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Adore Me has a rating of 4.2 stars from 12,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
Loved the products. Quality is good and I was able to buy multiple cute matching sets of bras and underwear as well as lingerie! Everything fit me great! I'm an A and a small so I don't need a ton of support so I can't really attest to that... BUT I can say everything I bought looks beautiful on!
I think their customer service might need some work though. It took several days to get a response and the one I got, in my opinion, was kind of a brush off. Other than that... Loved everything!
I placed an order on June 1st and still have not received my order. After waiting for 2 months I request a refund and they charged me 5.95 saying that I refused the order. How did I refuse an order that I've waited 2 months for before even complaining about not receiving it. I was hung up on after being on a hold of 12 minutes, that I was told would only be 3 minutes long. This company does not take personal responsibility, and I will not purchase anything from them and recommend that you go to Dillard's, Victoria secret anywhere but here. Your products through them are guaranteed In store and by delivery.
Hello Quiara,
Thank you for bringing this to our attention. We are terribly sorry to hear you had such an unpleasant experience.
We have looked into this and it appears that, indeed, the order was returned to us unopened. We are certain there must be an shipping error and you should definitely not be charged a restocking fee.
We now confirm that the restocking fee has been waived and the refunded amount should be available in your account in 1-2 business days.
We apologize once again fro the inconvenience this has caused you. Please let us know if there is anything else we can do for you.
Best,
Adore Me
help@adoreme.com
My daughter cant find the right type or size bra i got one just to check on the fit and she loves it... we can't choose there are so many pretty colors and types we love Adore me and are life long loyal customers... Thank you
I am incredibly impressed with the site's ease of use and minimalism. It helps to focus on what's important, the products.:)
I was a bit nervous purchasing apparel like this online, since it means my wife would not be able to try it on for sizing until we had already purchased. But the site was true to it's word with hassle-free returns and exchanges. The bras and panties fit as indicated, but the corsets unfortunately needed to be returned twice for sizing issues, and there was no problem. The credit was added to my account as soon as I filed the request. Allowing us to purchase a replacement while the return was still in the mail.
Hi Andrew,
Thank you so much for your kind words. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
help@adoreme.com
www.adoreme.com
I was so excited to try out Adore Me! There are so many options and great rewards. I am a little frustrated that the bra sizing is so different, but with the free exchange its completely fine! I actually think i'll be able to order the correct size now, knowing how a smaller size fit. Next time I need anything I'll make sure and call.
Adore Me is the best way to buy lingerie. I have found that these bras actually fit better than the ones at any other competitor. Very comfortable, classy, and sexy. I have purchased three sets and love them! I will be buying more in the future.
Hello Lisa,
Thanks for letting us know!
Did you know you could earn store credit for recommending Adore Me to your friends? Just share the unique link in your showroom and get $15 each time a new friend places an order!
Let us know if you have any questions! We’re always here to help.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
help@adoreme.com
www.adoreme.com
I don't have a typical body, if you will. I have small boobs, a wide rib cage, so it's difficult to find bras that fit nice and that are also comfortable. I've loved all my purchases. They look great and feel wonderful.
Hi Megan,
Thank you!
We’re so glad to hear that.
We love getting feedback—let us know if you have questions while you’re browsing the site!
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
This is my third order with the company. The first one was a horrible experience and u should have learned my lesson, but I gave them a second chance and they actually delivered. Now I placed my third order and it has been processing for two weeks. I have emailed customer service twice with no response and I have called multiple times staying on hold for 10 minutes and then being hung up on. I think it might be time to contact the federal trade commission.
* Adore Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Geoff,
Thank you for writing this review!
We are however very sorry to hear that you had such an unfortunate experience with the shipping of your order, as it is never our intention to create inconveniences for our customers and we do try our best to always assure the delivery time stated on our website.
This is why, we deeply regret the bad experience this has caused you. We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
In the meantime, I am happy to see that you have been in contact with our customer relationship specialists and you were provided a resolution for this unfortunate shipping occurrence. Moreover, we are glad to see that your order has been shipped from our warehouse and it’s currently being delivered.
We appreciate your patience and understanding in this matter.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
help@adoreme.com
I ordered a small and it fit really well. Nothing was squeezing my body out of proportion, although the bra cups were a tad too small (so it showed some goodies prematurely), but not a big deal. Overall, this set was great--really high quality and sexy!
Hi Cece,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your flirty lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
I adored my newest sets of lingerie. Both fit exquisitely and are both really unique looking. Havent seen anything like them in stores, so-Im Happy! Its a win win when your husband wants them off as much as you want them on!
Hello Aida,
Thank you so much for your kind words. Our goal is to provide customers with excellent, flattering lingerie each time they shop with us, as well as spectacular service. We are thrilled to hear about your husband's appreciation. THe compliment of a man is always welcome.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you again!
Best,
Adore Me
I enjoy ordering undergarments online.
The quality is not that good.
I DO NOT like looking at half naked, fat women.
I was fat once and did something about my appearance and I don't want to be brainwashed into thinking it's okay.
There are women that need the various sizes and that's understood. I don't need to see them.
For this reason alone, I will leave their platform.
Like VS wanted to start showing male bodied models in women's underwear and how did that work out for them?
Hello Chelle,
Thank you for your recent product review. This information helps us to hear the truth about our products directly from the source that matters the most, you!
I am terribly sorry to hear that the product you just received was not a perfect one. This is not the type of item we want you to receive or remain "stuck" with. Therefore, I am happy to remind you about our free exchanges and hassle-free returns.
To learn more about how to process an exchange or return, all you need to do is to access this link: https://help.adoreme.com/hc/en-us/articles/115003474328-What-s-your-free-exchange-policy-
We retain this policy to help ensure you consistently receive good quality and properly fitting garments from Adore Me.
Hope this helps!
Best regards,
I have asked to only see items in my size. In an era of "Inclusiveness" that does not include my money. I find them unattractive and a turn off to my shopping experience.
It has great fit. And the material is soft and I love how it stretches with me. When I move. It is a tad pricey but it's worth the money. I order from them at least once a month too every two weeks sometimes. I will put a whole bunch in my cart then when I get paid I will delete out what I dont want. I have enough right now I could wear one set every day for the next 3 weeks and not repeat the same set twice.
Hello Spring,
Thank you for the 5-star review.
We are delighted to hear that you had a repeatedly adorable shopping experience. It was our pleasure to share the gorgeous selection we have carefully designed for your satisfaction.
Don't forget we have brand new items at the beginnig of each month!
XO,
Adore Me
Selection was easy to sort through, esp after selecting my size so I could see what they had in stock. Purchase arrived quickly in a lovely box, which added to the presentation of the merchandise, and item was obviously of good quality.
Hello Khrystyana,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
This company does not have quality control. My experience was incomplete orders, charges for "damaged" product that I never even tried on. When there was an easy solution they took the most difficult approach and didn't solve the problem. On and on!
Tip for consumers:
Don't do business with this company unless you are okay with wasting your money.
Products used:
Panties and night gown.
Hi Marsha,
Thank you for taking the time to write this review.
We apologize for the confusion regarding your return receipt. Please note that our warehouse will expect these sets in their new, unworn, unwashed, and undamaged condition to prevent penalty charges.
For this reason, all returned items go through a thorough sanitary inspection when received in our warehouse. If your return did not pass the standard quality control, the set will be tag as "Dirty" or "Damaged". But it doesn't mean that the sets are damage. Please understand that as a lingerie company, we place great importance on the sanitary aspect of our services & products.
After initiating the further review, I noticed that you have contacted us and assisted you with all your concern and refund as well.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com
Their return process is horrible. I have been waiting to be refunded for several returns for 2 1/2 months now. They received the items. I have proof from the return tracking numbers. The were received within their return time limit in new condition with tags still attached. I get nothing but the run around from them. This week I got charged a $5.95 restocking fee for 1 item, but no funds returned to me for the item. Awful customer service. Awful practices. A rip off. I will never purchase from them again.
Hi Jenn,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
help@adoreme.com
I have made several orders with Adore Me. My items arrive quickly, which is a plus. Moreover, each order is better than the last. I love the fit, comfort, style, and how I feel. Can't wait to get my next black box!
Hello Tiffany,
Thanks for letting us know!
Did you know you could earn store credit for recommending Adore Me to your friends? Just share the unique link in your showroom and get $15 each time a new friend places an order!
Let us know if you have any questions! We’re always here to help.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
help@adoreme.com
www.adoreme.com
Always fast shipping, & everything I have received so far has fit well & been comfortable. I actually just turned one of my co-workers on to this site last night, so she can shop for something nice to wear on Valentine's day!:-)
Hi Amanda,
Thanks for letting us know!
Did you know you could earn store credit for recommending Adore Me to your friends? Just share the unique link in your showroom and get $15 each time a new friend places an order!
Let us know if you have any questions! We’re always here to help.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
help@adoreme.com
www.adoreme.com
I recently ordered a large order and had a ton of store credit since I didn't purchase at all while pregnant. Cancelled with no explanation. I reorder, inconvenient as the sale had ended, but placed another several hundred dollar order. Cancelled within two days with no reason. Im wanting a refund of my store credit and to cancel my membership.
Hi Katie,
Thank you for taking the time for the review!
We are very sorry to hear that our services did not meet up with your expectations. We appreciate all the feedback received, therefore let me inform you that I already sent yours to the relevant team for it to be reviewed and taken into consideration.
Furthermore, I would be happy to assist you with this issue and provide a suitable solution, however, I will need your order number to do so. Unfortunately, we are unable to identify your account through this application.
I am sorry that I was not able to assist you immediately.
We look forward to hearing from you. Please let us know if there is anything further, we may do to help, we are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com.
I had never heard of Adore Me till I was browsing Pintrest one day, thought I'd give it a try and fell in love. Recommended to all my friends and sisters! Perfect fit, made great and just what I was looking for!
The products are okay, not great. There's a lot of inconsistencies if you buy the same thing at two different times. The quality isn't all there, buts not horrible. Mostly it just doesn't seem worth it, but I don't regret trying it.
Hi Cali,
Thanks for taking the time to write this review.
We really appreciate you being so open with us about the products you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and improved products.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from Adore Me. You may always send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
help@adoreme.com
After cancelling my first order, I was shocked to learn that you lose your first order deals. As I tried to navigate around this problem I also discovered I could not remove my credit card information from my account nor could I find any way to delete my account. These features should be included without saying in any modern day online-store.
Hi J,
Thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart.
However, please note that the First VIP set for $24.95 is automatically discounted on the first order. Since you have canceled it can no longer available on the second purchase.
Though we value you and we only want to help you the best we can. Please reach us through call chat or email and we will be glad to offer you a solution that makes you smile, also to assist you with removing your card details.
Kind regards,
Adore Me
help@adoreme.com
I have received one bra and one bathing suit with deodorant stains which I commented on upon returning, so I sincerely doubt they are performing a thorough inspection before sending items out.
In addition, I have been charged TWICE now for a "dirty/damaged" item with no evidence or even explanation of how the item was damaged, in spite of multiple emails to them. They explained that the nature of their merchandise required a high standard of cleanliness. The last one was after I had canceled my subscription and I never even tried this item on - I would hate to think they would charge $20 out of spite for one measly subscription but... putting that out there.
Hi Leah,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
help@adoreme.com
Customer support was amazing. Cup size was smaller than expected. Completed the return process in the app (can do the same online, I assume) and got a shipped notification the next day. I just printed the label and dropped it off at my UPS store. No complaints and excellent products with great design.
Hi Luci! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future. Don't forget that we’re always here if you need us.
I placed an order on January 14. I have yet to receive anything. At this point is still processing. When you try to call no one answers. They have no problem processing the payment. That goes on your charge right away. Never had this much trouble with any other company. This is my first time buying and I will never buy again.
Hello Melaney,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with the shipping of your order.
It is not our intention to create inconveniences for our customers while ordering and we truly understand how important it is for you to not only receive quality products, but also have them processed and delivered in a timely manner. Please be advised that after an order is placed it's first processed in the warehouse before being shipped and this phase normally takes 1-2 business days.
We deeply apologize for the delay in processing, we are aware of the issue you’ve encountered and we are diligently working on eliminating this problem, so we may be able to ship all orders as soon as possible.
Furthermore, to address your concerns and be able to help you in the best way possible, we kindly ask you to contact us at help@adoreme.com. You can also send us a private message here with your email address or order number, for us to further investigate and take action on this unfortunate situation.
We are looking forward to hearing from you as we want to help you as quick as we can.
Best,
Adore Me
It seems that timely delivery isn't on your list. The last couple of orders I've gotten have taken two plus weeks to get to me. Your product has been awesome the fit and comfort is been well. I wish you had more plus sizes option. If I don't get it right when it comes out I'm out of luck for my size.
Hello Christopher,
Thank you for your valuable feedback.
This information helps us to hear the truth about our products directly from the source that matters the most, you! We will make sure to forward your feeedback both to our warehouse and the carrier so that they can analyse what went wrong and improve the service. Our warehouse is already discussing this problem and the possible solutions as we truly aspire to offer a smooth and enjoyable shopping experience.
We assure you that we do not take this lightly, and to express our apology in more than just words we have applied $10 worth of store credit to your account so that it can cover the price of a guaranteed express shipping in case of a future order.
Please accept our sincere apologies for all the inconvenience this has caused you.
Kind regards,
Adore Me
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hello Carly,
Thank you for your review.
We are glad to hear you are satisfied with the products. Regarding customer service, we appreciate your feedback!
We have a brand new collection on the website each month; check in soon for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com