• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
145
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

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Reviews that mention popular keywords

trade assurance (621) quality products (376) product quality (185) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user oluwasayoa
1 review
0 helpful votes
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January 14th, 2020

From the comfort of my home in the USA, I am exposed to a massive Chinese Marketplace. I develop relationships with high-quality professionals that feel very secure. Alibaba is an excellent platform

Thumbnail of user cliffordm83
1 review
0 helpful votes
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April 29th, 2020

The people at (Guangzhou Fuge Construction Machinery Parts Co., Ltd) did it again, outstanding Service. The Diesel injectors we received were as described and of top quality at a very competitive price. We are very pleased with our second transaction on Alibaba.com and again special thanks to Vivi Xiong for making this transaction trouble free. We definitely recommend this suppler! P.s. Best regards to all.
C. McAuley. Ceo
Action Groupe M. C. W

Thumbnail of user rh110
1 review
6 helpful votes
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June 13th, 2018

Got ripped off by knock off artists. Pretty much all the manufacturers on Alibaba are stealing others work and trying to copy it. Unfortunately for buyers, they aren't very good at it.
If you can't afford to go there and manage the manufacturing process with your own eyes, it's not worth the junk you'll receive.

Tried to buy a dustless blaster from Quindao Rovan and got a piece of junk with undersized parts, parts that were literally taped together, and blew up daily. It's also missing many of the features advertised and leaks.

Tip for consumers:
Trade Assurance will not protect you. They will play with the clock through their missed deadlines to act, and wait for you to miss one of yours during their multiple requests for the same informaiton until you miss your response window to close your case. Yes, it's a scam.

Service
Value
Shipping
Returns
Quality
Thumbnail of user scotta512
1 review
0 helpful votes
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August 17th, 2020

We purchase a food trailer through one of their suppliers Weifang Newwin Catering (which I will also be reviewing. There are so many issues its nit funny
Non compliant electrics
Cooktop weldded into the walkway
Bench freezers propped up with loose pieces of metal and so on.

Alibaba offers a trade assurance which is all a crock of s#! T, we we have overwhelming evidence and transcripts from messages to the company all ignored by useless alibaba computer monkeys. Never ever will i use Alibaba

Thumbnail of user scottb1644
1 review
1 helpful vote
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February 13th, 2021

I order products to be shipped to Australia. When they arrived they were completely useless. My supposed trade assurance was their to assist me in my refund,. So after I sent the faulty product back to the suppliers and after when I lodged my claim I was denied for the reason of "the supplier did not show his business phone number during the transaction ". The Customer support is nothing more than a "SCAM FRONT"! This is how Alibaba makes it profits, by selling faulty products that costs absolutely nothing to produce, and then STEALING CUSTOMERS HARD EARNED MONEY! DISGUSTING BUSINESS, DO NOT USE THEM!

Tip for consumers:
DO NOT BUY FROM ALIBABA, THEY ARE SCAM ARTISTS WHO STEAL CUSTOMERS MONEY!

Products used:
Motor parts

Service
Value
Shipping
Returns
Quality
Thumbnail of user lukasj15
1 review
3 helpful votes
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June 12th, 2021
Verified purchase

We ordered already many times trough Alibaba. Now we received bad quality from Huai'an Meisiyu Textiles Co., Ltd; Aimee Fang. They were unable to solve our quality complaints within 4 weeks, we are still waiting for an answer for a refund of the defective products.

TDLR: Huai'an Meisiyu Textiles Co., Ltd is not responsive and does not offer a refund of the defective products.

Tip for consumers:
Dont use it

Products used:
Microfiber towels

Service
Value
Shipping
Returns
Quality
Thumbnail of user csrlosg
1 review
0 helpful votes
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April 25th, 2020

This site has everything you need, prices are competitive and some are cheap. When ordering from different sites, customer service helped a lot. But, i don't understand how can there still be companies with fake names or fake items that don't exist still selling in here at Alibaba. I just was scammed by a guy called christo chan, for $395 Dollars, he was selling nintendo switch at the Salty Rocks website. He said he works for salty rocks( company address in Canada)this was on 3/21/20. I did not get anything from him or Rocky Salts. And i payed with cash app because he said he does not accept credit card, only wanted a western union or cashapp payment. Unfortunately i did order outside Alibaba. That company should be ashame and christo chan also of doing this. Buyer beware, do more research or do business with companies that have 2 or more years selling and specially if they are a verified supplier. But this recent buy from Shantou Wiisun Electronic was great!(selling nintendo's)

Thumbnail of user samdyt
1 review
0 helpful votes
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August 9th, 2019
Verified purchase

Thansk for great arrangement and suggestion.

I would love your services.

The product quality is good too. It's satifed by our client and we will continue to support.

If any furture needs, we will cotnact you again.

Thumbnail of user timothyh491
1 review
0 helpful votes
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December 20th, 2020

Alibaba has completely transformed my business by getting me in contact with so many suppliers. As my business grows, I will be using this marketplace to source new affordable products.

Thumbnail of user raulh20
1 review
0 helpful votes
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March 22nd, 2018
Verified purchase

I want to express my appreciation for the excellent service when buying with Alibaba and Trade Assurance; I am very satisfied with your attention. Thank you very much and keep well
Sincerely
Raul Harari Soto

Thumbnail of user upuld
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

I like the commercial guarantee as it gives us peace of mind. Alibaba interface is also easy to use. My only complain is that the mobile app sometime does not sync up with the online messages

Products used:
Bags and Cosmetics

Service
Value
Shipping
Quality
Thumbnail of user pawelg6
1 review
0 helpful votes
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November 17th, 2020

You can find great stuff but when you have a problem with supplier alibaba will do nothing and will protect bad suppliers!
I have purchased mask machine for ******* USD which was assembled very badly. Many parts was missing. Alibaba proposed 300 USD compensation! I even couldn't write a review about the seller.
When you puchase something you have 30 days to write a review. I made complaint about mask machine befored this deadline but after dispute 30 days was exceeded. So alibaba told me that I can't write a review. Of course during dispute writing review is blocked!

Thumbnail of user zhens
1 review
14 helpful votes
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November 27th, 2015

Please be warned do not engage any business with Pak Dent Max from Pakistan because my company is a victim from Pak Dent Max. We paid for products that never arrived for more than 5 months and now Pak Dent Max does not reply email and does not refund the money. Thank you.

Thumbnail of user echoq
Jeff W. – Alibaba Rep

Dear Zhen,

This is Echo from Alibaba International Service. I am sorry to learn that you failed to receive the products you ordered from the supplier: Pak Dent Max.
I located this supplier in our database, and it turns out that this supplier’s account has been disabled by our security team because of a fraud complaint against him.
You are suggested to deal with suppliers who supports Trade Assurance or Secure Payment next time you try to complete a deal with suppliers on Alibaba.com. And you can also contact our 24h customer service via the link below: http://channel.alibaba.com/complaint/home.htm?spm. They will do their best to assist you accordingly.

Regards,
Echo
Alibaba International Customer Service

Thumbnail of user christophere115
1 review
0 helpful votes
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September 24th, 2019
Verified purchase

Lin YOU were very helpful, patient and understanding and I appreciate the TIME you took to satisfy my request over the last 3 months. Thank U soooooooo... very much for your help, Lin! :) You ROCK!

Kind regards,

Christopher

Thumbnail of user jimk345
1 review
0 helpful votes
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June 16th, 2019
Verified purchase

I have dealt through AliBaba a few times now and I have been impressed with how they monitor the transaction progress and remain involved from oreder to receipt of goods. I look forward to further business through AliBaba

Thumbnail of user sonnyx
1 review
0 helpful votes
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December 8th, 2020

Personally, i do love this sofa, It looks very sturdy, and it's hard to imagine that this sofa is assembled from pieces of accessories. What a clever design! LOL

Thumbnail of user benm308
1 review
0 helpful votes
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December 9th, 2019

Right from placing orders, negotiating best price possible and other terms. The whole process is a bit easy and authenticate.
I look forward to buying other things through Alibaba.

Thumbnail of user josec630
1 review
0 helpful votes
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January 28th, 2020

I am very satisfied with the product, they sent me everything I had recommended. As it offers a good service, I recommend that you do your shopping without fear.

Thumbnail of user muhammada321
1 review
0 helpful votes
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October 8th, 2020

The Alibaba portal is great platform for approaching supplier in China. Regarding the quotation RFQ feature is really helpful for new buyers. The Trade Assurance is a peace of mind of overseas customers.

Thumbnail of user tinah236
1 review
0 helpful votes
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September 3rd, 2019
Verified purchase

This is excellent purchasing experience on Alibaba, I am looking forward for next order, the supplier is very professional, the service is good, and the bags I received is high quality, the same as we confirmed the sample, the packaging is stable, firm enough for shipping.

Thumbnail of user fahada35
1 review
6 helpful votes
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October 25th, 2017

Dear all please don't buy anything from alibaba's app or website. There are fraud companies are operating there. Like G. B. Industries SDN. They are cheating there customers. One they will offer you some product. After paying all the money. They ask you more money like. But you will not get your product. F****k Alibaba. I lost 1000 USD and now they are demanding 1300 USD more They will ask to send money to Receiver DINO GARZA Address 221 Parkland Ave. State Massachusetts Zip code MA ******* COUNTRY USA *******802 don't deal with them

Thumbnail of user khint
1 review
0 helpful votes
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July 29th, 2020

I easy to pay via alibaba payment side. And for my order, especially custom clearance in port, so many need factors and documents for my order issuing in port at Yangon, Myanmar. But I satisfied and thanked Ms Audrey Wu, Foshan Guanchan Furniture Co., Ltd. She did very patiently and very cooperated what I need upon my order issuing requested.

Thumbnail of user magdyy1
1 review
0 helpful votes
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June 18th, 2020

Many thanks Alibaba for your high concern of your buyers, hope to always in top and more success
Just one thing: please tell Sellers to update daily the price to real price because the real price when ask about it find it arrive to 500 % of the announced price, this is honest matter

Thumbnail of user bradb55
1 review
11 helpful votes
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April 29th, 2016

Purchased $10,000 of marble urns from a man named Zia Ur Rehman at a company called Hina Heritage Handicrafts. After nearly two years and dozens of emails to lots of different people, we finally received a shipment of product that we did not order. I am not the only one. I have been contacted by multiple other people who have been deceived by this man. Avoid working with Zia at Hina Heritage Handicrafts. Quite honestly, I don't think I will do business with any Pakistani businesses in the future. It is one of the most corrupt and despicable countries in the world. They harbored Osama Bin Laden!

Thumbnail of user rafaelr109
1 review
0 helpful votes
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June 18th, 2020

Your service is wonderful in many aspects, but my suggestion is the the language barrier needs to be improved especially for some providers that are not careful enough on the way the clearity of their pieces technical information texts or manuals are brought to the customers. Besides; for some pieces as beauty instruments which have very technical and even risky effects if missused, especially those with HIFU technology, would be really helpful for potencial customers if they have acccess to tutorials or at least manuals with a much more clear and practical information about the devise performance, general details, and technical concepts.

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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