Airbnb

AirBNB' s customer service is ineffectual and a pointless waste of your time if things go awry. You are as well contacting providers direct, and paying by Credit Card to protect your booking in the first instance. AirBNB does nothing to earn the commission it charges accommodation providers. Is it better or worse than others? Who knows? I do know that I would never use them again.

The bathroom was not at all like the ad. It was much smaller than the ad photo; no towel bars; sink space small! Apparently host has several places and uses managers. Hard to communicate needs. The cleaners left wet bedding and towels in dryer and didn't wash any of the large windows.

Had to buy clothes detergent and toilet paper.

Airbnb support is useless! Haven't had to use them before. Wow, what a lesson. Buyer beware!

We rented an Airbnb that was not even cleaned. They had it listed as meeting safety standards. We found roaches and dirty dishes. The place smelled like an incense store. Disgusting! Airbnb's customer service could not care less!

We have 3 properties listed with Airbnb, all has been going well until we got nightmare guests. They brought along 2 large dogs and an extra child without telling us. The dogs caused damage to our property and left a huge mess as they were allowed inside. We contacted Airbnb who really said it was our fault for letting them in and not telling them of the house rules even though the rules were clearly stated on our listing. Airbnb do not care about their hosts. Terrible website too, always full of glitches.

I have stayed in at least 12 Airbnb's over the years. Half of which were pretty bad. The latest one, smelled strongly of must and mildew. Airbnb is not willing to back me up even though I provided them with everything they asked for. The first representative I spoke to was little to no help. They do not pay attention to their cases when there is a problem. I will not use them again and recommend that unless you want to take a chance on your trip being ruined, don't stay with them. Many hosts don't care, only want money.

Airbnb is totally disorganized and irresponsible!
They are NOT about consumer service or care. Try getting a refund for a decrepit, dirty apartment. Have fun not knowing how to get into a place you have reserved, which happened to us twice our last trip. Try navigating through their dense jungle of "customer service" operators for help.
NEVER will we stay in an Airbnb place again!

I am disgusted and appalled how customer service doesn't do anything to resolve issues instead they give you around 2 hours to submit some paperwork and quickly try to shut down your case. I got ill from a house I stayed in and left immediately and the greedy owner of course refused to give back my money. Customer service was no use just a bunch of generic replies. The worst part is you can't leave an honest negative review because it won't be posted. Collusion and deceitful.

Having made some good experience with a wonderful apartment in Tel Aviv, I have the impression that airbnb is going down. Nothing works anymore, the hosts do not answer and the calendars are not reliable at all. It's a waist of time to try to get accommodation by airbnb. Better stay away :(

Heed my warning! Don't call too much or let it be your first airbnb experience. Confusing entry and location a lot to be desired. If you call too many times, the host will write a scathing review. Beware of this apartment in houston tx.

I just love this site. I travel now almost exclusively with Airbnb since I rather stay in apartments than in hotels. I also have my own apartment spare room in Airbnb. However this is not for people looking for the safety of a hotel. Using this site, you are going to people's houses. You need to check first your host to see that he/she is reliable and then book. The same applies to hosts. Take a look at the reviews of a person before accepting them to your house. It's common sense. Only negative is their high cost. They charge 15% on top of each reservation for their service. It could be 10%.

I'm taking off all my units from this people, their "resolution center" is a joke, I had to replace 2 sofas that were completely destroy by a guest. I explain them what happened and even send them pictures from the damages but they close my case like nothing happened without giving me even an excuse... never work with them again... stay away!

We tried airbnb twice, once in Manhattan and once in Portland, Oregon. Both were a nightmare, "not as presented" or reviewed. There is no way the rave reviews could have been legitimate, with claims the dirty, unsafe, dark rentals with broken items and unchanged bed linens and dishes were, instead "Immaculate, stylish, with attentive host." The host lived in another state and was unresponsive, even abusive to our concerns. Two days pre-paid in advance were not refunded. Airbnb itself never responded at all.

Super hosts keep airbnb in business. Otherwise airbnb is pretty incompetent and customer support is horrible.
Unethical consumer practice:
If you book 7 nights and add an 8th at the same place, you pay another round of airbnb fees instead of adding to an existing reservation. So they charge for changes which hotels don't do.
When their site will not take your information and you request support, you receive copy & paste tier-1-level replies that don't resolve anything at all. Their support staff don't actually read your messages.

Photos host placed on ad were inaccurate and older single wide Mobile home was not to code! Airbnb apparently doesn't make sure it is to code! Located in Prescott Valley, Az listed by "Alex". Place should be condemned! Host would only refund half of cleaning fee $75.00! Arbitration through Airbnb is a joke! And their policy states they do not refund their portion! 5023 N Robin Dr
Prescott Valley ******* Don't rent it!

Update! AIRbnb finally contacted me via email and through arbitration they refunded me $200.00! Not sure who's pocket it came from?, But better than nothing! That shows me arbitration works..

I discovered landlords working the US system, taking advantage, changed conditions, check-in at impossible hours, claiming the money, flaring up over ageism, refusing to deny access and lodging, taking money for a ride. The system's computerized causing disregard. Check in before 12:30 or after 22:00 hours? Go away.

I gave this the second star because, to be fair, the AirBNB terms are available - though not very obvious! Their fees are outrageous - 12% (for what?). Considering we could have probably booked the same property on Booking.com without these fees, really feel we have been done! Do your homework folks - I assumed it worked the same way as other websites but it doesn't and is just a rip-off.

They expand their net by promising credits to your account for referring people and booking trips on their site but you will never get these credits. Customer support replies to 1 out of your 4-5 messages. Not a reliable, trustworthy company at all.

This site is very strict with both parties ensuring a confident booking of Bed & Breakfasts. Everyone must communicate through the site and it has a pay structure that protects the buyer and the seller.

As always, pay close attention to reviews of individual renters. Having avoided badly reviewed B&Bs, I have had nothing but good experiences.

If I could give zero I would. Eight days ago I booked a trip and was double charged. They charged both the gift card I used for the transaction as well as an additional credit card which I did not authorize. I have called numerous times, been on hold for several hours, sent emails, sent private messages via their Facebook, and used all available contact forms on their website and this is still not resolved. They keep assuring me will happen in a timely manner but no one has a time estimate. Only managers can handle this they say but no manager is ever available. Im out over $700 which they admit is their error but are u willing to refund. I will NEVER book with them again. They assured me that the delay is just do to a high number of current incidents (is that supposed to be reassuring?). Buyer beware! This company does NOT care!

Our host Patrick was delightful. The rental was over the top, amenities provided were beyond expectations, Garden apartment in the Kenwood area of Minneapolis was a perfect location. We could walk or use public transportation along with our rental car. It was everything and more, especially paying attention to every detail. I would recommend anyone to stay at this location. Superb. Thanks you Patrick Porter. Sincerely, Brian, Jeff, Wayne, and Gary

Airbnb potentially puts the general public at risk. Gun violence, hidden cameras, rape and other assaults are very real occurrences that Airbnb fails to take reasonable measures to prevent or mitigate. According to one of their support representatives, hosts or guests don't have to undergo any sort of background check to list their property on Airbnb or be hosted on Airbnb. This means that sex offenders, convicted murderers, drug dealers etc can list their property and host families with small children, sharing their home with said family, while Airbnb fails to take any measures to protect families and individuals in such a situation. I've personally encountered multiple situations where hosts openly admitted in writing to not washing all the bedding between guests. Of course, Airbnb didn't take any action or look into it. They have no effective set standard for policing or even encouraging basic cleanliness, which potentially puts the health of the public at risk.

There's quite a lot i could say right now.

I'll keep it simple.

My reservation that i made weeks ago was cancelled because someone came in after me and booked for slightly longer (confirmed).

The support ambassador assigned to me named Harvey offered little to no help at all. Had to talk over him to get a single word out as he is a professional customer service word vomiter.

After much arguing, he came at me with a $35 discount on a $1400 reservation I had made.

This was also after deciding to put my problem on hold for about 3-4 days (see attached photo)

As i said to Harvey, this offer was comical and insulting after experiencing what I did.

Will never use Airbnb again

Yes, I booked a stay for $758 which you have to pay as soon as you book. Then 3 days later another fee ($26) turns up on my credit card?! What do they think! Just be prepared for extra charges. And there doesn't seem to be anyone to communicate with. This computer world can be $#*!!