Adore Me has a rating of 4.2 stars from 12,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
Took way too long to come and never got any coupons or discount codes for purchasing anything.
I thought that they would have a lot more options and perks than they do
I thought the quality looked really well until I realized that it is all made cheap
Bought some items. Love the short pj set other things sent were a big miss.
Thought i would try it out looking for reasonabley priced under garments
Fit was good and style was cute
Hi Sue,
Thank you so much for taking the time to review us.
Your feedback and ideas about our product give us the direction for where our new features should go! We hope to implement more options that meet our customers' needs.
Feel free to let us know by email if you need help with anything else. We're always happy to assist!
Best wishes,
Adore Me
help@adoreme.com
My package was never delivered even though USPS claimed that they did! I called the customer service representative was amazing not only did he listen he gave me credit and I was able to reorder everything again!
Amazing!!!
They have the best quality bras and panties with affordable prices!
I love the fit very comfortable and the prices are affordable!
I always look forward to the box of the month sharing this with my loved one and having new things to wear!
This was a Christmas gift were the best ideas my husband has ever had
Most of the FedEx having credible fabrics they fit really well and her price just like anything else not overpriced.
I asked for items that had padding in the cup area and lingerie items. I received several unlined items, if they had lining, there was no padding. I also received a lot of pajamas. Not lingerie that I had requested, pajamas. I also had several items on my wish lists and was never sent anything similar.
I wanted to try some new lingerie out that i might not be able to find on my own normally. The items sent weren’t that unique, sadly and weren’t what I ask for.
Hi Sara,
Thank you for taking your time to review us!
We are very sorry to hear you had such an unpleasant experience with your Elite membership.
This is absolutely not the kind of experience we would want you to have, as this program is optional and you're only paying for the sets you keep.
After further looking into this matter, it appears that you were already unsubscribed you from our Elite membership.
Please let us know by email if there is anything else we may do to help.
Best regards,
help@adoreme.com
Most everything I have been sent I have loved, even the stuff I looked at and thought I don't think so! Looked great once I tried it on. I have been pleasantly surprised by how much I like the stuff. Even the stuff thst isn't right for me seems to still be great quality
Looking for something new and sexy to spice up my marriage and boost my confidence
The stuff thst made me feel sexy when I put it on and looked great on my body type.
I didn't want to order monthly but I did enjoy everything I purchased. I was a member for about 3 years, but had more than enough after one year.
Great products and great service. I appreciated the communication that reminded me to skip the month or order. I have used Savage Fenty and it was much more difficult to use and to skip the month. The Adore Me app is great.
I wanted to upgrade my boring underwear and have beautiful items for sexy time!
Products were quality and customer service was excellent! They helped me with my address issues very quick and efficiently, very impressed!
Customer service was excellent and resolved all of my issues!
It was something new to surprise my partner with and I have no regrets.
It was a nice way to surprise my partner and have an exciting change.
Absolutely love every piece I've ever bought, fits my curves perfect! Material is high quality, love everything so far! And so does my partner 🥰
Wanted to try a new lingerie line
For fun 🤩
I bought mediums per the site and what I formally wear. The 2 I bought were tight and not comfortable. I returned but decided I wasn't buying larger in them since I figured they would be too big.
Now the problem… the return process is awful! I couldn't get 2 items that would have been the same price as the other 2. I could only swap one for one. If it was cheaper, then I didn't get the money back, that was the exchange. If I went over since I was getting a 2 piece set, only one piece would be covered and I had to pay for the other piece…. It wasn't for me.
I got my 2 pieces (but would have rather chose something else). The larges in these were big! I didn't want to do the return process again so I kept them. Money down the drain for me.
Explained the return process… but I wasn’t happy with the response.
My husband bought me a gift card
Wanted something cute for bed.
Hello Bridget,
Thank you so much for taking the time to review us.
We apologize for any inconvenience the sizing of our products may have caused.
We will do our best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Kind regards,
The customer service is very friendly. I spoke to them about a possible exchange, but I ended up needing to wear the bra due to time constraints.
The gentleman I spoke with about a possible exchange was fantastic help. I appreciated his kindness.
Pretty, and necessary.
Hi Sheryl,
Thank you for reviewing us!
We are sorry to hear that the bra you received was not a perfect fit for you. We appreciate all the feedback received, so let me inform you that I already sent yours to our Design Department to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com
All of the items I have bought have been great, I love the designs, the variety, the availability of sizing and pushup options. The only thing that is really frustrating is that one can't buy the panties separate from the bra. Sometimes I would like to buy both panty options or just the panty or just the bra, it's frustrating that I have to buy the set. That's the only downer.
The cute designs and the variety.
The cute designs and the variety.
Hi Andrea,
Thank you so much for taking the time to review us.
We apologize for any inconvenience buying our products may have caused.
Don't worry, I will do my best to ensure that the relevant team is aware of your feedback so they can review and implement this option in the future
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Please let us know if there is anything further we may do to help.
We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards
Adore me is a great place to buy lingerie! My husband adores all the sexy lingerie and I love some of the comfortable styles and everyday bras as well!
Easy app. Reliable customer service
Flattering lingeries for all sizes. Photos shows styles in small and plus size models. There are models that actually have a body like me! Thank you Adore Me!
I have ordered many times and I will continue to shop at Adore Me. They are truly the best.
Fixed quickly and efficiently.
All of their products are A+!
I'm finding things I can't find in a store! I can shop from home and returns are easy!
I needed a refresh!
Fun, cute and comfy!
When AdoreMe has a sale, it is usually a good one. Their full-price items are a bit expensive, and the "monthly showroom" feature is deeply annoying, but their size range is great!
It has attractive items in my size range.
Good price, correct size.
Ordered bra in my size 38dd the cup was fine but the band was about 2 sizes to small had to buy extenders. Removed the straps as it was a strapless but had to keep pulling it up.
Was referred
Needed a strapless bra
Hello Sandra,
Thank you so much for taking the time to review us.
We apologize for any inconvenience the sizing of our products may have caused.
We will do our best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Kind regards,
I joined 5 years ago after seeing what a great deal it was - a new set of undergarments for a reasonable price and after buying 5 sets at full price, I would get one free. After the first couple of purchases, and their rise in popularity, the prices became less reasonable and everything seemed to be "on sale". This confused me as the agreement stated the sets had to be at full price. With only the very expensive sets displayed at full price, I inquired and was told that I had to purchase the sets at full price to eventually get the one for free. Still didn't answer my question but okayyy... I was eventually able to complete my end of the deal and as soon as the free set arrived, I cancelled my membership.
I asked how to understand the pricing listed on the app. My agreement was to purchase 5 sets at full price and I would "earn" a free 6th set. With the only "full priced sets" being way out of budget, it seemed a bit extreme to fulfill my agreement. Their response was just that I had to purchase 5 full priced sets in order to earn the free 6th set. Nothing more. No further explanation of how to understand the pricing.
Initally the price was great and the quality was excellent. Then the prices went up and I regretted my decision
Because I wanted AFFORDABLE lingerie that fit me well.
Hello Jennifer,
Thanks for your feedback.
Your review has been forwarded to the relevant teams to be reviewed and taken into consideration.
We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Adore Me
help@adoreme.com
Customer service is top notch! Anytime I have had an issue (very few) customer service was easy to contact, VERY pleasant and easy to deal with. They were quick to resolve my issue. Love the products- sexy and practical and fits perfectly if you follow the measurements they provide. I've been a customer for over 4 years and I've never been disappointed. I would have given 5 stars if there was a way to purchase panties to sets separately. My initial bras always last longer than my panties and at times I would like to replace the ones to sets I've purchased. Luckily there are enough new cute things every month to keep me coming back. Love AM!
Ease of purchase and delivery. They always fit perfectly.
Cute and practical. Lots of sexy options.
The service is horrible. The products are repeated on elite. I got 3 boxes recently and they all had an item that I already owned. I don't need 2 and they wouldn't allow a refund or anything. I could only return it for a new color. Which I also didn't want. I wanted a new option. So i cancelled. I was tired of dealing with getting the same items all the time.
They were nice but never helpful or wouldn’t offer any solution but just apologized. There wasn’t any urgency to help me or give me a refund. This is the 2nd time I’ve tried this company and we met both times with problems. I will not ever renew or buy from again.
They had fun prints and good options of pajamas, style, lingerie etc.
It was always a surprise cause I was on elite. So I never really chose them myself but I liked what they gave me mostly.
Hi Leslie,
Thank you for taking the time to write this review. We are very sorry for the difficulties that you have encountered with your Elite membership.
We'll keep working to prevent this issue from happening as we want to ensure you love the Elite experience.
Feel free to let us know by email if you need help with anything else. We're always happy to assist!
Best wishes,
Adore Me
help@adoreme.com
Elite box too a super long time to arrive this month.
Better prices on some items that had be bought from Victoria Secret
Significant Other loved them
Hello Emmett,
Thanks for sharing your feedback with us. We appreciate it!
Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.
We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com
I purchased two swim suits and very satisfied with fit, price, and quality.
I was subscribed to their elite box subscription where you pay a $20 styling fee that gets credited towards your purchase of anything in the box. There wasn't anything in this last box that I particularly like but as to not have the styling fee go to waste I decided to keep a jogger and tank top set. The pants were too big so there's an option to exchange them which I do for a smaller size. During the check out it showed the joggers at full price but the styling fee was not credited. After contacting customer service I was told that the styling fee would not be applied since I did an "exchange". So in order to not lose the styling fee I would have had to have kept an item that doesn't even fit. Customer service didn't seem to care about this fact so I went ahead and canceled my membership.
Hi Jessica,
Thank you so much for taking the time to review us.
Rest assured that we are following the feedback we are receiving, and we intend to act on it in no time.
Our main goal is for you to have an amazing shopping experience with Adore Me.
If we can help you with anything else, please do not hesitate to shoot us an email. We'll be more than happy to help.
Best regards,
Adore Me
help@adoreme.com
The item was really cute that's what caught my eye but to small so size up
I'm plus size and have really cute options
Hi,
Thank you so much for taking the time to review us.
We apologize for any inconvenience the sizing of our products may have caused.
I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,
Adore Me
help@adoreme.com
The things I have ordered some are not worth the money while others are worth it.
Hello Leslie,
Thanks for sharing your feedback with us. We appreciate it!
Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.
I shared your feedback with the relevant team for review. We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Best,
Adore Me
help@adoreme.com
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hello Heavyn,
Thanks for taking the time to review us.
We want to remind you that at Adore Me, every day, we have various promotions and special offers that you can take advantage of to purchase your favorite sets with exclusive discounts. We invite you to visit our official website and be aware of our official social networks so as not to miss any of these opportunities.
We encourage you to stay up to date with our updates on our official website and social networks, where we'll announce any news related to discounts and promotions.
Please let us know if there is anything further we may do to help. We are more than happy to provide you with any information you might need.
Best regards,
Adore Me
help@adoreme.com