Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier.
Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it.
And it's impossible to get help from customer service.
Products used:
Water tank with heat pump
I have a significant amount of money locked in my account without a clear explanation. The company keeps delaying the resolution, asking me to call back repeatedly. Fortunately, I found creekmonat.tech, who has been incredibly helpful in guiding me through the process and assisting me in recovering my funds.
Order #**************
Order date: 2024-07-30
Total: USD 103.00
I bought samples from Shenzhen Plery Network Tech Co., Ltd.
They sent samples which are not working. When I asked replacement, they asked me more money for additional shipping cost. So I went Alibaba for help.
I only got refund cost of the product. Not for air shipping. From 103.00, I only got refund 42.00.
Buyers, Be careful. ALIBABA IS FOR CHINA SUPPLIER.
Tip for consumers:
Be careful when you buy from ALIBABA
Products used:
WIFI modem
I ordered an UTV from Alibaba, through a company called Silveira Michele SC, and their salesman, Carver Randall. My total purchase was made in the amount of $1249 on July 23. Upon shipping the UTV, the product traveled to many countries before being off loaded in Nicaragua, instead of Costa Rica. It is now being held there, and various fees have been extorted by Carver Randall totalling $5890 and $4770. After paying a total of $11,909, Carver informed me the I owed another $9200 in order for my UTV to be released from Nicaragua! I refused and my delivery has not been made. After each payment, Carver promised that there would be no more fees. He lied throughout the transaction. I am unable, and unwilling to pay any additional money. I doubt the shipper is legitimate, having an identical website as another shipper that is easy to research. However, Wavers Shipping Company does not come up at all when searched. It appears they have hi-jacked the website. To date, September 7,2024, I have not received the UTV. I am being extorted for more money and the shipment, which was supposed to arrive within 2 weeks, has not been delivered. It's been 6 weeks. Don't risk your money! It is difficult to report any issue with Alibaba. I have filled out a review on their site, and we contacted to be told I had to file a formal complaint. I have spent hours on their website trying to do so. It's frustrating and I have been unsuccessful in doing so.
Tip for consumers:
Alibaba does not vet their suppliers properly.
Products used:
None received
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Tip for consumers:
everything went very well and very quickly. Very satisfied with the service and the quality of the products.
Products used:
silk scarves and canvas bags
The mode of payment is secure and safer. The adverts that prompt the buy should have the correct price as opposed to asking the price from the supplier and find its high than what is being advertised.
Tip for consumers:
non for now
Products used:
Cleaning Trolly, floor mat, and hotel beddings
It arrived in Romania much earlier than I expected - the quality is PREMIUM - Super - much more beautiful than in the pictures. Perfect professionalism of the seller - 5 stars are few both in terms of quality and service. 10 stars is normal
Products used:
Piramida 15 cm
I am very impressed with the quality of products and services provided by Alibaba. The sellers are friendly and always ready to assist users. The entire shopping experience was smooth and efficient. I highly recommend using Alibaba for reliable and high-quality purchases.
I've had great experiences with Alibaba. I've ordered over 100 items from them and everything has always functioned perfectly. Unfortunately, the costs have gotten much higher recently.
Easy to understand guide and orientation by products saves us a lot of searching. The possibility of finding suppliers and their recommendations and reviews allow us to choose the best ones and at good prices.
If you are looking to step up your game on garment embellishment, this is the supplier to contact and make business with. Very Professional, above and beyond the customer service. Delivery was super fast and they give great suggestions of their products to fulfill the needs and requirements for the designs I am planning to make.
Products used:
Hot Fix Flat Back Rhinestones Color Clear Ss48
From my perspective, Alibaba is one of the best platforms globally for starting an e-commerce business. It offers a secure and reliable payment system, which is essential for online transactions.
My experience with Alibaba has been perfect. The platform is user-friendly and provides excellent support, making it easier to focus on business growth.
I was indeed very please using this site. Great shopping site, no single stress at all. I also received my goods in a timely manner. Highly recommend. Thank you
We were able to find suitable suppliers for our company which manufacture audio systems. We were able to go through the different products as well as suppliers, and chose the products suitable for us in terms of product quality as well as pricing.
Products used:
SPEAKERS, AMPLIFIER MODULES, CHIPS
"5/5 stars!
"Excellent investment! This event canopy exceeded my expectations. Easy to set up, durable, and provides ample shade. Perfect for outdoor events, festivals, or trade shows. Highly recommend this product to anyone looking for a reliable and impressive canopy solution!"
Products used:
Pagoda Tent
I'm Extremely happy with my experience with Alibaba up to now. It is one reliable platform and I believe 80% overseas purchasers know this platform. Massive product range are available with low cost for the bulk purchase.it is very helpful for the benefit of my business. The problem is how to select the trusted the suppliers?", you need to do investigation and supplier qualification then you decide to trust or not.
Most of supplier honest the inform actual condition of the product, i recommend to all who will buy goods in alibaba really happy uning alibaba to do my online business local here in my country
Products used:
automotive parts
The quality of the content of your blog was great. Very impressive and useful write-up. Will be waiting for more updates. Keep posting.
My title says it all,their service is unbelievable they lives up to what they advertise.
A **RELIABLE & HONEST COMPANY ** As well as Old Mountain Archery. ****
Take my word buy with confidence from them you can't be disappointed.
*****TRUST ME*****YOU CAN TRUST THEM *******
ALIBABA team as 5-stars but they deserve 10- stars,same appreciation for Old Mountain Archery.
Professionalism and STRONG WORK ETHIC.
Thanks a million times.
I did business 4 times with ALIBABA & never had a problem.
Thank you so much everyone for your wonderful work.
*****HATS OFF *****
Best regards,
A more than satisfied Canadian customer from:Quebec Canada
Tip for consumers:
Aliba outstanding Company
Trust them
Products used:
Traditional Bows from:OLD MOUNTAIN ARCHERY
This titanium tube is slender and presents a great challenge in processing. After numerous trials and continuous improvement of the process, the final sample turned out to be extremely perfect, and I am very satisfied.The supplier is also very professional, patient, responsive and I think they are trustworthy.
Tip for consumers:
This titanium tube is slender and presents a great challenge in processing. After numerous trials and continuous improvement of the process, the final sample turned out to be extremely perfect, and I am very satisfied.The supplier is also very professional, patient, responsive and I think they are trustworthy.
Products used:
This titanium tube is slender and presents a great challenge in processing. After numerous trials and continuous improvement of the process, the final sample turned out to be extremely perfect, and I am very satisfied.The supplier is also very professional, patient, responsive and I think they are trustworthy.
The patience, service, and technical drawing were outstanding, with a fast and speedy design delivered timely. It arrived 1 day earlier than expected! I highly recommend this seller.
We recommend this supplier, great communication, respond quickly and professional.
The quality of the product is great and has a beautiful design.
In short, we are very satisfied.
Products used:
Set of oil sprayers
This Company has literally been putting my daughter through college! My sales on their Items just blow out the door here locally in Texas! ALWAYS Great Quality and Fantastic Pricing! Working with William is wonderful :) $$$
Tip for consumers:
This is the BEST company I have ever dealt with! HONEST, RELIABLE AND FANTASTIC SERVICE!
Products used:
Playing Cards, Flags, Tumblers
Friendly, honest, quick, and efficient communication. Product is of high quality and works perfectly. Packaging is really nice. Laser engraving looks great! Strongly recommend this product and working with this supplier!
Products used:
Phone holder
First-time Alibaba purchase: Great selection, easy communication, needs improvement
Pros:
Huge variety of products - Found exactly what I needed!
Communication with sellers was smooth - Easy to ask questions and clarify details.
Cons:
Limited payment options - More options like AliPay or even crypto would be helpful.
Seller data accuracy - Some listings had incorrect pricing or minimum order quantities.
Overall:
Positive first experience, but Alibaba could improve by offering a wider range of payment methods and ensuring seller listings are accurate
Products used:
Solar System related products
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.