Karen,
Thank you so much for your kind words. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
help@adoreme.com
www.adoreme.com
The product fit and seems to be fairly good material. It was okay price wise, but it sat in NJ for 5 days... That was super annoying. Thankfully it DID fit, because there is no way I could have exchanged it in time for Valentine's day. Otherwise, great experience and I will making future purchases with them.
Hello Maria,
Thank you for your valuable feedback.
This information helps us to hear the truth about our products directly from the source that matters the most, you! We will make sure to forward your feeedback both to our warehouse and the carrier so that they can analyse what went wrong and improve the service. Our warehouse is already discussing this problem and the possible solutions as we truly aspire to offer a smooth and enjoyable shopping experience.
Please accept our sincere apologies for all the inconvenience this has caused you.
Kind regards,
Adore Me
I placed order on April 27,2020. They charged my credit card on April 28,2020. He we are on May 10,2020 which is 14 days. I have NEVER received an email regarding the status of my order. When I email to check status, I get an auto reply.
I'm so very disappointed and very dissatisfied with the experience. I've done other subscriptions and never had an issue like this. Not sure if I'll hear from them or not. If I dont receive my stuff in the next few days i will see what the next step will be.
I've always wanted 2 buy sexy sets like this, I just never found any that I loved or even like for that matter. Until now! Love love love this site & their amazing selection & great prices! Great quality pieces & they really do fit true to size. & of course my husband is an enormous fan as well ;)
Hello Angela,
Thank you! We’re so glad to hear that.
We love getting feedback—let us know if you have questions while you’re browsing the site!
XO,
Adore Me
help@adoreme.com
Shipping delays started the issues. Then the package went from UPS to USPS and was lost. Called customer service twice and emailed back and forth and they were no help at all. They just talk in circles instead of trying to find a solution. Ordered items were ok but I would not use them again because of the customer support
Hi Josh,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
I liked the undies I received until I got a charge on my card a month later for $39. I had forgotten I'd signed up for their stupid subscription service to save $10. Luckily they offer a pretty transparent way to refund your money, the cancelation method is a little hidden but I had no issues getting my money back at the end of the day. I just want to buy some darn underwear, I hate that the weird subscription thing has become the norm for many lingerie companies.
Tip for consumers:
Cancel subscription right away if you sign up for the $10 off.
Hi Abigail,
Thanks for taking the time to review us.
We've checked and it seems like you have selected the VIP Membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.
You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works
Please know that you're also welcome to try our Pay-As-You-Go shopping option for standalone, one-time orders, which offers tons of great promos, or our monthly Elite membership with which you can enjoy monthly curated box selections delivered right at your door.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to express their preferences, we will be able to respond with expanded and improved services.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
help@adoreme.com
On two of my orders there has been some sort of issue whether it be an out of stock item or a delay in shipping (outside of their control) but Adore Me has gone above and beyond to ensure shopping with them was a pleasurable experience. The quality of their products is phenomenal and I will be a forever customer.
I dont have a review on the product as it still has not arrived, I am in Canada and so maybe that is the problem? However, we are 11 days past the "scheduled to arrive" by date. I have made several attempts to contact the makers but I keep getting automated "typical answers to questions" the tracking button does nothing other than come to a blank screen. It is very frustrating!
Hello Colleen,
Thank you for contacting us and we are sorry to hear that you didn't receive your package yet.
We usually advise Canadian customers to wait up to 14 business days for their order to arrive, without factoring the time spent in customs.
Unfortunately, we can not account for the time spent going through the international customs and border services. We do apologize for any and all inconvenience this may cause.
If you still have not received your order by the 11th of March, please let us know so we can help you further.
Rest assured that we'll treat this with importance.
We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Should you have any other questions, we would be happy to help.
Best regards,
Adore Me - Eniko
Love the lingerie when it fits right. I'm a 32 DD and the unlined bras don't fit, even if I go up in size. Everything else is lovely, better quality than I would expect for the price. The returns are amazing since they are easy and you get credit right away. I feel very pretty when I wear them :)
Hi Cassandra,
We really appreciate you taking the time out to share your experience with us.
Not to worry, I'll make sure to forward your feedback about the fitting to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
Adore Me has been amazing since I switched to buy them. Usually their shipping is fast and on time, but this time it was a few days late, but I'm saying it was Holiday mailing troubles. Adore Me has amazing bras and panties for awesome value. Though, I never really buy anything full price. I ALWAYS wait until there is a buy one get one free deal, because that makes the price more worth it. I've suggested Adore Me to multiple people, and mentioned if it seems expensive they should wait until a sale. But the quality is fantastic, always recommend!
Hi Remington,
Thank you for taking the time to review us.
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback!
So sorry to hear, however, that the experience you had with the shipping process was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
My first experience was very positive when I took advantage of a promo deal and placed an order to surprise my wife. Not only did everything fit her as expected, but the products were very well made according to her. I will mention that I based size on her VS garments and that was the right choice. I placed a second order of two sets, one set was a thin sleep set of pants and a tank top. This was far more comfortable for her than expected. I really can't say enough good things about our experiences so far. The best I can tell you is that I will place another order soon.
I have been getting Adore Me products for about a year. Overall I'm satisfied. I like the designs and options available to chose from per month. The downside I've had is materials with stretch seem to have little plastic strands break and be seen on the outside of the material.
I like the attractive options in the extended bra sizes.
The visual appeal combined with the large sizes was very important in my choice.
This company tricks you into thinking you're getting a low cost subscription, then charges you $99 extra. The terms are very unclear and their customer service reps are a nightmare to deal with it. Quality of the products was mediocre at best. Save your money and go with another company!
Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that you have an unclear charge. This is indeed concerning and we would like to remedy the situation with an investigation and resolution. Please also accept our sincere apologies for the disappointing service.
Could you please help us out with an order number or account ID number related to this issue so that we can assist further?
We would greatly appreciate it. It would help us greatly to investigate this mishap with our team.
Kind regards,
Adore Me
After a very stressful problem of the order being returned by the post office due to incorrect labeling. (The items were not available for returns) customer service gave me a refund before it arrived to them so I could still get it reordered and not have to wait another week
I decided to try this company based on the latest ad... how ever to my surprise you have to enroll into their VIP program. That is not the biggest problem... If I liked the product, I would continue with no problem! However the will not accept a major credit card, it has to be linked to a checking account. Of course the won't use this on their site, they review complaints before the post. Let the public express true rating!
Don't order anything from this website. They secretly subjected me to a monthly subscription that I wanted no part of. This website is a total scam. Good thing I caught this otherwise who knows how long I would've been charged $40 dollars a month. Also if you wished to cancel you have to call on the phone which is always a hassle. Most certainly will not be ordering from this website any longer.
Hello Shannon,
We are sorry to hear you had an unpleasant experience. However, there appears to have been a misunderstanding.
The subscription is not automatic.the VIP membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime. We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://askadoreme.com.
To unsubscribe, it is not necessary to call. You only need to visit our online helpdesk: www.adoreme.com/helpdesk and follow the instructions.
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
help@adoreme.com
They are so great! Comfy and sexy at the same time! I'm feeling so much more self-confident! In so many sizes, variations and it even arrives in a cute box. Finally, I've got a beautiful set of my favourite colour! And after this I got addicted. I'm VIP member since 2 weeks and actually bought four things. Great offers and friendly customer service! I can just recommend it!
Hi Ina,
Thank you so much for your review- we always love getting feedback from our valued customers!
We are truly happy to hear that you are enjoying our dazzling products and feel confident wearing them. We pay attention to every little detail in order for our customers to have an adorable experience!
We designed the chic box with lots of love so that it feels always like a treat when you receive them.
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
help@adoreme.com
Quick delivery. Took less than the estimated time to arrive. Simple exchange. Returned one of the three items I purchased and immediately got a coupon to purchase a new set (I got the same thing in the correct size, but it seems like you can get any other set.)
The cute styles of swim suits and inclusive sizing.
They were cute and covered enough skin while not making me look frumpy.
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hi Stacy,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter will go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with even expanded and more improved products and services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com