Airbnb

AirBnB sent the worst tenant we have ever had aka Pacific Heights.
Violated our house rules left and right, never had a conversation beyond Hi, Bye.
Said nothing and stayed in his room the entire week.
Eats in his room trashing the carpet and leaving permanent Cheeto stains.
We don't appreciate his eyeing our 6 year old daughter.
The $75 damage claim pale to guest's pack of lies trashing our place saying we run it like the Military.
If he means clean and organized great!

This is AirBnB response: Reviews are the backbone of Airbnb's community.
In order to maintain this structure, we have guidelines in place to ensure all reviews are fair, honest, and relevant to your guests' stay with you. https://www.airbnb.com/help/article/546

After reviewing xxx review, he does not violate our content policy, therefore we must leave his review. While his review does not violate, your response to his review has been removed, as you had included some of his personal information that could be used to locate him outside of our platform.
As of this correspondence, it has been taken down. I have emailed AirBnB that I demand $xxx for compensation for libel damaging my brand on AirBnB.
To date, AirBnB has not replied nor compensated for the unfounded malicious attack promoted by their guest.
AirBnB should be shutdown. They abuse hosts with no regard for the truth.

I booked a trip to California about 3 months ago Leaving on my trip Tommorrow morning without warning or a heads up airbnb deactivated my acct for no reason leaving me high n dry for my trip because it cancelled my trip I had planned with my daughter and wife they said someone would be Calling me that was a week ago and no one still has called I will never recommend airbnb and will never be using them again I will recommend using vrbo.com as they have been good to me for decades now won't happen again thanks alot airbnb for ruining my trip.

My experience with Airbnb is bizarre and unsettling.

I booked with Airbnb 1 time about 3 years ago. Unfortunately, the trip was cancelled due to COVID, so I cancelled the reservation 6 months before the booking date. The host and I communicated respectfully and they were gracious enough to provide me with a full refund. Then I haven't logged in to Airbnb ever since.

This week, I got an email from Airbnb out of the blue and was notified my account was removed due to violations of their terms and conditions. Since then I've made several attempts trying to find out what exactly did I violate, and have obtained absolutely no details except:
"We want to assure you that we reviewed your case thoroughly before reaching this conclusion. As such, we won't be able to offer you additional support on this matter at this time."

I feel very alarmed by this as they hold my IDs (part of verification), Credit card information, and technically owe me a couple of hundred dollars as there were gift cards redeemed on my account.
I have requested them to delete my data entirely from their website, and have received no response.

I want to share this experience and warn everyone to stay away from this company.

We really enjoy using Airbnb for the last two years. At first they were terrible - customer service was nonexistent, hold times were forever and their agents were extremely unqualified and very rude! However- they have improved over the last 12 months. We rent an apartment out to others and have easily rented it more than 50 times. Hold times can still be long however their agents are much more professional and even friendlier. They still have a monotonous verification process and the main issue now is their systems must be awful-their website has always been awful and extremely difficult to navigate they have changed the looks of it many times but it has never been a good website and totally surprised -based in Northern California you would think this would be easily under control. They never seem to have the notes from when we called in prior as to who is authorized on the account. We are constantly repeating ourselves to get this done. Whoever the CTO is must be replaced and this will be a premier site. In the 50 rentals 3-4 were an issue and needed their involvement all worked out in the long run. I am a persistent SOB and kept calling in until an intelligent life form would hear me correctly. Persistent but always fair.

I had a terrible interaction with an extremely greedy property manager using airbnb to get occasional guests but mostly long term tenants. They refused to waive the almost $200 cancellation fee when I tried to cancel my two day stay, more than 3 weeks ahead of time, due to jury duty. Messages deteriorated into threats and name calling.And I repeatedly told them to stop messaging me.
I canceled despite the fee and filed a resolution request. The next day Darren at airbnb told me he read the messages and wanted to hear what happened. He listened intently, and then told me he was so sorry that this had happened.He explained how Airbnb appreciated kind vibrant people like me and my family. He said people like the host I dealt with were the exception and that he'd handle them. He added that Airbnb valued us as guests and hosts. He also refunded me for the entire stay and offered a $100 voucher for my next trip.
After the very kind and comforting conversation, I received a personal sincere email just as nice. The whole experience made it clear that Airbnb does their best to make sure guests and hosts are good people and treat each other right.

Rented a house for a week to accommodate 5 of my employees. Host accepted rental, then less than 24hrs before we arrived cancelled the reservation. He claimed the current tenants wanted to stay longer so he cancelled our reservation. How is that even allowed? Our money is still being held and so we are unable to book anything else. AirBNB support claimed they were going to help with re-booking since they knew our refund would not arrive in time. 6 HOURS LATER they claimed there is nothing they could do and offered us a coupon code... I now have 5 employees stranded in Vancouver while we wait for the money to come back... ******* 69B Ave, Langley Twp, BC V2Y 3A8 Hosted by "John" I would avoid at all costs

Airbnb's so-called customer support is really just a $collection system. I took my 85 yr old mom and 17 yr old son to this place https://airbnb.com/trips/v1/185bca16-4784-4a24-951f-450e797dd170?tab=past during the #pandemic - the owner lied about conditions and AIRBNB won't resolve because she has a lot of properties. They strung me along for months, continuing to tell me someone would get back to me about my case, charged an unauthorized credit card for time I wasn't even at the property, and then re-rented it to another renter during the same period for which they charged me.

DO NOT RENT FROM FAYYAZ. HE WILL SCAM YOU OUT OF MONEY!
Club de Soleil 1 bed
5625 West Tropicana Avenue
Las Vegas, NV *******

He told me to cancel in order to get a FULL refund, then he REJECTED the request after he told me to cancel. Airbnb did nothing about it. They wanted to give me a useless credit that didn't cover loss of $185. Then you can't write a review unless you complete your reservation. Complete SCAM. DO NOT MAKE RESERVATIONS UNLESS YOU ARE SURE ABOUT YOUR PLANS AND WHO YOU'RE RENTING FROM. 12. 13. 16

Apartment hosted by Julia at ul. Warszawska 5A, Modlin, Nowy Dwor Mazowiecki, Poland does not allow guests to:

1. Sleep with open bedroom doors
2. To stink with alcohol (as per exact words of the owners)
3. To make any sounds by voice (even with medical condition)
4. To walk around apartment (contrary to their welcoming message)
5. To wake up when you wish to wake up.
6. To check in "late" (after 9 PM)
7. To check out after 10 AM (respected but unusually early).

Otherwise you will be disturbed and approached by the owner with dog who will let her dog "kiss" you early in the morning in order to wake you up and ask you to leave andf she will cancel any other nights at her apartment you may have booked.

Airbnb customer service is no existent. We recently booked an apartment in Rome and had an issue with one of the locks in the bathroom. Our seven year daughter was stuck in the tiny bathroom and began to panic to be broke the lock/door to get her out because on our first night we had a terrible response time from the host regarding issues with the key. Airbnb reviewed both sides and determined we should pay for the door and that was the final decision made by them. We tried to contact customer service and were unable to get any actual help. After reading through their small print (which we should done first) everything is geared to protect Airbnb and the host. Does Airbnb not understand that without guest/customers their business would not exist?! There was nothing fair about the final decision they made, Airbnb really just took the host side and never really heard our side of the situation. We will never use Airbnb and we will make sure we tell as many people as possible to beware of Airbnb.

I WAS TRYING TO FIND A CHEAP PLACE FOR ME AND MY HUSBAND AND I FOUND MULTIPLE PLACES, BUT WHEN I PUT THE STAY TIME IN IT CHARGED THE PRICE UP HUNDREDS OF DOLLARS. A $16 NIGHT STAY CHANGED TO A $300 A NIGHT STAY. THIS IS AN ABSOLUTE SCAM. REPORT! TAKING THEM TO COURT. This company will be mine.

I recently had to cancel a trip due to the recent pandemic. I was well withing my 72 hour window of canceling and was promised by the site as well as host that I would receive a full refund. I was in contact with the host for days as she "acted as if she never got my cancellation" if when I sent her the screenshots. She then declined my cancellation and said she would charge me if I didn't cancel. I called customer service multiple times to report her and try to get my refund and multiple times I waited for over an hour on hold for them to continuously hang up on me wasting my time. I never even got to talk to anyone. I will never book through airbnb again. I am out almost $150 and stressed to the max. The customer service team was nonexistent and the entire site is a joke. I definetely WOULDN'T recommend airbnb.

I planned a trip to Australia during the New Year period and i understand during that time of the year is very difficult to get places to stay so I definitely started making arrangements on AirBnB Months in advance. I spent weeks trying to find a place because even though hosts on the website will show their place as available on their calendars when you inquire about booking they'll tell you that the place is not available or they are looking for a specific amount of days (different from what they list for minimum amount of stays listed on their pages) for booking. When i finally managed to book a place, the host cancelled on me months later as my trip had drawn near. This was probably the most frustrating thing because all AirBnB did was offer me an extra $167 for me to reserve another place. They should really have some policies in place to keep host from cancelling last minute and making ridiculous minimum stay requirements that they don't mention in their booking descriptions. It's such a headache. In the end, getting a hotel was my best option because i knew they wouldn't cancel on me a day, week, or month before i arrived.

Scheduled a stay in a house but had to cancel 2 hours later after being made aware that someone 25 or older had to have been present due to a local ordinance in the area. But because of the bs cancellation fee I was only refunded half my $3700 deposit despite only holding the reservation for barely 2 hours; and I have to pay for a service fee for service I'll never receive. I explained the situation to the host and Airbnb and someone named Dan from Airbnb confirmed that the other half of my money will be returned in a number of business days. A month goes by and the other half is not returned and the host and Airbnb just ghost me until I called them about the situation again. Then it ended up being the host and Airbnb pointing fingers at eachother claiming that either one still had my deposit. Then Airbnb has the audacity to tell me a month later that the cancellation fee means that I can't be refunded. Like wtf, the concept of this platform is a good idea but it's executed poorly due to the incompetence and shady behavior of certain hosts and the support team they outsource to other countries. I travel all over the world and was hoping to use this platform for the first time but never again and I'll make sure my peers are aware of this crappy platform as well.

Do not use Airbnb. As you can read from other reviews, Airbnb provides no guarantee that the property you rent (or think that you rent) will really be available to you when you arrive, and provides essentially nothing to you when the owner does arbitrarily cancel your rental contract.
A month ago, I booked an apartment in NYC, through Airbnb, for a long weekend in mid-December. Several days ago Airbnb notified me that the owner had cancelled the contract, with a 'sincere apology' and $50 (less than they charge for their service fee) available toward our next reservation tho only if we spend more than the current refund value. The property I had rented had a cancellation policy stating that I would only receive a 50% refund if I cancelled; Airbnb failed to provide or honor any such protection for me. When I contacted Airbnb, they refused to provide anything more than $50 in credit toward another reservation, and that only if I spent more than I had originally.
When I rent a place (and pay in advance, in full), I expect the property to be available. Sure, sometimes things happen and the owner will need to cancel, but Airbnb should then take steps to demonstrate they recognize the massive inconvenience and annoyance and make it right. Airbnb failed to do that. I will never use them again, and strongly encourage others to avoid them.

Employees are using their position to terrorise you and force you to accept what they want. The listings fail to pass basic standards of cleanness and is a joke if you compare it with few years back and the insanity of covid and the "high" standards. I stay in a filthy place and instead of getting help I have one of their supervisors acting like a gangster and trying to force me to accept nothing as compensation. Their Ambassadors fail to understand the case or spend 2 minutes to read the problem. They kept closing my complaint for many days without offering a solution. It is time for us to stop using this platform and support hotels and other accommodations via other means or directly with their websites. The only think achieved right now is making them show profit in exchange of our money and receiving a horrible experience at the same time. I hope users wake up and understand this. Their reviews are all 1 and 2 stars max and every day hundreds of people complain for the same thing and there is no improvement from their behalf. Why would they bother since they make money at our expense. Only if we stop using them, then maybe they wake up. I will never use them again. It started well and even the prices now are more expensive than hotels. Supposedly it was to be cheaper.

ON MARCH 29,2018 I BOOKED DREW'S PLACE AND PAID THE DEPOSIT FOR A ONE MONTH RENTAL JULY 1-27-2018. DREW ACCEPTED MY DEPOSIT THE SAME DAY. TODAY APRIL 2,2018 DREW CANCELLED MY RESERVATION BECAUSE HE SAID HE HAS A BETTER RESERVATION FOR 2 MONTHS FROM A DIFFERENT WEB SITE. HE WAS VERY UNPROFESSIONAL AND DISRUPTED MY PLANS AND MY EXTRA COSTS TO PLACING THE AIRBUD SITE IN AN UNPLEASANT SITUATION. HOPEFULLY AIRBNB WILL PENALIZE HIM FINANCIALLY AND NOT USE HIM AT AIRBNB. WE ARE VERY UNHAPPY. DOLORES IN NAPLES, FL

I have been a super host for 6 years now and have over 1500 guests. My wife was my second host and for the last year she has had her own business accommodation on airbnb and is also a super host. We saw the rise and golden age of Airbnb, where the support team was respected by the super host because we are the ones who make the service's reputation. I recommended this service to many as an alternative to booking and helped them start an airbnb business. But now that time has passed.

Now any homeless person who created an account just yesterday using fake documents can come into your home, stay for a week, and then demand a full refund. I have encountered this more than once during my business. Previously, the airbnb team protected their superhosts from such anonymous people. But that's all in the past. Last month, such a homeless woman came to our house. We, as before, refused to make a return for far-fetched reasons. Then this anonymous person said that there had been a theft in our home and reported it to airbnb. External cameras only showed that the guest himself was in the house at that time. There is no evidence that there was any theft at all. And even if the theft was real, then we are clearly not to blame for this; the accommodation has locks that the guest himself must control. Despite all this, airbnb decided that the account created yesterday, absolutely not filled out, is more trustworthy than a superhost with a completely filled out page and a bunch of positive reviews. Airbnb simply blocked my wife's account and is no longer responding. But it didn't end there. This morning, without any warnings, questions to me or at least any message, they also blocked me as a superhost with 6 years of experience. I assume this was done because I am my wife's second owner.

Now my advice is simple: airbnb is no longer what it used to be. Don't do business with airbnb, support their competitors who would be happy to occupy their niche. It doesn't matter how long you work with airbnb and what rating you have, they will cheat you at any stupid opportunity. They don't value their partners.

My family and I rented through a super host on Airbnb, Adam. He is in the Washington DC area. We paid him half down 6 months in advance and we were in the stages of planning our trip when I received a message from Airbnb saying "your trip has been cancelled you will receive a refund within 15 days" about 5 weeks prior to the departure date. I reached out to super host Adam, and never got a response from him. I reached out to Airbnb because we had plans but no place to stay when we were there. I would hear back from them every 24 hours or so. They offered to help us find a new place but by the time we heard back from them I had already found a new place; Further away from where we wanted to be but at least a place to stay. Airbnb responded by saying "looks like you found a place"……. Ummm not without a lot of stress and frustration but yes I did. I then asked to be able to review super host Adam and was told I can only review if I actually stay in his place…. Which means I can't warn people of my experience with him. So here I am attempting to review Airbnb and super host Adam so other don't find themselves in our situation.