Airbnb

We have two in our Condo development and they are a pain to deal with. Constantly blocking driveways; blocking garbage cans for pickup; parking in front of fire hydrants and blocking snow removal. They come to our neighbor hood and take over. You Airbnb guests need to remember that you are GUESTS in a neighborhood and should respect that. Park in VISITOR parking and don't infuriate the people in their neighborhoods where they OWN their properties.

Reserved a house for the holidays. After driving all day, we arrived to the house only to find that we could not gain access inside as the keypad had no power and was not working. Attempted to contact the host…. No response. Reached out to Airbnb and they were absolutely useless. Said they couldn't do anything and needed to contact the host. After numerous attempts and waiting outside in the rain and 40 degree temperatures at 11pm at night, we decided to make other arrangements. We lost over $900 and still waiting for host to respond to my request for refund…. Though he gave me positive feedback and acknowledged that there was an issue with the door lock. Still no refund. I will never use AIRBNB again (after being a loyal customer for several years) and will make to sure to tell everyone I know about their shady business practices and steer clear. I have sent several messages to Airbnb and they either blow me off or just ignore the message completely and never call me back. Horrible company and customer service. BEWARE!

This place I booked in Lancaster PA turned out to be in a terrible section of town. The side walk was filthy and full of graffiti. There were people arguing and swearing out front and there was no place to park on the street except a long distance away. I am partially disabled and there is no way I could lug all my stuff that far. The guy living at 525, the address they specified, didn't even know anything about the place I was supposed to stay at. I went through this narrow gate with no sign to find the building. When I finally found what I thought was the right building I couldn't figure out the lock even with the combo they gave me. I didn't dare to leave my car on the street for any length of time with all the creepy people roaming around and cars going by screeching their tires and sound systems blaring. I called the number they gave me but no one answered. I was fighting a squall that came up suddenly as I was leaving the city and I couldn't answer the phone. A tree came down blocking traffic. I eventually picked up the feeble message they left on my voice mail but I was already nearly out of this awful place. I had to get a hotel for the night. I asked for only fifty percent of the money back considering my own stupidity for dealing with these people. Now they are claiming I never showed up. What a despicable bunch. I'll never do Airb&b again.

I am just here to warn people of the scam that is going on with Airbnb and be weary on how you book because there is a scam that airbnb are aware of but won't do anything about it.

I cancelled my reservation due to covid and they refunded my money to a dead card that did not belong to me and refused to give me back my money even though I shower them proof as to where the money was actually taken out of
A few days after I booked someone abroad stole money from my card
Your information I'd not secured through Airbnb even though they claim it is
Airbnb are aware of this scam because I've seen quite a few people post saying that had the same problem

Be weary people they're unreliable.

First and last time! I will never use airbnb again. We were scammed with an apartment we thought we were renting in New York. It was extremely dirty and not as described. Airbnb does not appear to screen their host homes. Our host accused me of lying and taking photos of the room after we dirtied it ourselves. Airbnb worked with me as I tried to get a full refund but in the end they got the final say and only gave us part of our money back. It cost us over $400.00 to stay one night in a tiny room with only room for three and we rented for four. Two of us had to sleep on the floor as the bunk bed was not safe to sleep under nor was it accessible as it was so close to the wall. We could have stayed in a nice hotel for that price. There were many inconveniences including key issues which ended up keeping us locked out of our room and having to walk to an off site place to sort it out. We contacted Airbnb with full details of our experience and photos and still were sadly ripped off. I'm sure there are great hosts and those are what get the great reviews but renters beware because Airbnb does not have strict or hgh standards regarding who can host.

We recently rented a room in the in the SOMA neighborhood of San Francisco, and were excited about the "Spacious bedroom w private bath". Unfortunately, when we arrived the situation was not as advertised.

The kitchen was an untidy mess, with fast food containers and dishes laying about. We ended up leaving instead of cooking the planned meal.

The bed had clearly been slept in, there was no top sheet, and when we turned the bottom sheet inside out discovered that the bed had blood stains. Needless to say, gross! The bed was also rock hard.

The floor, windowsill and desk were all dust-covered and strewn about with items. There were no towels in the bathroom. The room mate's SO provided a couple of threadbare towels.

We contacted the host, who was not present at the time, and essentially received a "this is not a hotel, it's how I live, so deal with it".

We then reached out to Airbnb, were assigned a case manager (Tiago), and after providing documenting pictures then were granted a refund of the base price of the rental. We've stayed with Airbnb hosts myriad times and this was our first negative experience. Airbnb smoothly turned things around for us. They also reached out to the host for a discussion regarding rental standards and communication.

Thumbs up from us, despite the incredibly negative experience with the host.

I lost almost 2000CAD due to AirBnB excuses in their policy.
I've booked an apartement at 188 Keefer Place, Vancouver, I had to cancel due to covid19, since I can't get a visa on time for my trip due to the Visa section is closed until further notice.
I tried to communicate with Hannah many many times, Hannah, the host, is apparently a superhost. But no response was given. She's dead silent! This is the kind of superhost AirBnB has -_-! Doesn't even deserve the title, but you decide!

Tried to explain to AirBnB and they say, that my case is not covered by their policy, and the host has every right to refused returning my money.
I cancelled 2 months in advance, with a consideration that the host will have a lot of time to relisting her place.

I've learned my lesson, I will not involved with a blood sucking, opportunist, cruel treatment of company like AirBnB anymore. I hope everybody reading this can learn from my lesson.
And Hannah, hope you use my hard earned money for good.

When things go smoothly, it is fine - as long as you don't need help from Airbnb. If you need any assistance from Airbnb, you are S. O. L. Finding a way to contact them is nearly impossible. Their phone number and email are so hidden, it took me about an hour to find. In the meantime, the site kept routing me back through their 'Help Center' with FAQs that didn't help at all. Once I found a phone number, I waited on hold for 2 hours. They then told me that that if I cancelled the booking that was showing up on my doorstep in a few hours, I would be financially punished - despite the guest blatantly breaking my house rules before even arriving. Airbnb customer (no)service doesn't know their own policies.

In another situation, I didn't (still haven't) received payment for a stay from 2 weeks ago. I contacted Airbnb via their 'Chat' function 2 or 3 days after the guest arrived. My Transactions page didn't show payment was released, and I had not received the standard email stating payment was released. The Customer (no)service agent insisted that payment was released, and that it was just hung up with my bank. She said to give it a couple of days. I waited about a week and a half, and it still has no shown up. My Transactions page still doesn't show it was released, and I have not received the email. My bank has confirmed that there are no pending transactions. The first Customer (no)service person flat out lied. I contacted Airbnb again via Chat, and this time they say it is a technical issue in their system and hasn't been released, so yes, the first person lied.

Showed up during XMAS holiday to spend a few nights on this beautiful sail boat only to find the pictures were10 years old. Boat was dirty full of owners clothes and food after complaining they kept $400 dollars and threaten me with legal action if i continued to contact owner, phony reviews, phony pictures etc... AIRNBNB could care less even wrote to president with no response, and of course you can't get a bad review posted on their site SCAM

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Wayne
6 reviews
2 stars: Poor
Just now
I have used Airbnb for 4 years
I have used Airbnb for 4 years. I have had a recent poor customer service experience recently. I book 4 different places on West Coast of Ireland over 10 nights. 1st went very well, but the second and third were pretty bad. I rang customer service about the 2nd stay, which advertised smoke alarms, monoxide alarm and WiFi throughout accommodation. None of this was the case. The cooker oven couldn't be used because it was filthy and smoke coming out. Host took two days to clean it, by which time we where leaving anyway. Customer service would not find alternative accommodation and would not compensate us for this, not even a discount. Its left a lasting scar. It seems there is no restrictions on host that are reported and no come back for us.

Airbnb,

I am not happy with the news I received today.

I dont know how your company is okay with robbing people for their hard earned money.

I have been reading countless reviews from frustrated customers from all over the world on how Airbnb is taking advantage of people during these difficult times. They are even taking advantage of their employees who feel that ignoring and avoiding people is the best way they can get through their work days.

Your customer service representatives are on the front line of fire while the executive teams can set back with their salaries and allow this injustice to go on.

It is not fair to your team, to your customers, your host who will not have alot of repeat business and countless others. Even some of your hosts have been conditioned not to show empathy for people.

AirBnb writes outrageous policies to benefit them and take advantage of their customers!(READ THAT AGAIN)

I have never in my life had this kind of experience with any other operating business.

AirBnb brand and reputation is lacking integrity, compassion, ethics and human decency.

I will not be silenced.

I will warn other people of the injustice taking place and make it my own personal mission to warn others not to do business with this company.

I hope that is worth the $305.00 your brand has stolen from me and my kids.

This is a difficult review to write as nothing horrendous occurred. We booked three accommodations, one was great, one had to cancel for very legitimate reasons and one was just ok. The accommodation that had to cancel did so because the island had no water so it was the responsible thing to do. Unfortunately it occurred one day before we were to arrive. We were able to find another place and with the help of the owner received a full refund. Without his help however my feeling is that we would not have received it so quickly. Trying to contact Airbnb with concerns is not easy.

My complaint with the company is there is no consistency in how places are rated so you are never really confident about what you might be getting. In the two places we stayed they were rated the same, hosts were both super hosts and there was a world of difference between the two... the accommodations were also rated the same and yet again there was a big discrepancy.

We have used VRBO often and there has never been such a discrepancy. There seems to be more scrutiny and control over who can put there accommodation on VRBO vs. Airbnb. I have not heard of last minute cancellations by owners on VRBO either. It is important to feel confident when booking your accommodation and after this experience I won't use Airbnb again unless there is no other possible option.

Airbnb is a great concept and I've used them multiple times. However, the last time I used them, in May 2019, I was screwed by their arbitration process. I followed the host's instructions, as I was required to do according to Airbnb Terms of Service, and placed a key in the mailbox of the host as I exited. The key was never found. The host took it to arbitration and I was forced to pay 2/3 of the cost of a locksmith to change the lock ($178 for my share). The host had five options for how he could have taken possession of the key. I had one option for how I could provide it to him. Somehow, Airbnb ruled in his favor. They never explained what I should have done instead. The provided no justification for the 2/3 - 1/3 split, and never indicated whether the host took any steps I recommended, such as speaking with the postman or seeing if there were cameras in the lobby that might have recorded things. Totally illogical and designed to keep the host happy at the expense of the guest. Look elsewhere. There are other services that will hopefully treat you better.

I made a booking with Airbnb in December 2018 and paid half the amount in advance. I was later contacted by the agent for the host and told that he required the apartment for two days of my booking and they would move me during the stay to an alternative apartment. This was not acceptable as I considered the host was inconveniencing the customer and this was bad business practice. I then asked for a discount due to the trouble and made an offer. The agent failed to confirm the dates or provide a discount acceptance. After contacting Airbnb a number of times with no resolution or confirmation; I cancelled the booking. They then tried to take a service fee from the payment which included cleaning, even though we had cancelled well in advance due to their poor business practice, which we considered a breach of contract. We later found out that the Airbnb policy was to give a discount and the agent withheld this. We threatened to sue and finally received a full refund. I would not use this organization again and other reviews I have read paint a very poor picture with both customers and hosts complaining. You do not make money in business by acting in this way and they fell short of acceptable business standards in this matter. Hosts who think that they can treat customers any way they want to, may occur and if Airbnb does not properly intervene then these sorts of problems will continue, with it sure to impact on their business. I therefore, do not recommend using this organization, customer service is still in its infancy as seen from this experience.

You cancelled on my 30 day stay with zero notice. The "help" I was given was a $200 credit and a link to other "options" that were nothing like what I had booked. If I had cancelled on you the day before my stay, I'm certain it would have been a lot more than $200 cost to me. That's unfair and you've broken trust with me.

Frankly, a terrible customer experience, and one I'm telling everyone I know about. If you'd like my business in the future - and that of customers like me - you need to fix how you handle cancellations. I don't want to hear "We didn't cancel on you - the host did." And I don't want the cop-out that Uber uses of "we're a technology company, not an accommodations provider." If you're trying to disrupt the hotel industry, guess what? That de facto makes you part of that industry. When Westin cancels on me - which they don't - they re-accommodate me (at their own expense), and fast.

I'm now a professional adult having to ask friends if I can use their spare guest rooms for longer than anyone would want a house guest. It's embarrassing and was entirely preventable.

Been doing AirBnB since its inception as a guest. Transitions from conventional hotels to B&Bs a while ago, but now mostly AirBnB satisfies my needs when I stay out of town. Four Years ago my wife and I started hosting. She became ranked as a Super Host and we really enjoyed meeting and interacting with our guests and also the added household income that more than paid for our monthly mortgage payments.

Never really had a bad incident HOSTING and only was disappointed on 2 occasions as a guest (where the room was less than we expected [once it was dirty and once it was way too small]) For anyone wanting a nice stay outside the big-box corporate hotels... this may be for you. For those with extra private space in their homes who want to be Innkeepers for a day... consider hosting.

As a Host, it is a bit difficult contacting CustomerServices by email or phone. In an emergency it becomes quite a chore trying to get ahold of someone to help out in a pinch. They should do better with CS and host access to corporate.

I strongly advise you to be very careful with Airbnb. It may happen that you booked a vacation home in advance, a few months or even a year before the trip, and when there are two weeks left, the Airbnb suddenly cancels the order. Naturally, in such a short time you will not be able to find an equivalent replacement.
This is exactly what happened with my guests, who were going to come for a month and a half. Without any explanation, Airbnb canceled the reservation and returned the money. Never any explanation has been given by Airbnb.
And here is what one of my colleagues writes about his case: "I had some of the booked guests frantically call and email me as Airbnb cancelling on them was screwing them out of their vacation as the town was sold out of hotels and other vacation rentals and their trip was just a few days away. I had to explain how I had nothing to do with this and express my apologies and told them to contact Airbnb and ask them to reinstate the booking. They said they tried and that Airbnb just gave them the run around and showed no sympathy for their situation, even though they (Airbnb) were the ones who caused it."
I think you can take a chance with airbnb if you are going to stay for one or two days. I seriously advise you not to rely on Airbnb if you want to find accommodation for a long time during your vacation.

My family stayed at an Airbnb rental that had a KNOWN NATURAL GAS LEAK! The six of us are fortunate to have survived. AND, Airbnb wouldn't even talk to me about the issue. If anyone asks us, we would highly recommend NOT patronizing this company. Your next of kin may regret your decision if you do. Action that resolves an issue to the CUSTOMER'S satisfaction is the only path for a company that cares about the safety of their customers.

Only use AirBnB if you are happy to loose money when you can fully document you are being scammed on their platform.

I booked an apartment for about $1,400. I was given a different, dirty apartment. I took photos of it and left. AirBnB found in the hosts favour based on fabricated evidence he provided. I lost everything and they ignored me contacting them several times. They never did give a response to my documentation counter to the host's claims.

AirBnB have notoriously awful support. If you have been scammed on their platform they will leave you high and dry. You can get your money back if you want to keep phoning them up for a month. They will finally cave in. Most of their staff don't know what they are doing, have no authority and will leave you going round and round in circles.

What's worse I found the host had previously been banned from AirBnB. I told them and they ignored it. Their new account had one review. I have spent $20,000 with them and have over 35 review.

Will never use them again and will tell everyone I encounter for the rest of my life not to use them.