Airbnb

I booked a honeymoon for my son through this company and just wanted to add an additional day. The female customer service representative was unfriendly, not accommodating, unprofessional, and rude. She had no skills to communicate with a customer. She never let me finish telling her why I called and in the end, she hung up. Looking at all the negative reviews, I would never have this company representing my property or refer this business to any of my friends.

I got sick year ago with cancer and almost died. Because of this I had to cancel some reservations, in which I called the people and airbnb to explain the situation. I finally got better recently and started doing it again, a year later, and they want to penalize me by stealing $200 from my payout. Even after contacting them again and explaining it all over again, they refused to waive this penalty. So now my already paycheck to paycheck income is reduced even more this month. Thieves. Terrible experience.

This is outrageous. For company valued at 10 billion dollars, I would think that they would care for their customer and acknowledge the obvious programming error that your computer system doesn't accept the coupon on your booking site. Also, that no one has the power to over ride "the system" to credit my coupon is not credible. Someone has that ability, who is that person?
I am no longer in your "community", as it is clear that your company's objective is purely monetary and takes no heed at all to valid complaints.
I intend to take my complaint further.

The quality of airbnb depends solely on luck. You might get some amazing people who try their best to accommodate you and make the staying experience as fun as possible or you get absolute apathy from people who only care about getting some extra money in their pocket and only see you as a means to an end. It can be used if you're in a hurry, but if you have more time look into cheap hotels, booking in advance might turn out cheaper.

First off this app asks for a lot of information and there is no evidence that the same is being asked of the host. If you value your safety don't use this app, host kept house doors unlocked 24/7 as opposed to having a room key, that's unacceptable. Host also didn't have control of her animals living in the house. Host requested outside contact information. Overall the stay was low quality and didn't feel like a 'bnb'. Overall I would not recommend this app.

Host was very intrusive and weird. Sent an email wanting to give tour of a 2 bedroom apartment. I didn't request a tour and operating an exhaust is not difficult which was his excuse for wanting come in the space we rented. He knocked on the door 9pm at night. He literally tried to push his way through but I blocked the door. My family was very uncomfortable so we left late at night and had to find a new place to stay during a graduation weekend which meant places were expensive. Understand this we are African American in a predominantly white environment which we had to be mindful of how we handled this man who probably knows all the police due to it being a small town. So even if we had a valid complaint against this man what's the likelihood of us getting justice or treated fairly. The safest thing for us to do was leave this man's property

Based on my experience this company engages in discriminatory practices, locking/shutting down accounts (my account) without good cause or due diligence.

Customer services are farmed out offshore and are nonexistent.

Airbnb business practices are questionable, to say the least, and I would be more than happy to join the class action law suit against this company.

You really have watch yourself here! First non refundable cancellation, that alone should send bad vibes through your bones. Second, these owners are scam artist, these guys are in the electric and water business too. Don't expect to just pay the electric bill, they will charge you more, up to 3 times what the electric company charges. Water, maybe trash in some countries, expect to pay top dollar. So what seems like a good deal can cost more in the end than just paying for a motel. Plus you don't have some idiot trying to intimidate you and wreck your vacation, oh yea not good!

I just want to vent my frustration at the Airbnb website process. I understand the motives for checking out potential customers but the process of uploading documents, videos and looking for social media history(of which I have very little) is so time consuming and tests one patience to the limit. In my case it was beyond the limit as I gave up after hours of trying. I wonder how many more there are like me and how many bookings are being lost by airbnb hosts. On top of all that to get an email after the verification process had failed and the booking cancelled to be told that my account had been debited and that there may be a delay in refunding it to my credit card was a shock to me. An awful way of doing business and I will not be attempting to use this site again. If this is the mess that they make of the registration and booking process I wonder how secure their storage of customers data is. Beware!

Rented a place for a friend's wedding because all the hotels were booked d/t events in the area. Owner cancelled at the last minute because they sold the place. Never disclosed it was on the market. All the hotels are full so we're stuck driving long distance to and from the wedding. Airbnb says owners are free to cancel anytime so no guarantees. Tough luck!

They sent duplicate tax forms for us to the IRS, so the IRS thinks we owe them twice as much as we do.
Airbnb has been totally unresponsive, giving us the runaround, and then dropping off the map.

What a shameful company you are. Between the legal problems we can get from using them, the risk of random people using and abusing your lovely home (as they have in the past), and then Airbnb making you pay DOUBLE the amount of taxes you owe because they screwed up is nuts. Stay away from these vipers. Their mishandling of this very serious matter was disgusting and legal action will be taken on our part.

I have not taken my Paris vacation yet, which we have booked through Airbnb. But I can tell you that they charge the full amount at the time the rental is booked. Also, they charge a relatively large fee on top of that.

I asked Airbnb customer service to redeem the interest charges for the four months that they are holding a couple of thousand dollars of my money, and I got a rude answer back. So, their business practice is very unusual and I won't be using their site anymore.

Have spent over 250k on airbnb and have 19/20 perfect reviews.

Today without a reason the owner told airbnb they wanted me out. I didn't break any rules whatsoever.

Airbnb instead of helping just said "once the host wants you to leave we can't do anything." Absolutely insane a host can just kick you to the curb whenever the want without repercussion.

I'll never use airbnb again.

AirBnb is the worst! They do not care about their hosts and it's so frustrating. Our home was trashed (items damaged, stolen, blood and drugs left everywhere) and we were harassed by a horrible guest. The cherry on top was this guest left a false and slanderous review after I requested money for excessive cleaning and the damaged plus stolen items. Learned my lesson there! I reached out to AirBnb MULTIPLE times about this horrible review after the worst guest experience I've had to date. They gave me the go around and never reached out. I sent an email to the CEO and funny they finally reach out a MONTH later... to say it doesn't violate their policy? What? Such a joke! They do not care about the hosts who are making them money!

Use Airbnb at your own peril. I have heard of friends using Airbnb for years with mixed results. I have a family event this month where we needed housing for a fairly large group (12 people) so I decided I would try it. My wife and I spent a few days reviewing search results and found what looked like a good match. When I proceeded to reserve the property one of the items Airbnb required was a digital picture of a government-issued ID. ARE.YOU.KIDDING.ME? Their justification was they wanted to make Airbnb safer for everyone. It certainly doesn't make it safer for me. Far down in the justification they say you can delete the pic 90 days after you complete your stay. A lot of good that does. Has anyone heard of backups? My credit rating and identity are not for sale to make the Airbnb experience "safer for all". Needless to say I did not book the property and will never book one through a company that has such a blatant disregard for my security.

I dont know if anyone uses airbnb but they are probably the worst company I have ever dealt with in my life. I have been dealing with an issue for 2 weeks now and i can't even get a supervisor. I got one on the app and then he disappeared. Said he would call in 10 min and it's been 40 now. On hold yet again to speak to someone and I won't be getting off the phone until this is resolved. This has been such a nightmare I will never rent from this pos company again. Wait time said 15 min been waiting 40. Never again. This company doesn't even screen the places that they allow people to rent. I was being sub leased and forced out 2 weeks early and they won't even help me get my money back. It clearly isn't my fault they allow illegal things to go through their company.