• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
145
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

Rating

Timeframe

Other

Reviews that mention popular keywords

trade assurance (621) quality products (376) product quality (185) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user nikkib58
1 review
5 helpful votes
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August 15th, 2017

I purchased 3 shirts and only received 1 shirt. Ive contacted the seller and he informed me that my shirts were on its way, but i never received my last 2 shirts. I contacted the seller a couple of times and he never responded. I did the live chat and they did nothing. So now im out my money and my shirts. Dont buy from alibaba! You just dont know if you will be scammed out your money or not.

Thumbnail of user danielm1017
1 review
0 helpful votes
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August 29th, 2019
Verified purchase

Great quality of coins and pins. Very helpful with design and fixing problems in design very fast before finalizing. Ordered many different coins and pins and all of them are very good quality. Production is fairly quick and fast.
The shipping is very fast. Price is good.

Thumbnail of user ismailc8
1 review
0 helpful votes
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October 13th, 2020

The entire ordering process and communication with Shandong Brightway Fitness Equipment Co., Ltd. was flawless. The products (Dumbbels, Weight Plates, Power Rack, Barbell Bars, Weight Bench) are of very good quality. The delivery was complete. Many Thanks.

Thumbnail of user mariea162
1 review
0 helpful votes
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October 1st, 2019
Verified purchase

We were very impressed with the responsiveness from this company. Product was exactly as we had hoped for and the shipping was quick ensuring we met our deadlines. Couldn't have asked for more - highly recommend this supplier.

Thumbnail of user teodyl
1 review
0 helpful votes
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May 23rd, 2019
Verified purchase

The agent is very accommodating and i feel safe because of the Trade assurance system. Mary Weir (sales agent) entertain all my querries and made lot of proposal which is very helpful for a beginner like me.

Thumbnail of user cristinap93
1 review
0 helpful votes
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March 4th, 2019
Verified purchase

This was my first order on Alibaba. I had a lot of questions (and doubts) about the quality of the products I find here, I was nervous about the ordering process (discussions with the suppliers - in English, payment & shipping), but everything smoothly: I got answers to all my questions, I was constantly reassured that the payment is safe, I received options to choose from, I received a better price for the products - this first order turned out to be a great experience for me! Thanks for the opportunity of finding great suppliers, Alibaba!

Thumbnail of user trezevantg
1 review
0 helpful votes
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April 1st, 2019
Verified purchase

The product I recieved was in great condition. Not made of cheap material. Great boxing. I may go on and continue to do business with this company because of good customer service great product and shipping time

Thumbnail of user samw172
1 review
10 helpful votes
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February 11th, 2018

I would give a 0 rating if it would be such a thing, I made an order with post delivery trade assurance and order arrived it wasn't the material which I asked for and the products were damaged and this trade assurance is always on the sellers side and told me again and again that i have to negotiate and this took me already over 6 months and still no results

Thumbnail of user angelm428
1 review
0 helpful votes
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March 23rd, 2020

Shipping was a lil hectic with the coronavirus n everything seller came thru dent items items was exactly what I ordered and it was quality merchandise. Will order from this seller in the future. I highly recommend.

Thumbnail of user emmac173
1 review
0 helpful votes
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August 1st, 2019
Verified purchase

For someone who has never done anything like this before and was very hesitant, I believe the experience was great because of the user friendliness of Alibaba. Also had great experience with supplier and representative Camila Ma

Thumbnail of user enriquee15
1 review
0 helpful votes
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July 11th, 2019
Verified purchase

When making a purchase of merchandise in Alibaba for the first time, I believe that my experience was wonderful in all the stages of the purchase of the product from the selection of the suppliers until the final shipment of the merchandise.

Thumbnail of user cp414
1 review
0 helpful votes
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February 15th, 2023

The hair units were both to my satisfaction. I experienced some shedding from the 26" straight unit but no tangling. The 5x5 unit did not tangle or shed at all, and both units were true to length. The hair quality is very nice, and the lace on the units is exceptional and very easy to work with. I will continue to order from Sam. He is outstanding and his communication is TOP NOTCH.

Tip for consumers:
do your research

Products used:
All I ordered

Thumbnail of user zahraha
7 reviews
23 helpful votes
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August 12th, 2016

They deactivated my account! I didn't receive any of my orders since two months ordering! I can't open dispute! And they will keep my money there! What a site! That's how they deal with their customers? Very baad

Thumbnail of user denieller1
1 review
0 helpful votes
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May 9th, 2019
Verified purchase

I submitted a request with a very tight deadline and very high standards. Shenzhen TongJin Bags & Gifts were the only company willing to take on my deadline. They delivered on time, and we are very happy! The bags are excellent quality, and just what I asked for. Thank you!

Thumbnail of user maripetec
1 review
0 helpful votes
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December 6th, 2022

I used to multi shop among suppliers of products of items which I am looking for, but, when I came across Zhongshan City Yanchen E-Commerce Co., Ltd. - I am most satisfied of who they deal with clients, the quality of their products are best and processing is really fast. I do recommend resellers, personal buyers wholesalers etc. to try their services and range of products. They are amazing

Tip for consumers:
I used to multi shop among suppliers of products of items which I am looking for, but, when I came across Zhongshan City Yanchen E-Commerce Co., Ltd. - I am most satisfied of who they deal with clients, the quality of their products are best and processing is really fast. I do recommend resellers, personal buyers wholesalers etc. to try their services and range of products. They are amazing

Products used:
Bags, Shoes, Jewelries, Apparel Etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michell52
1 review
0 helpful votes
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December 9th, 2019

Site very well done, perfect and very serious, very professional and serious sales site very well done, perfect and very serious, sales platform very professional and serious, very good monitoring, very reassuring and guaranteed by several control options

Thumbnail of user erdenebaatare
1 review
0 helpful votes
  • Send Message
March 22nd, 2019
Verified purchase

Thanks all. It is good product. I am again buy this product many. Thanks all. It is good product. I am again buy this product many. Thanks all. It is good product. I am again buy this product many. Thanks all. It is good product. I am again buy this product many. Thanks all. It is good product. I am again buy this product many. Thanks all. It is good product. I am again buy this product many

Thumbnail of user bholab
1 review
0 helpful votes
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January 5th, 2022

Best customer service number call +9162-94-7462-49 problem solutions customer care number Best customer service number call +9162-94-7462-49 problem solutions customer care number Best customer service number call +9162-94-7462-49 problem solutions customer care number

Tip for consumers:
Bed

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertr813
1 review
0 helpful votes
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April 26th, 2019
Verified purchase

Excellent quality and good customer service, fast shipping as well. I will order again. This is my 2nd order and love the product very much and their support is much appreciated, all my queries have been answered very quickly. I'm looking for a long term business in this company. Thank you so much for kind support action. My 3rd order is in progress waiting for my balance payment and can't wait to see my goods soon!

Thumbnail of user malcolmm82
1 review
0 helpful votes
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September 19th, 2019
Verified purchase

FUN and satisfying... alibaba app is so damn fine! LOL
FUN and satisfying... alibaba app is so damn fine! LOL

FUN and satisfying... alibaba app is so damn fine! LOL

FUN and satisfying... alibaba app is so damn fine! LOL

FUN and satisfying... alibaba app is so damn fine! LOL

FUN and satisfying... alibaba app is so damn fine! LOL

Thumbnail of user rudolphv7
1 review
7 helpful votes
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May 29th, 2016

After waiting 60 days for my order I requested a refund, wait a few more day I was told.
2 weeks later I received the small order via mail. My Visa account was hacked with 2 charges I didn't make according to my banks fraught department via Skrill, ltd London.

My Visa card was brand new just received and Alibaba was the only recipient.!
Got me a new card and will NEVER order from Alibaba again.

Thumbnail of user echoq
Jeff W. – Alibaba Rep

Hi Rudolph, We regret that your card was misused on our site.
To resolve this problem, please send an email 'Urgent issue of stolen card' to our Security Team at security@aliexpress.com.
Details listed below are needed so we can locate the relevant order(s):
1. Your first six and last four digit card number
2. Charge date
3. Charge amount
4. Currency
Also, you are advised to report the fraud payment to your card issuer. Hope this issue to be sorted out soon!

Thumbnail of user adelt5
1 review
0 helpful votes
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August 18th, 2019
Verified purchase

Good experience good experience good experience good experience good experience good experience good experience good experience good experience good experience good experience good experience good experience

Thumbnail of user manem3
2 reviews
0 helpful votes
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May 6th, 2020

Each and every transaction has been a wonderful experience. The suppliers have been professional and delivered quality results and products even during the COVID-19 pandemic. I highly recommend using Alibaba

Thumbnail of user alvec
1 review
1 helpful vote
  • Send Message
March 15th, 2019
Verified purchase

Thanks for this platform thanks for this platform thanks for this platform thanks for this platform thanks for this platform thanks for this platform thanks for this platform thanks for this platform thanks for this platform thanks for this platform thanks for this platform thanks for this platform

Thumbnail of user pamelas105
2 reviews
6 helpful votes
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October 19th, 2016

I opened a business and ordered 5 shipments through this site. 4 out of the 5 shorted me products. The TT guarantee is a big joke. I have ordered 31 shipments from debate 2 have gone to dispute and settled in less than 5 days

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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