Airbnb

Would give less had some guest came on property screaming, cursing threading had to call police and we had called Air BnB 3 times and he calls in after he left before cops came to arrest and air BnB tried to trick me into cancell the reservation. THAT WOULD GIVE HIM EVERY BUCK BACK! Sorry would not fall for it, thanks for looking out for the host. Also they froze the payment as they said there was a personality disagreement so they would release my money. Use flip key, vrbo and homeaway but stay away from this place they are the worst.

If you are an owner, beware. We had a customer complain about mosquitoes to us directly and that is all. Next thing we know, AirBNB contacts us via text message and says the guest is leaving because place seemed unclean. We were not called to let us know of any issues so they could be resolved them. The house was more than clean. Because of COVID, we had the carpets and furniture cleaned as well as the house before their arrival. But AirBNB never gave us a chance to even produce the invoices. Just listened to Guests and removed our listing saying we need to provide proof of cleaning after they left. We did that. It is now more than 3 weeks after they left. We have contacted AirBNB more times than we can count to say invoices have been produced, have someone contact us to go over what happened, and to put our listing back up. Nope. We are ignored, Unfortunately you can't screen people on this program, so rent at your own risk. Know that if guess changes their mind, you are the one who is out of luck.

My husband and I arranged a rental through Airbnb in late February for two weeks (March 16 onward) in Massachusetts. We paid fully. On March 7 we got a notice from them that the "host had cancelled the reservation". No reason given. We were told in subsequent notices that we would receive a full refund (we have not received anything), would be assisted in finding new lodging (were not helped, and finding new lodging at this point was very difficult), and that we would receive a $200.00 coupon to use with our new rental as long as the fee was of equal or greater value to the original reservation. We found the new rental, the price was of greater value than the original reservation, but the coupon wouldn't work in their system. After numerous hours by phone, online, etc., their customer service "made up" a number for the original lease (and would not even tell us where/how they came up with that number) and that our new rental was less expensive by $200 than the first. This was not true and I sent them the documents to prove it. They told me they were not interested, would not continue the conversation, and closed the case. This is very poor customer service and we certainly will not be using their services another time.

Airbnb customer service is shocking. We had our holiday cancelled at the departure gate, there were no alternatives available to fly so we couldn't get to our destination but Airbnb refuse to help even though they have a supposed extenuating circumstances policy!
If the weather was extreme enough to close an airport in a country that is used to bad weather and set up for it, then this would mean it was far more extreme than normal.

The Icelandic Meteorological Office issued a travel alert Monday for the entire country warning of dangerous weather, and severe conditions at the airport.
Please explain how this does not meet the criteria?
See below for official report:

Dec. 19/20 (UPI) — Blizzard conditions throughout Iceland grounded flights and stranded thousands of holiday travelers, who were forced to sleep on floors and benches at Keflavik Airport for a second day, with more delays forecast due to heavy snowfall and strong winds

Thousands of passengers were unable to fly out for a third day, while others who flew into Iceland since the weekend were unable to get out of the airport to their hotels
Do you consider this a normal event then?
What is the point of an extenuating circumstance policy then?

Airbnb is a great concept: people who have spare rooms in their apartments and houses (on a regular basis or when they're out of town) can rent that space to other people who are looking for a place to stay. This allows occupants to make some money and the people renting to save money or perhaps stay in a better location or room than what they might find at a hotel.

That said, there are some issues. I'm sure problems will arise around safety, insurance, logistics, etc. My particular experience was that the web interface for renters is made to look a lot like a traditional hotel travel site. You input the dates, location, and other specifications of the accommodation you're seeking, you get back a list of options with prices, and you click "book it". Unfortunately the similarities between a typically hotel site and Airbnb end there. I tried to book four different apartments for a weekend in Boston, and none went through. I had to wait days for occupants to get back to me, and when they did all of them said either their place wasn't available or they decided not to rent it (although they were all very friendly). Net net, the site seems to have inaccurate information on availability and does not have proper incentives in place for occupants to adhere to their listed proposals. I would try Airbnb again, but only as a last resort, until they clean up their service.

So I just signed up with Airbnb. Requested a condo. No reply, so request got cancelled. I figured maybe the host just didnt have time to reply within the 24hrs. So I requested the same condo again. Luckily, they accepted the second time. Few days later, I received an email and a txt message stating the condo wasn't available for the dates I wanted anymore. I logged onto the Airbnb site and noticed I didnt have any notifications stating it was not available. So I messaged the host through Airbnb and they claimed that the cancellation was false and the request is still valid on their end. The host didn't have any reviews s I had nothing to fall back on. I wanted to speak to an Airbnb representative but its almost impossible to find a number to contact them. The site needs to make it easier to reach help instead of going through all these obstacles. We'll see how it goes when the day comes to check in. All this seems so sketchy for me since its my first time.

When I started using airbnb it had just started and was a great way to see places and meet locals who were lovely. But now it seems they're commercialised and don't care about anything but their fees. They seem to have invested little time and money in checking listings and hosts or customer service. When using it this month I've had so many problems with hosts rep! Ying to a request saying the price is higher than listed or trying to change parts of the listing. Or I send a request and get nothing in reply or I try to make a booking and it won't work for some unspecified reason. Just now we've turned up at a place that was filthy and completely unacceptable. The host offered us a refund but then airbnb wouldn't refund their service fee PLUS added more on top AND wouldn't refund me in the currency I paid so I lose out even more on their dodgy exchange rate. Avoid if possible. Yes you can have nice experiences but it's not worth the hassle. Airbnb doesn't seem to check any of the listings and only wants your money.

I have been hosting with Airbnb for many years, and over the years as Airbnb has grown it has stripped away property owners' ability to set their own rate structures, collect deposits, and set cancellation policies, etc. It has essentially come down to their way or the highway. The cozy home-town partnership feeling is gone. My recent frustration is 3 tiered. 1. I rent my vacation property by room, not per person. Setting rates per person frustrates my guests, diminishes my profits, and confuses the process. 2. Not being able to control damage deposits allows Airbnb to take months to reimburse for damage to homeowner's property. I have now been waiting 4 months to get $90 back for damaged towels. $90 is not a lot of money, but chasing $90 has become very expensive in terms of my time and resources. I think Airbnb holds these funds intentionally to maximize the interest they earn on holding reimbursement requests for as long as possible. How can anyone, other than hosts that run enterprises with staff keep up with this for so long? 3. Finally, it has become almost impossible to actually speak with anyone that can actually offer assistance and solutions, rather than just coined apologies and promised escalations that lead nowhere. My heart is broken because what started out as a very close synergistic business relationship, has turned into a one-sided relationship, with me as the silent partner. I do not see how I can continue with Airbnb. I lose all the way around. Unfortunately, it will probably take a lawsuit to get Airbnb's attention, because my little voice means nothing to them.

Where to start? Four hours and sixteen minutes on the phone to Air BnB customer service (officially logged in my phone), multiple emails back and forth (also officially logged), multiple tickets issued and three different case managers assigned (all for one issue that should never have become so complex), walking away having lost money as the paying customer buying the lifestyle Air BnB sold me... and at the end of all that, no solution! My accommodation was canceled on me last minute and that's what I got. Non existent customer service. To top it off, no way to escalate the issue to a higher level. Hands tied.

I'm also an Air BnB Super Host with a 5 star rating. Unfortunately, I've had nothing but issues with this company as both host and guest. Looking to divorce this company ASAP. Terrible business practices, heavily reliant on a computer system that is ridden with bugs. To top it off, incompetent staff who are unable to operate the bug ridden system and prefer to take the easy road, get you off the phone as quickly as possible. Of course, there's the exception of a few kind souls who try to clean up the mistakes of their comrades, but still fail (I suspect their hands are tied too). Company is an internal shambles. CEO clearly doesn't care much for the longevity of this business. I would steer clear!

Like so many other reviewers who were cancelled by hosts, i had my booking in Paris cancelled one week before my stay. I must say that the AirBNB customer service rep gave me a generous credit on another booking. That booking was with a firm that managed 40 AirBNB properties. I soon found that the original concept of a host being someone who rents their home to a traveler has long been lost. When we arrived the cleaning staff had left dirty linens, etc. behind. The person who greeted us was a harried young man who hurried through the details of the place while complaining about the cleaning staff and the previous renter. We noticed that there was no soap and limited paper products. He explained that they had a small office and could not store such things and it was up to the guest to buy them on their own. Then he left us with what we found was a broken refrigerator. When we contacted him it took until the day of our departure before he arrived explaining that I was "rough" with my demands about the soap. I must mention that we paid $600 a night for the place. I don't think asking for soap makes me a "rough" guest. Seeing that AirBNB is now becoming a glorified hotel service I might as well just book a hotel in the future and not pay AirBNB a service fee.

Reserved a room at MGM Signature Hotel in Las Vegas between 4/6/19-4/11/19 via a host named Nat S. The host represented the room to be "sparkling clean", "well kept" and able to accommodate "up to 6 guests." It was none of those things. It was dilapidated and appeared to have semen stains everywhere. I bailed out of the room the next morning and neither the host nor Airbnb followed through on refunding my money because the host has a "STRICT cancellation policy". Which means... we collect all your money up front and the guest has no recourse whether the property does or does not represent what it claims to be in the listing. I also wasn't offered a comparable alternative and left to my own device. I currently have three other Airbnbs booked in Europe for this summer. Obviously I can't trust Airbnb to come through if I encounter a similar situation and that could be catastrophic being in another country altogether. Another point worth noting is Airbnb allows you to file a complaint, but they do not get back to you within the 72 hour period they promise. Airbnb also makes it nearly impossible to get someone on the phone or on chat. It appears to be a scam designed to benefit property owners, not guests. STAY AWAY! Use another service or book a hotel. At least you will have recourse and someone to speak with.

The laundry list of bad service starts with the fact that I had to go to gethuman to find Airbnb's phone number. Next it seems that if you are not connected to Facebook, Linked or Gmail it is impossible to get "verified" so you can use their services. I AM A 65 YEAR OLD BABYBOOMER WITH MONEY TO SPEND. Airbnb isn't what I would describe as helpful for me. If they aren't helpful on the front end why should I think they will be helpful or cooperative when there is a real problem. So far it has taken over 14 hours for their folks to get back to us so we can book. Our "reservation" timed out. They have a great idea. I can only hope someone else enters into the field but can spell service. I am thinking that Hilton sounds better and better.


At start seems a outstanding website, from both host and guest.
After one year hosting I can tell "if something go wrong you f*kd as host and as guest"
The story is they take 10 % of all transaction, they deal very well whit it, but that`s all. No insurance, no support, no noting, guest in trouble left alone if there is problems. I been renting for one year, they ruined my life, I left my job believing to be able to make a living out of it, but one day my place disappear from the research, no more booking, I contacted them 3 time a day for one month, is impossible to talk to someone who does say more than "good morning, how I can help you?"..." I am sorry to hear that...", "I send already an email whit the highest priority".
Never been contacted back, no one know what did happen, sent endless email, always received the usual automatic reply, thanks for contact airbnb we will contact you as soon is possible. Bla bla blabla." 2 month and not one human response., there is no offices there is no manager contact anywhere, is a "ghost" company to the point that a layer does not know how to suit them, and even if was able to do so it was pointless (according to him). To cut it short if you are a host don't relay on them.

Airbnb let an 18 year old rent my home. This kids proceeded to throw a party and trash our lovely home causing $15,000 in damages! He also stole property and vandalized the neighborhood with red spray paint. Airbnb had no intention of helping. They made us jump through hoops for weeks and they refused to speak with us by phone. We had a police report, over 100 photos, estimates from contractors and plenty of proof. Airbnb tried to deny most of the documents we submitted because they didn't like the photo format. They refused to accept a Home Depot quote because it was sent to us by email. They created one road block after another for weeks, in an attempt to get us to give up. However, we pressed on and did everything they asked us to. In the end, they agreed on the damage but they only offered us $2500, take it-or leave it. They provided no explanation as to how they came up with that number. Then they shut off communication with us entirely. Obviously the 1million dollar host guarantee they advertise is a complete lie. What a scam! The numbers are obvious. There's no way we can risk our home to Airbnb renters. If someone burned it down, they won't pay! So we had no choice but to pull our house off the platform in the peak rental season leaving dozens of future guests left without a home for their beach vacation. Do NOT trust Airbnb! They are a horrible, dishonest, criminal organization with the worst service you can possibly imagine. BEWARE!

I booked a reservation which went smoothly. Then was requested to pay more for my pet as I expected. I tried many times to pay the pet fee, but the payment would not go through online. I contacted an Airbnb rep who tried for over an hour to help me get the payment made but couldn't unless I gave the User I.D. and password to my checking account. I refused on that one. So this overseas rep said I was being referred to a specialist. While holding for the specialist I was hung up on. I felt there was no other choice but to cancel the reservation yet they kept almost half the money I paid for the reservation. Now have found out that even their extenuating circumstances will not allow me to collect the full refund when this happened through no fault of my own. Their extenuating circumstances provision covers almost nothing that will ever happen to a person but many circumstances most people will experience through no fault of their own yet get little or no refund whatsoever. They should be put out of business.

I have rented a two bedroom apartment downtown Prague, Retezova ulice cislo 7/224 from December 5th to December 20th. My sister and I were the only occupants. The stay was pleasant due to diligent care of our contact lady Mrs Zuzana. The apartment was advertised as "luxury", remodeled in 2014. Well the place could have been lovely then, but now is in desperate need of bathroom remodel. The shower door was out of tracks. In spite of my good technical abilities.The drain was very slow to a point of overflowing. The carpets old and worn out. I did some cleaning before I settled in. Overall a nice stay. But, please take care of this place. Alexandra Reynolds

Not saying Airbnb is prefect, but comparing to other major vacation / short term rental websites, Airbnb is way better.

We have used Airbnb the longest period of time and get most guests from here. The best of all is with least amount of trouble. And even when there's a problem we could always solve it with help from Airbnb smoothly and professionally. Plus, there has never been any payment issue. As a result, we are very confident using Airbnb to rent our properties. We are not afraid to enable Instant Booking features. We also offer our best prices here thanks to the basically worry-free business relationship with Airbnb.

Why are bookings/guests from Airbnb the best? Our guess is because Airbnb handles everything from the beginning to the end with a proven system. Starting with verifying guests picture matching their ID, so to prevent potential online fraud. Their customer service representatives, at least the ones we talked with so far, speak perfect English, are professional and a pleasure to deal with. Plus, Airbnb provides $1M Host Protection Insurance coverage for owners/hosts, which certainly provides extra peace of mind.