AirbnbReviews 2,100

When Airbnb rents something out that had someone in it right before we walked in the door and then refused to help us transfered us 4 times on 3 calls and you offer us 24 cents per person to go to a coffee shop and wait while you try and get ahold of him. 2 hours after we reached out to him with no response an hour and a half after the first time you said give us an hour to get ahold of him. Just shows all that matters to you is your bottom line!

10th floor and elevator breaks often per a neighbor. But because we forget to return a set of keys they blocked my negative review and charged me $350 to get keys copied. Never again. Just stick to hotels. If you want a vacation and money is tight, just save up more.

Airbnb customer service is shocking. We had our holiday cancelled at the departure gate, there were no alternatives available to fly so we couldn't get to our destination but Airbnb refuse to help even though they have a supposed extenuating circumstances policy!
If the weather was extreme enough to close an airport in a country that is used to bad weather and set up for it, then this would mean it was far more extreme than normal.

The Icelandic Meteorological Office issued a travel alert Monday for the entire country warning of dangerous weather, and severe conditions at the airport.
Please explain how this does not meet the criteria?
See below for official report:

Dec. 19/20 (UPI) — Blizzard conditions throughout Iceland grounded flights and stranded thousands of holiday travelers, who were forced to sleep on floors and benches at Keflavik Airport for a second day, with more delays forecast due to heavy snowfall and strong winds

Thousands of passengers were unable to fly out for a third day, while others who flew into Iceland since the weekend were unable to get out of the airport to their hotels
Do you consider this a normal event then?
What is the point of an extenuating circumstance policy then?

I have been a faithful Airbnb customer since 2016. I have booked multiple homes every year since then. I have recommended Airbnb to so many people because up until this 2020 I've had a great experience. Unfortunately, since 2020 the quality of the hosts and homes as well as the Customer Service has gone down tremendously. Hosts are allowed to make very strict policies, write misleading posts about their locations, and completely ignore you before, during, and after your stay. Customer Service has been outsourced and there isn't any real or helpful management if you have an issue before or during your stay and customer loyalty doesn't really matter. Unfortunately, this will be my last year trying to give them the benefit of the doubt. There really isn't a benefit to booking with Airbnb instead of a hotel or rental property anymore.

If you decide to book - please carefully read the hosts cancellation policy. Customer Service will not help you at all if the hosts policy is ridiculously strict - no matter how far away your reservation is.

If I could give a zero I would. The worst experience ever. Air bnb canceled my reservation, because I updated my ID, they refused to give me back my money. To make this clear I did not cancel. They did from a system glitch. A bunch of moneys stealing crooks. Worst experience ever.

Sadly they could be much better then they are because they occupy number 1 position in Google but conduct DISHONEST BUSINESS
When I try to book an apartment to stay in JUST FOR 2 nights, the web site charges almost 50% of the apartment's cost! But the do it in a tricky way, claiming that it's cleaning fee, while They don't seem to charge for their services.
When I contacted the owner asking why is the cleaning fee for 2 night is more than 80usd, while the rental per 1 night costs almost the same- she written back that that is the web site who does those kind of tricks.
There are also many fake reviews about the apartments itself so you never know if it's safe to book or not. The photos is attached.

Super hosts keep airbnb in business. Otherwise airbnb is pretty incompetent and customer support is horrible.
Unethical consumer practice:
If you book 7 nights and add an 8th at the same place, you pay another round of airbnb fees instead of adding to an existing reservation. So they charge for changes which hotels don't do.
When their site will not take your information and you request support, you receive copy & paste tier-1-level replies that don't resolve anything at all. Their support staff don't actually read your messages.

Time to ditch airbnb
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I have used airbnb for 16 times. I am suing airbnb and refuting charges this time.

1: stupid 30 days policy for long-term stay, how are you gonna find out if the property is fit until you get there. Mine is filthy and not livable but I still need to pay 30 days.

2: try to push customers away by declining aircover

3: use overseas customer support for bad customer care

4: charge fees even for cancellation

Purely unethical, money driven, lack of customer support, liars for their own aircover policy.

On my trip to Brussels I booked a room at Angele's place (BECO greenHouse 3 chambres confort.) Just be aware that she takes a long time to respond. I communicated with her several times during my already paid booked. I was getting concerned with no response to any of my comments, I had to book with someone else who responded almost immediately! Finally 2 hrs. Before the allowed expiration time for her to respond, she does (24 hrs.). She never addressed my comments that I was cancelling because of that. Unfortunately me, being new in here-I was told I didn't do it on the right way. So, I lost $39.77 she was very inconsiderate and very difficult to get hold of. Just be a aware of that. She made $20.00 for free and Airbnb $19.77 as well. I was going back and for with Airbnb countless times for nothing, they will not protect your interests whatsoever. I am deleting their App and switching to a business like this but with good reviews. Please give yourself a favor, check Airbnb reviews before booking anything with them! Happy time! Carlos Martinez

I am a traveling healthcare professional. I booked an Airbnb in Brevard, NC for an assignment in Asheville, NC and, with no notice or reason, the hospital in Asheville cancelled my assignment two weeks before I began. I was forced to cancel my accommodations in Brevard and neither AirBNB nor the host would help me by returning ANY of the $3,017 I had paid. I couldn't stay their for the 30 days I paid for and customer service offered nothing. It takes about 4 weeks after an assignment is canceled to find and new assignment, manage all the compliance material etc before you get your first pay check. Because of Airbnb's harsh policies I would NOT recommend them for traveling healthcare workers. Our assignments can be cancelled at anytime and Airbnb has NO respect and NO sympathy for healthcare workers.

I used Airbnb for the first time after not finding a place on VRBO. And, it will be my last time to use them. I knew I should have walked away when they asked for a Driver's License, a photo of myself, and why I was visiting and wanted to stay at their place. Their cancellation policy is extremely costly too. I canceled five days after making my reservation and only received 50% back! My reason for canceling was because of a family matter and because I found out that the place may have been nice but was in a "sketchy" neighborhood after speaking with family who lived there. No thanks, Airbnb!

Airbnb is just a SCAM! Avoid
I have hosted a guest since August 2022 and the payment till today didn't reflect to my account. I have been in touch with Airbnb support since then and asked them to share the SWIFT confirmation number they have been for whole 3 months trying to get this number from what they call "payment processors" at the end they shared with me a cropped document that shows a different account number than mine and with a different currency and doesn't show either the bank that sent the transaction or the bank that received the transaction. Complete SCAM – AVOID Airbnb.

I also had good experiences with Airbnb as a tenant, until now. The incompetent role of the resolution centre in a dispute made me cancel my registration. As a tenant, I was held liable for defects I had not caused and AirBnB decided in favour of the plaintiff: this is how you are outlawed as a tenant. Below is the case. At my last stay, there was a dispute with the landlord about who was ultimately responsible for the final cleaning. She then comes up with a declaration of maintenance costs for defects of which I was unaware. I refuse to pay and the landlord calls in the help of AirBnB resolution centre for mediation. The latter "vindicates" the landlord on the basis of photos, the invoice and that she had submitted the claim in time.

We rented a house on the Big Island, HI and right before the trip we found out by pure chance that the whole village was wiped out by lava almost 5 years ago... Arbnb is still renting the place... Now I am trying to get my money back and from what I encountered already, it is not going to be easy. We will NEVE EVER use this platform. How on earth you rent out a house that was destroyed almost 5 years ago. I don't even know how to comment on this. Be aware who you are dealing with. Scammers

No accountability. Homeowners are much more important to Airbnb than customers. So if you have a bad experience at a location, like we did, they will side with the property owner. Even if the property listing has other complaints from guests Airbnb won't pull it and loose the revenue. Their system is corrupt. Use a strong credit card like Amex so you have a chance of disputing your issues, or book VBRO.

I recently started to rent our cottage from Airbnb. We have had about 4 guests so far and all has been going very well until this last guest. That guest booked a stay for 9 days. On the day of arrival it was someone other than the guest who has booked with Airbnb who checked in. When I asked about him the woman who was checking said he would arrive later. Then a couple of hours later she texted me that she was going to have 3 guests over. I told her the room was for 2 people only but she went ahead anyway. Her guests parked in front of our cars so we could not leave our parking.

We have been hosting our properties on the Airbnb platform for several years and we have observed so many times, they resolved our claims biasedly for the customer's benefit. For each time of claim, they requested us to submit endless evidence and they were still unsatisfied. Even if after reviewing all support documents to come to the conclusion that the ill-fated guest(s) were wrong to cause the damage, they still accepted the counterclaim from the guest and reversed their decision not to pay for the damage. Worse, they did not let us see the guest's arguments but forced us to look for further supporting documents. We suffered from all losses and all difficulties from the damage. We were so concerned about why we were treated so biasedly, and so badly and searched through their terms of service and were stunned to find out that they stated clearly that they are a customer-friendly platform. That answered a lot of the low-credibility reviews here. I would give them a negative rating or zero rating if they are available.

Flew to Baltimore for surgery (cancer). Booked a listing for one week. The very next day after checking in, we contacted host and airbnb customer service with our concerns about the safety of the building/neighborhood ( rough neighborhood not save for tourist). Homeless people walking around the building. We discovered the location to park our vehicle was not in the garage but instead in a parking lot in the back of the building. The street seem like an alley. It's a corner lot that seems unsafe and cut off. You have to go through a parking garage with a wooden barricade where the automatic door used to be. There was 5 foot metal crowbar just laying in the middle of the hallway. We are from out town we was not aware that the neighborhood was did smack in the middle of the hood, abandoned building with Graffiti.
We requested to complete the minimum stay but wanted to make modifications to our check out date. The host wouldn't approve the modifications and the customer service team was insensitive and unconcerned with our safety. We booked the listing last minute, so it wasn't like the host had a previous booking that we intrupted. The customer services agent (eddie)was rude, dismissive and out right sarcastic.

When i asked to speak to a supervisor, he claimed he was the supervisor. I asked him what was the turn around to getting an answer, he stated 24-72 hour. Customer service waited an entire week, the day after we checked out to call. A new representative called and stated she is just now seeing the ticket in the system and how can she be of help. The customer service team intentionally ignored our concerns. When i travel, i have always used airbnb. I have been on alot of trips were others booked but i was an occupation. I am currently staying at an airbnb now because i am not cleared to travel yet but this will be my last booking threw airbnb. There is other booking sites and they have the same listing as airbnb. I will be going even further to informing all of my friends and family of my experience. I hope eddie was worth the business you will be losing. Eddie acted like we were taking money out of his pocket. This shouldn't have happened especially during such as a fragile time.

I do not recommend using airbnb for any booking at all. Their customer service and policies to safe guard the customer are terrible and absolute non-sense. My host was horrible and Airbnb didn't take any actions against them.
I will be making a descriptive video on youtube and Twitter soon giving a complete description on the service and mental torture.