Airbnb

The customer service for Airbnb for owners is terrible, I heard some nightmares, but had to live one with them recently. These guys simply don't cover anything and find every possible way to not cover any of the damages and issues that will inevitably happen when having renters. I may lose money by deleting my place from here and going directly to their competitors, but at least I know I'll be treated like a human. Get additional insurance, you'll need it, their owners coverage does nothing.

Always under review... for a simple and clear case---you put deposit 4 months before check-in but host is out of contact and cancelled your reservation. What customer right do you expect as a guest in the relationship with Airbnb?

Worst customer service ever. Been waiting on a refund I was "guaranteed" would post within 24 hours. It's been about 3 weeks now and have gotten the same bs about "Escalating" my issue. Whatever that means. Company is a joke. Will steal your money.

I have a rental property located in a panoramic place. In the past, I was always looking for a quick getaway without any hassle. My family wants to travel and would want to do it fast, easy and quick. However, we were afraid during those times that such travels would result in some unwanted circumstances. We never realized that what we need was just a good travel agency.
The good thing is that we found the AirBnB. For almost five years, this California-based travel marketplace has booked and hosted millions of stays and unique accommodations on a global perspective.
You should check it out no matter where your travel destination may be at the current times. It could help you get those trips really arranged well. I have proven this many times over already.

2020 Jan. I'm using Airbnb for years, but I realised that they getting so full with crap, their business model start showing signs of racketeering. It's NOT what it used to be! They keep jacking up prices by the day, so if you thought of a reservation and saved it to get some answers from the host... all the sudden next day the price is higher. Then the price shown in CAD (as my selection) all the sudden changing in USD when I click the reserve button, meaning that they ripping me off with the exchange rate and making me to pay 2.5 % more on my credit card. Service fee is getting crazy, same as certain city's all kinds of mambo jumbo taxes...

Avoid airbnb.com. They have what appears as some good properties, but the availability dates are never accurate. After entering your CC information, you'll get an e-mail from your want-to-be host that your dates are booked. So sorry... spend hours trying to find another place. After all, time isn't money, is it?

We booked an Airbnb for one night. After our reservation was accepted, and my card was charged, we didn't hear a word until a week before our stay. The host then sent a message that the cleaning fee wasn't included and it would be another $200. The Airbnb website states: ALL pricing information is included when you book. Neither the host nor Airbnb stuck by that statement. Due to how late they let us know of this "charge" we were unable to find another place without paying double. My sister now has to drive 9 hours in one day in order to play her gig. Severely disappointed with Airbnb's customer service and handling of this matter.

My gf was tricked into a listing in a high crime neighborhood. The owners defended themselves by saying, "Our listing says 'for seasoned travelers' but we understand if you don't want to stay." Which = travelers willing to deal with being solicited for sex, drug addicts, local dug dens, etc. The owners know this and thus have a 'strict' cancellation policy, ensuring that those who realized they've been conned can do nothing about getting their money back.

Customer service is a joke; the female 'supervisor' told my gf that "she understands but will not issue a refund." Since when does a woman in a position of authority not empathize with a female customer who feels in physical danger?

I'm sure there are good people out there, but new life experiences and meeting people are not worth going with this company that may leave you in the ghetto of your vacation city with no money back and no cares in the world if you live or die...

AirBnb is an unreasonable company who refuses to deal with issues regarding the accomodation that they advertise. The place that my son stayed at which was advertised on their website was immaculate in photos however when my son arrived there were broken bed side tables, dirty linen, dirty carpets and limited amount of dishes etc. I contacted the woman in charge of the house and airbnb to discuss the matter... No one got back to me. Now I'm getting spam emails from the company! I've told them to take me off their emailing just 5 times now and still it continues. No one listens, you don't have a voice.

Refund policy tricky. Missed refund deadline fir a full refund by 12 hours, my fault, however the $553 I put as deposit was kept…the trickery in the wording I wont receive any money back. Property management KM Properties Bass Lake should be embarrassed to keep that kind of money from a patron. Keep a night $250 but not $553! Terrible business and policy. Done with Airbnb. Last 2 places were terrible too. Looked nothing like pictures and descriptions misleading. Plenty of other places to stay dont need them.

Horrible customer service. Our 5 month old reservation for Spring Break with kids in Hawaii was cancelled the day we arrived with no explanation. We incurred substantial additional costs due to finding a new place and they have offered no compensation despite being told at the time that they would. Have called Airbnb every day for the past week and they keep promising a manager will call me back but no one does. Truly a disgrace. Won't ever use them again. Better off using a professional rental company, even if it costs a bit more

Since 2014 I have hosted three vacation rental properties, two of which were in Costa Rica. Airbnb was one of the rental sites I used. During this time as their status grew, they became more totalitarian. They now cancel reservations on a whim with no thought given to how this affects the hosts. They assume total power over reservations and you cannot predict what they may do.
The CEO, Brian Chesney, assumes godlike power over hosts and guests. His actions have become steadily more outside the boundaries of good business.
My advice is to avoid doing business thru Airbnb. They will turn on you if it suits them. Hopefully a class action lawsuit will arise from their actions.

I booked and stayed somewhere for 4 nights. It was not as described ie Boutique room. Bathroom door would not close, sunshade useless in afternoon sun, bedroom so small could hardly walk around it, rusty fridge, I could go on but you get the picture! As I hate complaining I left it but cancelled my booking for same space 3 months ahead!. I cant get a refund on my 50% deposit. Written complaint to AirBnB with photographic evidence, no reply. I shall never use AirBnB again, stick to Booking.com, fantastic customer service and easy cancellation.