• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
145
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

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Reviews that mention popular keywords

trade assurance (621) quality products (376) product quality (185) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user danp41
1 review
8 helpful votes
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September 5th, 2014

I had an excellent experience with my order for custom parts through Alibaba.com. Mr. Lawrence Zhong was my contact at Shenzhen Laiman Metal Products Co., Ltd. He was knowledgable and helpful and after my order was placed he kept me updated on its status. The order shipped on time, arrived quickly, and the parts are perfect. Thank you Mr. Zhong.

Service
Value
Shipping
Quality
Thumbnail of user boitumelom1
1 review
0 helpful votes
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July 29th, 2020

I bought a bulk purchase from Yiwu Hongchen Sunglasses Firm. Once my package arrived in South Africa, I was penalized R750 because of a mistake they made on the shipping documents, I notified them but they ignored me and failed to rectify or reimburse me. Do not buy from them, they make mistakes and some of the sunglasses are defective.

Thumbnail of user acmeg
1 review
0 helpful votes
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August 26th, 2023

I have ordered a bunch of stuff from Alibaba and the product quality I received is almost better than what I will receive from my own home country. What makes me super satisfied with Alibaba?

- The support is quick to respond
- Products at cheaper rates than my own hometown
- Plenty of suppliers and you can use RFQ to find suitable suppliers for your order
- Multiple payment methods and even multiple shipping options
- Faster delivery times

By far, I have had a superb experience with them and I'm really amazed to find this website that connects us to all the suppliers, would say 100/10

Products used:
For the products, I placed orders for the GPUs and the Processors, and by far, I'm using them in the systems for the workplace and they all are working exceptionally well after multiple days of testing without any sign of problem. Amazing quality and helpful, I'm really glad to give my order on Alibaba

Thumbnail of user jerryf305
1 review
0 helpful votes
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March 27th, 2020

If your looking for professionally made products from experienced and dedicated builders than look no further than Alibaba! Why by refurbished when you can buy NEW for LESS direct from suppliers who make your requests for products a personal experience you can not get on other shopping platforms. Alibaba Gold Standard members make sure your product is shipped safely from well known distributors who work with dedicated companies to get your goods on time. If you want ONE item or 100,000 Alibaba is the place to go!
There is only ONE Alibaba, and only one way to shop online... ALIBABA!

Thumbnail of user perryk41
1 review
0 helpful votes
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April 4th, 2020

The magentic product box is of excellent quality, with precise fabrication and artwork looks great. It is solid. Made of godo quality materials and workmanship, and a good value. The provider offered excellent service as well.

Thumbnail of user carlosg368
1 review
0 helpful votes
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July 3rd, 2020

This was my first time and i didnt loose my money it was very trusting. I have had others bad experiences with other providers, and I lost time and money because of the providers, pandemy and logistic. This provides the customer with an opportunity to communicate with the supplier and clarify any concerns about the product. The trade assurance provides peace of mind for the customer. The product was delivered within the estimated time. Overall a great experience shopping from alibaba.com. Will definitely be using the site in future for online shopping.

Thumbnail of user xyzelsalm
1 review
0 helpful votes
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April 10th, 2019
Verified purchase

The ordering process is confusing, maybe translation is a problem.
We are accostumed to buy in Amazon and ebay and those sites are very straightforward, simple and with very little field to confussion.

Thumbnail of user osmana14
1 review
0 helpful votes
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May 25th, 2022

Wasted my money time and energy ive paid aroun 6000 usd in my country along with vat and when i used alibaba for a year i found out its useless not worth the time and money i spend i desided not to renew again and i requested them to refund the remaing keywords budget which i havent used all they are playing with me and telling me to contact ur account manager how should i contac my account manager if i dont know him then i found out his email from alibaba and simply they said u must renew in order to use ur money back supports are totally useless just like robots

Tip for consumers:
just use alibaba to buy not to sell

Products used:
not a penny they didnt even refunded the remaing budget balance !!! am not leaving them im going to the nearest port and hiring a lawyer am taking my right along with compensasion no mercy to these thieves

Service
Value
Shipping
Returns
Quality
Thumbnail of user sahimk
1 review
0 helpful votes
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September 25th, 2019
Verified purchase

Customer service was very professional and very kindly explained me in regards to the product i purchursed.
Very reasonable price and very fast service.
Received delivery within days.

Amazed
Would receommend to all

Thumbnail of user ricardom182
1 review
1 helpful vote
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November 20th, 2019

Alibaba inspires respect with its Trade Assurance Payment System by using all the chat communication as an enforcement tool whenever sellers are not handling things the right way. If the buyer makes sure his/her communication is optimal and the seller fails, the buyer can refer to the Trade Assurance policy and Alibaba's policy for customer' s satisfaction. In my case, my first transaction in Alibaba was amazing but I had to work my way to communicate tightly with the Chinese Toy Maker. The Toy maker looked a great company anyway, but I had to ensure the optimal communication for the outcome,

Thumbnail of user tomasf20
1 review
0 helpful votes
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June 14th, 2019
Verified purchase

Great Product, it exceeds my expectation, I am considering marketing this in my country, I will just try and learn how to use it properly so that I can answer all possible questions of my future clients.

Thumbnail of user franciscov97
1 review
0 helpful votes
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June 26th, 2019
Verified purchase

Please, inform me what is the company that what is the company that is bringing these products to Ecuador, I need the name and the number of tracker to know where the package with the products is because I still do not receive them

Thumbnail of user patr231
1 review
0 helpful votes
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December 16th, 2020

Thank you Alibaba, over the past 7 months I have made so many business connections and had the pleasure to speak to soooo many professional men and women on this site. My business has grown 200% my advise to any new comers follow the rules on Alibaba, only do transactions through Alibaba and you will not have Any Issues...

Thumbnail of user nicolleb8
1 review
0 helpful votes
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August 5th, 2020

I ordered 3 items from Alibaba. I've received 2. The items match the photos exactly. I am very pleased. One of the Manufacture/Trading company's is Shantou Wanshifa Industry and the other is Mengzhou Yixing Fur Products. Will definitely order from both again.

Thumbnail of user makism
1 review
0 helpful votes
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April 27th, 2021

I quickly and easily found exactly what I was looking for in alibaba, and the company manager answered very quickly! The representative of the company: "Shanghai Baorong Steel Pipe And Metal Production Factory" Mr. Pavel Zhong was very kind and professional. We had very good communication and solved all my questions about the product, payment and shipping. He helped me a lot and found the best solution for me. I ordered a chisel and a set of seals for the Furukawa FX 35 on April 8,2021. On April 27,2021 I had it in my hands! The quality of the products looks good and I will return it as soon as it is placed on the hammer and it works satisfactorily...

Products used:
Full seal kits,and chisel

Service
Value
Shipping
Returns
Quality
Thumbnail of user florencet28
1 review
0 helpful votes
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August 25th, 2020

I love the look and size of the beads! The shipping time was not that long from China to America! Thank you so much for your help! I will re-order soon!

Thumbnail of user zeldag9
1 review
14 helpful votes
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August 31st, 2020

This Sofa advertising for $450... plus £200 delivery...
Well I ended up paying over £2000+ for this sofa set.
Photo very deceiving so is the company owner JASON AND TONY CHEN.
It took nearly 5 months for delivery.
When it arrived it was cheap cheap material that was stuck on with Velcro. Sofa is rock hard and uncomfortable...
Nothing like the glamorous photo shoot.
AVOID AVOID AVOID BUYING CHEAP CHINESE FURNITURE AT ALL COST FROM THIS DISHONEST COMPANY.

Thumbnail of user roberto730
1 review
0 helpful votes
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August 8th, 2020

It is a great achievement from the chemists of this firm to obtain from a root such high purity ferulic acid with such a narrow melting point 170to 170,5°C. It is not equal for the health effect of ferulic acid for diabetes for instance. Synthetic ferulic acid is without a physiological effect, ferulic acid from asafoetida root is highly effective of lowering blood sugar two hours after meal.

Service
Value
Shipping
Quality
Thumbnail of user geraldg84
1 review
0 helpful votes
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February 25th, 2019
Verified purchase

ALL IS WELL SO FAR some of the suppliers don't want to take small or sample orders and some have the decimal point in the wrong place on pricing ie postage cost of £9.50 reading as £95.0

But this is not Alibaba fault

Thumbnail of user natachav3
1 review
0 helpful votes
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October 15th, 2020

I recieved all my products in time and the quality was good, the service was very good. Rocy our sales person was very understanding and nice with all my questions. I would recommend this site, company to others! We recieved one item that was damaged.

Thumbnail of user obakengs
1 review
0 helpful votes
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May 17th, 2019
Verified purchase

User friendly, payment and tracking helping a lot and save. Vastness of the product is very appealing. However, product knowledge mastery is important because I asked basic information about the product and the sales person gave me the answer "I DON'T KNOW" which I find unacceptable.

Thumbnail of user leonardoa31
1 review
0 helpful votes
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September 14th, 2019
Verified purchase

Personally, I think that Alibaba as a technological tool helps a lot to follow up on the magnificent service that I have normally received, and now it is evident with the Alion company through one of its sales representatives such as the young Beite Xu.

Thank you,
Best regards.

Thumbnail of user werners22
1 review
0 helpful votes
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April 3rd, 2019
Verified purchase

Very helpful Company and staff. They reply to email immediately, very friendly and gave me exatly what I wanted.
This product is very good quality, very strong and nearly exactly the same as LEGO.
The price is very good and the packaging is top quality.
The product is better than expected...
Thank you to Amyxie, the help and service was excellent. I will deal with you all the time!

Thumbnail of user thomase747
0 reviews
0 helpful votes
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January 21st, 2022

Some boxes for Winner, Forsining and Tevise watches. A true must when you order watches I think. A good place to keep watches when not using them. Or when you send them as a gift. Great value for money.

Tip for consumers:
A must have I think when you order a nice watch

Products used:
Boxes for Winner, Tevise and Forsining

Service
Value
Shipping
Returns
Quality
Thumbnail of user harveyg10
1 review
7 helpful votes
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March 2nd, 2016

Useless company, lost £700 because of a fake company and they gave me nothing back

In response to the reply,
I went though all the methods and nothing worked, they are all useless at getting money back, therefore I cannot shop there as I'm scared it will happen again

Thumbnail of user echoq
Jeff W. – Alibaba Rep

Hi Harvey, we are sorry t to learn about your unhappy experience. Alibaba.com is intended to be a business-to-business platform with the mission to make it easy to do business anywhere. We take trust and safety very seriously and work hard to tackle unfair practices on our marketplace. We’ve developed a number of policies and procedures to tackle fraud, and systems of authentication and verification, including our Gold Supplier and Verified Membership schemes.
Also you are suggested to try to use our payment protection service, Trade Assurance. If your products are not shipped on time or the product quality does not meet the standards set in your contract, Alibaba.com will refund the covered amount of your payment.
To read more about Safer Trading on Alibaba.com, please visit http://activities.alibaba.com/alibaba/safety-security.php.

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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