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Adore Me has a rating of 4.2 stars from 12,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
My husband works overseas, and we just had a baby so I wanted an underwear and bra set that was sexy and comfortable to help us get back on the band wagon. I absolutely love the choice I made. It was very comfortable, nice materials, and it made me feel sexier than I have in months. I will definitely be purchasing from here again.
I have been an Adore Me member for approximately 10 years. Customer service has never been great however it's become absent as of recently. I ordered items over a month ago which I never received. There was no rep to answer on the phone, my email was never responded to nor my social media message. I made the decision to cancel my membership today.
Hello Rebecca,
Thank you for reviewing us!
We deeply apologize for the inconvenience caused by the difficulty in reaching our customer service. We have been faced with an unprecedented number of calls that has caused extended hold times.
Even so, we always do our best to reply to and assist all of our customers in a timely manner. Don't worry, it's our constant goal to further improve all areas of our services, which includes customers service response time.
After taking a look into your account to gain some further insight into how we may assist you at this time, we could see that you have already been contacted by our customer care representatives and you were provided with a resolution for your concerns.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
help@adoreme.com
Wearing the adore me items I have purchased has made my attitude feel good even when know ones. It just make me happy and that is what counts. I love everything I have gotten so far! The black one is my favorite new bra! My hubby like too! I can't wait to lose in more dress size so I can buy more! Thank you
I had a credit on my adore me account which one day just disappeared. When I contacted them they said that they gonna send me e-gift card which I'm waiting for more then 2 years already! Every time I call them I'm hearing the same thing "we promise you gonna receive it in 1-2 business days". I never do... The worst customer service! I'm
getting to the point I'm gonna report them for stealing my money!
Hi Yulia,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and help you further.
If there is anything else you need help with, please let us know. We're here to assist.
Best,
Adore Me
help@adoreme.com
I have purchased 6 sets of lingerie in the last month and love them. I am a plus sized girl and it is hard to find pretty lingerie in stores, so this site is great. I will say though that some of the panties run small, so that was kind of a bummer. But not enough of a reason for me to stop buying from the site. Think I'll go see what's new right now... Lol!
I ordered a few sets and panties as part of my first order. One set didn't fit so I replaced it with something completely different and it fits amazing. I also love the color choices available. I'm beefing up this side of my wardrobe and think I've found the perfect fit. The exchange was simple and fast. Looking forward to more!
I got the first box in March, tried the items on, kept two and sent four back. The second box has already been shipped, and today I received a notice that my half of my returns were dirty/damaged and I would be charged $40 (half the price of the items) as a consequence.
They weren't dirty.
There's no way to fight the charges. There's no prior warning what is considered "dirty" (including a stray hair, or "a smell" which—hard to disprove), they only define it in the email where they charge you. And only after the second box is on its way.
Do not get their elite box, or anything where you are interacting with returns. I've been waiting on their help line to cancel my subscription.
Hi Kori,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the matter.
Rest assured that this won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
Same as everyone else. Bought a relatively nice set of lingerie and was fairly impressed. But NOT worth the $40 a month they take out of my bank account each month. Tried the 1800 number AND the help email with no response. I guess I'll have to cancel my card/contact my bank to assist in getting this handled. DO. NOT. BUY.
Hi Kayla,
Thank you for your review. We are glad to hear you enjoyed your purchase.
In regards to the VIP Membership, this is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. How it works: http://www.adoreme.com/how_it_works
We apologize for any inconvenience this confusion may have caused, and for the fact that you were not able to reach our customer service team. We assure you that we work constantly to ensure shoppers have access to this information and quick answers from customer service. Please do not hesitate to contact us with any further queries.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com
Shipping is not at all timely to say the least. Orders are places, stuff ships, and then I get emails that the stuff is out of stock and have to re order something else. I get things in to fit based on Adore Me web site and they don't fit. Not another return… credit, re order and Wait weeks again for something else we hope fits.
Product quality. Awesome, when it fits… perfect.
Getting it here quickly… sucks.
Hi,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved products and services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
Simply beautiful and comfortable, I'm a 3D size in bra, but my weight is 150 pounds, and it was very difficult to find something that fit me and make me look sexy at the same time. And Adore did it! This is fabulous!
Thank you
Hi Adriana,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
help@adoreme.com
www.adoreme.com
I've shopped at Adore Me for years and I love their products. But lately their service has gone completely downhill. I've been trying to get one set for over a month. I've ordered it about 10 times and it has never been shipped and its continuously cancelled. Each time I speak to a rep, they assure me that it will get sent out but I have yet to receive anything, and that is with purchasing expedited shipping. Nothing seems to be happening. I've over it and very close to cancelling my subscription at this point.
Hi Ashley,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
This was my first buy from Adore Me. I got this set because it's the one that caught my boyfriend's eye. I have never bought an unlined bra before, but I'm so glad he pushed for it. This set is so incredibly comfortable and sexy.
Usually I have to try bras on to make sure they fit well. I recently was fitted properly for a bra and the bras here are definitely true to size! This was my first order and o totally am addicted! Thanks Adore Me, I'm hooked!
Hi Meredith,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
Products did not fit well even though they were the right size and I tried three different sets. Then when I returned all of them they only gave me partial credit and said a set was missing. I sent back all three sets so if one was missing it must have gotten lost when opened at their facility.
Hello Samantha,
Thank you for taking your time to review us! We always appreciate customers who let us know when things aren't right and at this time, we can only apologize that we were not able to assist you immediately. I would like you to know that your concern has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com
They require you to become a paid monthly subscriber in order to purchase their products. You also cannot easily cancel subscription and they build it in so its easy to miss that you'll be charged every month until you go through the cancellation process. Horrible
Hi Holly,
Thank you for the review, we apologize for any confusion!
It sounds like you joined our VIP Membership with your first order and did not shop or skip the month by the fifth of the month.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://adoreme.com/charges.
Please note that you can cancel your membership by either contacting our Customer Service Team or checking our HelpDesk.
https://help.adoreme.com/hc/en-us/articles/235969288-How-do-I-cancel-my-VIP-Membership-
We try to be as transparent as possible.
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
help@adoreme.com
I never received my August box says it was delivered a few days b4 my September one. Was charged for all items anyway. Sometimes my boxes come late as well or not at all! But the products I am happy with when I receive them!
Hi Ben,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
First time buying from this site. Can say that I'm pleasantly surprised by the quality of everything. As well as one of the few sites that have my size. Being a plus size woman with a big bust is a curse when it comes to bra shopping. First purchase was the 5 for $20 panties deal. Love every one of them. Then bought a shirt bra and panties set. The bra is comfy, soft and I can't wait to wear it when I go out. Love this site! I'll be buying more in the future.
Hi Lauren,
Thank you for your review! We understand how important is for our customers to receive the best products with an awesome fit at an affordable price!
Rest assured that we will forward your feedback to the most appropriate department in order for you to have an amazing experience with us!
Best,
Adore Me,
help@adoreme.com
I've been using Adore Me for 3 years as a VIP subscriber and I love it. I purchase my first one a few months before my wedding and decided to get them all from them. Returns are done promptly and easily and you can exchange your size and color with no obstacles. They keep money as credit if you authorize debt by don't make a purchase and refund you if you request so, all without issues via their app. They have variety of colors and sizes and quality! I love my Adore Me pieces so much I started buying even the day to day pieces from them cause they last so much more than my regular store findings. Worth the price. The only thing I wish is that there were more cotton underwear available. Cotton is so much better for the health of private parts!
I am a VIP member and i was happy with their products. Unfortunately I had to request a refund on my VIP charge. It's very ridiculous how they claim they have hassle free refunds. It's been almost a month and i have not gotten my money back. I did everything they told me I called my bank and nothing was done. I call the customer service # and i get no help. They tell me the same thing every time I call that I'll receive an email 3/5 business days. They are quick to take out money but have poor customer service when we need their help. I have taken this to social media and it looks like I am not the only one who's been robbed of from this company. I also reported to better businesses bureau. This is unacceptable and such a shame because I did love their products. I've asked them to cancel my VIP because of the horrible service but they refused to do so as well. I'm pretty sure they will just delete this review
There have been a few recent instances where i complete and submit my order, to have it in "processing" for 1-2 weeks, only to receive a message stating that an item from my order is not actually available in my size, and please accept an apology and coupon code to replace the item. So then I replace the item, which takes another 2-3 weeks to get to me. I've got no complaints once an item reaches me. Overall I'm satisfied with the fit and quality. If I'm not a fan of a particular item, the exchange process is super easy :) That being said, teh extended waiting periods kill the excitement of getting something new...
Hello Amira,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
I hope you have a wonderful day!
They advertise that they are a Canadian online but charge in American... The quality of the products are terrible and extremely cheap and when I tried to return my item then they made me pay more money. Terrible service. Will never order from them again!
I really enjoy the products I have ordered from Adore me and have recommended to so many people. Now that its a B corp it makes me feel even better about ordering from there. Keep it up - you all are awesome!
This company is a complete scam. They say your credits don't expire but after 1 year they cash them into an "e-gift card" that they NEVER send to your email. I have talked to someone weekly for over a month to get my money and it still NEVER comes. There is apparently no supervisors and I can't talk to the department that actually sends the gift cards. Please beware before signing up for their monthly credit!
Hi Tracy,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and best assist you.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
help@adoreme.com
I've always had so much trouble finding bras in my size in general, let alone pretty. I was skeptical at first but since the first set i bought would be at a reduced price i decided to try it out. The bra fit perfectly and the set looks great! I will definitely shop here again.
I've recommended this site to a number of family members and friends. The products are both pretty, functional and high quality. As a plus size woman I can attest to the great fit. Thanks Adore Me for helping me feel beautiful!
Hi Dana,
Thanks for the review!
Did you know you could earn store credit by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hi Shelby,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
help@adoreme.com