Airbnb

So many issues with them I do not know where to start from!
To start with anyone ever notivced than the price is lower when you are not logged in compared to when you login? Yes, that's a first trick!
My main issue has been with the horrible customer service. I needed to urgently book a room for 10 mights, I went throught the process, and wala!, they need to validate my card. I call them, as it was urgent, they assured me the dates would bve blocked, but no, they were not, and someone booked part of the days I needed. Yet, 24 hours later my card was not validated and I needed to urgenbtly find a place.
Do not trust them! It stinks from all sides.

Website is riddled with viruses: Past 6 days have daily tried to reserve with no success: Verification required: I verified 3 times over 3 days & site does not register verification: Airbnb sought different verification information: Highly suspicious why this is happening: site not capable of making reservations over 27 days: reached an agreed rental amount with owner which was less than advertised & Airbnb site not capable of making changes to advertised rate: leaves you unable to reserve or pay for accommadation: paypal link on website suddenly worked & when opened PayPal Airbnb took $ which I did not authorise: Airbnb denied: have logged dispute with PayPal- Airbnb admitted they took nightly rate & will take 7 business days to pay back: Airbnb asked for a new email address?

FIRST: DO NOT STAY WITH DE LONTA IN LOS ANGELES! HIS BOOKING IS LISTED AS "PRIVATE ROOM, SAFE, COMFORTABLE IN HOLLYWOOD" I booked his flat for a night, not only did he give me a FAKE ADDRESS, he simply stopped communicating with me the day of the booking. I tried for 8 hours to reach him and to get AirBnB to straighten out this problem. Now he is STILL LISTING HIS FLAT. AirBnB says that they "are working with him". How is that the right thing to do? I don't think someone who gives a false address and then disappears should be allowed to continue to profit from AirBnB business, do you? How many other travelers will have the same problem I did?
SECOND: AirBnB should have a plan in place to make sure their hosts are reliable, and honest and "safe"! All I got was a refund and they think I should be happy about that. My trip was completely ruined. Too bad, it's a great idea but not backed up by a very good business plan.

We rented a condo last week in Oceanside, CA and the listing/ad said sleeps 4, Air Conditioned, quiet place; well when we got there the first night about 10pm we opened the door and it was about 92 degrees in the condo, humid and we could not find any air conditioning thermostat. So we opened the windows and found out there were train tracks right below the windows and balcony, the went by every 20 minutes blowing the whistle and you could not sleep it stopped at 2am and started back again at 5am! Then we found out the place only slept 2 really, the couch was hard as a rock and did not pull out like the ad state (sofa bed). We tried to cancel and they charged us half of what we paid! We had to get of this hot hell whole! So we got ripped off excessively! DO NOT USE AIRBNB!

As a first time airbnb customer, i booked a nice place in Cape Coral, Florida about 3-4 weeks before my trip. My friends' flights and mine, just like our reservation were scheduled for Friday. A day before, on Thursday morning, i received an email from Airbnb stating that my reservation was canceled because i supposedly violated their terms and condition with no other explanation as to what terms and conditions i had violated.

I reached out right away to the airbnb customer service requesting information. They apologized on the phone and said that the they will create an expedited ticket for the terms and condition department to reach out. In the meantime there was no way i could get the same booking.
My friend was barely able to get some other house through her account, a lot more expensive so we didnt lose our plane tickets and missed on the 4th of July weekend. They finally reached out to me about 1 week later that my account was finally reinstated, but no explanation as to what happened. They had about three weeks to reach out since i booked regarding this unknown "violation" but they reached out last minute. With everything thats going on, you would think they would be more careful with the way they deal with things.

When they finally reached out a week later, I asked about what i violated, but their only response was that my account was reinstated, like that was enough. Guess what, you can go ahead and close that account airbnb. No need for it when I am not planning to use it. At least i dont have to deal with this when i book a hotel. Thanks for nothing airbnb.

I just had the worst experience with this site trying to book a room in New Orleans for the Jazz fest - the proprietor offering the room was extremely rude and condescending when I tried to book the room at the price he had listed on the site. Apparently, he charges more during Jazz Fest... which is fine. I would have paid more had he asked, but he didn't - his response was rude, unprofessional, condescending, and called into question my motives and character (seriously) and I would highly advise anyone who is considering using the site to consider that the B & B's listed apparently have no standards to meet as regards professionalism, business practices or anything else. I've stayed at B & B's all over the world and have had the owners inform me that the price is higher at certain times of the year before- that's to be expected, it's okay, and it's part of the booking process - but this response was just beyond the pale obnoxious, rude behavior. Air BnB should be professionally embarrassed to be promoting such a place. I can only imagine the nightmare of staying at this individual's home. Yikes! Beware. I cancelled my account immediately.

We've had many good experiences staying places, BUT just had the worst customer service experience we've ever had - my review here is about AirBnB customer service.
Booked a 2-BR villa in Bali (where 85-90 degrees is the norm) - one of the amenities was AirConditioning.
We arrive and only 1 of the 2 bedrooms has AC. Over 36 hours they actually install an AC unit, which great, but that was to little too late, we were only there 48 hours.
We appealed to the host, but they said to take a hike.
We escalated to Resolution Center and AirBnB said that it was OUR FAULT for not asking if both rooms had AC or just 1 room.

AIRBNB CUSTOMER SERVICE FAIL

I am a host, hosting, in South Lake Tahoe, 5 starts, with Airbnb since 2010.
Airbnb's customer service is almost non-existent. People are nice but have no idea how the business works. It always takes a lot of time to get any issue resolved becasue they have no experience or the power to resolve the issue (in comparison, VRBO's customer service is much better).

Airbnb is obsessed about the security or, I would say, secrecy. They never share, even after the booking is confirmed, emails or phone numbers. At the same time, they allow booking with a guest that has no name, just a "user". How in the world a host should let somebody stay in their property of significant value if the person doesn't even has a name?

It used to be that if somebody contacts (not a request for booking, but with a question) me via airbnb's conversation, I can reply or do pre-approve (my choice). Now, I don't have a choice: there is no "reply". I can only do "pre-approve", or "decline" or "make an offer".
It bothers me because it's rude not to give me a choice and the company comes through as only caring about the bottom line (big fees) and not for their clients.

I have to say that most of my guests who booked via Airbnb were very good guests and were kind to my property, no problems with that. But Airbnb is a callous company that knows how to do a good marketing.

It's been the most frustrating experience I have had so far. Communication wise it's an absolute joke. Booked a place for me and my partner birthdays for 3 nights on the weekend. First half gets payed, second half never came out thru some card issues so booking automatically gets cancelled even though it's weeksss before check in (?). Host was an absolute money hungry sucker so only option was to book the same place same dates and pay the full amount if we wanted our first half back otherwise money was gone. Decided alright whatever let's just book it same place same dates so we don't lose the first half as we got promised. Second booking gets payed in full amount and I had to chase them for my refund of the first booking. Went from the host telling me they're looking into the issue to them saying it was not up to them but airbnb. So host was an absolute pain to deal with too. A day before my partner's birthday and the day we were supposed to check in, I get call the night before that a mistake was made from one of them and second booking was cancelled. Is this a really not funny joke at this point now? Money only gets into your account from 5 to 15 days (such a vague answer) and a solution was never given to me apart from having to book again. Seriously?! We got left with no money and no place the day before we were supposed to travel! AVOID AIRBNB AT ALL COSTS!

We booked a 3bed unit in London for a week (host "Caroline") After a few days, Caroline informs us via the airbnb email system that she is cancelling the reservation because the unit was booked by another web site. Really disappointing, but I guess that happens.

So we start over and find another 3bed unit we like (host "Lola"). Lola has some great reviews. Again, I pre-pay the entire reservation on my Visa and it seems like we are all set. Then we receive another message from airbnb that (1) our payment method is not valid, (2) our new reservation is cancelled and (3) our airbnb account is immediately CLOSED. WHAT!? Our payment method was certainly valid and in fact airbnb had now charged us for two reservations. I called our credit card (Citibank) and they said that no refunds have been processed.

Now, I've booked a hotel and I'm fighting with airbnb to get my money back. They say they have processed the refunds, but Citibank says they have not. What an amazing scam (err, I mean service).

Super Host given zero service on phone
Twice in the last few weeks, as a Superhost I have called Airbnb and spent time on hold and then been disconnected. When I go to click on the email they send -- first having to find it in TRASH, the same email that they routinely use to book thousands of dollars worth of reservations -- a notice in red and black advises me to NOT CLICK as the site iis "MALICIOUS." So then they disconnect me each time.

So I am in the position of doing business with a company that has changed their phone number from the one I used to use, will not put a HUMAN BEING on the phone to answer my Q even when I hit zero toward the beginning of their perky robot voice telling them that I CANNOT receive their email, and has no detectable means of emailing them for help. It's a nightmare loop. VRBO gives good service. Airbnb in recent weeks has given me NO SERVICE despite my trying multiple times.

I am deeply disappointed and very angry with the fact that although airbnb have cancellation policies in place if these rules are not adhered to due to "mitigating circumstances" and the guest cancels at the last minute the host is left with expenses that Airbnb seem to not care about. My booking was cancelled hours before arrival and I have spent money preparing for their stay and now they have been allowed to cancel at the last minute with a full refund leaving me with costs that I feel should be covered under these "mitigating circumstances" my question is how can we hosts ensure we are protected financially when these situations arrive. Also very dissapointed that it has take me 3 calls to airbnb and no one has be bothered to address my concerns. Your hosts are feeling unprotected during these testing times and I don't see what airbnb have put in place to ensure we are also looked out for and financially protected during these times. I'm really considering using an alternative site to host my properties. I ask for complaints to escalate and im given the feedback link. This is totally unacceptable and a joke... I see this one going down like blockbusters... how are you going to offer properties to guests if us as hosts cant trust you to adhere to contractual terms.

I have been hosting with AIRBNB for 3 years and have had some good bookings, but the customer service for hosts is dreadful.
I always used to recieve money in my bank account 1 day after the payout date advised to me. I have now been waiting over 11 days for 4 payments- which as an agent, I need to forward to others- this is damaging my business reputation.
I have emailed 3 times and all I have received is an email thanking me for "reaching out to them"- no resolution to the problem
I am owed 3500€ and have a guest arriving today which will make the total I am owed more than 4800€- we run a small business and we cannot sustain this level of debt.
AIRBNB has been paid months in advance.
HAS THEIR SYSTEM BEEN HACKED AND PAYMENTS BEING DIVERTED?-
We are cancelling all future bookings with this company until we get payment of outstanding debts

We rented a property in Jacksonville it's the house hosted by Dexter. We paid $700 for the weekend stay we arrive to the property and there is an intoxicated man sitting on the stairway telling us that the lady of the house is not there at the moment and we could not go in. I called Airbnb immediately because we had children staying with us and was directed by Airbnb to get off the property and go to safety. We did exactly that we did not feel safe. I did an instant book on another property it looked very good went ahead and purchased it. I tried to get my money back from the other property and they said that because I didn't have video of the drunk man that I would not be refunded. Now they're asking me to video of someone on private property. I'm not an attorney but I believe that's illegal and no way were we going to antagonize a drunk man, And that was the reason they're not refunding me. Watch the news right now about what happened on a property at an Airbnb. Seriously it made national news. I cannot say all stays are bad, some of them were amazing. But not knowing the property before you go can cost you a lot of money if it's not a safe spot for you and your family. Because if there is a safety issue they will not, based on my experience, give you your money back. So you either pay for another place or you risk it and stay on the property. We weren't Taking that risk at that time with kids and after watching the news and seeing what happened to the guy at the Airbnb I'm glad we didn't.

I work for a trade show company in Southern California and we make frequent trips out to Las Vegas for various trade shows. There was a house that I saw that was available by a host named Andreas (From Los Angeles) that I wanted to book for my boss, myself, and my employees. So while I have this reserved, there were some things I had to change about the profile since it was a company profile under a former employee's name. While doing so our reservation was canceled and we were only offered a partial refund. I contacted the host about refunding the rest and he offered me a bogus special that was for $199 per night. Well, the original price was for about $150 per night. He also told me that he contacted Airbnb and they informed him that it was an error that caused the cancellation. So he was of no help to me. I then proceeded to call Airbnb in which the first operator that I spoke to hung up in my face. Then the second individual tried to put the blame on me before it was handled by her manager who is named Diana. Diana contacted Andreas about offering a refund and he refused. Then she turned around and told me that it was me that canceled, and a full refund would not be provided. So Andreas gets a free $500 on top of the new guest who reserved his house. Good job with supporting scammers Airbnb. I will be reporting you to the Better Business Bureau.

I've used Airbnb 4 times, with 2 out-of-the-country and 2 domestic rentals. Overall, my experience with Airbnb has been disappointing. After looking at great property photos and reading multiple glowing guest reviews, I have found inaccurate representations of properties, problematic communications with hosts, incorrect rental information, stained bedsheets, and filthy apartments. My first and only less-than-positive rental review was not published as the host did not review me in time. My most recent experience included an apartment which hadn't been cleaned prior to our arrival due to a cleaning service mix-up; the host didn't respond until the next day. In the meantime, my husband and I did laundry and dishes and cleaned for nearly an hour after half a day of traveling. Airbnb refunded us the $60 cleaning fee, and thus resolved the issue.
I do not feel the Airbnb provides consistent, high-quality service. I feel duped after several Airbnb interactions, and do not plan to recommend or employ Airbnb services in the future.

The host that I was dealing with was amazing. However, try to get a refund from Airbnb when you have to cancel due to COVID-19. At the time of cancellation I was not provide with a full refund option. Likely due to my cancellation happening before they set this up. However, they did give me a travel credit with an expiry date for next year. Now I don't want to deal with them again after all this. They stated the following "I apologize for the trouble this has caused you but in this case, the refund can no longer be reversed as this is a one time refund policy.

This may not be the resolution that you've expected but rest assured Airbnb is doing its best to be favorable for all cancellation due to pandemic crisis. Hoping for your understanding."

When I asked for this to be escalated the response was" I apologize but we are following the same tools and resources. We don't have any higher escalation aside from our department."

Can someone explain what department does not have a supervisor?

Will not use Airbnb again and will advise anyone the same.

We booked a home to stay at for August two months ago. Then Friday, i get a notification that our trip has been cancelled and we are being fully refunded. This trip is only a few months away in Nashville, there are hardly any affordable places left for 12 people. Anyway, I contact customer service to see what happened and I find out the owner is listing her house for sale so she had to cancel all of her reservations. I message support and they tell me that since I chose the full refund option (keep in mind i didn't chose any option, it was just auto refunded) That I'm not eligible for a discount on my new booking. So I book a new place and they follow up after I say we been paying interest on the credit card that we booked with originally so we're losing money off of this they offered to give me $25 off my next booking and I say OK that's a terrible compensation but you can apply it to our next payment for the house we just booked. Then they say they can't apply it to something that's already been booked. This is the most ridiculous customer service I've ever had to deal with I shouldn't have had to call and ask to get compensated for that huge inconvenience, it should have just happened and nothing even happened in the end of it, we lost money with the interest paid on our card and had to book a new place. It was a huge inconvenience on our trip, we lost money and I will never use this app again after this next trip and I advise that you don't either.