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Adore Me has a rating of 4.2 stars from 12,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great. The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
The one piece swimsuit I bought ran small even though I checked measurements and the second swimsuit didn't fit right. I wanted to return it but I never heard back from the company when I contacted them
They never responded to me about my return
Was supposed to have good sizing
Sizing is difficult at times the carts don't seem to be what matched other sites.
Don’t know saw it on Facebook
For my wife
Hi Trevis,
Thank you so much for taking the time to review us.
We apologize for any inconvenience the sizing of our products may have caused. I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future. We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Plet us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,
Adore Me
help@adoreme.com
Good website, great returns experience, nice product overall.
Web ad, price, sizing, quality
Everything has fit perfect and extremely good quality! Amazing customer service
Great customer service very helpful
So far everything I've bought from there is awesome!
Every step was seamless, from picking out the style, size, color and shipping. Thank you!
Overall, I had a great shopping experience as well as customer service experience when I had to exchange my order for a different size. And the product I received is as exactly shown in the picture and as adorable as shown. Loved it and enjoyed wearing it
Excellent customer service. Got it resolved with one phone call.
Just wanted to try
Pictures were so amazing and wanted to try it out.
… honestly i could deal with the loose stitches in some of the items, especially for the price of a cute set. But about every 3 months or so i would get a $200+ charge from adore me because i "didn't return my items" but one phone call later they would tell me i did return my items and my money would be back in my account. To be fair, i did always get my money back. But i cant afford to just have $200 or more taken out randomly and hope the charge is reversed before my bills autopay. I still wear my items, and if i didn't have to worry about my money being taken, i would still be subscribed to the elite box.
Hello Eli,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect.
Rest assured that we are following the feedback received from our customers and this matter will not go unnoticed, as here we always work on raising to a higher standard all aspects of our products and services.
If we can help you with anything else, please do not hesitate to shoot us an email. We'll be more than happy to help.
Have an adorable day!
Best regards,
Adore Me
help@adoreme.com
I subscribed to adore me elite boxes with the promise I'd only pay 20 bucks,but of course in the fine print theh tell ypu they charge for each individual item you keep, I ended up overdrafted 222 dollars, nice stuff overpriced
Awful honestly
I thought they looked good
They were cute
Hello Faith,
Thanks for contacting us!
Sorry to hear that something might be unclear about how the Elite box works, I'm here to help you clear up this confusion.
First of all, let us apologize for any confusion that may have arisen regarding the costs associated with our Elite Box. I want to clarify that the $10 or $20 Styling Fee does not represent the total cost of the Elite Box.
This is a charge that is made taking into account the service of the stylist that's curating the box, however, if you keep any set, it will be applied as a discount to those sets.
You can confirm this information by clicking on the following link: https://www.adoreme.com/try-adoreme-elite you'll find this information under the videos; the section is titled 'Frequently Asked Questions'.
Also, if you'd like to get a full understanding of how the Elite Box works, you can refer to the following link: https://www.adoreme.com/elite-home-try-on
We apologize if this could cause any inconvenience. We're hard-working to provide the best experience for you.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com
I love my undergarments! It gives me a sensual feeling. I'm more confident, comfortable, and cute on top of that. I love your products so much sometimes I buy my friends and family gifts to see why I love your products in tell them about Adore me ALL THE TIME.
At first it was just a try out. Then I fell deeply in love.
Beauty wasn’t in my eyes. The price was right. Then when it made it to my doorstep in I tried my PRODUCTS ON. ADORE ME WAS SOLD. They can have my buck.
I love the fact that you have bra sets that appear to the plus size community and it's so much easier to shop.
I love how comfortable the bras are from adore me
They fit my cup size so well
We have been nothing but happy with what we have received. Only issue was we ordered the wrong size once and they sent a replacement before ours was even in the mail to return! Excellent.
Looking for an easy way to shop for my wife.
We have chosen a variety of lingerie and swimwear.
My experience with Adore Me has always been positive. Their lingerie is of high quality and at a fair price.
Kept seeing ads for this
The bra was pretty but i still had gapping. My size is between so its been hard to find something that works best for me.
They swapped the first purchase pretty quickly
I thought it was reasonibly priced needed to try something new
I though it was pretty and its usable. Just not perfect fit.
Often feels like anything in my size is thrown into a box. There needs to be a "don't ever send me this" option— I've gotten the cheap-feeling satin robe at least twice and I hate them… got knit boxer shorts last month, not something I have indicated any interest in. My color preferences are blues and greens, and I often get a whole box of mainly black.
Boxes are often late, a couple were lost and replaced. Customer service got the situation fixed, but I wasn’t really sure it was going to happen when I got off the phone because explanations weren’t very clear.
Wanted to up my lingerie game
I’m very hard to fit— and most of your products do actually fit me.
Hello Tracy,
Thank you for taking the time to review us!
I am terribly sorry to hear that the Elite experience you've had was less than perfect.
We've taken your feedback into account and we'll work to offer the best options in your future boxes.
If we can help you with anything else, please do not hesitate to shoot us an email. We'll be more than happy to help.
Have an adorable day!
Best regards,
Adore Me
help@adoreme.com
They have great products and wonderful sales but their shipping needs kicked in the rear end last few orders have been late leaving the warehouse so makes delivery late like a week or so late
I asked why my last few orders were late and it was becoming a habit of theirs I just got that my packages were on there way that's it
Hi James,
Thank you so much for taking the time to review us.
We really appreciate your insight regarding our products and services as this will surely help us improve for our customers and offer a better shopping experience each time.
Therefore, your opinion has been forwarded to the relevant teams to be reviewed and taken into consideration.
Let us know if you have any questions! We're always happy to help.
Best wishes,
Adore Me
help@adoreme.com
I've always hated the classic underwire bra. They were always too uncomfortable for all day wear. I have fallen ASLEEP in bras from this company! And so SO CUTE
Prices advertised are false. I called customer service and was basically told that despite the screenshots and emails I received, I had to pay a MUCH higher price and no explanation was provided, outside of "the sale/discount is based on your account'.
Customer Service was a joke. I was offered no explanation, and pretty much told that there was nothing that could be done. Long story short, I received an email and the website quoted one price. When I went to check out, the price was more than double. The “customer service agent quote, said that, the discount I received via email and on the website was based on account activity. They still would not offer the discount that I received via email and on the website.
Hello,
Thanks for taking the time to review us!
Sorry to hear you had an issue placing your order.
I've checked and the 5 panties for $20 offer is only available for new accounts and since your order was placed from a previously active account this promo did not apply at checkout.
- You're welcome to redeem this offer by placing the order after creating a new profile.
Feel free to let us know by email if you need help with anything else. We're always happy to assist!
Best wishes,
Adore Me
help@adoreme.com
Trash products and a scammer website. They charge your credit card and give you a credit that you didn't ask for. They sell your information and email. Stay away from this trash.
No existent. Everything is via email. They suck.
Apparently because I make bad choices.
Same. Bad decisions.
Hi,
Thank you for your review, we are very sorry to hear this!
It seems like you may have selected the VIP membership option when placing your order.
We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program. You have no
Obligation to buy or be charged every month. All you need to do is visit your showroom before the fifth and either shop or skip.
- You can also select the Non-Member way to shop at checkout. A commitment-free shopping option that comes with great deals & offers just for you!
We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Adore Me
help@adoreme.com
Everything was great! Great quality, size, color, etc
Mostly good. Some items are too small, some are too big, nothing washes well.
I received a damaged item and the customer service representative was very helpful and it was an easy fix.
I was looking for matching bras and underwear that was more fun than basic.
VIP member.
I have trouble getting a free set. Extra purchases dont seem to count.
I did reach out. They explained why - how program works. It is only for full price on tour monthly.
I did edit my earlier review. I gave an additional star.
The clothing is good. Shipping - hmm, could greatly improve. The program should be revamped for all purchases.
Products used:
Ive bought many purchases.
Hi Tina,
Thank you for taking the time to write this review. We are very sorry for the difficulties that you have encountered.
We kindly ask you to contact us via email, or phone in order for us to be able to investigate and find the most suitable solution in this matter.
Our apologies for not being able to assist you immediately.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
help@adoreme.com
Very easy, reasonable prices,easy to return items,wonderful selection and sizes to choose from. I especially like the Elite bix.
Great selection at a reasonable price.
Loved how they looked on me, how they made this tired old nurse feel sexy again.
Gain trust and grow your business with customer reviews.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.
Hello Rachel,
Thank you for your feedback.
After initiating a more detailed investigation regarding your case, I was able to see you were assisted by one of our customer service representatives and we approved a return/exchange for your order.
- You can complete it with these useful steps: https://help.adoreme.com/hc/en-us/articles/4405267477271-How-do-I-exchange-my-item-
If we can help you with anything else, please do not hesitate to shoot us an email. We'll be more than happy to help.
Have an adorable day!
Best regards,
Adore Me
help@adoreme.com