Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Useless company, lost £700 because of a fake company and they gave me nothing back
In response to the reply,
I went though all the methods and nothing worked, they are all useless at getting money back, therefore I cannot shop there as I'm scared it will happen again
Ordering from Alibaba.com was quite easy actually. The sales person that I dealt with was very knowledgeable and had very good communications. The initial price of the product was great although the shipping and handling fees along the route was a bit surprising. I suggest to anyone ordering from Alibaba.com to take into consideration that the shipping cost will be more than the initial shipping cost from the seller. The price of the backhoe with initial shipping was $2140 and with tarrif and other handling fees at the US mainland and broker costs it was a total of $3034. But I am satisfied with the end results
Trade Assurance did just that. We had complete information through the whole procurement. End to end. They managed our payment and delivery of the products.
INCREDIBLE!
Extremely helpful & very kind staff.
Fast communication, very fast shipping (unexpectedly!)
Unbelievable quality! Absolutely beautiful work!
I definitely recommend it! Thank you guys!
My purchase on Alibaba was easy and I had help every step of the way,
If I had questions, there was a chat service that was readily available
It was good that I was able to communicate with the seller any time I Wanted to.
Customer service is great!
Very different from what other online sites (amazon, ebay, rakuten,.) offer. The way of making the tranasction is established in a participative way between the seller and the buyer which in a way does not dehumanize, as is customary, the online purchase.
I wanted to say thx for the service we got in all the steps of planning, production and in time delivery. We had alot of questions and wishes in the beginning - in the end we have a product in hand that really makes us happy.
They called me about my dispute and implied I was the one who needed to call Fedex to sort out the issue. When in a million years does the customer call the shipping company to sort out an issue? They clearly have more vested interested in their Chinese suppliers than they do in the customers the products are being bought by.
DO NOT TRUST THEM!
This seller is a really professional on escalator chain. The chain sends to us very fast and the quality I sure it is top. They used good material to produce the chain. The roller is Faigle brand the manufacturer is Kettenwulf and KOBO
If you're an inexperienced business and you need to fine something manufactured in China or elsewhere, Alibaba is good and the company Shenzhen Huayi Union Industrial Co., Lim and the company staff are super attentive and helpful
Problems with some suppliers, eventualy need to have a control of sending times and the control of the supplier sending items, because is not good that they can say that the order is complite when they just delivery the product
Very satisfied! Thank you. I liked the sample added to the item, and also, the product documents and certifieds aded to the package. And, let me tell you more, seems to me you have a great store, and I can see many others very interesting products. Thank you.
I purchased Pet Products from Hefei Alipet Pet Products Co., Ltd and they are so very good in quality! It came right on time here in the Philippines eventhough there's a pandemic. And the company is very friendly and easy to communicate with! I will definitely recommend this comapany to my friends here in the Philippines!
I have had nothing but the best service with my Alibaba experiences to date and will definitely continue to use the suppliers I have been dealing with.
Top quality products at exceptional prices make this one of the best online shopping experiences I have ever had. I cannot recommend this service and support highly enough. Thank you Alibaba and in particular Shenzhen Unit Pack Power Technology Co for the Bafang e-bike conversion kits and Mrs Sophia Wang who has been the best sales agent I have ever had to deal with.
This site is very slow and difficult to use.
Please change the interface and chatting flat foam.
When I click the seller icon, at that time i have to use alibaba messenge.
That is so unconfortable.
Please change the interface easy to use.
Don't use seller protection they never find in your favour. You usually get an insulting offer of $50 for a $1000 offer when every item in the order is fit for nothing but the bin.
Brilliant supplier product top quality very impressed
The product has arrived every time and when needed anything answerd alice replys no bother couldn't rate any higher brilliant product no hassles whatsoever
Kare company is very good, due to offer to use Acceptable Quantity, There are Sevaral suppplier´s that manage with bug quantities... this is difficult to us., specially when the quality had not been tried,,. But Kare Company help me... very good.
I did get what I ordered, I got it within 4 days, keep in mind it's China to New York. I recommend the person I bought from Lily Yu, very polite and responsible, kept in touch the whole time and got the package in 3 days!
Samples came in exactly as planned. Good service and quality product. They were received in good order in the shipper carton. The produce performs as expected and is molded in high quality polished molds.
I am very happy with the product and it's works very well at diffusing the ambient light in the room. I would happily recommend this product. The attached photos are with all the lights turn on in the the main room, the kitchen to the right, and the vertical blinds to the left partially open. You can see just how well the image is projected by the Samsung LSP7T 4K UST projector on this screen.
In the beginning we visit six factory, at last we decide to work with YUCHO, they are big factory, they are very very professional on food machine, machine technology is more advanced, machine material is strong, my boss like the machine very much. Their manager Leo is very kind, can support us in many sides.
Easy to order through alibaba.com. But once we started ordering and we feel that Alibaba.com is a secured way of doing business. Good platform and I would recommend trade assurance
Very satisfied with the quality of my machine and the easy and trust worthy service.
I have tried Roomba, Neato and now Xiaomi Roborock. Roborock is by far the best vacuum robot on the market for the price. Duties and taxes are quite high for shipment to canada (consider 25%-30% extra of the declared value for customs). Besides the high import fees, very satisfied with the machine.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Hi Harvey, we are sorry t to learn about your unhappy experience. Alibaba.com is intended to be a business-to-business platform with the mission to make it easy to do business anywhere. We take trust and safety very seriously and work hard to tackle unfair practices on our marketplace. We’ve developed a number of policies and procedures to tackle fraud, and systems of authentication and verification, including our Gold Supplier and Verified Membership schemes.
Also you are suggested to try to use our payment protection service, Trade Assurance. If your products are not shipped on time or the product quality does not meet the standards set in your contract, Alibaba.com will refund the covered amount of your payment.
To read more about Safer Trading on Alibaba.com, please visit http://activities.alibaba.com/alibaba/safety-security.php.